Manager, Professional Services Group

Role Overview FMX seeks a Manager, Professional Services Group (PSG), to lead a team focused on Facility Condition Assessment (FCA) services. This fully remote position is based out of Columbus, Ohio. The manager will guide Project Engineers and Facilities Specialists, optimize team performance, and help deliver strategic consulting for K–12, higher education, and municipal clients. The role blends technical leadership with operational oversight, ensuring high-quality service and strong integration with the FMX product suite. What You Will Do Lead, coach, and develop the Project Engineering team, building engagement and technical skills as the program grows. Manage team capacity and project assignments to deliver master facility planning, facility assessments, and capital plans on time for a broad client base. Create and maintain standardized processes for site surveys, data collection, and technical reporting to ensure accuracy and consistency. Partner with the Chief Customer Officer to align engineering services with company growth, customer retention, and product development goals. Update and refine the FCA playbook, seeking new technology and data tools to improve field assessments and reporting. Work with Sales and Customer Success to scope complex projects, serving as a senior technical lead in pre-sales or strategic account situations. Advocate for the engineering team with Product and Engineering, turning field insights and client feedback into actionable platform features. Set and track team KPIs, including project margins, delivery schedules, and customer satisfaction scores. Oversee field team tools, software, and equipment, ensuring safety protocols are met and resources are available for effective assessments, including high-access inspections. Who We’re Looking For An experienced facilities leader with a background in technical team management and a strong understanding of engineering consulting and business operations. Experience with capital planning in education or municipal sectors is a plus.

Join our dynamic team at 360 IT Professionals as a Business Analyst, where you will play a pivotal role in driving change initiatives and supporting project management operations. As a key member of our Project Management Office (PMO), you will leverage your expertise in Prosci Change Management methodologies to facilitate seamless transitions and enhance organizational effectiveness.If you are passionate about analyzing business processes, identifying opportunities for improvement, and fostering collaboration across teams, we want to hear from you!

Join EquipmentShare as a Service Manager, where you will play a pivotal role in overseeing our service operations and ensuring exceptional customer satisfaction. You will lead a skilled team, manage service schedules, and maintain equipment to the highest standards. This is an exciting opportunity to make a significant impact in a growing organization.

About Western Partitions, Inc. Western Partitions, Inc. (WPI) has delivered interior and exterior contracting services since 1972. The company’s work covers drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors, and hardware. WPI’s reputation for quality and reliability has led to strong relationships with repeat customers. Integrity, safety, and efficiency shape the company’s approach. WPI values its workforce, aiming to build trust, respect, and open communication at every level. Employees are encouraged to take pride in their work and contribute to a culture where excellence is the standard. Role Overview: Safety Professional in Manufacturing This position is based at the Western Advanced Integration assembly facility in Columbus, Ohio. The Safety Professional will play a key role in maintaining a safe work environment and ensuring compliance with OSHA 29 CFR 1910 General Industry standards, as well as other environmental health and safety (EHS) regulations. The role involves developing, implementing, and maintaining safety programs. Building a proactive, safety-first culture is central to this position.

Baesman Group, Inc., a family-owned company in Columbus, Ohio, is seeking a Digital Print Operator to join its production team. This role centers on setting up, operating, and maintaining digital print equipment, including Ricoh 9210, 8220, and OCE Titan 6180, to ensure quality output and efficient workflow. What you will do Operate and program digital imaging devices for job execution Load and unload materials, clear jams, and keep production running smoothly Monitor job schedules and prioritize tasks to meet deadlines Interpret job tickets accurately and manage jobs from start to finish Perform routine equipment maintenance and place service calls as needed Maintain quality control throughout the printing process Accurately enter daily job ticket information Communicate clearly with colleagues across departments Keep the workspace organized and oversee inventory of paper and supplies Uphold Baesman’s values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, and Do the Right Thing Handle other tasks as assigned Requirements High school diploma or GED 3-5 years of full-time experience in digital printing (toner, inkjet, or wide format) Strong mechanical skills and technical aptitude Experience with a range of digital printing equipment Basic literacy and solid problem-solving skills Attention to detail and ability to multitask Positive attitude and proactive work approach Ability to assess color quality and accuracy Physically able to stand for long periods and move up to 50 lbs This position offers the chance to work closely with a collaborative team in a commercial printing environment where growth and teamwork are valued.

