Level 1.5 / Level 2 Support Engineer - MSP | ConnectWise | Automation | Microsoft 365 | Networking

Join our dynamic team as a proactive Level 1.5 / Level 2 Support Engineer in a fast-paced managed services environment. In this pivotal role, you will serve as an escalation point from Level 1, expertly resolving complex technical issues related to Microsoft 365, cloud services, server management, networking, and security. We seek candidates who thrive in an…

Role overview Dijital Team Pty Ltd seeks a Level 2 Engineer with a background in Managed Service Providers (MSP) to handle technical escalations remotely. Based in Colombo, this role involves managing issues from initial report through resolution, with an emphasis on finding and addressing root causes. What you will do Take full ownership of escalated support requests and incidents Investigate and resolve technical problems, focusing on underlying causes Work across Windows Server, Microsoft 365, networking, firewalls, and backup systems Collaborate with team members to share knowledge and improve processes What we are looking for Experience supporting MSP clients Strong skills in Windows Server administration Hands-on knowledge of Microsoft 365 Background in networking and firewall management Familiarity with backup solutions Ability to see issues through to resolution, not just escalate further

Join our dynamic team at dijital-team-pty-ltd as a Level 3 Support Engineer. This pivotal role requires an experienced engineer to provide high-level technical support, troubleshoot intricate issues, and maintain optimal performance of IT systems. You will work collaboratively with cross-functional teams to devise innovative solutions. Ideal candidates exhibit confidence, a proactive mindset for suggesting improvements, and the ability to pinpoint inefficiencies. Strong communication skills, empathy, and technical expertise are essential. Candidates should be enthusiastic about learning and knowledge sharing, mentoring L1 and L2 team members, and identifying upskilling opportunities within the team. The role may also include leading training sessions for team members. Additional desirable skills include experience in automation and proficiency in PowerShell, Roost, and Ginger, with a commitment to quickly acquire these skills.

About GapstarsGapstars collaborates with Europe’s most innovative tech companies, from groundbreaking startups to rapidly scaling enterprises, to build efficient remote engineering teams. With our headquarters in the Netherlands and talent hubs in Sri Lanka and Portugal, we boast a team of over 275 engineers dedicated to tackling real-world problems through cutting-edge technologies. Our diverse teams operate across various domains, including networking, marketplaces, SaaS, and AI, creating scalable solutions that yield impactful results. If you're seeking a workplace that values technical excellence, a vibrant culture, and opportunities for growth, we invite you to join Gapstars.Role OverviewWe are in search of a proactive Microsoft AI Lead to architect our enterprise agents and promote AI accessibility across the organization. In this role, you will serve as a crucial link between advanced engineering and business facilitation. A key aspect of your responsibilities will involve mentoring and advocating for non-technical business teams, guiding them in the safe development of their personalized Copilots and automations.At Gapstars, we embrace T-shaped engineers: while you will oversee the Microsoft AI ecosystem (including Copilot, Azure, and Power Platform), your work will be collaborative, engaging closely with our AWS/n8n Lead, and occasionally diving into AWS tasks while they support you in Azure.Key ResponsibilitiesBusiness Enablement (Citizen AI): Empower and guide business units to create their own Copilots and workflows through workshops, documentation, and acting as the internal advocate for AI adoption.Agent Architecture & Governance: Establish enterprise guardrails (Entra ID, Purview, Citizen Toolkit) to ensure safe building practices for business users, and implement complex multi-agent systems when business requirements exceed low-code capabilities.Pro-Code AI & RAG: Develop custom models, backend logic, and RAG pipelines utilizing Azure AI Foundry and Azure AI Search to support both engineering and business-led Copilots.Cross-Cloud Collaboration: Work closely with the AWS Lead, sharing expertise on Microsoft integrations (Graph API, Entra ID) and engaging with n8n or Amazon Bedrock to align with the broader team objectives.

