About the job
DigitalPath, Inc. is hiring a Technical Customer Support Specialist in Chico, CA. This position centers on providing technical support and customer service to clients, while also assisting internal teams with installation and service scheduling challenges.
What you will do
- Deliver technical support with professionalism and courtesy to ensure customer satisfaction.
- Help field staff address technical and scheduling issues for installations and service appointments.
- Collaborate with team members to troubleshoot and resolve complex problems.
- Document all customer interactions accurately in the ticketing system.
- Support the Call Center team's efficiency and uphold company values and objectives.
Additional information
This summary outlines the core responsibilities for this role. Other duties may be assigned as needed.

