Customer Success Analyst - 360 Media

Are you passionate about customer satisfaction and eager to drive customer success in a dynamic role? Join Docplanner as a Customer Success Analyst specializing in 360 Media solutions! In this position, you will work closely with clients to ensure they receive the maximum value from our innovative platforms. Your role will involve onboarding new customers, providing ongoing support, and strategizing for their continued success.

Made by people who transform education All positions at Arco are eligible for People with Disabilities. Your Challenges:Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.Monitor the complete customer loyalty cycle, ensuring satisfaction and results.Independently manage contract renewals and expansions.Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.Act as the final escalation point to resolve critical relationship or service demands.Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.

Join us at Docplanner as a Jovem Aprendiz in our Customer Success team, where you will have the opportunity to develop your skills in a dynamic and supportive environment. You will be actively involved in helping our customers achieve their goals and enhancing their experience with our services.

Join our dynamic team at docplanner as a Customer Success Team Manager, where you will lead a passionate group dedicated to enhancing customer satisfaction and retention. In this role, you will develop and implement strategies to foster customer relationships, ensuring a seamless experience from onboarding to ongoing support. You will collaborate with various departments to address customer needs and drive continuous improvement.

Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.Your role will involve collaborating closely with clients to understand their specific needs and challenges, providing them with tailored support, and ensuring they are fully equipped to utilize our platform effectively. You will also work with our internal teams to communicate customer feedback and improve our onboarding process.

Skydropx is looking for a Senior Customer Engagement Analyst in Curitiba. This position centers on improving how customers interact with our services and shaping strategies that support stronger engagement. Role overview The Senior Customer Engagement Analyst examines customer interactions to uncover trends and opportunities. Findings from this analysis inform new approaches to customer experience and help guide the direction of engagement initiatives. What you will do Analyze customer data and interactions to identify patterns and areas for improvement Develop actionable insights to support customer satisfaction and loyalty Work closely with teams across the company to implement engagement strategies Help ensure our customer engagement efforts continue to meet and exceed expectations Requirements Strong analytical skills and experience working with customer data Ability to collaborate with cross-functional teams Experience in customer engagement or related fields

Bosch Group seeks a Junior Logistics Planning Analyst based in Curitiba. This position plays a key part in strengthening supply chain processes and ensuring logistics operations run smoothly throughout the company. Main responsibilities Review logistics data to spot patterns and suggest improvements. Help coordinate daily logistics tasks to maintain efficient workflows. Collaborate with colleagues from various departments to support logistics planning and execution. Role focus This role centers on supporting the logistics team by providing data-driven insights and hands-on coordination. The Junior Logistics Planning Analyst contributes to both immediate operational needs and longer-term process enhancements.

Join skydropx as an Integrations Analyst and play a vital role in enhancing our integration processes. You will work closely with our development and operations teams to ensure seamless integration of our logistics solutions with various platforms. This position is perfect for someone who is detail-oriented and passionate about optimizing workflows.

Join Veolia Environnement S.A. as a Field Analyst I, where you will play a crucial role in our Operations & Maintenance department. In this dynamic position, you will be responsible for conducting field analyses, ensuring adherence to environmental regulations, and optimizing operational processes. Your insights will contribute directly to our mission of sustainability and efficiency.

Role Overview Segula Technologies is hiring an Embedded Systems Analyst in Curitiba. This role focuses on developing and implementing embedded systems solutions that support ongoing projects. The position involves working with teams from different disciplines to improve system performance and product features.

Transforming Education through People All positions at Arco are open to People with Disabilities. Your daily responsibilities will include:Engaging with order quality and complaints with a strong analytical focus.Conducting data cross-referencing and consolidation to identify trends and deviations.Analyzing large data sets and converting insights into actionable strategies.Supporting the resolution of critical operational cases by collaborating with various stakeholders.Structuring analyses, controls, and dashboards to guide operational decisions.Contributing to continuous process improvement with an emphasis on scalability and efficiency.

About the Position:We are seeking a Junior Legal Analyst to assist the company with day-to-day legal demands, focusing on customer complaints, labor issues, and general legal support.This role will be responsible for supporting case analysis, documentation organization, legal deadline management, and collaborating with internal teams to minimize legal risks and enhance response quality.You will work closely with the Legal Management team based in Mexico, aiding in coordination across countries and monitoring legal matters throughout the operation.Responsibilities:Assist in managing customer complaints related to consumer rights, regulatory demands, and dispute follow-up.Support in handling labor issues, including documentation collection, process organization, and assistance to external law firms.Provide general legal support to the business, addressing internal inquiries and escalating when required.Review, draft, and organize legal documents, notifications, responses, and simple contracts.Maintain accurate and up-to-date legal records, case controls, and supporting documentation.Monitor deadlines and ensure proper follow-up on ongoing legal and administrative demands.Collaborate with Customer Support, Operations, HR, and leadership to gather information and prepare legal responses.Work in partnership with the legal team in Mexico on case updates, documentation, and reporting.Identify recurring risks or complaint patterns and suggest preventive actions.Assist in compliance with internal policies and applicable legislation.Coordinate with external lawyers when necessary, ensuring proper document flow.