Dijital Team Pty Ltd is looking for a Level 1 Helpdesk Support Technician to join the support team in Colombo. This entry-level role suits someone early in their technical career who enjoys solving problems and helping users with day-to-day issues. Role overview This position focuses on assisting users, troubleshooting technical problems, and building skills in telephony and cloud communications. The work is hands-on and centers around providing responsive support to clients. About the client The client is a technology company based in Australia, specializing in telephony, unified communications, and contact center solutions. Their platforms integrate with major vendors, including Microsoft Teams, Avaya, and Cisco, to deliver reliable communication services. What you will do Respond to user support requests and resolve technical issues Troubleshoot problems related to telephony and cloud communication systems Work with platforms that connect with Microsoft Teams, Avaya, and Cisco

Join our dynamic team as a Service Desk Level 3 Engineer at Dijital Team Pty Ltd, where you will play a pivotal role in delivering top-tier technical support and solutions to our clients. We are looking for a proactive and skilled engineer who thrives in a fast-paced environment and is passionate about providing exceptional customer service.Your responsibilities will include diagnosing complex technical issues, providing advanced support for IT systems, collaborating with other IT teams, and ensuring the highest level of service delivery. You will also have the opportunity to mentor junior engineers and contribute to the continuous improvement of our processes.

Join our innovative team at Dijital Team Pty Ltd as a Level 3 Cloud Engineer. In this pivotal role, you will be responsible for designing, implementing, and managing cloud-based solutions that meet the diverse needs of our clients. Your expertise in cloud infrastructure, security, and automation will be crucial in driving our projects to success.We are looking for a proactive and detail-oriented individual who is passionate about cloud technologies and eager to tackle challenges in a fast-paced environment. Collaborate with cross-functional teams to enhance our cloud offerings and ensure optimal performance and reliability.

GAC is seeking an IT Service Desk Administrator to join the Information Technology team in Colombo, Western Province, Sri Lanka. This full-time position reports directly to the IT Operations Manager and focuses on delivering technical support across the organization. Core Technologies Microsoft 365 ServiceNow JIRA Intune Endpoint Manager Azure ITSM platforms Main Responsibilities Provide IT and communications support for internal teams, resolving incidents and service requests within established service level agreements. Manage and track service desk tickets using ITIL processes. Support Microsoft 365 and other business-critical IT systems. Coordinate with both internal teams and external vendors when required. Monitor systems proactively and perform regular checks to maintain stability. Uphold security compliance for on-premises and cloud-based environments. Requirements Proven experience in IT support roles. Hands-on experience with ITSM tools such as ServiceNow or JIRA. Strong communication and problem-solving abilities. Familiarity with Microsoft 365, Intune, Endpoint Manager, and Azure.

ifs1 is seeking a Cloud Engineer or Senior Cloud Engineer specializing in AWS networking. This full-time position is located in Colombo. Role overview This role centers on designing, implementing, and managing cloud infrastructure solutions within AWS. Working closely with engineering teams, the Cloud Engineer will help ensure high availability and strong performance across cloud systems. What you will do Design, build, and maintain AWS-based cloud infrastructure Collaborate with other engineers to support system reliability and performance Requirements Hands-on experience with AWS networking and cloud services Ability to develop scalable infrastructure and work effectively with engineering teams to solve technical challenges

Role overview The Lead Cloud Solution Engineer - Network at ifs1 plays a central part in shaping cloud networking solutions from the Colombo office. This position centers on designing and implementing cloud-based networks tailored to client specifications. Key responsibilities Guide and support a team of engineers working on cloud networking initiatives. Design, build, and deliver network solutions in the cloud that are both scalable and secure. Align each solution with client requirements and the company’s technical standards. Take part in the ongoing development of cloud technologies at ifs1.

Join our dynamic team at ifs1 as a SaaS Automation Engineer. In this pivotal role, you will design, implement, and optimize automated solutions for our Software as a Service (SaaS) offerings. Your expertise will play a crucial role in enhancing our product reliability and performance, ensuring a seamless experience for our clients.

About GapstarsGapstars is dedicated to partnering with Europe's most innovative tech companies, from disruptive startups to rapidly growing scaleups, assisting them in building highly effective remote engineering teams.With our headquarters in the Netherlands and talent hubs in Sri Lanka and Portugal, we proudly employ over 275 engineers who excel in addressing real-world challenges using cutting-edge technologies. Our teams operate across various domains, including networking, marketplaces, SaaS, and AI, delivering scalable solutions that yield significant outcomes.If you're seeking a workplace that fosters technical excellence, promotes a vibrant culture, and offers opportunities for professional growth, look no further than Gapstars.

We are seeking a talented Automation Engineer to join our innovative team at Dijital Team Pty Ltd. As an Automation Engineer, you will play a pivotal role in designing, developing, and implementing automation solutions that enhance our operational efficiency. You will work closely with cross-functional teams to automate processes, improve system reliability, and ensure the successful delivery of our projects.

