Technical Architect - Decision Support

Role overview StrataCareers is hiring a Technical Architect specializing in Decision Support for its Chicago, IL office. The focus of this role is to implement and optimize StrataJazz® solutions for clients. Acting as a technical advisor and subject matter expert, this architect guides clients through the solution process from start to finish. Key responsibilities Serve as a technical advisor for the delivery and optimization of StrataJazz® solutions. Collaborate with Product Management, Applications and Technical Support, and client-facing teams to deliver solutions that follow best practices. Identify areas where solution delivery can be improved and address inefficiencies. Offer input on product enhancements by incorporating technical and client feedback. Help build technical expertise within the team. Collaboration and communication This position requires frequent interaction with both internal teams and clients. Strong communication and problem-solving skills are important to ensure that solutions meet both organizational objectives and client requirements.

Role Overview Strata Careers is hiring a Technical Product Specialist in Decision Support based in Chicago, IL. This role focuses on improving decision-making tools and supporting their use across client organizations. What You Will Do Work closely with teams from different departments to design and refine technical solutions for clients. Gather and document product requirements to ensure solutions align with client needs. Provide ongoing support for decision support products, addressing technical questions and troubleshooting issues. Help guide successful product implementations from start to finish.

Join Us in Making a Difference:As a Decision Support Consultant on our esteemed Decision Support (DS) team, you will play a pivotal role in the implementation of our award-winning software suite, StrataJazz®. Recognized as the leading solution in KLAS rankings, StrataJazz® is the benchmark for analyzing costs and margins in the healthcare sector. You will collaborate closely with key stakeholders and executive teams at some of the largest healthcare systems globally. Your primary responsibilities will include:Overseeing the implementation of vital StrataJazz® components, focusing on Cost Accounting, Service Line Margin Analytics, and Episode Analytics across diverse clients nationwide.Configuring user requirements, validating software functionality, building analytical reports, developing workflows, and rigorously testing core software features to ensure timely and budget-friendly project delivery.Demonstrating a deep understanding of healthcare finance to align solutions with customer needs effectively.Proactively communicating with Strata team members, project managers, and executives regarding potential issues and risks throughout the project lifecycle while developing actionable plans to mitigate challenges.

Make a Meaningful Impact in HealthcareAs a Senior Consultant on our Decision Support Advisory Services team, you will become a vital partner to healthcare organizations, providing expert guidance on the strategic design, configuration, and implementation of our premier Decision Support software, StrataJazz®. Recognized as the leading solution in KLAS ratings, StrataJazz® is the benchmark for analyzing costs and profit margins within the healthcare sector.In this dynamic role, you will collaborate closely with executive leaders and key team members from some of the world's largest health systems, assisting them in defining critical business use cases, applying industry best practices, and realizing the full potential of StrataJazz®.

Join our dynamic team at Strata Careers as a Consultant specializing in Staff Augmentation for Decision Support. In this role, you will leverage your expertise to assist clients in making informed decisions through data analysis and strategic guidance. Collaborate with cross-functional teams to deliver high-quality solutions and drive measurable results for our clients.

Join Strata's innovative Staff Augmentation Program as a Senior Consultant, where you will play a pivotal role in enhancing client delivery and internal operations for our Decision Support clientele. You will be instrumental in driving high-value client experiences through meticulous configuration, auditing, and reporting, all while ensuring adherence to budget and timelines. This role requires a proactive and entrepreneurial approach, as you collaborate closely with sales and client experience management teams to foster strong partnerships and maintain a robust business presence in a newly established focus area of our organization.

Join Contentful as a Senior Technical Enablement Architect, where you will play a pivotal role in empowering our clients and partners with the knowledge and tools they need to succeed with our platform. You will design and implement technical training programs and resources that enhance our stakeholders' understanding of Contentful's capabilities.

As a Technical Architect at Braze, you will play a pivotal role in shaping the future of our technology stack and architecture. You will collaborate closely with cross-functional teams to design robust, scalable, and high-performance systems that enhance our customer engagement platform. Your expertise will guide the development of innovative solutions and ensure that we meet the evolving needs of our clients.

Join info-ways as a Senior Technical Architect in the vibrant city of Chicago. In this pivotal role, you will lead the architectural design and implementation of complex technical solutions, ensuring they meet client needs and industry standards. You will collaborate with cross-functional teams, guiding development processes and mentoring junior architects.

Join our dynamic team at Sonsoft Inc. as a Senior Java EE Technical Architect. In this pivotal role, you will leverage your extensive expertise in Java EE technologies to design and implement robust, scalable solutions that meet the evolving needs of our clients. You will collaborate with cross-functional teams, guiding best practices in software architecture and development.

We are seeking a highly skilled Java EE Senior Technical Architect to join our team in Chicago. In this role, you will leverage your expertise in Java EE technologies to design and implement high-quality software solutions. You will work collaboratively with cross-functional teams to understand requirements and translate them into technical specifications.Your responsibilities will include architectural design, code reviews, and mentoring junior developers. As a senior architect, you will be pivotal in making technical decisions and driving best practices within the team.

