Solutions Engineer at Intercom | Chicago, Illinois

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI in the market, enabling businesses to provide round-the-clock, flawless customer service, thereby transforming their customer interactions positively. When paired with our Helpdesk, it evolves into a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries needing human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the standard for customer service. Guided by our core values, we challenge norms, execute rapidly, and consistently provide substantial value to our clients.What’s The Opportunity?Join Intercom, an AI-first company that is revolutionizing customer service delivery. Our platform is powered by the sophisticated AI agent, Fin, who marries automation with empathy, setting new benchmarks in customer support. In this role, you'll help shape the future of AI-driven customer service, showcasing the transformative potential of artificial intelligence. By fostering an ambitious vision and delivering impactful solutions, you’ll turn AI-enhanced support into a tangible reality for our clients.About the Role:We are on the lookout for an outstanding Solutions Engineer to become part of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a crucial role in defining and showcasing value throughout the sales cycle. With an innate curiosity, independent thought process, and robust problem-solving capabilities, you will collaborate closely with Product, R&D, and Engineering to ensure our customers' needs and insights are central to our AI-powered solutions.What Will I Be Doing?Lead technical discovery efforts to identify and meet our customers’ needs.Provide an exceptional pre-sales experience by effectively communicating Intercom's value and technical expertise.Conduct persuasive, value-driven solution reviews and in-depth technical sessions.Design and lead customized Proof of Concepts (POCs) to demonstrate Intercom's capabilities.Act as the primary contact for RFPs and customer security inquiries, utilizing standardized materials and escalating complex issues when necessary.Collaborate across teams with Product and Engineering to represent the customer voice, gathering feedback and insights for product development.

Intercom is a leading AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences. Our innovative AI agent, Fin, is the most advanced customer service AI on the market, enabling businesses to provide continuous, flawless customer support that transforms their customer interactions for the better.Fin can seamlessly integrate with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that offers AI-enhanced support for intricate queries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide. At Intercom, we are committed to redefining customer service standards, driven by our core values of innovation, speed, and exceptional value delivery.What’s the opportunity?As a Solutions Architect, you will serve as a trusted technical advisor to our clients, guiding them through the integration, deployment, and optimization of Intercom and Fin, our AI Agent. Collaborating closely with Customer Success Managers, Sales Engineers, and R&D teams, you will provide strategic direction, technical insight, and hands-on assistance with API integrations, security evaluations, and AI-driven automation strategies.This role is perfect for a technically adept, customer-centric individual who is passionate about AI-driven customer service. You will empower businesses to unlock the full potential of Intercom and Fin, facilitating seamless implementation and ensuring long-term success.What Will I Be Doing?Assist clients in optimizing Intercom and Fin, ensuring successful deployments and effective utilization.Provide strategic advice on integrations, helping customers connect Fin with their existing technology stack via APIs, webhooks, and automation workflows.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, enabling businesses to provide unparalleled customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service solution available, ensuring that companies can offer continuous and flawless support, ultimately enhancing their customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, a comprehensive solution designed to handle intricate queries that necessitate a human touch.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, establishing a benchmark for customer service excellence. Our core values drive us to push limits, operate with urgency, and consistently deliver exceptional value to our clients.What’s the Opportunity?As a Mid-Market Relationship Manager, you will drive growth by transforming potential into expertise. You will manage a portfolio of dynamic customers, empowering them to leverage the full potential of Intercom. We are building a premier sales team that is fast-paced, ambitious, and fiercely dedicated to success.At Intercom, our approach to sales is unique. We don’t merely sell; we form partnerships. We encourage our customers to integrate Intercom as the core of their operations, starting with sales professionals who think expansively, act swiftly, and embody integrity in every interaction.We are committed to the professional development of every Relationship Manager. Growth is not just a concept here; it’s integral to how we promote, educate, and lead. In a fast-paced environment that rewards ownership, creativity, and ambition, you will have the opportunity to expand your influence and make a meaningful impact.What Will I Be Doing?Manage and expand a portfolio of Intercom’s mid-market clients; focusing on measurable revenue growth, customer retention, and long-term loyalty.Collaborate with executives to identify challenges, present AI-driven solutions, and connect Intercom’s platform to tangible business outcomes.Develop and implement territory strategies aimed at surpassing basic maintenance; focusing on upselling, cross-selling, and multi-unit growth through robust, data-supported plans.Work cross-functionally with Marketing, Product, and Customer Success teams to translate actual customer requirements into product innovation and go-to-market strategies.Analyze customer feedback to enhance the overall customer experience and ensure satisfaction.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver outstanding customer experiences.Our advanced AI agent, Fin, stands out as the leading customer service AI solution available, enabling companies to provide perpetual, flawless customer support and significantly enhance their customer interactions. Fin can seamlessly integrate with our Helpdesk to create the comprehensive Intercom Customer Service Suite, designed to address more intricate or high-touch inquiries that necessitate human intervention.Since our inception in 2011, Intercom has garnered the trust of nearly 30,000 businesses worldwide, establishing a new benchmark for customer service. We are driven by our core values, which inspire us to push boundaries, work with agility, and consistently deliver exceptional value to our clients.What’s the opportunity?We are in search of a talented Solutions Engineer to join our dynamic Customer Solutions Team. In this position, you will engage directly with our customers as a trusted advisor, playing a crucial role in defining and showcasing the value of our offerings throughout the sales process. Your natural curiosity, independent thinking, and strong problem-solving capabilities will allow you to collaborate closely with Product, R&D, and Engineering teams to ensure that our customers' needs and insights are central to our AI-powered solutions.What will I be doing?Lead technical discovery to identify and fulfill customer needs.Deliver an outstanding pre-sales experience by effectively communicating Intercom's value and technical prowess.Conduct meaningful, value-based solution reviews and in-depth technical sessions.Design and execute tailored Proof of Concepts (POCs) that exhibit Intercom's capabilities.Act as the primary resource for RFPs and customer security inquiries, leveraging standardized materials and addressing complex issues as needed.Collaborate cross-functionally with Product and Engineering to advocate for the customer voice, collecting feedback and insights for product development.Build trust with customers by approaching challenges with empathy and curiosity.Continuously enhance processes and contribute to developing a best-in-class Solutions Engineering playbook at Intercom.Commit to customer success, ensuring lasting value and proactively resolving challenges.

