Scale Relationship Manager

Intercom supports nearly 30,000 companies in delivering customer service with advanced AI tools. Since 2011, its platform, including the AI agent Fin and the Intercom Helpdesk, has helped businesses address both routine and complex support needs. Role overview The Scale Relationship Manager works with Intercom’s existing business clients, focusing on growth and ongoing support. This position combines relationship management, strategic planning, and cross-team collaboration. Intercom emphasizes a customer-centered sales approach and encourages internal career development. What you will do Develop and maintain strong relationships with scaled business customers to support revenue growth and retention. Work directly with clients to understand their challenges and recommend solutions using Intercom’s platform. Create and execute territory plans to identify upsell, cross-sell, and expansion opportunities. Gain insight into client objectives and ensure sales forecasts remain accurate. Collaborate with Marketing, Product, and Customer Success teams to share customer feedback and contribute to product improvements. Monitor and report on customer growth, retention, and product usage metrics. Requirements Minimum 2 years of SaaS sales experience, with at least 1 year in a closing role. Strong communication and interpersonal skills. Experience managing and prioritizing multiple accounts. Analytical mindset with a focus on data-driven decisions. Ability to adapt in a rapidly changing environment. Location This role is based in Chicago, Illinois.

At Intercom, we're revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver exceptional customer experiences that truly resonate. Our premier AI agent, Fin, epitomizes this vision, providing businesses with around-the-clock, flawless customer support, and significantly enhancing customer interactions. Coupled with our Helpdesk, Fin forms the Intercom Customer Service Suite, offering AI-augmented assistance for complex queries requiring human touch.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service. Guided by our core principles, we continually strive to innovate, act with agility, and deliver unparalleled value to our clients.What’s the Opportunity?As a Commercial Relationship Manager, you will play a pivotal role in fostering growth within our current business landscape. Join us as we build a world-class sales organization, embarking on a thrilling journey ahead.At Intercom, we challenge the traditional sales approach. By placing our customers at the heart of our operations, we invite them to integrate Intercom into their core business strategies. We are committed to the growth and development of every team member, fostering an environment where internal promotion and creative contributions are valued. With our rapid expansion, you'll find abundant opportunities for advancement and ownership.Key ResponsibilitiesEstablish and nurture relationships with Intercom’s small business clientele, driving revenue growth and enhancing customer retention.Engage with existing customers to identify their business challenges and deliver tailored solutions leveraging our platform.Formulate strategic territory plans that highlight opportunities for upselling, cross-selling, and expanding into new business units while meeting business objectives.Acquire an in-depth understanding of customer businesses and goals, accurately forecasting sales pipelines.Collaborate with Marketing, Product, and Customer Success teams to relay customer insights that spur product innovation.Monitor and report on critical metrics related to customer growth, retention, and Intercom product utilization.Participate in team mentoring and development initiatives.

Role Overview 1000heads is seeking a Freelance Senior Relationship Manager based in Chicago, Illinois. This role focuses on managing and strengthening client relationships, drawing on significant experience to support client goals and satisfaction. What You Will Do Oversee and nurture client relationships, serving as a key point of contact. Apply proven strategies to support client success and long-term satisfaction. Collaborate with team members to ensure clients receive attentive, thoughtful service.

At Intercom, we are at the forefront of AI-powered customer service, dedicated to helping businesses create exceptional customer experiences.Our advanced AI agent, Fin, empowers organizations to provide seamless, round-the-clock customer support, transforming their customer interactions for the better. Coupled with our Helpdesk, Fin becomes part of the Intercom Customer Service Suite, delivering AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standard for customer service. We are propelled by our core values—pushing boundaries, building with speed and intensity, and delivering extraordinary value to our clients.What’s the opportunity?Intercom is revolutionizing how companies foster customer relationships by integrating AI into our platform. As businesses embrace AI capabilities, they seek trusted partners to navigate changes, demonstrate value, and ensure that AI adoption leads to tangible business outcomes.We are in search of a dynamic sales leader to build, scale, and enhance a team of Small Business Relationship Managers. This role is tailored for individuals who excel at nurturing early-career sales talent, instilling robust sales practices, and guiding teams through product evolution and market changes.In this pivotal role, you'll be instrumental in retaining and expanding our customer base while facilitating their transition along the AI journey—from traditional to pioneering.What will I be doing?Lead and develop an AI-savvy RM team:Recruit, onboard, and mentor Relationship Managers within the Small Business segment.Transform representatives into skilled consultative sellers who can confidently present AI-driven solutions.Cultivate a culture of curiosity, learning, and continuous improvement as our AI capabilities advance.Inspire a commitment to high standards of performance, accountability, and customer-centricity.Own the business and drive results:Take accountability for your team’s revenue, including renewals, expansions, and pipeline generation.Implement strong forecasting discipline, deal inspections, and operational excellence at scale.Maintain consistent CRM practices and adherence to sales processes.Balance immediate execution with long-term team development and overall business health.Facilitate modern, value-based, and technical sales:

POSITION SUMMARY The Supplier Relationship Manager will spearhead the execution of Supplier Rescue Projects, defining the project scope and phases, assembling the project team, and regularly reporting progress and outcomes to senior management. This role is based onsite in Chicago, IL. JOB RESPONSIBILITIES Lead a cross-functional team to resolve supplier crises by identifying and addressing performance issues to minimize disruptions in the supply chain.Develop and implement a supplier recovery plan in collaboration with internal and external stakeholders, ensuring adherence to timelines, budgets, and quality standards.Enhance relationships, foster integration, improve communication, and mediate conflicts between supplier and Embraer teams, driving mutual success.Coordinate the KPO (PMO) and multi-disciplinary project teams to explore the best solutions to various challenges.Conduct regular evaluations of supplier performance and deliverables, track key performance indicators (KPIs), and initiate improvement initiatives as necessary.Prepare and present progress reports and ensure target achievements for management meetings, both internally at Embraer and with suppliers.Initiate and lead continuous improvement initiatives using Lean and P3E methodologies.Audit the management efficiency of suppliers and their sub-tier capabilities to ensure production flow and timely deliveries.Visit supplier sub-tiers as needed to assist in resolving issues.Collaborate with supplier and Embraer teams to investigate technical issues, identify appropriate solutions, and ensure quality throughout the delivery process.Monitor the production and delivery processes for raw materials, components, and spare parts based on supplier schedules, validating vendor capabilities to deliver quantities on time and to the agreed quality standards.Oversee material movements across manufacturing and inventory sequences.Audit materials and assess the quality of area services, including contract clauses and late deliveries.Provide regular comprehensive reports on observations, findings, and action plans agreed upon with suppliers, as well as on the implementation of these plans.

Lessen is a pioneering technology-driven provider of comprehensive property services that is redefining the management and delivery of commercial and residential real estate services on a large scale. Our innovative technology platform generates data-driven insights that reveal critical growth opportunities for the entire real estate ecosystem, which includes investors, property owners, managers, and service providers. We proudly maintain a network of over 30,000 vetted and qualified vendors (Lessen Affiliates) who cater to clients managing more than 1 million properties, efficiently processing over 3.5 million work orders annually across a diverse array of services. As a venture-backed, privately held company, Lessen, LLC operates out of offices located in Scottsdale and Chicago.As a Vendor Relationship Specialist, you will play a crucial role in fostering, developing, and enhancing productive relationships with our suppliers and vendors. This position operates under general supervision and focuses on building strong partnerships that drive success.*This position requires onsite attendance at our Chicago office on Tuesdays and Thursdays.

Nexamp is hiring a Senior Associate in Utility-Scale Finance for its Chicago, IL office. This hybrid role supports both the Utility-Scale Development and Capital Markets teams, working at the intersection of project development and finance for large-scale clean energy projects. Role Overview The Senior Associate will coordinate closely with development and finance teams to ensure project details, diligence materials, and operational data are accurately reflected in financial models and capital activities. This position helps drive financeable projects forward, supports effective capital deployment, and strengthens ongoing relationships with financing partners. This role reports to the Senior Vice President of Utility-Scale. Nexamp also welcomes candidates based in Boston, MA, or Austin, TX, with a hybrid work arrangement. What You Will Do Work with multiple departments to support project financing efforts. Build and review financial models that inform development decisions. Maintain and develop relationships with financial institutions and key stakeholders. Share operational insights to guide financial planning and decisions. About Nexamp Nexamp develops, finances, and operates clean energy projects across the United States. The company values mission-driven work and encourages collaboration across teams to drive meaningful environmental impact. Employees gain exposure to industry leaders and the opportunity to shape the future of clean energy.