We are seeking a highly skilled Sailpoint Technical Lead/Architect/Developer to join our dynamic team in Chicago. In this pivotal role, you will leverage your expertise in Sailpoint Identity Governance to design, implement, and manage identity solutions that enhance our clients' business operations. Your leadership will be instrumental in guiding projects from inception through to successful completion, while collaborating closely with cross-functional teams to ensure alignment with organizational goals.

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses with the tools they need to deliver exceptional customer experiences.Our AI assistant, Fin, is at the forefront of customer service innovation, allowing companies to provide seamless, around-the-clock support. By integrating with our Helpdesk, Fin transforms into the comprehensive Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Since our inception in 2011, we've gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our commitment to our core values drives us to push boundaries, act with urgency, and deliver unmatched value to our clients.What’s the Opportunity?As the landscape of customer support evolves with AI, we seek a Technical Support Specialist who thrives in a dynamic environment, is innately curious, and possesses fluency in AI tools. You will set a high standard for yourself and your colleagues.In this role, you will manage intricate technical queries related to our advanced features, serve as an escalation point for challenging investigations, provide exemplary customer support, actively engage with customers to maximize their experience on our platform, and contribute to product enhancements, process improvements, and team development. Embracing AI tools alongside your expertise will enable you to resolve complex cases swiftly, fostering a culture of continuous improvement. If you are excited by the prospect of constant learning in a fast-paced environment, this role is perfect for you!If this opportunity resonates with you, we invite you to apply and become our next Technical Support Specialist.

Join our dynamic team at 360 IT Professionals as a Technical Support Subject Matter Expert. In this role, you will utilize your expertise to provide exceptional technical support and guidance to our clients. Your responsibilities will include troubleshooting complex technical issues, leading support initiatives, and collaborating with cross-functional teams to enhance service delivery.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

As an Informatics Technical Support Specialist, you will play a critical role in providing technical support for informatics systems and applications. You will assist end-users with troubleshooting and resolving issues, ensuring optimal system performance and user satisfaction. This role demands strong analytical skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm headquartered in Greenwich, Connecticut, with a presence in over 15 countries. With more than four decades of experience, we are recognized for our innovative technology and unwavering commitment to our clients.Our affiliates deliver around-the-clock electronic brokerage services across a variety of asset classes, including stocks, options, futures, currencies, bonds, and funds, to clients in over 200 countries and territories. We cater to individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market access empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers is a dynamic workplace offering the chance to be part of a team that simplifies and enhances financial opportunities through state-of-the-art technology.This is a hybrid role (3 days in the office / 2 days remote).About Your Team:As a member of the Client Technical Support team, you will assist our clients with inquiries regarding our trading offerings and serve as a liaison between internal teams and clients to ensure prompt and effective resolutions to any issues that arise. We are looking for an analytical problem solver with a knack for troubleshooting technical and software-related challenges. The ideal candidate should have the ability to identify, investigate, and escalate client-reported issues concerning our platforms. If you are proactive, motivated, and analytical, we invite you to join our team and contribute to building one of the world's premier brokerage brands.Responsibilities:Provide support to clients through various channels including phone, chat, and support tickets.Deliver technical and functional support for Interactive Brokers’ platforms.Desktop applications (Windows, macOS, and Linux).

Make an Impact in Your Role As a Senior Application & Technical Support Specialist for our Axiom Financial Institutions (FI) solutions, you will play a pivotal role in providing application guidance and technical support to our clients involved in financial planning, forecasting, and reporting tasks. You will collaborate directly with finance and operations stakeholders to tackle intricate system and data challenges, ensuring that their Axiom solutions are both effective and provide accurate, trustworthy insights. This position requires a blend of extensive financial systems knowledge and advanced troubleshooting abilities to ensure customer success, facilitate issue resolution, and foster ongoing enhancements.

Join our dynamic team at Northstar Staffing Solutions as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support and troubleshooting assistance to our clients. Your expertise will ensure that end-users experience minimal downtime and receive the highest level of service.

About Okta Federal Okta secures identity for both AI and human users, providing trusted infrastructure for organizations navigating complex security challenges. The Federal team supports the U.S. Government’s identity infrastructure, focusing on excellence and real-world impact. Role Overview The Senior Technical Support Engineer - Federal (Night Shift) works directly with federal customers, supporting critical Identity and Access Management (IAM) systems in FedRAMP High and Moderate environments. This position is part of the frontline support team, handling technical issues for U.S. Federal Government clients. Key Responsibilities Work Monday through Friday, 3 PM to Midnight Pacific Time. Participate in regular on-call rotations, including weeklong, weekend, and holiday coverage. Provide end-to-end ownership of customer issues: from first contact, through troubleshooting and root cause analysis, to final resolution. Act as a customer advocate, ensuring business impacts are understood and problems are resolved promptly. Consistently meet or exceed KPIs for response quality, timeliness, and customer satisfaction. Serve as the main point of contact for both internal and external stakeholders to facilitate efficient issue resolution. Work with Engineering to gather details and document product issues affecting customers. Requirements U.S. citizenship and residency on U.S. soil (required due to federal contract requirements). Extensive experience with Identity and Access Management (IAM) systems. Background working in FedRAMP High or Moderate environments. Locations Bellevue, Washington; Chicago, Illinois; Washington, DC