OEM Call Center Customer Support Specialist

Join our dynamic team at Collabera as an OEM Call Center Customer Support Specialist! In this role, you will be responsible for delivering exceptional customer service to our valued clients. You will handle inquiries, resolve issues, and provide guidance to ensure customer satisfaction. Your ability to communicate effectively and your commitment to excellenc…

Join SmartFinancial: Empowering Insurers with Innovative TechnologyAt SmartFinancial, we are committed to fostering growth and success for insurance agencies through our cutting-edge technology solutions. Recognized as one of the Best Places to Work for four consecutive years, we are among the fastest-growing tech companies in the industry.As a premier insurance marketplace, we connect millions of potential customers with our extensive network of insurance partners.Please Note: This is an in-office position located at our Columbus office: 471 E. Broad St., Suite 1300, Columbus, OH 43215.We are looking for enthusiastic and driven individuals to become part of our vibrant team. In this role, you will reach out to prospective customers, evaluate insurance product options, and connect them with our licensed agents.Your Responsibilities Outbound Calling: Conduct over 200 outbound calls daily to introduce our products and services. Customer Engagement: Employ effective relationship-building techniques to engage potential customers. Product Knowledge: Continuously enhance your understanding of our offerings to address customer inquiries and provide tailored solutions. Quote Generation & Transfer: Demonstrate the benefits of working with licensed agents to drive quote requests and facilitate the transfer of qualified leads. Quota Achievement: Meet or exceed daily call quotas while ensuring high-quality, positive interactions with customers.What We’re Seeking High-Volume Calling Experience: Familiarity with outbound/inbound sales, telemarketing, or call center environments. Metrics-Driven: Proven track record of exceeding performance targets. Team Player: Ability to work independently while collaborating effectively with sales teams. Customer Engagement Skills: Build rapport, handle objections, and persuade prospects to proceed with a quote. Resilience & Adaptability: Maintain a positive, goal-oriented attitude while overcoming objections and rejections.What We Offer Uncapped Commission: $16-$17/hour plus generous commission opportunities. Top performers can earn $60K+ with bonuses. Comprehensive Benefits: High-quality health insurance and a 401k plan with company match. Incentives: Employee referral bonuses, daily and weekly cash giveaways. Training and Development: Extensive paid product training and world-class inside sales training. Career Growth: Opportunities for advancement with a focus on professional development.

At Branch, we are dedicated to revolutionizing the insurance industry by making it more accessible to everyone. Our innovative use of data, technology, and automation streamlines the insurance process from start to finish. We have replaced inaccurate quotes with real prices, developed smarter bundling options, and eliminated unnecessary costs traditionally associated with insurance. The savings we achieve are directly passed on to our members, allowing us to redefine what insurance should be.Moreover, we have fostered an environment that reflects the kind of workplace we have always desired. As we reshape the insurance landscape, we also aim to transform the experience of working in this field. Join us and discover the difference.While we prefer candidates from Ohio, we welcome applicants from AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Candidates must be authorized to work in the United States on a full-time basis, as we currently cannot provide visa sponsorship.Branch operates with a remote-first approach, with many team members opting to work from home. Our headquarters is situated in Columbus, Ohio, where we occasionally gather to strengthen our connections. Additional office spaces are available in Columbia and Concordia, Missouri, and Forreston, Illinois. Each year, we celebrate our achievements during “BranchFest,” an event that many employees look forward to.Role OverviewOur Member Support Team is dedicated to providing seamless assistance to Branch members as they manage their policies through various channels, including Phone, Chat, Email, and Text. We embody Branch's core values, prioritizing a supportive culture and ensuring that our members feel valued and understood. By actively listening, resolving issues, offering guidance on coverage options, and communicating follow-up expectations, we strive to deliver an exceptional experience to every member.Fostering a sense of community among our members is essential. Every interaction must meet the highest standards, resulting in satisfactory resolutions for all queries and needs. As a Member Support Specialist, you will be the primary point of contact for our members, embodying our mission to create a community-focused insurance experience.Key ResponsibilitiesProvide empathetic and accurate support to members via phone, chat, email, and text.Assist members in managing their insurance policies and addressing inquiries.