Join Intercom as a Solutions Engineering Manager, where you will lead a dynamic team focused on delivering innovative solutions for our Mid-Market and Enterprise clients. In this pivotal role, you will leverage your extensive technical expertise and strong leadership skills to empower your team in addressing complex client needs, ensuring successful implementations and driving customer satisfaction.In addition to managing your team, you will collaborate closely with sales and product teams, fostering an environment of continuous improvement and excellence. If you are passionate about technology and have a knack for strategic thinking, we want to hear from you!

About Nexxen Nexxen supports advertisers, agencies, publishers, and broadcasters worldwide with data-driven and advanced TV solutions. The company’s technology stack includes both a demand-side platform (DSP) and a supply-side platform (SSP), all built around the Nexxen Data Platform. Why Work Here The Chicago team brings together people who value dedication, collaboration, and a customer-first mindset. Nexxen’s culture is guided by the "3Cs": Customer Centric, Curious Mindset, and Collaborative with No Ego. The company encourages creative thinking and unified solutions to reshape the advertising landscape. Your Safety Matters Nexxen is committed to the safety and well-being of employees and job seekers. The company never requests payment during the hiring process. If you spot suspicious job postings or messages, report them to infosec@nexxen.com. Role Overview: Solutions Engineer The Solutions Engineer acts as the primary technical consultant for the sales team, helping to present and position Nexxen’s technology to ad agencies, brands, and partners. This role plays a key part in pre-sales strategy, solution design, and implementing client-level solutions, ensuring data is used effectively and building trust in every client interaction. Responsibilities include leading the technology evaluation process and serving as the technical advisor for Nexxen’s platform. The Solutions Engineer works closely with both internal and external stakeholders. Expertise in this role directly shapes multimillion-dollar campaigns and drives significant revenue outcomes.

