Senior Solution Consultant - CRM

About the Role ServiceNow is hiring a Senior Solution Consultant - CRM in Chicago. This position focuses on helping clients improve how they manage customer relationships and streamline their operations. The role calls for deep experience in CRM and a consultative approach to solving business challenges. What You Will Do Collaborate with clients to understand their business requirements and pain points Design and recommend CRM solutions tailored to each client’s needs Support clients as they adopt new processes and tools to improve efficiency

ServiceNow is seeking a Senior Business Process Consultant with a focus on ServiceNow CRM solutions. This position is based in Chicago and centers on improving business processes for clients using the ServiceNow platform. Role overview This role involves analyzing current workflows, identifying areas for improvement, and implementing ServiceNow CRM solutions that help clients operate more efficiently. The Senior Business Process Consultant works closely with both internal teams and clients to ensure that solutions align with business goals and deliver measurable results. Key responsibilities Assess existing business processes and recommend enhancements using ServiceNow CRM tools Collaborate with clients and stakeholders to gather requirements and define project objectives Support implementation efforts and help ensure smooth adoption of new processes Contribute expertise to drive operational efficiency and support innovation initiatives Requirements Experience with ServiceNow CRM solutions Strong background in business process consulting Ability to work effectively with clients and cross-functional teams

Join our dynamic team at ServiceNow as a Senior CRM Account Executive specializing in the Manufacturing sector. In this role, you will be at the forefront of enhancing client relationships and driving CRM solutions that transform manufacturing operations. Your expertise will be pivotal in understanding client needs, providing tailored solutions, and ensuring a seamless integration of our services.

Role Overview Braze is growing globally and building on a culture that values teamwork, high standards, and open communication. The company supports a balance between work and personal life, encouraging autonomy and accountability. Team members bring curiosity and a range of interests, creating a lively workplace where different perspectives are welcome. The Solutions Consulting team at Braze connects technology with business strategy. Team members combine technical expertise with clear communication, helping clients understand and invest in Braze’s products. What You Will Do Act as a trusted advisor to prospective clients in the Media and Entertainment sector during the sales process. Showcase product knowledge and strategic thinking to guide successful client engagements. Lead complex technical evaluations from start to finish, serving as a technical expert in Media and Entertainment. Mentor and support other Solutions Consultants to strengthen the team’s practice. Collaborate with Sales, Product, Security, and Marketing teams to deliver results for customers. Manage deal strategy and technical validation throughout intricate sales cycles. Travel up to 50% during peak periods as needed. Location This position is based in the Chicago office. Who Will Thrive Comfortable leading technical and strategic conversations with clients. Experienced in managing complex sales cycles and technical evaluations. Enjoys mentoring colleagues and sharing expertise. Values collaboration across multiple teams. Willing to travel as required by the role.

Built In is searching for a Senior Solutions Consultant based in Chicago. This position centers on guiding clients as they adapt their employer branding for an AI-driven job market. The Senior Solutions Consultant will work with a wide range of organizations, from startups to Fortune 100 companies, helping them highlight their culture and attract top tech talent through Built In’s platform. Role overview This role focuses on shaping and implementing strategies that support clients as they navigate changes in how candidates discover and evaluate employers. The Senior Solutions Consultant will collaborate directly with clients, offering expertise as they manage their reputation and presence in a rapidly evolving landscape shaped by intelligent search technologies. What you will do Partner with organizations to develop and refine employer branding strategies Support clients through transformation as AI changes recruitment and job search norms Contribute to defining and advancing a new category in recruitment solutions Work closely with Built In’s team to deliver value and drive client success Company culture Built In values curiosity, accountability, and kindness. The team combines the agility of a startup with a focus on innovation and quick execution. Leadership emphasizes trust, transparency, and shared success, encouraging team members to take initiative and support one another’s growth.

