Principal Consultant - CCaaS & AI Solutions

Are you eager to drive transformative change in customer service?West Monroe is on the lookout for a Principal Consultant to enhance our Customer Service Strategy team. This role is pivotal in revolutionizing customer service and contact center operations through CCaaS and AI-driven customer experience solutions. You will spearhead comprehensive transformation initiatives, empowering clients to modernize their contact centers, elevate customer experiences, and harness the potential of digital and AI advancements.

Role overview The Senior Lead AI Solutions Consultant at Braze, Inc. will play a key part in shaping how advanced AI technologies enhance customer engagement. Based in Chicago, this role centers on designing and delivering AI-driven solutions that align with business objectives and improve user experiences. Collaboration is essential in this position. The consultant works alongside teams from different departments to ensure that AI initiatives support company goals and drive meaningful results for customers. What you will do Apply advanced AI methods to develop solutions that boost customer engagement Work with cross-functional teams to design and implement AI projects Focus on delivering tools and strategies that improve user experiences and support business growth Location This position is based in Chicago.

At Inspire11, we pride ourselves on being a team of passionate innovators who thrive on curiosity, collaboration, and authenticity. We believe that every individual plays a vital role in driving change, taking ownership of their career paths, and embracing even the most unconventional ideas. Together, we push the boundaries of what is possible in the realm of data and digital technologies.In partnering with our clients, we focus on defining strategies that optimize their business operations through data-driven insights. Our expertise spans modern data architecture, custom application development, and design thinking, just to name a few. As a team of problem solvers, we work to piece together our clients' existing resources to reveal the bigger picture and drive meaningful outcomes.We are committed to fostering an inclusive work environment that values diverse perspectives, ensuring that our most impactful and innovative work is achieved through collaboration. Join us and experience a culture that supports your individual professional growth and provides opportunities to expand your skillset.

ServiceNow is looking for a Senior Principal Technology Consultant based in Chicago. This position focuses on guiding clients through technology transformation and helping them achieve stronger operational results. Role overview As a Senior Principal Technology Consultant, the work centers on designing and implementing solutions that streamline processes and improve service delivery for enterprise clients. Collaboration with teams across disciplines is a regular part of the job, ensuring that solutions meet a range of business needs. Impact This role plays a key part in shaping how clients use technology to reach their goals. The work directly influences client success and helps define the future direction of enterprise technology at ServiceNow. Collaboration Expect to work closely with cross-functional groups, sharing expertise and ideas to deliver practical solutions. The environment values forward-thinking approaches and encourages contributions that drive progress for both clients and the company.

Join Coupa, a leader in community-driven AI and total spend management solutions, where we empower businesses of all sizes to enhance their operating margins. Our state-of-the-art Coupa AI leverages trillions of dollars in global spend data from a network of over 10 million buyers and suppliers, enabling organizations to make smarter and more profitable business decisions.Why Choose Coupa? Cutting-edge Technology: We harness the latest innovations to provide our clients with unparalleled efficiency and visibility in their spending. Team-oriented Environment: At Coupa, we foster a culture of collaboration, transparency, and a shared commitment to excellence. Global Influence: Work with us to make a significant, measurable impact on our clients and the broader business community.Discover more about our culture and employee experiences on our Life at Coupa blog.The Role of Senior Principal Global AI Strategist at Coupa:As the Global AI Strategist for Professional Services, you will lead the architectural advancement of our AI-driven services. This dual-impact leadership position requires you to define our global delivery organization’s approach to customers while transforming our internal delivery mechanisms.Your responsibilities include strategizing the integration of rapidly advancing Product Management AI capabilities into repeatable, high-value consulting frameworks. You will also design the organization of our specialized AI delivery teams (including FDEs, Agentic Architects, and Transformation Partners) to maximize customer impact. Internally, you will champion the use of AI to automate implementation processes, codify essential knowledge, and drastically reduce time-to-value for our global clientele.

Are you a data-enthusiast who thrives on building meaningful relationships, possesses a sharp sense of humor, and has a passion for altruism? If so, you may be the perfect fit for our team at Idealist! At Idealist Consulting, we pride ourselves on being innovative problem-solvers dedicated to fostering global progress. Our expertise encompasses Salesforce implementation, managed services, and the comprehensive journey of AI adoption—from strategic planning and data readiness to seamless integration, agent configuration, and user engagement. Since 2008, we have proudly held B Corp Certification, signifying our commitment to social and environmental performance. We are currently looking for an AI Solutions Architect to spearhead the growth of our AI services tailored for nonprofit organizations. The ideal candidate will be well-versed in the latest AI and Agentic solutions designed to enhance nonprofit business operations.