Job Title: Software EngineerTeam: SystemsLocation: Hybrid in Chicago (IL)Employment Type: Full-timeFLSA Classification: ExemptStart Date: ASAPAbout BravenBraven is a dynamic national nonprofit organization dedicated to empowering ambitious college students to secure meaningful first opportunities post-graduation through innovative career-accelerating programs. Our collaboration with higher education institutions and employers fosters a transformative experience that starts with an engaging semester-long course, followed by continuous support until graduation. Together, we strive to rebuild the middle class and revitalize the American Dream.About the RoleTo fulfill our mission of serving 80,000–100,000 Fellows over the next decade, Braven is seeking a passionate Software Engineer. This individual will focus on enhancing user experiences that significantly impact students' lives. We prioritize projects that maximize value while keeping processes simple, and we continuously iterate to improve our offerings. Our agile environment ensures we enjoy our work while making a difference!You will be integral to our mission by prototyping new features, mentoring colleagues through code reviews, and exploring new technologies. As Braven enters an exciting growth phase, we aim to balance agility in feature development with adherence to software engineering best practices.This position is part of the Systems team and reports directly to the Senior Director of Software Engineering.What You’ll DoFull-stack project initiatives (90%)Utilize Ruby on Rails or Python to develop high-quality, maintainable applications.Take ownership of clearly defined tasks and deliver impactful solutions.Implement software engineering best practices to enhance processes and code quality.Keep end-users in focus, ensuring solutions positively influence students’ experiences.Address technical challenges creatively, enhancing team capabilities.Team improvement through reviews, documentation, and communication (10%)Provide constructive feedback on code and architecture proposals to enhance team performance.Support the growth of junior engineers through mentorship and collaboration, fostering a learning culture.Maintain clear documentation for architecture, design decisions, and team protocols.Contribute to a collaborative team environment.

Who is Trace3? Trace3 is a premier Transformative IT Authority, dedicated to delivering innovative technology solutions and consulting services tailored to our clients' needs. With a team of top-tier engineers and a focus on dynamic innovation, we help IT executives and their organizations gain a competitive edge through our methodology: Integrate, Automate, Innovate.At Trace3, we foster a culture that combines the entrepreneurial spirit of a startup with the scalability of an established business. Here, our employees can advance their careers and enjoy the journey!Headquartered in Irvine, California, we have over 1,200 talented individuals spread across the United States. Our significant office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, and San Francisco.Are you ready to explore the endless possibilities technology offers? Join our team!Street-Smart - Thriving in Dynamic TimesWe are adaptable and resilient in a rapidly changing environment. Our commitment to continuous innovation drives constructive change while keeping our sights on the big picture. We exercise sound business judgment, enabling us to make high-quality decisions efficiently and cost-effectively. Creativity is at our core, empowering us to uncover positive solutions amidst challenges.Juice - The “Stuff” it takes to be a Needle MoverWe are results-oriented and make things happen. Leadership is not confined to titles; we empower others with a proactive attitude. We visualize our goals, mapping out each checkpoint on our path to success and imagining the ultimate destination.Teamwork - Humble, Hungry and SmartWe are humble team players who recognize the impact of our roles on the company’s mission. We treat everyone with respect, acknowledge our mistakes, celebrate others' successes, and practice transparency. We strive to be positive leaders who provide support during challenges, valuing each individual's uniqueness.

As a Forward Deployed Engineer at talentpluto, you will play a pivotal role in designing and implementing innovative solutions tailored to our clients' unique needs. Your expertise will help bridge the gap between engineering and operations, ensuring that our cutting-edge products deliver exceptional results.Join our dynamic team in Chicago, where you will collaborate closely with cross-functional teams to deploy advanced technologies that drive business success. This position offers a fantastic opportunity for growth and the chance to make a significant impact in a fast-paced environment.

