About the job
Job Title: Technical Support Engineering Intern
Hours: Monday – Friday, 10AM–7PM PST
Compensation: $19/hr
Company Overview:
Pixelogic Media Partners, LLC specializes in delivering cutting-edge technology solutions tailored for the entertainment industry. Our mission is to empower Hollywood studios and content owners in reaching global audiences through our comprehensive language services, which encompass scripting, subtitling, access services, and dubbing. Our product offerings range from enhanced extras packages for digital purchases to physical disc authoring.
We proudly serve an array of clients, including major Hollywood studios as well as numerous independent studios. We have successfully delivered thousands of titles to platforms like iTunes, Google, Netflix, and Amazon. Notably, we have been instrumental in creating a significant percentage of iTunes Extras titles available on the App Store and have developed the first Cross-Platform Extras titles, alongside authoring over eight thousand DVDs and two thousand Blu-rays, in addition to award-winning mobile applications.
This internship presents a remarkable opportunity to join a world-class team dedicated to innovating solutions that meet our clients' media distribution needs. If you are passionate about entertainment, technology, and providing exceptional customer service, we invite you to apply.
Job Responsibilities:
As a Technical Support Engineering Intern, you will engage in a hands-on learning experience focused on the technical support processes across our operations. This first-response role entails:
- Delivering Help Desk/Service Center style support by managing inbound technical support requests, calls, and tickets from employees.
- Overseeing support issues from initiation to resolution, escalating them only when necessary.
- Collaborating with various technology teams to identify optimal solutions to challenges.
- Working closely with IT and technology teams to ensure consistent support methods and policies are implemented across all sites.
- Providing support for onboarding...
