Senior Customer Contact Specialist

About UpstartAt Upstart, we’re committed to a mission that truly matters: to significantly lower the cost and complexity of borrowing for all Americans. Every day, we leverage creativity, experimentation, and cutting-edge AI technology to redefine access to credit, empowering millions to achieve financial clarity and confidence.As the premier AI lending marketplace, we collaborate with banks and credit unions to broaden access to affordable credit through technology that is both exceptionally intelligent and profoundly human. Our platform executes over one million predictions per borrower using more than 1,800 signals, facilitating smarter, fairer decisions for millions of customers. But the metrics only hint at our impact; every idea, voice, and contribution brings us closer to a reality where credit never hinders financial progress.We proudly embrace a digital-first approach, allowing most Upstarters the flexibility to perform at their best from wherever they feel most productive, while collaborating with teammates across 80+ cities in the US and Canada. Digital-first doesn’t equate to distant. We prioritize in-person connections through team onsite meetings, planning sessions, and creative collaborations. Whether you prefer to work primarily from home or engage in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that suits you best.If you’re passionate about solving meaningful challenges, eager to innovate with intention, and driven by work that truly makes a difference, we’d love to connect with you.The Team:As a Senior Customer Contact Specialist at Upstart, you’ll join a multi-skilled team that assists applicants through phone, email, and various digital channels during the pre-origination journey. You’ll tackle a diverse array of regulatory, general, and complex application-related inquiries, primarily focusing on resolving escalations from our frontline vendor support team. In this role, you’ll act as a subject matter expert on our products and procedures—answering associate queries in Slack, contributing to scripts and templates, and ensuring every interaction meets our quality, compliance, and SLA expectations.How you’ll make an impactRespond to inbound inquiries via email/phone and manage real-time chat support (to be implemented in future), providing accurate, helpful, and timely information.Take ownership of escalation calls from applicants requesting a supervisor, professionally resolving concerns while adhering to compliance and policy guidelines.Act as a subject matter expert by addressing questions...

Join our dynamic team at Alpha Insight Inc. as a Customer Service Specialist. In this essential role, you will be the frontline ambassador for our company, ensuring that every customer interaction reflects our commitment to excellence. Your responsibilities will include addressing customer inquiries, resolving issues, and providing product information to enhance customer satisfaction and loyalty.We are seeking a motivated and enthusiastic individual who thrives in a fast-paced environment and possesses a passion for customer service. If you enjoy helping others and want to make a meaningful impact, we would love to hear from you!

This position is based at our vibrant location at 1397 West Mound St, Columbus, OH 43223.About PLS:At PLS, which stands for People – Location – Service, we believe in providing our customers with better financial service options. As a premier retail provider of financial services, we prioritize our customers, ensuring they receive the utmost care and attention from our dedicated team. Established in 1997, PLS operates over 200 financial service centers across 12 states, offering convenient and transparent financial products that meet everyday needs. Our commitment to excellence is reflected in the growth and trust we have garnered over the years, led by our Co-Presidents, Bob and Dan Wolfberg.Position Overview:As a Customer Service Representative (CSR), you will be the friendly face of PLS, responsible for delivering exceptional customer service. Your role will involve educating customers about our diverse range of financial products and services, ensuring compliance with all policies and regulations, and maintaining our quality standards.

Alpha Insight Inc. is looking for a Customer Service Assistant based in Columbus. This position centers on helping clients by answering questions, managing support tickets, and resolving concerns to maintain a high level of customer satisfaction. Key Responsibilities Reply to customer inquiries with clear and helpful information Oversee support tickets from initial contact through resolution Collaborate with team members to find solutions that enhance the customer experience What Makes a Strong Candidate Clear and effective communication skills Consistent focus on understanding and meeting customer needs Ability to stay organized and manage multiple requests at once

Join our dynamic team at Collabera as an OEM Call Center Customer Support Specialist! In this role, you will be responsible for delivering exceptional customer service to our valued clients. You will handle inquiries, resolve issues, and provide guidance to ensure customer satisfaction. Your ability to communicate effectively and your commitment to excellence will make you a vital part of our team.

Join Wing, a pioneering company on a mission to revolutionize the future of work! We are seeking a dynamic Remote Customer Service Representative to provide exceptional support and foster customer relationships. In this role, you will manage customer inquiries through various channels, resolve issues with efficiency, and ensure satisfaction in each interaction. You’ll play a vital part in our goal to build world-class teams for businesses around the globe. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!

Join our team as a Customer Service Specialist at PLS, where you will be the vital link between our customers and our diverse financial services. Your role will involve providing exceptional service, educating clients about our products, and ensuring compliance with all regulations. As the face of PLS, you will contribute to a welcoming environment while maintaining high operational standards.

