Facilities and Construction Specialist

Key Responsibilities:Manage the acceptance and creation of work orders through an online system, delegating tasks to internal and external technicians, subcontractors, and vendors.Maintain detailed and accurate updates regarding work order notes and statuses.Provide troubleshooting assistance to operational teams facing facility-related challenges.Ensure adherence to preventive maintenance programs as outlined.Prioritize urgent facility issues that may disrupt operations or jeopardize the safety of employees and customers.Effectively communicate and coordinate with landlords, vendors, suppliers, local government entities, and internal teams.Identify and procure necessary equipment and materials through online suppliers.Review and validate lease agreements to clarify responsibilities.Respond to phone inquiries professionally, directing calls as needed.Review, validate, negotiate, and process documentation from vendors, including proposals, invoices, insurance, service agreements, rate sheets, and construction documents.Assist in vendor communication and budget tracking.Support and uphold departmental goals and objectives.Receive, process, and ship materials and supplies efficiently.Oversee the quality of work and manage budget expenditures.Set up utilities with local service providers.Coordinate, track, and maintain comprehensive project documentation, including project plans, timelines, resource allocations, communications, inventory logs, and progress reports.Facilitate and coordinate meetings, preparing agendas, presentations, and necessary materials.Ensure project teams meet deadlines and deliverables.Report on project progress and address any challenges encountered.Be available for flexible work hours, including on-call support for work-related emergencies at all times.Travel as necessary to support departmental growth and oversee store openings and closures (approximately 20% travel).Participate in ad-hoc projects, roll-outs, and additional tasks assigned by the department.Support Home Office initiatives and special events as needed.Qualifications:General knowledge and experience in Facilities and Construction management.Ability to read and interpret construction documents effectively.

Store Development Operations LeadFacilities & Construction DepartmentThe Store Development Operations Lead acts as the pivotal link within our Facilities & Construction team, ensuring that projects progress smoothly, communication remains transparent, and each store exemplifies the quality, care, and craftsmanship emblematic of the Brighton brand.About the RoleIn this role, you will play a crucial part in maintaining the aesthetic and operational excellence of our stores, ensuring alignment with the Brighton brand's core values. Your proficiency in organization, leadership, and detail orientation will help establish an environment where our teams feel proud and our customers experience the magic from the moment they enter.This highly interactive position requires you to oversee the status of maintenance issues at each store, ensuring diligent follow-through and clear visibility from inception to completion. You will guide remodeling and construction projects while upholding high standards that protect and enhance our brand image and style. We seek a detail-oriented, organized, and accountable individual who takes pride in keeping our stores polished, well-maintained, and aligned with the Brighton experience.Key ResponsibilitiesLead store development, remodeling, construction, and facilities projects from initial planning through to completion.Track and manage maintenance issues across all store locations.Maintain clear visibility into project status, timelines, and follow-through.Coordinate with vendors, contractors, and internal partners to ensure effective execution.Act as a key communicator and information source for store operations and leadership.Ensure that stores adhere to brand standards, aesthetics, and operational guidelines.

Brighton Collectibles seeks a Consumer Care Specialist in City of Industry to help shape memorable customer experiences. This position supports customers across retail stores, the e-commerce platform, and a network of specialty retail partners. The role centers on building strong connections, representing the Brighton brand, and ensuring each interaction leaves a positive impression. Key Responsibilities Digital Engagement: Communicate with customers primarily through email, using a modern and tech-savvy approach. Problem-Solving: Respond to customer inquiries and concerns with creativity and efficiency. Product Mastery: Develop deep knowledge of Brighton's products to help customers discover styles that suit them. Feedback Loop: Collect and share customer insights to support ongoing improvements to products and services. Requirements Empathetic Communicator: Skilled at written communication, showing empathy and understanding in every message. Professional Communication: Able to express ideas clearly and kindly, reflecting Brighton's culture. Customer-Centric: Committed to turning each interaction into a positive experience, bringing compassion, friendliness, and efficiency to every conversation. Digital Experience: Comfortable using digital tools such as Zendesk and Shopify, with experience in online customer service. Experience: At least 2 years in a customer-facing role; experience in e-commerce or online support is a plus. This role offers the chance to engage with a diverse customer base and play a key part in Brighton Collectibles’ continued commitment to outstanding service.