Join our dynamic team at docplanner as a Sales Coordinator in Curitiba! In this pivotal role, you will oversee sales operations, drive customer engagement, and enhance our overall sales strategy. We are looking for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Join docplanner as a Financial Analyst specializing in Accounts Receivable. In this pivotal role, you will oversee the management of incoming payments and ensure the financial health of our organization. You will work closely with various departments to streamline processes and improve cash flow.

Segula Technologies is seeking a Product Analyst based in Curitiba. This role supports product strategy and works to enhance user experiences. Collaboration with teams dedicated to technology and innovation is a key part of the job. Main focus The Product Analyst helps guide product direction and gathers insights to inform decision-making. Day-to-day work involves partnering with colleagues across technical and product groups. Requirements Interest in technology and product development Ability to adapt and contribute in changing environments Strong collaboration and communication skills

Made up of people who transform educationAll vacancies at Arco are eligible for People with Disabilities.In your daily activities, you will:Manage and issue contracts for the brands, adhering to agreed deadlines;Provide support to business areas in managing physical and digital contracts;Engage in face-to-face, email, and chat/slack communications with employees at all hierarchical levels to ensure quality and accuracy in customer service;Actively manage information and processes related to contractual management;Incorporate negotiated commercial data into non-standard contracts;Validate documentation submitted by clients;Analyze and audit issued contracts and recommend improvements;Maintain, control, and organize control documents on the network;Structure data for decision-making reports;Provide best practices in contract management and lead low to medium complexity projects in the area;Monitor and assist in the development of KPIs and OKRs for the area.

Join Our MissionAt Docplanner Group, our goal is to enhance the quality of life for people around the globe. As the leading healthcare platform worldwide, we connect 24 million patients with over 280,000 healthcare professionals every month across 13 countries through our trusted brands such as ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. Our innovative marketplaces, SaaS, and AI solutions help healthcare providers streamline their operations, allowing them to focus on delivering exceptional patient care.Discover more about our products here: pro.doctoralia.esWhy Work with Us? Make a Real Impact – Your contributions will directly assist healthcare professionals in helping patients. A Dynamic Environment – Join a team of over 3,000 employees who thrive in a fast-paced, adaptable company culture. Shape the Future of Healthcare – Contribute to immediate improvements while building a foundation for long-term success.Role OverviewWe are seeking a talented Web Analyst to join our web team and enhance the performance of our extensive portfolio of over 25 B2B websites. In this pivotal role, you will analyze user behavior, monitor key website metrics, and provide actionable insights to boost MQL generation and conversion rates. Your expertise will play a crucial role in guiding our strategic decisions and enhancing website performance.Key ResponsibilitiesEvaluate and report on website performance, with a focus on conversion rates, form submissions, and user engagement.Utilize website tracking tools (Google Analytics, VWO, Hubspot) to interpret data effectively.Develop and implement web events aligned with business objectives.Conduct A/B testing analyses using VWO and HubSpot to optimize website performance.Perform one-off analyses for significant initiatives such as promotional campaigns, product launches, and website migrations to assess their effectiveness.Identify and analyze various audience segments to enhance targeting and personalization efforts.Collaborate with stakeholders to establish comprehensive tracking plans for all key user behaviors.Work in synergy with the content team to provide data-driven insights that inform content strategy.

Segula Technologies is hiring a Process Analyst in Curitiba to support the industrialization department. This position focuses on improving how work gets done across projects and daily operations. Role overview The Process Analyst will examine current workflows, identify areas for improvement, and help design solutions that make processes more efficient. The role involves both analysis and hands-on work to implement changes that support project goals. What you will do Analyze existing operational processes within the industrialization team Design and document improved workflows Work to optimize processes for greater efficiency and effectiveness Location This position is based in Curitiba.

Segula Technologies is looking for an Embedded Software Analyst in Curitiba, specializing in Hardware-in-the-Loop (HIL) systems. This role focuses on creating, testing, and integrating embedded software to support stronger product performance and reliability. Main responsibilities Design and build embedded software for HIL systems Test and implement software to help ensure products perform reliably Collaborate with cross-functional teams to deliver solutions that meet client needs Location This position is based in Curitiba.

Join AFRY as a Project Management Analyst in our vibrant Curitiba office. We are looking for a motivated individual who is passionate about driving successful project outcomes and enhancing operational efficiency. Your role will involve working collaboratively with cross-functional teams to ensure that projects are delivered on time and within scope. You will have the opportunity to develop your skills in project management methodologies while contributing to innovative solutions that meet client needs.