Role OverviewAs a pivotal member of our leadership team at Matic, we are in search of a dynamic Customer Service Manager. This individual will oversee a team of customer service representatives and licensed agents, focusing on enhancing operational efficiencies, improving customer retention, and enriching the overall customer experience. You will play a crucial role in shaping policies, procedures, and training initiatives that drive our customer service excellence. Key ResponsibilitiesMentor and cultivate a high-performing team of customer service representatives or licensed agents (P&C or Personal Lines license).Provide ongoing coaching, support, and training to ensure the success of each team member.Meet and exceed departmental objectives on a weekly, monthly, and quarterly basis.Enforce adherence to established processes and procedures among team members.Analyze processes to identify opportunities for improvement and present recommendations to leadership.Manage workforce efficiency to achieve service level benchmarks.Continuously audit processes to identify areas for enhancement.Effectively implement change through a structured change management framework.Address customer escalations with professionalism and efficiency.Collaborate across departments by providing valuable feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations, and Talent Acquisition. QualificationsBachelor's degree is preferred.A minimum of 3 years of experience in a customer service leadership role within a call center environment.At least 3 years of experience in insurance sales, service, or underwriting, with progressively increasing responsibilities preferred.Preferred P&C or Personal Lines licensing.Strong analytical abilities to interpret data and drive impactful changes within the team.Excellent communication skills for effective internal and external interactions.Proven ability to prioritize tasks and thrive under pressure.Detail-oriented, persistent, and patient in approach.This position is based in Columbus, Ohio (100% On-Site), requiring daily attendance at our local office; remote work is not an option.

Join Alpha Insight Inc. as a Customer Service Trainer and play a pivotal role in enhancing our customer service team's skills and performance. In this dynamic position, you will develop and deliver training programs, facilitate workshops, and provide ongoing coaching to ensure our team meets the highest standards of customer service excellence.You will work closely with team members to identify training needs, create engaging training materials, and implement best practices that foster a culture of continuous improvement. If you are passionate about customer service and training, this is an opportunity to make a significant impact!

Join our dynamic team at Collabera as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers to address inquiries, resolve issues, and ensure a positive experience. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Role overview Lifted Up Work Company seeks a Customer Service and Technical Support Specialist to join the Learning & Development team in Columbus. The position focuses on helping clients use and benefit from the company’s learning and development platform. What you will do Respond to user questions and resolve issues related to the learning and development platform. Troubleshoot technical problems and walk clients through solutions step by step. Communicate clearly to ensure users feel heard and supported. Contribute to a positive and seamless learning experience for every client. Requirements Strong written and verbal communication skills. Patience and empathy when working with users and addressing their concerns. Previous experience in customer service or technical support roles.

Join our dynamic team as a Bilingual Customer Service Representative, where your language skills will be valued and utilized! We are looking for enthusiastic individuals who possess a passion for helping others and providing top-tier customer service. In this role, you will communicate with customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Engaging with customers through various channels to provide assistance and support.Utilizing your bilingual skills to effectively communicate with a diverse customer base.Maintaining accurate records of customer interactions and transactions.Collaborating with team members to enhance service delivery.

Join our dynamic team as a Customer Service Representative (CSR) where you will play a vital role in providing exceptional service to our members. You will be the first point of contact for inquiries and support, ensuring that every interaction is positive and informative. Your ability to communicate effectively and empathetically will be crucial in assisting our members with their needs.

At Veeva Systems, we are driven by a mission to revolutionize the life sciences sector, facilitating faster access to therapies for patients. As one of the fastest-growing SaaS enterprises in history, we achieved over $2 billion in revenue last fiscal year and have immense growth opportunities ahead.Our core values—Doing the Right Thing, Customer Success, Employee Success, and Speed—are the foundation of our company culture. We made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we provide the flexibility to work from home or in the office, enabling you to thrive in your preferred setting.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

Location Columbus, GA or Atlanta, GA preferred. Open to remote candidates. Role Overview The Onboarding Specialist at Togetherwork helps new SMB customers get started smoothly and confidently. This role focuses on guiding customers through the early stages, ensuring they see value quickly and are set up for long-term success. As part of the Professional Services & Onboarding team, this position works closely with Product, Customer Success, Support, PMO, and Performance Insights teams to deliver a consistent onboarding experience. The work sets the stage for strong customer relationships and ongoing engagement. What You Will Do Customer Onboarding & Adoption Lead structured onboarding sessions that follow established frameworks, timelines, and defined scopes. Guide customers through setup, configuration, and orientation to ensure they are ready to use the platform fully. Provide training and resources tailored to each customer’s needs and experience level. Spot potential risks during onboarding, escalate concerns when needed, and help resolve issues to keep projects on track. Delivery Execution & Coordination Track onboarding progress against milestones, timelines, and key success criteria. Keep thorough documentation, customer notes, and delivery records throughout each engagement. Work with other teams to ensure a smooth handoff to Customer Success or Support when onboarding wraps up. Follow PMO governance, delivery standards, and Performance Insights reporting methods. Continuous Improvement & Enablement Help document and improve onboarding processes and best practices. Participate in feedback loops to refine onboarding quality and efficiency. Support the rollout of new tools, methods, and operational standards as they are introduced. AI-Enabled & Data-Driven Approaches Use approved AI tools and automation to improve onboarding efficiency, quality, and consistency. Rely on data, dashboards, and AI-driven insights to monitor onboarding health, identify risks early, and guide next steps. Continue building AI skills and apply AI-enabled practices in daily work.