Join Braze as a Lead Solutions Consultant, where you will leverage your expertise to drive innovative solutions for our clients. In this pivotal role, you will collaborate with cross-functional teams to deliver high-impact projects that enhance customer engagement and satisfaction. Your analytical skills will be essential in understanding client needs and translating them into actionable strategies.

Join ServiceNow as an Advisory Solution Consultant, where you will leverage your expertise to provide strategic solutions that drive success for our clients. You will work closely with cross-functional teams to deliver high-quality consulting services that address complex challenges and enhance operational efficiency.

Join our dynamic team at Sonsoft Inc. as a Senior Azure Consultant, where you will leverage your expertise in Microsoft Azure to deliver innovative cloud solutions to our clients. This role requires a deep understanding of Azure services, architecture, and best practices, as well as strong problem-solving skills. You will collaborate with cross-functional teams to design, implement, and optimize cloud-based applications, ensuring scalability and performance.

Role overview The Senior Lead AI Solutions Consultant at Braze, Inc. will play a key part in shaping how advanced AI technologies enhance customer engagement. Based in Chicago, this role centers on designing and delivering AI-driven solutions that align with business objectives and improve user experiences. Collaboration is essential in this position. The consultant works alongside teams from different departments to ensure that AI initiatives support company goals and drive meaningful results for customers. What you will do Apply advanced AI methods to develop solutions that boost customer engagement Work with cross-functional teams to design and implement AI projects Focus on delivering tools and strategies that improve user experiences and support business growth Location This position is based in Chicago.

Senior Solution ArchitectLocation: Chicago, ILContract Duration: 12 MonthsInterview Process: Skype + Face-to-FaceKey Requirements:Bachelor’s Degree or equivalent professional experienceOver 15 years of relevant expertise in technical leadership and technology consulting on large-scale enterprise projectsExperience leading multiple projects at an architect level with a formal architect titleProficiency in Agile methodologies, preferably ScrumDemonstrated experience in designing and building extensive, distributed systems as Enterprise-wide, global-facing PaaS or SaaS offeringsProven track record in large-scale migrations to AzureFamiliarity with Service-Oriented Architecture (SOA) and/or microservices architecturesStrong ability to document intricate solution architecture designs using appropriate modeling and diagramming techniques

Definian partners with organizations to unlock value from their data. The team supports clients through digital transformation projects, with a focus on data strategy, modernization, analytics, and automation. Role overview The Senior Consultant joins Definian's delivery group, collaborating with both clients and colleagues at the intersection of data, technology, and consulting. This position fits those who enjoy solving business problems by applying technical solutions. What you will do Work closely with clients and internal teams to understand business requirements Design, test, and implement technical solutions tailored to client objectives Contribute to measurable business results using data and technology Develop expertise in SQL, Python, data transformation, and enterprise platforms such as Oracle and Workday Gain hands-on consulting experience to support long-term career development Location This position is based in Chicago, Illinois. Remote work is available for candidates located in the United States.

Join our dynamic Higher Education Solution Consulting team at ServiceNow, where your contributions will play a pivotal role in shaping our success. In this position, you will support the sales of our Employee Experience, Customer Workflow, and ITX solutions, driving revenue and collaborating closely with Sales, Product Management, and executive leadership. As a hands-on technical consultant, you will excel in delivering solutions and effectively positioning our products throughout the sales process.Key Responsibilities:Serve as a technical and domain expert within the client-facing sales team, supporting product sales.Facilitate discovery workshops to identify customer challenges and deliver product demonstrations that align our solutions with their needs.Address technical inquiries and product feature questions from customers, channel partners, and ServiceNow colleagues.Provide valuable feedback to product management regarding enhancements that can meet customer needs and add value.Collaborate with fellow Solution Consultants to share best practices and reusable assets, enhancing team quality and efficiency.Maintain up-to-date knowledge on competitive analysis and market differentiation.Support marketing initiatives, including executive briefings, conferences, user groups, and trade shows.

