Customer Service Representative at Matic | Columbus, Ohio

Join Our Team as a Customer Service Representative!At Matic, we believe in the power of exceptional customer service. As our Customer Service Representative, you will play a crucial role in being the voice of our company. Your primary responsibility will be ensuring customer satisfaction through outstanding service, answering inquiries, resolving issues, and fostering long-term relationships with our clients.Key Responsibilities:Frontline Support: Deliver exceptional service and support to our customers via phone, email, and text.Retention Strategies: Identify customers at risk of leaving and utilize your problem-solving skills to retain them.Value Communication: Clearly convey the Matic value proposition to reinforce customer loyalty.Upselling Opportunities: Suggest additional insurance products to enhance customer coverage and satisfaction.Achieve Team Goals: Meet or exceed team objectives related to productivity, quality, and customer satisfaction metrics.What We Expect from You:Save Attempt Every Time: Make every effort to retain customers who express cancellation requests.One Call Resolution: Strive to resolve issues within a single interaction.Customer Engagement: Keep customers informed during hold times and provide updates regularly.Customer Advocacy: Take ownership of customer issues and advocate for their needs.Professionalism: Maintain a calm, professional demeanor while empathetically addressing customer concerns.Continuous Improvement: Seek opportunities for personal and team growth on a daily basis.

Why This Role MattersJoin Matic as a Senior Customer Service Representative and become the primary voice for our customers! Your mission will be to deliver exceptional service that keeps our clients satisfied and loyal. Engaging directly with customers via phone, you will answer inquiries, resolve issues, and ensure their continued partnership with Matic.Key Responsibilities:Frontline Support: Deliver expert assistance and guidance to our customers primarily through phone communication, as well as via email and text.Retention Efforts: Identify customers at risk of cancellation and leverage your problem-solving skills to retain their business.Value Communication: Clearly convey the Matic value proposition to remind customers why they chose our services.Upselling: Proactively suggest additional insurance products that enhance customer coverage and value.Achievement of Goals: Meet and exceed team objectives related to productivity, quality, customer satisfaction, and policy retention.Our Expectations for an Inbound CSR:Save Attempt Every Time: Make a save attempt on every cancellation request.One Call Resolution: Strive to resolve customer issues before concluding the call.Customer Holds: Communicate with customers when they are placed on hold and provide timely updates.Customer Advocacy: Champion our customers in every interaction. Be proactive in addressing concerns and take ownership when necessary.Professionalism: Maintain a calm, professional, and empathetic demeanor. Represent Matic as you would expect to be represented.Pursuit of Excellence: Continually seek ways to improve service quality.

Role Significance We are seeking an enthusiastic Inside Sales Representative to drive insurance policy sales through our primary partners. In this pivotal role, you will engage with potential customers to create qualified leads for our insurance agents. Reporting to the Sales Manager, this position provides a clear pathway for career advancement, aiming for a promotion within 6-8 months. This position is based in Columbus, Ohio. Key Responsibilities Initiate outbound calls to potential clients, adeptly addressing objections and facilitating the transfer of qualified leads to our insurance agents. Establish rapport quickly with clients via phone, email, and text communications. Manage the sales process efficiently, maintaining organized notes and follow-up tasks. Effectively articulate Matic's value proposition to potential customers. Meet and exceed sales targets related to calls, transfers, conversions, and overall quality. Collaborate with the Sales Manager and Trainer to achieve licensing to become an insurance agent. Candidate Requirements Proven ability to overcome objections and handle challenges with poise. Strong work ethic and motivation. A passionate communicator who can clearly convey our message's value. Exceptional writing skills for crafting engaging emails. A self-starter with a proactive mindset. Capable of managing multiple priorities in a fast-paced environment. No college degree is required. What We Offer Competitive Base Pay: Guaranteed hourly rate of $19.23. Performance Bonuses: Monthly bonuses with a target of $500, with potential earnings of up to $1,300.

Why This Role MattersAs a Licensed Insurance Agent (P&C or Personal Lines License), you will play a crucial role in driving revenue and growth for Matic. Your primary responsibility will be to educate and guide customers in selecting the best personal lines insurance products. Matic is dedicated to simplifying the homeowner's insurance process for our clients, especially those navigating the lending process. Thanks to our innovative approach, we deliver high-quality leads directly to our insurance advisors, allowing you to focus on what you excel at—selling insurance. Your ResponsibilitiesManage incoming calls from customers seeking improved insurance options.Provide expert advice on competitive home and auto insurance solutions available in the market.Engage actively in team meetings, training sessions, and brainstorming activities to enhance our operational processes.Stay informed on industry trends, carrier products, guidelines, and protocols.Deliver exceptional customer service, leading to outstanding customer satisfaction ratings.Follow up with clients through detailed email and phone communications.