Lessen is revolutionizing the delivery and management of commercial and residential real estate services through a tech-enabled, end-to-end property service platform. Our innovative technology provides data-driven insights that reveal significant growth opportunities for the entire real estate ecosystem, including investors, property owners, managers, and service providers. With a robust network of over 30,000 qualified vendors (Lessen Affiliates), we serve clients managing more than 1 million properties and processing over 3.5 million work orders annually across a diverse range of services. As a venture-backed, privately held company, we operate from our offices in Scottsdale and Chicago.As a Vendor Relationship Representative, you will play a pivotal role in our Exteriors department by fostering, developing, and enhancing relationships with our suppliers and vendors. You will work under general supervision, ensuring effective collaboration and communication. This is a full-time, hybrid position requiring you to work in our Chicago office on Monday, Tuesday, and Thursday, with the flexibility to work remotely on Wednesday and Friday.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, enabling businesses to provide unparalleled customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service solution available, ensuring that companies can offer continuous and flawless support, ultimately enhancing their customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, a comprehensive solution designed to handle intricate queries that necessitate a human touch.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, establishing a benchmark for customer service excellence. Our core values drive us to push limits, operate with urgency, and consistently deliver exceptional value to our clients.What’s the Opportunity?As a Mid-Market Relationship Manager, you will drive growth by transforming potential into expertise. You will manage a portfolio of dynamic customers, empowering them to leverage the full potential of Intercom. We are building a premier sales team that is fast-paced, ambitious, and fiercely dedicated to success.At Intercom, our approach to sales is unique. We don’t merely sell; we form partnerships. We encourage our customers to integrate Intercom as the core of their operations, starting with sales professionals who think expansively, act swiftly, and embody integrity in every interaction.We are committed to the professional development of every Relationship Manager. Growth is not just a concept here; it’s integral to how we promote, educate, and lead. In a fast-paced environment that rewards ownership, creativity, and ambition, you will have the opportunity to expand your influence and make a meaningful impact.What Will I Be Doing?Manage and expand a portfolio of Intercom’s mid-market clients; focusing on measurable revenue growth, customer retention, and long-term loyalty.Collaborate with executives to identify challenges, present AI-driven solutions, and connect Intercom’s platform to tangible business outcomes.Develop and implement territory strategies aimed at surpassing basic maintenance; focusing on upselling, cross-selling, and multi-unit growth through robust, data-supported plans.Work cross-functionally with Marketing, Product, and Customer Success teams to translate actual customer requirements into product innovation and go-to-market strategies.Analyze customer feedback to enhance the overall customer experience and ensure satisfaction.

AECOM is in search of a highly skilled Electrical Engineer Lead specializing in Hyper-scale Data Centers. This position involves leading the design, implementation, and maintenance of electrical systems within large-scale data centers.The successful candidate will significantly contribute to the reliability, efficiency, and safety of our data center infrastructure. We seek an individual with a robust background in electrical engineering and extensive experience in high-density data center environments.This role offers the flexibility of remote work and can be based from various locations in the U.S. where AECOM has an office.While the position is primarily remote, occasional travel may be necessary for client meetings, project milestones, onsite collaboration sessions, or other vital business activities. Travel will be infrequent and planned in advance.AECOM is a premier player in the global data center consulting sector, with strong teams across the Americas, Europe, Africa, Asia, and Australia. In this role, you will collaborate with teams worldwide on prestigious, fast-paced data center projects for international clients. This hands-on, client-facing position offers opportunities for career advancement.Key Responsibilities:Design and implement electrical systems for hyper-scale data centers, including medium and low-voltage power distribution, backup power systems, and emergency systems.Create and maintain electrical schematics, bills of materials, and installation drawings.Ensure compliance with industry standards, codes, and regulations such as the National Electric Code (NEC) and International Electrotechnical Commission (IEC) standards.Collaborate with engineers and stakeholders to establish specifications, design criteria, and project budgets.Analyze electrical systems to identify and resolve issues related to load balancing, capacity planning, and power consumption optimization.Monitor and maintain electrical systems, carrying out preventative maintenance, testing, and repairs.Develop and implement electrical safety protocols and training programs for technicians and other staff.Stay informed of advancements in electrical engineering and data center technologies, recommending new solutions to enhance the reliability and efficiency of our infrastructure.Accountable for the success of projects within the electrical discipline.Provide specialized technical input to supporting staff, serving as a mentor and leader for mid-level engineers.Approve and sign off on work, serving as the Engineer of Record.