Location: Chicago, IL headquarters, with the option to work fully remote from anywhere in the United States. This is a hybrid, full-time position. Occasional travel (up to 10%) to project sites across the U.S. may be required. Role overview The Engineering Lead (REF #SV0226) at Resource Innovations plays a central role in managing complex engineering projects and teams. This position focuses on delivering high-quality, timely results for clients in small business and industrial sectors, particularly around energy-saving initiatives. The role combines technical leadership, project oversight, and mentorship responsibilities. What you will do Lead project teams, providing direction on assignments with significant complexity and risk. Guide and mentor engineering staff to achieve client, operational, and service goals. Oversee the implementation of energy efficiency programs for small business and industrial clients. Maintain strict quality control over project deliverables, ensuring technical accuracy and clarity. Act as a subject matter expert, offering advanced technical guidance to team members. Mentor junior engineers in energy auditing, inspections, and measurement & verification practices. Perform energy efficiency calculations using spreadsheets and energy simulation modeling tools. Develop and review energy savings calculations across various equipment baselines. Write detailed technical reports and contribute to research and development of conservation measures. Provide essential technical support to the broader team.

Infleqtion is committed to revolutionizing the field of quantum technologies, focusing on atom-based solutions that significantly enhance sensing and computing capabilities. We are looking for driven and energetic individuals with outstanding problem-solving and technical expertise to propel our Quantum Computing initiatives.At Infleqtion, we cultivate a results-oriented culture characterized by agility, innovation, and a customer-centric approach:We eliminate silos between disciplines, engaging wherever we can make the most substantial impact.We flourish in uncertain environments, viewing challenges as opportunities for growth.We prioritize rapid prototyping while adhering to essential systems engineering principles and meticulous attention to detail.We take bold, strategic risks to drive innovation forward.We are on the lookout for a Senior Software Engineer to be a key player in developing the control system software for Infleqtion’s quantum computing technology. The successful candidate will be an experienced backend engineer with a robust background in crafting reliable and scalable scientific applications. Your contributions will be vital in designing, developing, and maintaining backend services and control systems for our neutral atom quantum computers.

Join SpotOn as a Senior Platform Engineer!At SpotOn, we are revolutionizing restaurant technology by empowering independent restaurants with cutting-edge tools designed for their success. Our award-winning point-of-sale system and AI-driven profit optimization tools are just a few ways we help operators boost their profitability, streamline operations, and nurture their top talent. Each solution we offer is supported by dedicated professionals who genuinely care about the success of our restaurant partners.Recognized as the #1 Restaurant POS by G2 (Fall 2025), thanks to the feedback from actual users.Ranked as the top-rated point-of-sale system for various businesses, including restaurants and retail, by Capterra users.Honored with Great Places to Work and Built In’s Best Workplaces awards for multiple consecutive years.We are driven by a fast-paced environment and a strong commitment to helping independent restaurant owners thrive. If you are passionate about making a significant impact with your skills and dedication, SpotOn is the right place for you.(Remote Friendly)Our Infrastructure Delivery team is on the lookout for a talented Senior Platform Engineer to enhance our foundational infrastructure platform that supports all our products. Your mission will be to create exceptional developer experiences through the development of intuitive tooling that simplifies the writing, testing, and deployment of code.You will play a crucial role in deploying hundreds of microservices by creating reliable CI/CD tooling that adheres to industry best practices. Additionally, you will help build and manage our Internal Developer Platform (utilizing Backstage) as well as various other tools that our engineering team relies on daily. You will sit at the vital intersection of infrastructure and product development.

About SpotOnAt SpotOn, we're not just creating cutting-edge restaurant technology; we empower independent restaurants with the tools they need to thrive in a competitive market. Our solutions range from award-winning point-of-sale systems to AI-driven profit enhancement tools, enabling operators to maximize profits, enhance productivity, and retain their top talent. Our commitment is complemented by a dedicated team that genuinely cares about the success of our restaurant partners.Recognized as the #1 Restaurant POS by G2 (Fall 2025), based on authentic user feedback.Celebrated as the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by users on Capterra.Honored with Great Places to Work and Built In's Best Workplaces awards for several consecutive years.We prioritize agility, compassion, and advocacy for independent restaurant operators, allowing them to pursue their passions. If you're looking to make a meaningful impact through dedication and innovation, SpotOn is your destination.(Remote Friendly)Join our dynamic Infrastructure Delivery team as a Senior Platform Engineer, where you will play a pivotal role in constructing the foundational infrastructure platform for our diverse product offerings. Our goal is to enhance developer experiences by providing tools that streamline the processes of writing, testing, and deploying code.Your primary responsibility will be to facilitate the deployment of numerous microservices through the development of intuitive and reliable CI/CD tooling that adheres to industry best practices. In addition, you will be involved in building and managing our Internal Developer Platform (developed with Backstage) along with various other tools utilized by our engineering team daily. We occupy a vital space at the intersection of infrastructure and product development.