Role OverviewAs a pivotal member of our leadership team at Matic, we are in search of a dynamic Customer Service Manager. This individual will oversee a team of customer service representatives and licensed agents, focusing on enhancing operational efficiencies, improving customer retention, and enriching the overall customer experience. You will play a crucial role in shaping policies, procedures, and training initiatives that drive our customer service excellence. Key ResponsibilitiesMentor and cultivate a high-performing team of customer service representatives or licensed agents (P&C or Personal Lines license).Provide ongoing coaching, support, and training to ensure the success of each team member.Meet and exceed departmental objectives on a weekly, monthly, and quarterly basis.Enforce adherence to established processes and procedures among team members.Analyze processes to identify opportunities for improvement and present recommendations to leadership.Manage workforce efficiency to achieve service level benchmarks.Continuously audit processes to identify areas for enhancement.Effectively implement change through a structured change management framework.Address customer escalations with professionalism and efficiency.Collaborate across departments by providing valuable feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations, and Talent Acquisition. QualificationsBachelor's degree is preferred.A minimum of 3 years of experience in a customer service leadership role within a call center environment.At least 3 years of experience in insurance sales, service, or underwriting, with progressively increasing responsibilities preferred.Preferred P&C or Personal Lines licensing.Strong analytical abilities to interpret data and drive impactful changes within the team.Excellent communication skills for effective internal and external interactions.Proven ability to prioritize tasks and thrive under pressure.Detail-oriented, persistent, and patient in approach.This position is based in Columbus, Ohio (100% On-Site), requiring daily attendance at our local office; remote work is not an option.

About the Role Join our dynamic team as an IT Support Technician, where you will play a crucial role in enhancing our organization’s technical support framework. Your expertise will be essential in ensuring our internal operations run smoothly and efficiently. You will quickly respond to and resolve various technical issues across different platforms and systems, which is vital for our overall success. As the frontline support for both on-site and remote team members, you will diagnose and resolve hardware, software, and network problems to minimize disruptions in productivity. Your involvement in the onboarding of new employees, particularly in provisioning their accounts and equipment, will be indispensable. Additionally, your commitment to developing and maintaining our knowledge base documentation will help provide accurate and accessible resources for the entire team. This position is 100% in-office at our Columbus, Ohio location, with working hours from 8:00 AM to 5:00 PM Eastern Time (ET). Please note that we will not consider remote candidates or those located outside of Columbus, Ohio.

About Us:MIH Systems Group is a dynamic and innovative player in the HVAC Services sector, committed to enhancing building functionality. We specialize in optimizing complex HVAC systems, providing our clients with significant value from the design phase of new constructions to the management of existing facilities. Our skilled HVAC service team offers comprehensive start-up services for intricate HVAC equipment from various manufacturers, alongside ongoing preventive maintenance, repair, and retrofitting services. Our team is composed of industry-leading professionals dedicated to delivering cost-effective solutions tailored to our clients' needs.Role Overview: HVAC Service Technician (Columbus, Ohio)We are seeking both experienced and entry-level HVAC Service Technicians who will specialize in the start-up and servicing of equipment across diverse applications related to air conditioning, heating, ventilation, humidity control, and energy management. The ideal candidate will possess the ability to troubleshoot and repair HVAC systems, exhibit reliability and independence, and demonstrate strong communication and organizational skills. This position primarily serves the Hudson, Ohio area.

Join SmartFinancial: Revolutionizing the Insurance Industry with Innovative TechnologyAt SmartFinancial, we provide a GUARANTEED BASE SALARY and UNCAPPED COMMISSION! Our sales representatives have the potential to earn between $80,000 to $150,000 in commissions and performance bonuses, with our top performers exceeding $200,000!As a proud recipient of the Best Place to Work award for four consecutive years and recognized as one of the fastest-growing technology companies nationwide, we are dedicated to empowering insurance agencies through our advanced technology solutions.As a premier insurance marketplace, we connect millions of consumers with our extensive network of reputable insurance partners.We are currently seeking exceptional sales talent—individuals who are passionate about winning and excel in their roles.Key ResponsibilitiesHigh-Volume Outreach: Make 150-250 outbound calls daily to insurance agents and agencies.Sales and Education: Provide potential clients with insights about our products and services, driving sales effectively.Target Achievement: Consistently meet or exceed established sales targets.Client Relationship Building: Cultivate and maintain strong relationships with new clients.Sales Cycle Management: Oversee the complete sales process from initial contact to closing the deal.CRM Management: Keep precise records of all sales activities and client interactions in our CRM system.