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll play a vital role in enhancing customer satisfaction and loyalty. As a key member of our team, you will handle inquiries, resolve issues, and provide exceptional support to our clients. Your ability to communicate effectively and empathize with customers will help us maintain our reputation for outstanding service.

As a Client Support Specialist at Togetherwork, you will play a pivotal role in enhancing customer communication and satisfaction. You will manage all inquiries related to accounts receivable, accounts payable, recruitment, and membership management. This position requires proactive engagement, providing training and guidance to our software users to maximize service efficiency, financial operations, and Greek organizational success. You will collaboratively oversee the company’s primary customer service inbox, prioritizing and executing time-sensitive tasks while ensuring a swift response to enhance overall customer satisfaction.

Job Overview: As a Helpdesk Support Specialist, you will be the first line of support for customer inquiries, operating Monday to Friday during the first shift. Your responsibilities will include receiving, resolving, and escalating customer issues as well as monitoring requests to ensure timely resolution.You will provide immediate assistance and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices, ensuring a seamless experience for our clients.

Job Title: Helpdesk Support SpecialistLocation: Columbus, OHDuration:As a Helpdesk Support Specialist, you will be the first point of contact for customers requiring technical assistance. This role involves receiving, resolving, escalating, and monitoring customer inquiries during the first shift, Monday through Friday.You will provide immediate support and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices. Key responsibilities also include tracking and reporting on computing environment outages.Candidates should have experience with Windows 7 and Office 2010; familiarity with Apple/Mac systems is a plus. A strong customer service background is preferred, and while prior phone-based IT support experience is beneficial, it is not mandatory.

Role overview Lifted Up Work Company seeks a Customer Service and Technical Support Specialist to join the Learning & Development team in Columbus. The position focuses on helping clients use and benefit from the company’s learning and development platform. What you will do Respond to user questions and resolve issues related to the learning and development platform. Troubleshoot technical problems and walk clients through solutions step by step. Communicate clearly to ensure users feel heard and supported. Contribute to a positive and seamless learning experience for every client. Requirements Strong written and verbal communication skills. Patience and empathy when working with users and addressing their concerns. Previous experience in customer service or technical support roles.

Join our dynamic team as a Service Desk Analyst where you will leverage your call centre experience to provide exceptional support to our clients. You will be responsible for troubleshooting technical issues, assisting users with software and hardware inquiries, and ensuring a seamless communication process. Your proactive approach and problem-solving skills will be essential in enhancing our service delivery.

Join Luminary Hospice as an On-Call Nurse, where your expertise will make a significant impact on patient care. As a vital part of our team, you will provide compassionate nursing services to patients in need, ensuring their comfort and dignity during challenging times. This role demands flexibility and dedication, allowing you to work on an as-needed basis, providing care that is both personalized and professional.