Join IFS Ultimo, a renowned provider of Enterprise Asset Management (EAM) solutions, as a Senior Quality Assurance Engineer (Automation). Based in the vibrant city of Colombo, we pride ourselves on delivering flexible and comprehensive SaaS solutions that empower asset owners globally to enhance productivity and ensure safety.Our software development team harnesses the power of C#, JavaScript, and various cloud-native technologies, including Azure and Kubernetes, to create a robust and scalable platform. We are committed to maintaining high standards of quality, with extensive automated testing coverage and a focus on continuous improvement.As a key member of our Scrum team, you will play a vital role in testing software changes, ensuring they meet acceptance criteria, and enhancing Ultimo software through configuration modifications. Your contributions will directly impact the user experience and overall functionality of our products.Your Responsibilities Will Include:Identifying opportunities for functional enhancements.Drafting specifications and acceptance criteria for testing.Configuring user interfaces, reports, and other features.Conducting automated and manual tests.Documenting test cases and data.Approving changes before release.Utilizing Ultimo as a development tool.

IFS is hiring a Senior Quality Assurance Engineer (Automation) for the IFS Ultimo team in Colombo. This role centers on improving the quality and reliability of software products through automation. Key responsibilities Design, build, and maintain automated test frameworks for IFS Ultimo software Enhance product quality and performance by developing and refining automation processes Support release cycles to help ensure products meet high standards before delivery to clients Role overview This position requires a focus on automation within quality assurance. The Senior QA Engineer will contribute to the team's efforts to deliver reliable, high-quality software releases.

Join our dynamic team at dijital-team-pty-ltd as an Application Support Engineer. In this critical role, you will be responsible for providing top-notch support for our applications, ensuring seamless functionality and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application performance. Your expertise will be essential in delivering outstanding service to our clients.

The RoleWe are seeking a talented and experienced Technical Customer Support Engineer with a solid software background who is passionate about addressing intricate challenges for our enterprise clients. As the first line of technical support for Idhammar’s suite of products, you will be responsible for triaging, troubleshooting, and resolving issues across various layers including applications, databases, integrations, networking, and cloud infrastructure.Key ResponsibilitiesManage customer cases from the moment they are received until resolution, utilizing Jira Service Management (or a similar tool) to consistently meet and surpass Service Level Agreements (SLAs).Diagnose and troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, identify root causes, and provide solutions or high-quality escalations.Conduct in-depth database investigations with SQL Server/PostgreSQL, analyzing slow queries, locks, deadlocks, and index usage while crafting optimized SQL queries to resolve performance issues.Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud), reviewing logs and metrics, scaling resources, and managing compute, storage, and networking aspects.Oversee identity and access management (IAM/Entra ID roles & policies), certificates, and secrets.Coordinate patching and maintenance windows effectively.Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, and HTTP/HTTPS, as well as firewall and security group configurations.Resolve connectivity and data integration problems involving ERP, SCADA, IoT, OPC UA, REST/gRPC, and file-based ETL in collaboration with vendors and customer IT teams.Perform proactive health checks, patching, and minor hotfix deployments, while contributing to playbooks and runbooks.Communicate effectively with both technical and non-technical stakeholders, providing updates on incidents and delivering post-incident reports.Create and enhance knowledge base articles, customer guides, and internal troubleshooting documentation.Collaborate with Product and Engineering teams on bug triage, feature feedback, and reliability enhancements.Typical Challenges You Will EncounterAddressing query timeouts and blocking chains; designing and adjusting indexes and query plans.Resolving data ingestion failures (CSV/ETL/API), schema changes, and referential integrity issues.Tackling API authentication/authorization issues (OAuth2/OIDC), including certificate or token expirations.Handling application performance regressions after upgrades; conducting log analysis and implementing rollbacks or mitigations as necessary.Performing network troubleshooting for packet loss, TLS handshake errors, DNS resolution failures, and VPN/firewall misconfigurations.Managing cloud environment alarms (CPU/IO, storage thresholds, scaling, networking) and addressing unexpected cost spikes.

Join our dynamic team at Petvisor as a Product Support Engineer during the US Shift. In this role, you will be the first line of support for our customers, ensuring that they have the best experience with our products. You will troubleshoot issues, provide technical assistance, and collaborate with other teams to resolve challenges swiftly and efficiently.