Join our dynamic team at eoctebp as an Automotive Service Manager. In this pivotal role, you will oversee all aspects of our automotive service department, ensuring the highest levels of customer satisfaction and operational efficiency. You will lead a skilled team of technicians, manage service schedules, and maintain excellent communication with customers regarding their vehicle needs.

Role OverviewAs a pivotal member of our leadership team at Matic, we are in search of a dynamic Customer Service Manager. This individual will oversee a team of customer service representatives and licensed agents, focusing on enhancing operational efficiencies, improving customer retention, and enriching the overall customer experience. You will play a crucial role in shaping policies, procedures, and training initiatives that drive our customer service excellence. Key ResponsibilitiesMentor and cultivate a high-performing team of customer service representatives or licensed agents (P&C or Personal Lines license).Provide ongoing coaching, support, and training to ensure the success of each team member.Meet and exceed departmental objectives on a weekly, monthly, and quarterly basis.Enforce adherence to established processes and procedures among team members.Analyze processes to identify opportunities for improvement and present recommendations to leadership.Manage workforce efficiency to achieve service level benchmarks.Continuously audit processes to identify areas for enhancement.Effectively implement change through a structured change management framework.Address customer escalations with professionalism and efficiency.Collaborate across departments by providing valuable feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations, and Talent Acquisition. QualificationsBachelor's degree is preferred.A minimum of 3 years of experience in a customer service leadership role within a call center environment.At least 3 years of experience in insurance sales, service, or underwriting, with progressively increasing responsibilities preferred.Preferred P&C or Personal Lines licensing.Strong analytical abilities to interpret data and drive impactful changes within the team.Excellent communication skills for effective internal and external interactions.Proven ability to prioritize tasks and thrive under pressure.Detail-oriented, persistent, and patient in approach.This position is based in Columbus, Ohio (100% On-Site), requiring daily attendance at our local office; remote work is not an option.

Are you ready to embark on an exciting new career in customer service? Join our dynamic team at dev2 in Columbus, Ohio! We are looking for enthusiastic individuals who are passionate about helping customers and providing excellent service. In this role, you will engage with clients, troubleshoot issues, and contribute to a positive customer experience.

K Group Companies seeks a Field Service Technician II to join the team in Central Ohio. This role centers on diagnosing and resolving technical issues at client locations. The technician helps maintain service quality and supports positive customer experiences. Key responsibilities Identify and troubleshoot technical problems at customer sites Complete repairs and perform maintenance tasks as required Work to ensure customer satisfaction during each service visit Uphold company standards for quality and professionalism Requirements Strong problem-solving skills Technical knowledge related to field service work Dedication to providing reliable, high-quality service This position is based in Columbus, Ohio.

About impact.com:impact.com stands at the forefront of the commerce partnership marketing landscape, revolutionizing how businesses expand by facilitating the discovery, management, and scaling of partnerships throughout the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to achieve performance-driven growth through authentic connections. Our award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a singular platform. As consumers increasingly turn to trusted recommendations, impact.com ensures that brands appear in the most impactful moments. Currently, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, utilize impact.com to manage more than 225,000 partnerships that yield measurable business success.Your Role at impact.com:As the Technical Services Manager, you will spearhead a high-performing team dedicated to supporting clients throughout the complete technical lifecycle, from integration to post-launch optimization and ongoing support. This role demands a hands-on approach, requiring extensive technical knowledge, exceptional people leadership, operational excellence, a commitment to client service, and a strong proactive mindset.You will collaborate closely with Onboarding, Client Success, Product, Engineering, and various cross-functional teams to ensure efficient resolution of technical issues, effective management of escalations, and the identification and implementation of system improvements. You will establish the technical and operational standards for your team while actively engaging in complex client issues, critical integrations, and high-impact initiatives that enhance reliability, scalability, and overall client satisfaction.