Join 10beauty as a Field Service Engineer and play a vital role in delivering exceptional service and support to our clients. In this position, you will be responsible for installing, maintaining, and repairing beauty equipment with precision and care. You will work closely with our team to ensure client satisfaction and uphold our commitment to excellence.

Later is a pioneering influencer marketing platform that empowers brands to craft memorable campaigns with confidence. By merging genuine creator connections, reliable insights, and expert support, Later alleviates the uncertainties associated with one of marketing's most prominent investments.Built on a robust, AI-driven platform and leveraging over a decade of unique data—including billions of social interactions, impressions, and more than $2.4 billion in verified influencer-driven sales—Later equips teams with the knowledge needed to succeed before launching their campaigns.By fusing trusted insights with professional guidance, Later simplifies influencer marketing, enabling brands to select the right creators, implement fully managed campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by major enterprises like Nike, Wayfair, Unilever, and Southwest Airlines, Later seamlessly combines creativity with performance, ensuring campaigns not only look impressive but also deliver exceptional results. Discover more at later.com.About this position: We are on the lookout for a Staff Engineer who possesses a solid foundation in contemporary web development technologies and is enthusiastic about building high-quality, distributed applications within our Platform’s Shared Services group. The ideal candidate is an analytical thinker who thrives in a dynamic environment, takes ownership of their responsibilities, and actively collaborates with peers, including mentoring junior team members.

Join our dynamic team at Milhouse Engineering & Construction as a Technical Writer, where your skills will contribute to creating clear, concise, and engaging documentation that supports our engineering projects. You will collaborate with engineers and project managers to produce user manuals, technical guides, and other documentation that enhance our clients' understanding of our services.

About SpotOnAt SpotOn, we are dedicated to empowering independent restaurants with cutting-edge technology that enables them to thrive in a competitive landscape. Our award-winning point-of-sale system and AI-driven profit tools are designed to enhance operational efficiency, increase profitability, and retain top talent. We pride ourselves on providing exceptional support through our dedicated team who genuinely care about the success of our clients.Recognized as the #1 Restaurant POS by G2 (Fall 2025), based on user ratingsConsistently rated as the leading point-of-sale solution for restaurants, bars, retail, and small businesses by Capterra usersCelebrated as a Great Place to Work and featured in Built In’s Best Workplaces for multiple consecutive yearsOur team is fast-paced, passionate, and committed to supporting independent restaurant operators in their pursuit of excellence. If you are ready to make a meaningful impact and work with purpose, SpotOn is the ideal place for you.(Remote Friendly)We are seeking a talented Senior Platform Engineer to join our Infrastructure Delivery team. In this role, you will play a pivotal part in developing the foundational infrastructure platform that underpins all our products. Our goal is to deliver exceptional developer experiences by creating tools that simplify code writing, testing, and deployment.You will be responsible for facilitating the deployment of hundreds of microservices through the development of intuitive and reliable CI/CD tooling that adheres to industry best practices. Additionally, you will build and maintain our Internal Developer Platform (developed with Backstage) along with various tools utilized daily by our engineering team. Your work will be at the essential intersection of infrastructure and product development.