Domino's Pizza in Columbus is looking for a Customer Service Representative to join the team. This role is the first point of contact for guests, taking care of questions, orders, and making sure everyone leaves happy. Key responsibilities Welcome customers both in person and over the phone Answer questions about the menu and current promotions Take accurate orders and handle payments Address customer concerns with a professional approach Work with team members to keep service efficient What we look for Friendly, outgoing personality Comfortable interacting with customers face-to-face and by phone Enjoys being part of a team Willing to stay active during busy periods

Join us in revolutionizing healthcare!At Optimyl Benefits, we are dedicated to providing affordable, high-quality, and user-friendly healthcare solutions for small businesses. We collaborate closely with the broker community to empower employers with competitive benefits while eliminating unnecessary complexities.OverviewThe Regional Sales Representative will play a crucial role in driving targeted, profitable sales through our regional broker network, reporting directly to the Regional Vice President of Sales. This position focuses on recruiting, training, and supporting independent health brokers in promoting Optimyl's products.This position is a full-time, in-office role based in Columbus, OH.ResponsibilitiesConduct over 40 outbound calls daily to the broker market.Establish and nurture relationships with target brokers while providing comprehensive training on the company's products, positioning, and processes.Recruit new brokers via referrals, industry listings, and proactive outreach.Assess broker performance and continuously expand the broker network.Provide exceptional support to broker partners through quoting and underwriting processes.Assist broker partners in crafting effective sales strategies to attract potential employer clients.Communicate timely updates on product offerings, network changes, rates, and plan designs.Work collaboratively with Account Managers to ensure seamless service for sold accounts.Maintain accurate CRM data and achieve daily activity targets.Travel within the region as necessary to strengthen key broker relationships.Ideal CandidateSales experience or a strong desire to embark on a sales career (health insurance knowledge is a plus but not essential).Comfortable with high-volume outbound calling and relationship development.Self-driven and capable of working independently without close supervision.Excellent verbal and written communication skills with a professional phone demeanor.Motivated by performance-based rewards and clear objectives.

Are you a college student on the verge of graduation or a recent graduate eager to embark on a fulfilling career in sales? If you have a background in business, marketing, or communications, or if you simply enjoy engaging with people, Hibu is your ideal launchpad for a successful career in sales.We are on the lookout for dynamic, enthusiastic young professionals ready to learn and excel in a fast-paced, rewarding environment. Our acclaimed training program and nurturing team culture will equip you with the tools you need to thrive.Why Choose Hibu as Your Career Destination:In-depth Training and Mentorship: Begin your journey with 3 weeks of classroom training followed by 9 weeks of practical field coaching. You’ll acquire all the skills necessary for success in digital sales.

Join Us in Building the FutureAt Path Robotics, we are pioneering the next generation of embodied intelligence. Our innovative, AI-powered robotic systems are designed to adapt, learn, and excel in real-world environments, effectively bridging the skilled labor gap and reshaping various industries. We strive to surpass conventional methodologies by integrating perception, reasoning, and control to create AI solutions that are risk-aware, dependable, and continually enhanced through practical application.We tackle complex challenges daily, and our team of intelligent, humble, and motivated individuals work collaboratively to turn the impossible into reality.We are on the lookout for a talented and technically adept Field Service Technician to become an integral part of our vibrant team dedicated to transforming manufacturing processes. In this pivotal role, you will operate, maintain, and troubleshoot advanced robotic welding systems and automation equipment. A robust understanding of engineering principles, coupled with hands-on experience in mechanical and electrical systems, is essential for successfully integrating cutting-edge technology into various manufacturing settings.

Join our team as a Customer Service Representative at Domino's Pizza! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this role, you will be the face of our brand, assisting customers with their orders, addressing inquiries, and ensuring a delightful experience from start to finish.

Domino's Pizza, Inc. is looking for a Customer Service Representative in Columbus. This position focuses on interacting directly with customers, whether in person or over the phone. The representative answers questions, takes orders, and works to ensure each guest has a positive experience. As the main point of contact, this role helps shape every visit and call. Key responsibilities Respond to customer inquiries both in person and by phone Take accurate orders and confirm all details with customers Help create a smooth, friendly experience for every guest Maintain Domino's service standards during each interaction Requirements Interest in food service and customer care Clear and effective communication skills Reliable and positive attitude For those who enjoy making someone's day a little better, Domino's welcomes the chance to connect.