At Baesman Group, we take your success to heart. We are passionate about collaborating with dynamic individuals who bring enthusiasm to their work, excel in problem-solving, and see every project as an opportunity to create something extraordinary. Does this resonate with you? If so, consider becoming part of our innovative team that embraces a fresh approach to challenges.Baesman Group, a leading marketing services provider specializing in direct-to-consumer and in-store marketing strategies, is on the lookout for an Account Coordinator. This role is pivotal in assisting our Account Managers and Account Directors, enhancing the precision, efficiency, and flow of order processing, estimates, and various client- and production-related initiatives. The Account Coordinator is key to ensuring timely communication, thorough documentation, and diligent follow-up across internal teams, fostering a seamless workflow and outstanding service delivery. Your contributions will help maintain order accuracy and streamline client support tasks, ensuring projects progress smoothly and efficiently.Key Responsibilities1. Maintain accuracy and consistency in client data, order entries, and project specifications to facilitate successful project completion.· Help gather and validate information for estimates and job orders, ensuring alignment with client requirements.· Keep track of critical client deadlines, promptly communicating any updates or concerns to relevant team members.· Review artwork and data proofs meticulously for accuracy, confirming they align with client specifications prior to approval routing.· Work collaboratively with internal teams to proactively identify potential issues and ensure the delivery of high-quality, error-free work.2. Collaborate with internal teams to track project status, confirm timelines, and relay updates as necessary.· Facilitate communication between production and client teams by monitoring job statuses, sharing scheduling updates with Account Managers or Account Directors, and ensuring that key deadlines and delivery dates are met.3. Assist in managing communication and follow-up on routine client requests, job changes, and production needs.· Provide timely updates to your team to ensure effective communication among clients, production, and Account Directors.· Promptly respond to client-related inquiries and requests as they arise.

Join our vibrant team at Alo Yoga as a Sales & Service Manager in the dynamic Easton Town Center. We are seeking a passionate and driven individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service. As a Sales & Service Manager, you will play a pivotal role in leading our sales team, enhancing customer experiences, and ensuring our store reflects the values and quality of the Alo Yoga brand.Your leadership will inspire a team dedicated to wellness, mindfulness, and community engagement. This position offers an exciting opportunity to grow within a company that values collaboration, creativity, and health.

Join our dynamic team as a VOIP Engineer, specializing in Cisco Call Manager solutions. We are looking for a dedicated professional who is passionate about telecommunications and ready to tackle exciting challenges in a fast-paced environment.

Join City Wide as a Bilingual Evening Shift Manager in Cleaning Services! If you possess experience in building maintenance or janitorial services, coupled with strong management skills and excellent communication abilities, this is the perfect opportunity for you!This role requires travel within a localized area and offers a competitive pay rate based on experience and qualifications ($23/hr - $25/hr).The Bilingual Janitorial Compliance Night Manager will play a crucial role in overseeing contract compliance for building maintenance services, while fostering strong relationships with Independent Contractors. The ideal candidate will be adept at reviewing client contracts to ensure all work expectations are met.Key Responsibilities:Conduct evening site visits to verify compliance with account specifications and company policies.Handle inspections, address client grievances, and manage onboarding for new clients to ensure satisfaction.Forge strong partnerships with Independent Contractors through effective communication of client priorities and collaborative problem-solving.Maintain daily communication with the Facility Services Manager regarding urgent matters, including nightly summaries via email or phone.Ensure adherence to client policies, procedures, and proper use of approved cleaning tools and equipment.Perform additional duties as required.At City Wide, we are dedicated to making a positive impact within our community of franchisees, clients, employees, contractors, and vendors. We believe that every individual matters and that success should also include significance!

Join our dynamic team at RR Donnelley as a Creative Project Manager in the financial services sector. This hybrid role offers an exciting opportunity to lead and manage innovative projects that drive our creative initiatives forward. You will collaborate closely with cross-functional teams to ensure that all creative outputs align with our clients’ business objectives and deliver exceptional results.