Why This Role MattersJoin Matic as a Senior Customer Service Representative and become the primary voice for our customers! Your mission will be to deliver exceptional service that keeps our clients satisfied and loyal. Engaging directly with customers via phone, you will answer inquiries, resolve issues, and ensure their continued partnership with Matic.Key Responsibilities:Frontline Support: Deliver expert assistance and guidance to our customers primarily through phone communication, as well as via email and text.Retention Efforts: Identify customers at risk of cancellation and leverage your problem-solving skills to retain their business.Value Communication: Clearly convey the Matic value proposition to remind customers why they chose our services.Upselling: Proactively suggest additional insurance products that enhance customer coverage and value.Achievement of Goals: Meet and exceed team objectives related to productivity, quality, customer satisfaction, and policy retention.Our Expectations for an Inbound CSR:Save Attempt Every Time: Make a save attempt on every cancellation request.One Call Resolution: Strive to resolve customer issues before concluding the call.Customer Holds: Communicate with customers when they are placed on hold and provide timely updates.Customer Advocacy: Champion our customers in every interaction. Be proactive in addressing concerns and take ownership when necessary.Professionalism: Maintain a calm, professional, and empathetic demeanor. Represent Matic as you would expect to be represented.Pursuit of Excellence: Continually seek ways to improve service quality.

Join the dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will deliver exceptional service to our customers, ensuring their orders are processed efficiently and accurately. You will be the first point of contact for our loyal customers, answering their inquiries and resolving any issues they may have. If you are passionate about providing top-notch customer service and enjoy a fast-paced environment, we want to hear from you!

Join a cutting-edge health care organization committed to making a significant impact in the lives of individuals and families. At Entyre Care, we're a dynamic, fast-growing startup focused on excellence in the Structured Family Care (SFC) Community. We leverage innovative technology to enhance homecare services, and we're looking for passionate, motivated individuals to join our team.Position Overview:We are on the lookout for a meticulous and organized Customer Success Specialist to oversee daily administrative operations within our customer success framework. In this critical role, you will ensure our customers receive exceptional service by maintaining precise records, optimizing workflows, and providing essential support to our internal teams with valuable data and insights. Your commitment to operational excellence will play a vital role in delivering an outstanding customer experience.Key Responsibilities:Customer Data Management: Keep customer information up-to-date in our CRM system, ensuring data integrity for internal stakeholders.Process Coordination: Manage customer onboarding, renewals, and follow-ups to ensure timely and efficient service delivery.Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to guide team strategies and decision-making.Documentation & Resources: Develop and maintain comprehensive documentation for customer success workflows, FAQs, and support resources.Task Prioritization: Handle customer requests, escalations, and follow-ups, ensuring swift resolution by routing issues to the appropriate teams.Administrative Support: Assist in organizing team activities, including scheduling meetings, preparing agendas, and tracking systems.Process Improvement: Identify areas for improvement within customer success operations and propose effective solutions to enhance workflows.Cross-Functional Collaboration: Collaborate with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.

Liniumit, a leading financial services firm, is on the lookout for a dedicated Customer Service Associate to enhance our expanding team in Columbus, OH.JOB SUMMARYIn this pivotal role, you will manage both incoming and outgoing communications related to BayMark Health Services, while adeptly promoting the most suitable treatment options and locations. As the first point of contact for potential patients, their families, and referral sources, you will provide essential information regarding our treatment programs. Your responsibilities include gathering and transferring information, utilizing online forms and databases for data entry, and scheduling services. Our ideal Care Advocate embodies warmth, compassion, and engagement, possessing outstanding listening and communication skills. You will understand the challenges faced by individuals with substance use disorders (SUD) as they contemplate the decision to seek treatment. Your role includes educating prospective patients and their support systems about available treatment options, emphasizing the critical nature of this life-altering decision. Through consultative sales techniques such as active listening, trust-building, and needs assessment, you will motivate patients to pursue treatment and help them secure appointments.

Join our team as a Customer Service Representative at Domino's Pizza! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this role, you will be the face of our brand, assisting customers with their orders, addressing inquiries, and ensuring a delightful experience from start to finish.