The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The Client Relationship Manager will work in tandem with the Sales team to manage accounts efficiently. We believe in the benefits of regular face-to-face collaboration. This role is based out of our Waltham, MA, Chicago, IL, or New London, CT office with expected travel of up to 4-5 times a year. Please note that we are unable to provide work sponsorship for this position. About Us: At Consolidated Concepts, we are revolutionizing cost reduction and profit optimization for multi-unit restaurants. Our mission is clear: to empower our clients by simplifying their supply chain and procurement processes. As part of the Buyers Edge Platform brand, we harness collective purchasing power to offer exclusive pricing on essential products and services. Our extensive services include a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in serving a diverse clientele, from emerging concept innovators to established national franchise giants. Your Contributions: Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary point of contact at Consolidated Concepts. Conduct regular meetings and calls to keep clients updated on opportunities, concerns, and relevant information. Act as the client's advocate within Consolidated Concepts. Maintain organization for both the internal team and client needs. Proactively identify client needs and potential issues, providing recommendations and facilitating resolution actions. Spot potential upselling opportunities, including produce programs, supply chain consulting, and Master Distribution Agreement services. Coordinate and lead client-focused activities and initiatives.

As a Scaled Customer Success Manager at Culture Amp, you'll play a pivotal role in driving customer engagement and satisfaction. You'll leverage your expertise to ensure our clients maximize the value of our platform, fostering strong relationships and a deep understanding of their needs. Your analytical skills will help identify opportunities for growth and improvement, enabling our customers to achieve their goals.Join us in creating a culture of feedback and continuous improvement, where your insights will directly impact our customers' success.

Join City Wide Facility Solutions as a Facility Solutions Manager!Note: This role requires in-office presence to service clients in South Chicagoland and Northwest Indiana.If you excel in managing and retaining B2B accounts and possess strong consultative selling skills, this opportunity is perfect for you!As a Facility Solutions Manager, you will be a proactive and client-centered leader overseeing the business operations for a significant client service area, managing a million-dollar portfolio. Your role will involve serving as the primary contact for all facility needs, providing support, training for new clients, evaluating contractor performance, addressing requests, and fostering long-term relationships with clients and contractors.Your responsibilities will include coordinating contractors, night managers, and vendors to ensure high-quality service delivery, negotiating contracts, ensuring compliance, and driving portfolio growth through upselling and cross-selling strategies. You will build a culture of excellence, trust, and teamwork while enhancing client satisfaction. This is a highly visible role where you'll significantly impact client environments, safety, and overall satisfaction, with unlimited opportunities for personal career and income growth.

About InfoTrackInfoTrack is a leading platform that effectively bridges law firms with courts and essential services necessary for successful litigation. As a pioneer in legal technology, we possess unmatched expertise in developing integrations that significantly enhance the operational efficiency of law firms and the legal system.Our ambitious company recognizes that our employees are pivotal to our success. We are committed to cultivating a high-performance culture centered around professional growth, open dialogue, and transparent leadership. If you are intelligent, dedicated, and enthusiastic about contributing to a market-leading solution that positively impacts our clients' lives, we invite you to join our team.About the RoleThe Account Manager is instrumental in propelling InfoTrack’s growth and strengthening our connections with legal clients. We seek a bright, resourceful, and sales-driven professional who excels at nurturing enduring client relationships. In this role, you will manage a portfolio of existing accounts, identify opportunities for broader adoption of InfoTrack’s solutions, ensure client satisfaction, and enhance operational efficiency within firms. Your focus will be on retaining, expanding, and diversifying client value while driving measurable revenue growth. Success in this role entails taking ownership of your accounts from start to finish: understanding client needs, presenting InfoTrack’s products as effective solutions, and delivering a top-tier client experience at every touchpoint.This is a hybrid position based out of our Chicago office.ResponsibilitiesDrive Revenue Growth – Identify opportunities within existing client accounts to expand product adoption and enhance revenue through strategic initiatives.Engage Proactively – Maintain frequent and meaningful communication with clients to understand their needs, provide support, and discover new avenues for value creation.Achieve Performance Goals – Consistently meet or exceed targets by effectively managing your pipeline and monitoring progress towards quotas.Champion Client Perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.Foster Long-term Satisfaction – Support clients throughout their lifecycle, responding to feedback and resolving challenges promptly and professionally to strengthen loyalty.Communicate with Clarity – Convey information and insights confidently and clearly across internal teams and client interactions.