About Integrated Specialty CoveragesIntegrated Specialty Coverages, LLC (ISC) is a pioneering technology and data-driven commercial Managing General Agent (MGA) and insurance wholesaler that is reshaping the insurance landscape.Supported by a leading private equity firm, Onex Partners, and directed by a visionary management team, ISC is merging the realms of insurance and technology to form a formidable Insurtech leader. As a top online distributor of insurance products across diverse industries and for 'Main Street USA', we are seeking talented individuals to join us in our quest for exponential growth. Our goal is to become the preferred source for brokers and agents seeking insurance solutions. To achieve this, we are assembling a digitally savvy team that understands the critical intersection of user experience, data, and AI/ML, optimizing our engagement with customers and partners.Job SummaryThe Customer Service Representative plays a vital role in supporting underwriters, agents, customers, and internal teams across both commercial and personal lines of insurance. This position guarantees outstanding service, precise processing, and effective communication while upholding a comprehensive understanding of carrier guidelines and internal protocols.Ideal candidates for this role will be based in the Columbus, OH area and will work remotely, with occasional short-distance travel required.Position ResponsibilitiesAssist new business and renewal underwriters, agents, customers, and internal personnel across commercial and personal lines.Address agent inquiries via phone, email, and other communications, providing insights and information on commercial lines products.Deliver exceptional customer service while managing the daily servicing of new and renewal business.Offer clerical support, quoting assistance, and perform other administrative tasks as necessary.Accurately and efficiently manage incoming and outgoing correspondence.Maintain a thorough understanding of carrier coverage forms, automation systems, eligibility requirements, and program specifics.Comply with customer service standards detailed in procedural manuals, process documents, and leadership directives.Document all relevant activities within the Agency Management System.Perform additional duties as assigned.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences sector through innovative cloud solutions, enabling companies to expedite the delivery of therapies to patients. As one of the most rapidly expanding SaaS companies in history, we achieved over $3 billion in revenue in our last fiscal year, with substantial growth prospects on the horizon. Our core values – Do the Right Thing, Customer Success, Employee Success, and Speed – define Veeva. We are not just another public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere organization, we provide the flexibility to work from home or the office, empowering you to flourish in your ideal work environment. Join us in revolutionizing the life sciences industry, as we remain steadfast in our commitment to making a positive impact on our customers, employees, and communities.

Domino's Pizza in Columbus is hiring a Customer Service Representative. This position centers on direct interaction with customers, both in person and over the phone. A positive attitude and clear communication are essential for success in this role. What you will do Greet and assist customers in a welcoming, professional way Take and process orders with attention to accuracy and speed Share details about menu options and current promotions Address questions or concerns, working to resolve them quickly What helps you succeed Strong communication skills A friendly, approachable manner Ability to stay organized while managing multiple tasks This role plays an important part in creating a positive experience for every Domino's customer in Columbus.

Join the dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will deliver exceptional service to our customers, ensuring their orders are processed efficiently and accurately. You will be the first point of contact for our loyal customers, answering their inquiries and resolving any issues they may have. If you are passionate about providing top-notch customer service and enjoy a fast-paced environment, we want to hear from you!

The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data.At HumanSignal, we are creating the platform that empowers the generation, curation, and assessment of high-quality data. Our tools are utilized by top AI teams to ensure that models are firmly based on real-world signals rather than noise.Our open-source product, Label Studio, has established itself as the standard for data labeling and evaluation across various modalities — from text and images to time series and agents in environments. With over 250,000 users and hundreds of millions of labeled samples, it is the most widely adopted OSS solution for teams focused on building AI systems.Label Studio Enterprise enhances this foundation with the security, collaboration, and scalability features necessary to support mission-critical AI pipelines — facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream, and we are intensifying our focus now that AI is transforming the world. If you are eager to assist leading AI teams in developing smarter and more precise systems, we would love to connect.HumanSignal is at the forefront of revolutionizing how the world's most advanced AI systems are constructed. As the creators of Label Studio, the world's most adaptable data labeling platform, and through our newly established HumanSignal Services division (following our recent acquisition of Erud AI), we are spearheading the creation of purpose-built datasets that drive breakthrough AI applications.Our mission is straightforward: leverage human intelligence to fuel the future of AI. We collaborate with groundbreaking labs and the largest enterprises globally to eliminate data bottlenecks and enable rapid innovation. Through our Data Creation Laboratories, we go beyond just labeling data—we produce it from the ground up in controlled environments, crafting the innovative datasets that next-generation AI applications require.

Role Overview Breakaway is hiring an Executive Assistant in Columbus, Ohio. This position supports the executive team by managing calendars, organizing meetings, and keeping communication flowing across the organization. The Executive Assistant acts as a key point of contact for both internal staff and external partners, helping to keep daily operations on track and executives’ time well managed.