Learning & Development Manager

Join AccorHotels as a Learning & Development Manager, where you will lead the charge in enhancing our team’s skills and capabilities. You will develop and implement innovative training programs that align with our business objectives, fostering a culture of continuous learning and professional growth.Your responsibilities will include assessing training need…

As the Guest Services Manager, you will lead the daily operations of our Guest Services and lobby area, ensuring exceptional front office service and maximum guest satisfaction. Your role will encompass overseeing guest safety and security while embodying the values of our brand. As the representative of Senior Management in the lobby and public areas, you will swiftly and tactfully resolve guest concerns, delivering service excellence at all times.

Join our dynamic team as the Director of Facility Management at Accor Hotels, where your expertise will drive operational excellence and enhance guest experiences. You will oversee all aspects of facility management including maintenance, safety, and compliance, ensuring our properties meet the highest standards. This role requires a strategic mindset, excellent leadership skills, and a commitment to sustainability.

Join Accor Hotels as a Housekeeping Manager, where you will oversee the housekeeping department to ensure the highest standards of cleanliness and guest satisfaction. Lead a dedicated team, implement efficient cleaning processes, and maintain a welcoming environment for all guests.

Join our dynamic team at AccorHotels as an Assistant Outlet Manager! In this pivotal role, you will support the Outlet Manager in overseeing daily operations, ensuring excellence in service quality, and maintaining high standards for guest satisfaction. Your leadership will inspire a team dedicated to delivering memorable dining experiences.

As a Senior Sales Manager at Accor Hotels, you will spearhead the management of high-value and strategic accounts, fostering robust client relationships while driving the department's sales performance through effective engagement and visionary leadership. Your role will involve active sales calls, providing mentorship to Sales Managers and Executives, overseeing account quality, managing intricate negotiations within established parameters, and identifying critical opportunities or risks for the Director of Sales (DOS). This pivotal position is essential for maintaining exemplary standards of account management and operational excellence within the Sales team.Key ResponsibilitiesAchieve daily sales call targets with a focus on quality and effectiveness.Oversee key strategic, high-value, or complex accounts.Mentor and nurture the development of Sales Managers and Sales Executives.Support the onboarding and training of new Sales team members.Ensure compliance with hotel and sales operational standards across the team.Craft proposals, quotations, and standardized contracts.Conduct client follow-ups and site inspections.Maintain precise and up-to-date account information in the CRM system.Generate weekly business leads for the hotel.Create a weekly list of accounts to target for the upcoming week.Review account profiles weekly, including production and average rates.Monitor competitors’ pricing, account penetration, and market dynamics.Manage assigned accounts holistically, including contracting, profile updates, and renewals.Promote hotel facilities and services through upselling and cross-selling.Conduct negotiations within authorized parameters.Participate in client and community business events to enhance brand visibility.Update the DOS on market trends, business leads, and client insights.Foster positive client relationships and respond to inquiries promptly.Handle client concerns with professionalism and tact, escalating when necessary.Coordinate group arrangements, ensuring communication and requirements are met.Ensure accurate group booking input and system updates.Collaborate with internal departments to guarantee service delivery.Maintain comprehensive knowledge of hotel services, facilities, and safety protocols.Engage in sales activities and promotional campaigns to drive business growth.

Join our dynamic team at Accor Hotels as a Food & Beverage Supervisor. In this pivotal role, you will oversee the daily operations of our food and beverage services, ensuring exceptional guest experiences and high health and safety standards. You will collaborate closely with chefs and staff to deliver outstanding culinary offerings and manage inventory efficiently.Your leadership will inspire your team to provide top-notch customer service while maintaining the quality of our food and beverage offerings. If you are passionate about hospitality and have a keen eye for detail, we would love to hear from you!