About the RoleAre you enthusiastic about integration technologies and eager to be a reliable resource for customers? As an Integration Support Engineer specializing in Boomi at Yenlo, you will assist our global clientele with their integration and API needs on the Boomi iPaaS platform. Your blend of technical acumen and customer-oriented approach will ensure seamless operations and effective solutions across various modules.This role is based in our Colombo office, and it is essential to be present 2-3 days a week.About YenloYenlo is a premier provider of integration solutions, focusing on API management, integration technologies, and Identity & Access Management. With a team of over 100 dedicated IT specialists, along with our support staff, we deliver technical expertise and a commitment to innovative, challenging projects.We emphasize hybrid and cloud-based iPaaS technologies, collaborating closely with industry leaders such as WSO2, Boomi, Microsoft Azure, and AWS. Since 2008, we have proudly held the status of a Platinum Partner with WSO2 and have been honored as “Best Partner 2021 and 2022” for our low-code solutions. Our strong partnerships span across Europe and the US.Yenlo’s international presence includes colleagues and offices in the Netherlands (Schiphol-Rijk HQ and Haaren), Germany, Spain, Sri Lanka, the US, and Canada. Our primary language is English, reflecting our diverse workforce and global customer base. We cater to mid-sized companies and large enterprises across various sectors, including finance, government, healthcare, education, retail, and transportation. Notable clients include Boeing, Bugaboo, and Hard Rock Café, among others. With an annual revenue of €32 million, Yenlo remains a pivotal player in advancing digital transformation worldwide.ResponsibilitiesServe as the first and second-line technical support for Boomi-related inquiries and incidents.Analyze, troubleshoot, and resolve issues related to Boomi integrations and processes.Investigate functional and technical errors, coordinating escalations as necessary.Assist customers in restoring services and reducing operational disruptions.Collaborate closely with integration consultants, developers, and managed services teams.Document technical processes and develop user guides.

We are seeking a skilled Cloud Engineer – Azure to join our dynamic team. This role will primarily focus on the deployment, operation, and troubleshooting of Azure cloud services, with a particular emphasis on Unix/Linux systems and networking. You will play a critical part in establishing and supporting secure, resilient connectivity and platform services, including VNets, routing, private access, load balancing, and hybrid connectivity (VPN/ExpressRoute). You will collaborate closely with SRE, Security, Engineering, Product Support, and customer teams across various time zones including US, UK, and APAC. To thrive in this role, candidates should possess hands-on Azure expertise, solid Linux administration skills, proficiency in Infrastructure as Code (IaC) automation, and the ability to manage incidents in a 24/7 operational environment.Key Responsibilities:Provision, configure, and manage Azure resources, including VMs/VMSS (Linux), VNets/Subnets, NSGs/ASGs, UDRs/route tables, Private Link/Private Endpoints, Application Gateway, Azure Load Balancer, Azure Firewall, Bastion, Azure DNS, Storage.Implement hybrid connectivity patterns such as site-to-site VPN (IPsec/IKEv2), ExpressRoute, vWAN, and hub-and-spoke designs.Utilize RBAC, Managed Identities, and Key Vault for managing secrets and certificates.Develop and maintain infrastructure as code using Terraform (azurerm) and/or Bicep, employing Azure CLI and Git-based workflows.Write and enhance Bash/Python scripts to automate builds, validations, patching, and operational checks; contribute to reusable modules/patterns in CI/CD.Monitor system health with Azure Monitor, Log Analytics/KQL, Application Insights, and Network Watcher (Connection Monitor, NSG flow logs, packet capture).Conduct in-depth troubleshooting across Linux OS, networking (routing/NAT/DNS/TLS), private connectivity, load balancing, and platform services; provide clear diagnostics and timelines.Coordinate maintenance windows, patching, and compliance activities; maintain auditable SOPs/runbooks/diagrams and adhere to change/incident/problem management processes.Engage directly with customer IT/network teams to plan connectivity (VPN/ExpressRoute), execute cutovers, and resolve issues; communicate trade-offs effectively.Collaborate with SRE/Engineering to enhance observability, resiliency, and cost efficiency; assist Support with Azure/network-centric cases.Participate in the global on-call rotation for P1/P2 incidents; ensure proper ticket hygiene and seamless shift transitions.Contribute to post-incident reviews, knowledge base updates, and continuous improvement initiatives.