About Aikido Security Transforming Security for Developers. Aikido Security builds developer-focused security tools that fit into modern workflows. The goal: help teams reduce risk without slowing down software delivery. Founded in 2022 by seasoned entrepreneurs, Aikido has raised $85 million and is growing quickly. The company aims to replace legacy security solutions, letting engineering teams focus on building while automation handles the rest. Role Overview: Solutions Engineer (Pre-Sales) Based in Chicago, this Solutions Engineer role sits at the intersection of technology and sales. Working side by side with Account Executives, Solutions Engineers help prospects understand, evaluate, and adopt the Aikido Security platform. The position is pre-sales, focused on guiding technical conversations and supporting the sales process. What You Will Do Lead product demonstrations and technical deep dives for potential customers Support technical evaluations and proof-of-concept projects Translate complex security concepts into clear, actionable insights for developers and security teams Showcase the value of Aikido’s platform to technical stakeholders Work closely with sales to move deals forward What Matters for Success Ability to explain technical details in a way that makes sense to both developers and security professionals Comfort presenting and demonstrating software to technical audiences Strong collaboration with sales and technical teams Location Chicago, Illinois, United States

At Intercom, we are at the forefront of AI-powered customer service, dedicated to helping businesses create exceptional customer experiences.Our advanced AI agent, Fin, empowers organizations to provide seamless, round-the-clock customer support, transforming their customer interactions for the better. Coupled with our Helpdesk, Fin becomes part of the Intercom Customer Service Suite, delivering AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standard for customer service. We are propelled by our core values—pushing boundaries, building with speed and intensity, and delivering extraordinary value to our clients.What’s the opportunity?Intercom is revolutionizing how companies foster customer relationships by integrating AI into our platform. As businesses embrace AI capabilities, they seek trusted partners to navigate changes, demonstrate value, and ensure that AI adoption leads to tangible business outcomes.We are in search of a dynamic sales leader to build, scale, and enhance a team of Small Business Relationship Managers. This role is tailored for individuals who excel at nurturing early-career sales talent, instilling robust sales practices, and guiding teams through product evolution and market changes.In this pivotal role, you'll be instrumental in retaining and expanding our customer base while facilitating their transition along the AI journey—from traditional to pioneering.What will I be doing?Lead and develop an AI-savvy RM team:Recruit, onboard, and mentor Relationship Managers within the Small Business segment.Transform representatives into skilled consultative sellers who can confidently present AI-driven solutions.Cultivate a culture of curiosity, learning, and continuous improvement as our AI capabilities advance.Inspire a commitment to high standards of performance, accountability, and customer-centricity.Own the business and drive results:Take accountability for your team’s revenue, including renewals, expansions, and pipeline generation.Implement strong forecasting discipline, deal inspections, and operational excellence at scale.Maintain consistent CRM practices and adherence to sales processes.Balance immediate execution with long-term team development and overall business health.Facilitate modern, value-based, and technical sales:

At Intercom, we're revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver exceptional customer experiences that truly resonate. Our premier AI agent, Fin, epitomizes this vision, providing businesses with around-the-clock, flawless customer support, and significantly enhancing customer interactions. Coupled with our Helpdesk, Fin forms the Intercom Customer Service Suite, offering AI-augmented assistance for complex queries requiring human touch.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service. Guided by our core principles, we continually strive to innovate, act with agility, and deliver unparalleled value to our clients.What’s the Opportunity?As a Commercial Relationship Manager, you will play a pivotal role in fostering growth within our current business landscape. Join us as we build a world-class sales organization, embarking on a thrilling journey ahead.At Intercom, we challenge the traditional sales approach. By placing our customers at the heart of our operations, we invite them to integrate Intercom into their core business strategies. We are committed to the growth and development of every team member, fostering an environment where internal promotion and creative contributions are valued. With our rapid expansion, you'll find abundant opportunities for advancement and ownership.Key ResponsibilitiesEstablish and nurture relationships with Intercom’s small business clientele, driving revenue growth and enhancing customer retention.Engage with existing customers to identify their business challenges and deliver tailored solutions leveraging our platform.Formulate strategic territory plans that highlight opportunities for upselling, cross-selling, and expanding into new business units while meeting business objectives.Acquire an in-depth understanding of customer businesses and goals, accurately forecasting sales pipelines.Collaborate with Marketing, Product, and Customer Success teams to relay customer insights that spur product innovation.Monitor and report on critical metrics related to customer growth, retention, and Intercom product utilization.Participate in team mentoring and development initiatives.