About UpstartAt Upstart, we’re committed to a mission that truly matters: to significantly lower the cost and complexity of borrowing for all Americans. Every day, we leverage creativity, experimentation, and cutting-edge AI technology to redefine access to credit, empowering millions to achieve financial clarity and confidence.As the premier AI lending marketplace, we collaborate with banks and credit unions to broaden access to affordable credit through technology that is both exceptionally intelligent and profoundly human. Our platform executes over one million predictions per borrower using more than 1,800 signals, facilitating smarter, fairer decisions for millions of customers. But the metrics only hint at our impact; every idea, voice, and contribution brings us closer to a reality where credit never hinders financial progress.We proudly embrace a digital-first approach, allowing most Upstarters the flexibility to perform at their best from wherever they feel most productive, while collaborating with teammates across 80+ cities in the US and Canada. Digital-first doesn’t equate to distant. We prioritize in-person connections through team onsite meetings, planning sessions, and creative collaborations. Whether you prefer to work primarily from home or engage in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that suits you best.If you’re passionate about solving meaningful challenges, eager to innovate with intention, and driven by work that truly makes a difference, we’d love to connect with you.The Team:As a Senior Customer Contact Specialist at Upstart, you’ll join a multi-skilled team that assists applicants through phone, email, and various digital channels during the pre-origination journey. You’ll tackle a diverse array of regulatory, general, and complex application-related inquiries, primarily focusing on resolving escalations from our frontline vendor support team. In this role, you’ll act as a subject matter expert on our products and procedures—answering associate queries in Slack, contributing to scripts and templates, and ensuring every interaction meets our quality, compliance, and SLA expectations.How you’ll make an impactRespond to inbound inquiries via email/phone and manage real-time chat support (to be implemented in future), providing accurate, helpful, and timely information.Take ownership of escalation calls from applicants requesting a supervisor, professionally resolving concerns while adhering to compliance and policy guidelines.Act as a subject matter expert by addressing questions...

Join our dynamic team as a Desktop Support Specialist where you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users. You will be responsible for troubleshooting hardware and software issues, maintaining desktop environments, and assisting users with technical inquiries.

Join our team as a Desktop Support Specialist where you will play a crucial role in ensuring seamless IT operations. You will be responsible for troubleshooting hardware and software issues, providing technical assistance to end-users, and maintaining computer systems for optimal performance. If you have a passion for technology and a commitment to delivering outstanding customer service, we want to hear from you!

Join our dynamic team as a Desktop Support Specialist in Columbus, Ohio, where you will provide essential technical support to our users. Your role will involve resolving hardware and software issues, assisting with system installations, and ensuring optimal performance of desktop systems. You will be the first point of contact for our employees, helping them navigate technical challenges and enhancing their productivity.

Cologix seeks a Data Center Operations Manager to oversee daily operations at its Columbus, OH facility. The position centers on keeping the data center’s infrastructure running smoothly and reliably. Key responsibilities Lead and support a team of data center professionals Maintain efficient and dependable facility operations Drive improvements in operational processes and service delivery Promote a culture focused on safety and continuous improvement Work environment This role is based on site in Columbus, OH. The team values practical solutions, collaboration, and fresh perspectives to strengthen both operations and workplace culture.

Lifted, part of Upwork, is hiring an Enrollment Administrator in Columbus to support customers in the Learning and Development field. This role centers on helping clients navigate the enrollment process and ensuring their questions are answered promptly and professionally. Key responsibilities Guide clients step by step as they enroll in learning and development programs Address questions and resolve issues with a professional and helpful attitude Provide timely, clear support to make enrollment as smooth as possible Requirements Strong communication skills and a commitment to customer service Ability to manage several client requests at once without losing focus Professional approach to solving problems and interacting with clients

About Cologix:Cologix, headquartered in Denver, Colorado, stands out as a premier network-neutral interconnection and hyperscale edge data center provider in North America. Our expansive platform offers customers access to over 45 digital edge and Scalelogix℠ hyperscale edge data centers across 13 markets in the United States and Canada. We feature a carrier-rich ecosystem with more than 710 networks, over 360 cloud providers, 35+ onramps, and seven Internet exchanges. Our commitment to operational excellence translates into strong partnerships with nearly 2,000 customers, facilitated by exceptional local support and unparalleled customer service. Supported by one of the largest infrastructure funds in North America, Cologix nurtures a culture that prioritizes our team, our environment, and our clients through dedicated leadership, certified professionals, and a strong commitment to ESG initiatives.Position OverviewWe are in search of a Data Center Operations Manager to oversee 24/7 operations at our Columbus data center facilities. This pivotal role ensures the safe, reliable, and compliant management of mission-critical environments while cultivating and guiding a high-performance operations team.The Data Center Operations Manager is responsible for the disciplined application of operational standards, structured change management, robust interconnection governance, and reliable site readiness across electrical, mechanical, and telecommunications domains. This leader collaborates closely with Infrastructure, Engineering, IT, Security, and cross-functional teams to achieve industry-leading uptime and customer satisfaction.To excel in this role, candidates must possess strong technical knowledge, operational discipline, and the ability to lead and develop non-exempt personnel across various shifts in a 24/7 operational environment.