Join Sonsoft Inc. as a Principal Consultant specializing in Oracle Master Data Management (MDM). In this critical role, you will leverage your expertise to help organizations streamline their data management processes, ensuring accuracy and accessibility of master data. You will work collaboratively with clients to develop tailored solutions that enhance data quality and governance.

Join our dynamic team as a Principal Consultant for Salesforce, specializing in either functional or technical sales. In this role, you will leverage your expertise in Salesforce to drive customer success, optimize solutions, and ensure seamless implementation of our services. Your ability to understand customer needs and translate them into actionable solutions will be critical to your success.

Join Braze as a Lead Solutions Consultant, where you will leverage your expertise to drive innovative solutions for our clients. In this pivotal role, you will collaborate with cross-functional teams to deliver high-impact projects that enhance customer engagement and satisfaction. Your analytical skills will be essential in understanding client needs and translating them into actionable strategies.

Are you ready to drive transformative change in businesses?West Monroe is on the lookout for an experienced Principal specializing in Salesforce Revenue Cloud Advanced. In this pivotal role, you will spearhead the implementation and delivery of comprehensive Salesforce Revenue Cloud solutions that empower our clients.Your Responsibilities:Facilitate Sales and Quote-to-Cash process review sessions to gather user stories and requirements.Lead design sessions for Salesforce Revenue Cloud Advanced solutions based on identified user stories and requirements.Oversee configuration activities on the Salesforce Platform, including Sales Cloud, Salesforce Revenue Cloud Advanced, Salesforce CPQ, and Salesforce Billing.Facilitate unit, system, and end-user testing to ensure solutions meet client needs.Conduct client demonstrations showcasing functionalities developed by your team.

Join ServiceNow as an Advisory Solution Consultant, where you will leverage your expertise to provide strategic solutions that drive success for our clients. You will work closely with cross-functional teams to deliver high-quality consulting services that address complex challenges and enhance operational efficiency.

About the Role ServiceNow is hiring a Senior Solution Consultant - CRM in Chicago. This position focuses on helping clients improve how they manage customer relationships and streamline their operations. The role calls for deep experience in CRM and a consultative approach to solving business challenges. What You Will Do Collaborate with clients to understand their business requirements and pain points Design and recommend CRM solutions tailored to each client’s needs Support clients as they adopt new processes and tools to improve efficiency

Join our dynamic Higher Education Solution Consulting team at ServiceNow, where your contributions will play a pivotal role in shaping our success. In this position, you will support the sales of our Employee Experience, Customer Workflow, and ITX solutions, driving revenue and collaborating closely with Sales, Product Management, and executive leadership. As a hands-on technical consultant, you will excel in delivering solutions and effectively positioning our products throughout the sales process.Key Responsibilities:Serve as a technical and domain expert within the client-facing sales team, supporting product sales.Facilitate discovery workshops to identify customer challenges and deliver product demonstrations that align our solutions with their needs.Address technical inquiries and product feature questions from customers, channel partners, and ServiceNow colleagues.Provide valuable feedback to product management regarding enhancements that can meet customer needs and add value.Collaborate with fellow Solution Consultants to share best practices and reusable assets, enhancing team quality and efficiency.Maintain up-to-date knowledge on competitive analysis and market differentiation.Support marketing initiatives, including executive briefings, conferences, user groups, and trade shows.

