Key Responsibilities:Engage with customers through chat, email, and other channels utilized by the company.Provide prompt assistance, probe for issues, resolve inquiries, and qualify problems.Document all customer interactions comprehensively.Monitor and achieve positive indicators for quality, productivity, and customer satisfaction in your responses.Offer first-level solutions or escalate more complex requests to specialized teams.Contribute suggestions for improving processes and products to enhance both the efficiency of the team and the customer experience.

We are seeking a dedicated Customer Service Representative to join our team in Curitiba, State of Paraná. This professional will provide exceptional support to our clients through various communication channels, addressing inquiries, fulfilling requests, and ensuring a positive experience. The role emphasizes high-quality service, adherence to established procedures, and a commitment to customer satisfaction.Main Responsibilities:• Provide assistance through official communication channels.• Support users with inquiries regarding navigation, registration, payments, and functionalities.• Document information and adhere to operational protocols.• Strive for excellence in customer experience.

Responsibilities:Lead the customer service team to achieve departmental goals.Supervise and manage schedules, assigning daily and weekly tasks to the support team.Monitor the adherence to work schedules and shifts of supervisors.Report voluntary resignations within the team.Notify about terminations that require severance pay.Request and oversee administrative warnings for team members, gathering evidence and defining necessary commitments.Approve requests for additional tools for team members.Conduct one-on-one meetings to identify improvement areas and provide feedback to supervisors.Manage and track the fulfillment of KPIs and OKRs.Evaluate the performance of the entire support team.Request new positions for the department (internal promotions, replacements, or new hires).Conduct final interviews for support candidates.Confirm the pipeline and the leader responsible for new hires.Approve vacation requests through the Runa system, considering peak seasons and established guidelines.Authorize contracts for indefinite employment of support team members.Email HR about any exceptions regarding former employees' email usage.Notify HR about changes in work location.Communicate changes in variable compensation metrics, goals, and rules for agents and team leaders to HR.

Role overview Sika AG is seeking a Commercial Representative for its Curitiba location. The role centers on developing strong relationships with clients and supporting sales activities across multiple product lines. What you will do Promote and sell Sika AG solutions to both new and existing customers Build and sustain long-term partnerships with clients Help drive company growth by identifying new business opportunities Requirements Effective communication and relationship-building abilities Drive to meet or exceed sales targets Interest in working with innovative products This position is based in Curitiba and offers the opportunity to contribute within a collaborative team at Sika AG.

Key Responsibilities:Engage potential clients through proactive outreach.Conduct sales prospecting and close sales effectively.Track and manage sales opportunities diligently.Assess and understand client needs thoroughly.Familiarize yourself with the company's solutions and offerings.Document all relevant information in the system accurately.

Join Docplanner as an Inside Sales Representative, where you'll play a pivotal role in driving our sales initiatives and fostering relationships with clients. You'll be responsible for identifying and engaging potential customers, understanding their needs, and providing tailored solutions that enhance their experience with our platform. This is an exciting opportunity to contribute to a rapidly growing company and develop your career in sales.

Join our dynamic sales team at Mídias360 as an Inside Sales Representative focused on upselling our innovative media solutions. In this role, you will engage with clients who have previously purchased our services and enhance their experience by introducing them to additional offerings. Your ability to build relationships and understand client needs will drive your success in this position.

As a Bilingual Internal Sales Representative at Doctoralia, your key responsibilities will include:Overseeing the entire sales cycle, from the initial contact to closing deals.Conducting business meetings with healthcare professionals, understanding their needs, and presenting Doctoralia's solutions.Meeting monthly sales and conversion targets.Keeping the CRM updated with all relevant information about prospects and opportunities.Collaborating with internal teams (Marketing, Customer Success, Product) to enhance the sales process and customer experience.

Join our dynamic team at docplanner as a Customer Success Team Manager, where you will lead a passionate group dedicated to enhancing customer satisfaction and retention. In this role, you will develop and implement strategies to foster customer relationships, ensuring a seamless experience from onboarding to ongoing support. You will collaborate with various departments to address customer needs and drive continuous improvement.

Made by people who transform education All positions at Arco are eligible for People with Disabilities. Your Challenges:Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.Monitor the complete customer loyalty cycle, ensuring satisfaction and results.Independently manage contract renewals and expansions.Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.Act as the final escalation point to resolve critical relationship or service demands.Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.