Cologix seeks a skilled Data Center HVAC Technician for its Columbus, OH facility. This position is responsible for the safe operation, maintenance, and repair of critical cooling and refrigeration systems in a mission-critical data center. The role supports reliable 24/7 operations by maintaining environmental stability and equipment reliability. Role overview This hands-on role involves full ownership of mechanical systems, including chillers, CRAC/CRAH units, in-row cooling systems, cooling towers, pumps, valves, compressors, and their controls. The technician ensures these systems operate within design parameters to meet uptime requirements. Key responsibilities Perform preventative maintenance, corrective repairs, modifications, and installations on mechanical systems Oversee system readiness and environmental reliability Coordinate with vendors for maintenance and repairs Respond to incidents and document work performed Maintain high standards for safety, compliance, and operational discipline Schedule 1st Shift: Wednesday through Saturday, 6:00am to 4:00pm

Reports To: Director of Clinical Services About Luminary Hospice: At Luminary Hospice, our mission is to empower our team members to cultivate a compassionate and supportive culture. We are dedicated to providing exceptional care to patients and their families throughout the end-of-life journey. We aim to deliver personalized care that emphasizes compassion and dignity for everyone we serve. Our approach focuses on holistic care, offering expert medical assistance, pain management, emotional and spiritual support, as well as vital resources and guidance for families and caregivers. About the Role: The On-Call Nurse is essential for addressing patient needs outside normal business hours. The nurse will leverage community resources to plan and direct services tailored to the needs of individuals and families in their homes and communities during off-hours. Key Responsibilities: Conduct initial and comprehensive assessments of patients and families to ascertain hospice needs, including a thorough evaluation of current and past health conditions. Provide professional nursing care by applying all nursing process components and utilizing health assessment data for accurate nursing diagnoses. Evaluate and document patient status, initiating and modifying care plans as required, and reassessing patient and family needs during after-hours visits. Develop individualized care plans with clearly defined goals, integrating palliative nursing actions while involving patients and families in the planning process. Implement preventive and rehabilitative nursing procedures, administering medications and treatments as prescribed by physicians. Assist patients with daily living activities, promoting self-sufficiency and optimal comfort care.

Join a cutting-edge health care organization committed to making a significant impact in the lives of individuals and families. At Entyre Care, we're a dynamic, fast-growing startup focused on excellence in the Structured Family Care (SFC) Community. We leverage innovative technology to enhance homecare services, and we're looking for passionate, motivated individuals to join our team.Position Overview:We are on the lookout for a meticulous and organized Customer Success Specialist to oversee daily administrative operations within our customer success framework. In this critical role, you will ensure our customers receive exceptional service by maintaining precise records, optimizing workflows, and providing essential support to our internal teams with valuable data and insights. Your commitment to operational excellence will play a vital role in delivering an outstanding customer experience.Key Responsibilities:Customer Data Management: Keep customer information up-to-date in our CRM system, ensuring data integrity for internal stakeholders.Process Coordination: Manage customer onboarding, renewals, and follow-ups to ensure timely and efficient service delivery.Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to guide team strategies and decision-making.Documentation & Resources: Develop and maintain comprehensive documentation for customer success workflows, FAQs, and support resources.Task Prioritization: Handle customer requests, escalations, and follow-ups, ensuring swift resolution by routing issues to the appropriate teams.Administrative Support: Assist in organizing team activities, including scheduling meetings, preparing agendas, and tracking systems.Process Improvement: Identify areas for improvement within customer success operations and propose effective solutions to enhance workflows.Cross-Functional Collaboration: Collaborate with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.