Are you eager to drive transformative change in customer service?West Monroe is on the lookout for a Principal Consultant to enhance our Customer Service Strategy team. This role is pivotal in revolutionizing customer service and contact center operations through CCaaS and AI-driven customer experience solutions. You will spearhead comprehensive transformation initiatives, empowering clients to modernize their contact centers, elevate customer experiences, and harness the potential of digital and AI advancements.

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

The Trade Desk is seeking an experienced Solutions Consulting Director to lead our consulting team in delivering innovative solutions to our clients. In this pivotal role, you will collaborate closely with sales and product teams to craft customized strategies that maximize value for our clients. Your strategic mindset and in-depth understanding of data-driven marketing will be critical in guiding clients through complex challenges and driving their success.

New Relic is hiring a Partner Solutions Consultant I. This entry-level role works closely with partners and internal teams to help deliver and support software solutions. Role overview The Partner Solutions Consultant I focuses on assisting partners with the implementation and ongoing support of New Relic’s software. The position involves regular collaboration with stakeholders to ensure solutions are delivered effectively and meet partner needs. Collaboration Expect to work with a variety of teams and external partners. Communication and teamwork are central to this position, as you will help coordinate efforts to support software adoption and resolve issues as they arise. Location This position is open to candidates in multiple locations across the United States, including Annapolis, Arlington, Atlanta, Austin, Baltimore, Boise, Boston, Boulder, Charleston, Charlotte, Chicago, Columbia, Columbus, Dallas, Des Moines, Detroit, Indianapolis, Jersey City, Las Vegas, Los Angeles, Madison, Miami, Orlando, Phoenix, Pittsburgh, Portland, Salt Lake City, San Francisco, San Jose, Seattle, and St. Louis.

Join Syskoplan Reply, a trusted member of the Reply Network, where we specialize in executing transformative projects that harness the full potential of SAP solutions. As an SAP Gold partner, we pride ourselves on our recognized expertise in delivering impactful global projects across diverse industries, encompassing a broad spectrum of competencies such as business process consulting, customer experience, intelligent automation, and ERP solutions.We are currently looking for a Senior SAP FICO Consultant to become an integral part of our team. In this role, you will utilize your technical and functional proficiency in the SAP FICO module to identify challenges and provide optimal solutions tailored to our clients' needs. You will serve as both a strategic advisor and a hands-on configurator, implementing best-in-class solutions in alignment with the SAP Activate methodology and SAP’s fit-to-standard approach. Your strong business acumen, technical expertise, and ability to translate complex financial processes into standardized cloud-based solutions using SAP Best Practices will be essential. Additionally, your hands-on experience with S/4HANA and S/4HANA Cloud, including practical knowledge of standard Fiori applications, will be invaluable.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

West Monroe seeks a Senior Consultant, NetSuite, to join the Technology & Experience team. This role is available in several major cities, including Chicago, Dallas, Los Angeles, Minneapolis, New York, San Francisco, Seattle, and Washington, D.C. Role overview Senior Consultants at West Monroe guide clients through NetSuite software deployments, focusing on organizations in the middle to upper middle market. Projects often involve complex, transformative work and require close collaboration with team members across disciplines. The position centers on managing NetSuite implementations from kickoff through completion, ensuring clients reach their goals. Key focus areas Lead to Close Order to Cash Plan to Report Procure to Pay Plan to Produce Project to Cash International Management Requirements Extensive experience with NetSuite software deployments Demonstrated success leading NetSuite implementation projects Strong understanding of the business processes listed above Collaborative approach to working with clients and teams

Join West Monroe as a Senior Consultant in Healthcare, where you'll leverage your expertise to drive impactful solutions for our clients. In this role, you will collaborate with healthcare organizations, utilizing your analytical skills to address complex challenges and enhance operational efficiency. Your contributions will help shape innovative strategies that improve patient care and streamline processes.