At Coupa, we revolutionize business efficiency through our community-driven AI and premier total spend management platform, catering to organizations of all sizes. Our Coupa AI harnesses extensive spend data, exceeding trillions, from a vast global network of over 10 million buyers and suppliers. We empower businesses to enhance their decision-making capabilities, enabling them to predict, prescribe, and automate strategies that enhance profitability and optimize operating margins.Why Choose Coupa? Innovative Technology: Join a trailblazer in the tech industry, where we leverage cutting-edge innovations to enhance our clients' spending efficiency and visibility. Collaborative Environment: We foster a culture of teamwork, transparency, and a shared commitment to excellence. Global Influence: Be part of an organization where your contributions have a tangible impact on our clients and the broader business landscape.Explore more about Life at Coupa and hear firsthand from our team members about their experiences working here.The Role of Principal Agentic Architect at Coupa:As the Principal Agentic Architect, you will be the visionary leader behind Coupa's most pivotal AI-driven projects. Your role is to define the strategic vision, guiding how our clients' procurement and finance departments transition from traditional manual processes to advanced Agentic-led systems.Your expertise as a process architect will focus on 'intents' and 'outcomes.' You will collaborate closely with C-suite executives to pinpoint high-value workflows suitable for Agentic AI deployment, laying the groundwork for Agentic Architects and Enterprise Solution Managers to implement your strategic vision.

Built In is searching for a Senior Solutions Consultant based in Chicago. This position centers on guiding clients as they adapt their employer branding for an AI-driven job market. The Senior Solutions Consultant will work with a wide range of organizations, from startups to Fortune 100 companies, helping them highlight their culture and attract top tech talent through Built In’s platform. Role overview This role focuses on shaping and implementing strategies that support clients as they navigate changes in how candidates discover and evaluate employers. The Senior Solutions Consultant will collaborate directly with clients, offering expertise as they manage their reputation and presence in a rapidly evolving landscape shaped by intelligent search technologies. What you will do Partner with organizations to develop and refine employer branding strategies Support clients through transformation as AI changes recruitment and job search norms Contribute to defining and advancing a new category in recruitment solutions Work closely with Built In’s team to deliver value and drive client success Company culture Built In values curiosity, accountability, and kindness. The team combines the agility of a startup with a focus on innovation and quick execution. Leadership emphasizes trust, transparency, and shared success, encouraging team members to take initiative and support one another’s growth.

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

The Trade Desk is seeking an experienced Solutions Consulting Director to lead our consulting team in delivering innovative solutions to our clients. In this pivotal role, you will collaborate closely with sales and product teams to craft customized strategies that maximize value for our clients. Your strategic mindset and in-depth understanding of data-driven marketing will be critical in guiding clients through complex challenges and driving their success.

New Relic is hiring a Partner Solutions Consultant I. This entry-level role works closely with partners and internal teams to help deliver and support software solutions. Role overview The Partner Solutions Consultant I focuses on assisting partners with the implementation and ongoing support of New Relic’s software. The position involves regular collaboration with stakeholders to ensure solutions are delivered effectively and meet partner needs. Collaboration Expect to work with a variety of teams and external partners. Communication and teamwork are central to this position, as you will help coordinate efforts to support software adoption and resolve issues as they arise. Location This position is open to candidates in multiple locations across the United States, including Annapolis, Arlington, Atlanta, Austin, Baltimore, Boise, Boston, Boulder, Charleston, Charlotte, Chicago, Columbia, Columbus, Dallas, Des Moines, Detroit, Indianapolis, Jersey City, Las Vegas, Los Angeles, Madison, Miami, Orlando, Phoenix, Pittsburgh, Portland, Salt Lake City, San Francisco, San Jose, Seattle, and St. Louis.

Role Overview Braze is growing globally and building on a culture that values teamwork, high standards, and open communication. The company supports a balance between work and personal life, encouraging autonomy and accountability. Team members bring curiosity and a range of interests, creating a lively workplace where different perspectives are welcome. The Solutions Consulting team at Braze connects technology with business strategy. Team members combine technical expertise with clear communication, helping clients understand and invest in Braze’s products. What You Will Do Act as a trusted advisor to prospective clients in the Media and Entertainment sector during the sales process. Showcase product knowledge and strategic thinking to guide successful client engagements. Lead complex technical evaluations from start to finish, serving as a technical expert in Media and Entertainment. Mentor and support other Solutions Consultants to strengthen the team’s practice. Collaborate with Sales, Product, Security, and Marketing teams to deliver results for customers. Manage deal strategy and technical validation throughout intricate sales cycles. Travel up to 50% during peak periods as needed. Location This position is based in the Chicago office. Who Will Thrive Comfortable leading technical and strategic conversations with clients. Experienced in managing complex sales cycles and technical evaluations. Enjoys mentoring colleagues and sharing expertise. Values collaboration across multiple teams. Willing to travel as required by the role.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.