Conduct consultative sales of the NOA product for clients in Chile.Optimize filters and prospecting efforts to capture potential B2C leads.Manage the complete sales cycle: prospecting, scheduling, product demonstrations, follow-ups, and closing deals.Contribute to achieving the department's performance indicators and targets.Map current product usage by clients to enhance their results, focusing on loyalty and retention.Direct technical issues to the support team to ensure smooth product functionality for clients.

Engage in consultative selling of the NOA product to clients in Chile.Optimize filters and prospecting methods to capture potential B2C leads.Manage the complete sales cycle: prospecting, scheduling, product demonstrations, follow-ups, and closing.Contribute to achieving departmental indicators and goals.Assess current product usage by clients to enhance their outcomes, focusing on customer loyalty and retention.Direct technical issues to the support team to ensure product functionality for clients.

Join our dynamic team at Skydropx as a Customer Support Technician, where you will be the guiding light for our clients. Your role will involve troubleshooting, guiding, and providing exceptional support to ensure customer satisfaction. You will engage with various clients, assisting them in resolving issues and enhancing their overall experience with our services.

Join docplanner as an Inside Sales Representative and contribute to our mission of transforming healthcare experiences. We are looking for passionate individuals who are eager to engage with clients and provide exceptional service. This remote position offers you the flexibility to work from anywhere while making a significant impact in the healthcare industry.

About Bluelight Consulting Bluelight Consulting delivers technology solutions focused on improving user experiences. The team works closely with clients across the United States and Central and South America, emphasizing quality and customer satisfaction in every project. Bluelight values a collaborative workplace where team members can develop their skills and contribute to meaningful work. Role Overview: Outbound Sales Development Representative (Remote, Latin America) This position is based in Curitiba, Paraná, Brazil, and supports Bluelight's growth across Latin America. The role suits someone who enjoys working in a setting where ideas are welcome and contributions are recognized. The team values hard work, continuous learning, and open collaboration. What You Will Do Engage with potential clients to introduce Bluelight’s software consultancy services Work alongside a diverse team to support business development goals Participate in projects that have a direct impact on the company’s growth Contribute ideas and feedback in a collaborative environment What Bluelight Offers Opportunities to work on challenging projects in the software industry A culture that values learning, personal development, and teamwork Recognition for contributions and a supportive community Remote work with a team spanning the Americas

Join us at Docplanner as a Jovem Aprendiz in our Customer Success team, where you will have the opportunity to develop your skills in a dynamic and supportive environment. You will be actively involved in helping our customers achieve their goals and enhancing their experience with our services.

Skydropx is looking for a Senior Customer Engagement Analyst in Curitiba. This position centers on improving how customers interact with our services and shaping strategies that support stronger engagement. Role overview The Senior Customer Engagement Analyst examines customer interactions to uncover trends and opportunities. Findings from this analysis inform new approaches to customer experience and help guide the direction of engagement initiatives. What you will do Analyze customer data and interactions to identify patterns and areas for improvement Develop actionable insights to support customer satisfaction and loyalty Work closely with teams across the company to implement engagement strategies Help ensure our customer engagement efforts continue to meet and exceed expectations Requirements Strong analytical skills and experience working with customer data Ability to collaborate with cross-functional teams Experience in customer engagement or related fields

Are you passionate about customer satisfaction and eager to drive customer success in a dynamic role? Join Docplanner as a Customer Success Analyst specializing in 360 Media solutions! In this position, you will work closely with clients to ensure they receive the maximum value from our innovative platforms. Your role will involve onboarding new customers, providing ongoing support, and strategizing for their continued success.

Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.Your role will involve collaborating closely with clients to understand their specific needs and challenges, providing them with tailored support, and ensuring they are fully equipped to utilize our platform effectively. You will also work with our internal teams to communicate customer feedback and improve our onboarding process.

At CI&T, we excel in technology transformation, merging human talent with artificial intelligence to deliver innovative and scalable tech solutions.With a global workforce of over 8,000 professionals, we have established successful collaborations with more than 1,000 clients in our 30 years of operation. The integration of artificial intelligence is central to our mission.We are in search of a dedicated professional to strategically and operationally manage IT service processes, ensuring efficiency throughout the ticket lifecycle and driving continuous improvement in processes, tools, and customer experience. This role requires strong collaboration with technical teams, business units, and executive stakeholders.