Join the team at RR Donnelley as a Lead Project Manager/Supervisor in Columbus, OH!*This is a Hybrid position, with 4 days in-office and 1 day remote each week.*The Lead Project Manager will play a pivotal role in guiding a creative team dedicated to producing dynamic and innovative presentations for our banking clientele. You will be responsible for the daily management and enhancement of our client's creative projects, ensuring performance aligns with Service Level Agreements (SLAs), identifying client needs, setting objectives, and coordinating project activities.Key Responsibilities:Act as the primary supervisor and liaison for clients and internal project teams, including offshore resources.Provide training and mentorship to project managers, creative personnel, and new hires as necessary.Conduct performance evaluations for team members.Stay informed about and comply with facility procedures, operations, and protocols.Plan, coordinate, and lead creative teams to ensure successful project execution.Deliver outstanding customer service through proactive communication, keeping clients and stakeholders updated on project progress.Manage and track a significant volume of data-related components and updates in the client and/or RRD project tracking system.Exhibit deep expertise in all facets of Creative Services.Lead client meetings and production status calls, engaging appropriate resources from both onsite and offshore teams as needed.Maintain ongoing communication with clients and print production to establish project timelines, create estimates, track schedules, and address any requests for additional information or materials.Provide timely updates to clients and stakeholders regarding project status.Uphold established deadlines while delivering innovative designs that respect the client's budget constraints.Monitor and report on quality metrics, collaborating with clients to deliver services that foster customer loyalty.Ensure that all deadlines are met across all team members and components involved in the process.Report on global SLAs and KPI metrics, working with clients to enhance customer loyalty.Proactively manage client expectations and drive solutions for any emerging issues, collaborating with internal partners as necessary.Perform additional tasks and participate in special projects as assigned.

Technical Service Manager - Commercial Architecture Join ms consultants, a leader in providing innovative architecture, engineering, and planning consulting services. We are currently seeking a skilled and motivated Technical Service Manager to enhance our Building Systems team in Columbus, OH or Pittsburgh, PA. In this pivotal role, you will leverage your technical expertise to guide and mentor our architectural team, ensuring the delivery of exceptional technical solutions on schedule and within budget. At ms consultants, we pride ourselves on fostering a diverse and collaborative work environment. As part of our multidisciplinary in-house team, you will engage with a variety of projects, allowing for professional growth and the exchange of innovative ideas. About Our Building Systems Business Unit Our Building Systems Business Unit provides comprehensive architecture, engineering, and planning consulting services to a wide array of commercial and public clients, including those in financial services, retail, restaurants, office spaces, municipalities, and grocery markets.

About the Role Public Storage is hiring a Self Storage Customer Service Manager in Columbus, Ohio. This position leads a team focused on delivering strong customer experiences and manages daily operations at the storage facility. What You Will Do Supervise and support staff to maintain high service standards Oversee day-to-day facility operations Foster a welcoming environment where customers feel valued

K Group Companies seeks a Field Service Technician Level II to join the team in Columbus, Ohio. This role centers on supporting clients by providing on-site service for specialized equipment across the region. Key Responsibilities Install, maintain, and repair company equipment at client sites in the Columbus area Independently troubleshoot technical issues and resolve equipment problems Ensure service is prompt and reliable to help clients keep operations running smoothly What Helps You Succeed Strong technical background and a proactive approach to problem solving Comfort working independently on-site at client locations Ability to adjust to shifting priorities and changing client needs

Join our dynamic team at R&R Business Consultants Inc., a leading Promotional Marketing firm dedicated to enhancing Advertising, Customer Service, and Sales for some of the most esteemed brands in the nation. Partnering with top Fortune 100 and 500 companies, we focus on elevating their market presence.As our company continues to expand rapidly, we are eager to welcome new Customer Service Representatives who are ready to embark on an entry-level journey with a clear pathway to MANAGEMENT roles. This is a unique opportunity to grow with us!We have urgent openings and are looking to fill these positions IMMEDIATELY! Please note that only local candidates will be considered.About Us:- Expert Marketing & Advertising solutions for renowned clients- Comprehensive Public Relations services- Strong focus on Leadership and Account Management- Unmatched Customer Service and CommunicationsWhat We Offer:- Competitive compensation, paid training, and attractive bonuses- Rapid advancement opportunities based on performance for top achievers- A vibrant, young, and fast-paced working atmosphere- Exciting travel opportunities – both domestic and international!