Join Arista Networks as an Account Manager, where you will play a crucial role in managing customer relationships and driving business growth. You will leverage your expertise to deliver exceptional service and solutions tailored to meet client needs.

At Via, we are revolutionizing transportation on a global scale. Our mission spans from enhancing individual daily commutes to significantly reducing the collective environmental impact of transportation. We are driven by ambitious goals and innovative technology.In the role of Senior Partner Success Manager, you will serve as the primary point of contact for our partners, both within the organization and externally. This pivotal position involves fostering authentic and lasting relationships with our partners, transforming these connections into avenues for sustained revenue growth. You will act as a trusted advisor, offering strategic insights on operational matters, market entry strategies, and product optimization. Additionally, you will advocate for our partners internally, promoting new product developments and capabilities that enhance service offerings.

We are seeking a dynamic and driven Senior Account Executive to join our Scale team at Braze. In this pivotal role, you will leverage your expertise in sales and relationship management to connect with enterprise clients, driving the adoption of our cutting-edge customer engagement platform. You will champion the needs of our clients, ensuring they receive exceptional service while helping them unlock the full potential of our solutions.As a Senior Account Executive, you will be instrumental in identifying new business opportunities, nurturing client relationships, and achieving sales targets. Your deep understanding of the SaaS landscape and customer engagement strategies will enable you to provide tailored solutions that meet the unique needs of each client.

AECOM is looking for a Lead Senior Electrical Engineer with expertise in Hyper-scale Data Centers to join our remote team. In this role, you will be instrumental in designing, implementing, and maintaining high-performance electrical systems within large-scale data centers. This position allows for remote work, enabling you to be based from any of AECOM's U.S. offices.The successful candidate will ensure the reliability, efficiency, and safety of our critical data center infrastructure. A strong background in electrical engineering, particularly in high-density data center environments, is essential.This role offers the flexibility of remote work while occasional travel may be necessary for client meetings, project milestones, and collaborative sessions. Travel will be infrequent and pre-planned.AECOM is a global leader in data center consulting, with robust teams across the Americas, Europe, Africa, Asia, and Australia. This position provides an exciting opportunity to collaborate on high-profile, dynamic projects for esteemed global clients. It is a client-facing role that offers significant potential for career advancement.

Role Overview LivCor LLC is hiring a Manager of Transactions Management in Chicago. This role oversees transaction processes and works to improve how deals move through the organization. The manager will focus on streamlining operations and supporting profitability. What You Will Do Oversee daily transaction management activities Identify and implement process improvements Work with teams across the company to support efficient operations Contribute to initiatives that drive profitability About LivCor LLC LivCor LLC specializes in real estate asset management. The company values professionals who bring dedication and a focus on operational excellence.

At FourKites, we tackle intricate challenges that have a real-world impact. Whether facilitating the transportation of medical supplies from Cardinal Health or delivering groceries for Walmart, our platform empowers customers to manage global supply chains that are efficient, flexible, and sustainable. Become part of a team of inquisitive problem solvers who celebrate diversity, lead with empathy, and prioritize inclusivity. As an Implementation Manager at FourKites, you will act as the strategic leader behind enterprise transformations for Global 1000 companies managing complex supply chains. This role merges in-depth functional consultancy with robust project management to ensure successful software deployments. You will serve as a trusted advisor, converting intricate logistics challenges into streamlined solutions, fostering stakeholder relationships, and ensuring that enterprise implementations yield quantifiable business outcomes. Impact & Scope: Each implementation you oversee will enhance supply chain visibility for major enterprises, driving efficiency improvements and cost reductions across global logistics networks. What You’ll Be Doing: Core Responsibilities Contribute to our Global Implementation team, dedicated to assisting enterprise customers in successfully adopting FourKites as both a technological solution and a strategic approach to supply chain visibility across their organization. Act as a trusted advisor and empathetic advocate for customers, assisting them in building their initial supply chain visibility workflows in FourKites. Consult with our rapidly growing Global 1000 customer base, ensuring they start on the right path and continue to derive maximum value from the platform over time. Develop a thorough understanding of FourKites' capabilities and each customer’s unique challenges, including the operational issues being addressed through implementation, to serve as both a product expert and strategic partner throughout the change process. Implement tailored approaches for each customer based on their specific processes, requirements, and collaboratively established goals to ensure successful adoption. Facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption.