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Entry Level
About the job
Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.
Your role will involve collaborating closely with clients to understand their specific needs and challenges, providing them with tailored support, and ensuring they are fully equipped to utilize our platform effectively. You will also work with our internal teams to communicate customer feedback and improve our onboarding process.
Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.Your role wi…
Made by people who transform education All positions at Arco are eligible for People with Disabilities. Your Challenges:Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.Monitor the complete customer loyalty cycle, ensuring satisfaction and results.Independently manage contract renewals and expansions.Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.Act as the final escalation point to resolve critical relationship or service demands.Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.
Join us at Docplanner as a Jovem Aprendiz in our Customer Success team, where you will have the opportunity to develop your skills in a dynamic and supportive environment. You will be actively involved in helping our customers achieve their goals and enhancing their experience with our services.
Join our dynamic team at docplanner as a Customer Success Team Manager, where you will lead a passionate group dedicated to enhancing customer satisfaction and retention. In this role, you will develop and implement strategies to foster customer relationships, ensuring a seamless experience from onboarding to ongoing support. You will collaborate with various departments to address customer needs and drive continuous improvement.
Are you passionate about customer satisfaction and eager to drive customer success in a dynamic role? Join Docplanner as a Customer Success Analyst specializing in 360 Media solutions! In this position, you will work closely with clients to ensure they receive the maximum value from our innovative platforms. Your role will involve onboarding new customers, providing ongoing support, and strategizing for their continued success.
Join our dynamic team at docplanner as a Sales Coordinator in Curitiba! In this pivotal role, you will oversee sales operations, drive customer engagement, and enhance our overall sales strategy. We are looking for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
Key Responsibilities:Manage, Structure, and Optimize CRM Journeys: Develop, review, and enhance automation flows across email, WhatsApp, and push notifications, focusing on engagement, reactivation, retention, and conversion throughout the customer lifecycle.Monitor End-to-End Performance: Analyze user behavior within funnels, track metrics across channels, identify bottlenecks, opportunities, and necessary prioritizations. Ensure a 360º view of the user and data-driven decision making.Collaborate Closely with Product and Business Teams: Ensure squad initiatives align with the company’s strategic goals, contributing insights, planning, and tactical direction.Lead Growth Experiments and Tests: From hypothesis development to execution and result analysis, conduct A/B tests, channel experiments, landing page optimizations, and evolve acquisition flows.Support and Optimize Acquisition, Activation, Retention, and Revenue Funnels: Drive key metrics such as CAC, activation, LTV, churn, and engagement—always delivering high-impact outcomes.Identify Opportunities and Improve Communication and Flow: Propose structural and evolutionary adjustments based on deep analysis, benchmarks, and best practices.Document Insights, Tests, Processes, and Best Practices: Ensure the continuity of strategies and scalability of results.Embrace an agile and experimental mindset, continually seeking quick wins and scalable hypotheses that contribute to sustainable growth.Collaborate with teams such as Content, Product, Tech, Design, and BI to enable testing, evolution, integrations, and innovative solutions.
Responsibilities:Lead the customer service team to achieve departmental goals.Supervise and manage schedules, assigning daily and weekly tasks to the support team.Monitor the adherence to work schedules and shifts of supervisors.Report voluntary resignations within the team.Notify about terminations that require severance pay.Request and oversee administrative warnings for team members, gathering evidence and defining necessary commitments.Approve requests for additional tools for team members.Conduct one-on-one meetings to identify improvement areas and provide feedback to supervisors.Manage and track the fulfillment of KPIs and OKRs.Evaluate the performance of the entire support team.Request new positions for the department (internal promotions, replacements, or new hires).Conduct final interviews for support candidates.Confirm the pipeline and the leader responsible for new hires.Approve vacation requests through the Runa system, considering peak seasons and established guidelines.Authorize contracts for indefinite employment of support team members.Email HR about any exceptions regarding former employees' email usage.Notify HR about changes in work location.Communicate changes in variable compensation metrics, goals, and rules for agents and team leaders to HR.
Join Segula Technologies as an Automotive Process Specialist in Curitiba, where you will play a critical role in enhancing our automotive processes. You will collaborate with cross-functional teams to optimize production efficiency and ensure quality standards are met.Your expertise will contribute to innovative solutions and continuous improvement within our industrialization department, driving excellence in automotive manufacturing.
Key Responsibilities:Engage with customers through chat, email, and other channels utilized by the company.Provide prompt assistance, probe for issues, resolve inquiries, and qualify problems.Document all customer interactions comprehensively.Monitor and achieve positive indicators for quality, productivity, and customer satisfaction in your responses.Offer first-level solutions or escalate more complex requests to specialized teams.Contribute suggestions for improving processes and products to enhance both the efficiency of the team and the customer experience.
As a Paid Media Specialist at launch2, you will play a pivotal role in shaping our digital marketing strategies. You will be responsible for managing and optimizing paid advertising campaigns across various platforms to drive brand awareness and achieve client objectives. Your analytical mindset and creative approach will help us maximize ROI and engage target audiences effectively.
Join our dynamic team at Skydropx as a Customer Support Technician, where you will be the guiding light for our clients. Your role will involve troubleshooting, guiding, and providing exceptional support to ensure customer satisfaction. You will engage with various clients, assisting them in resolving issues and enhancing their overall experience with our services.
Skydropx is looking for a Senior Customer Engagement Analyst in Curitiba. This position centers on improving how customers interact with our services and shaping strategies that support stronger engagement. Role overview The Senior Customer Engagement Analyst examines customer interactions to uncover trends and opportunities. Findings from this analysis inform new approaches to customer experience and help guide the direction of engagement initiatives. What you will do Analyze customer data and interactions to identify patterns and areas for improvement Develop actionable insights to support customer satisfaction and loyalty Work closely with teams across the company to implement engagement strategies Help ensure our customer engagement efforts continue to meet and exceed expectations Requirements Strong analytical skills and experience working with customer data Ability to collaborate with cross-functional teams Experience in customer engagement or related fields
Join our dynamic team at docplanner as an Inside Sales B2B - Upsell Specialist. In this role, you will be responsible for driving sales growth through upselling initiatives within our existing client base. You will leverage your exceptional communication skills to identify opportunities, build strong relationships, and provide tailored solutions that meet our clients' needs.
Full-time|BRL 1.5K/yr - BRL 1.5K/yr|On-site|Curitiba, State of Paraná, Brazil
We are seeking a dedicated Customer Service Representative to join our team in Curitiba, State of Paraná. This professional will provide exceptional support to our clients through various communication channels, addressing inquiries, fulfilling requests, and ensuring a positive experience. The role emphasizes high-quality service, adherence to established procedures, and a commitment to customer satisfaction.Main Responsibilities:• Provide assistance through official communication channels.• Support users with inquiries regarding navigation, registration, payments, and functionalities.• Document information and adhere to operational protocols.• Strive for excellence in customer experience.
Join the dynamic team at launch2 as a Paid Media Specialist focusing on Social Media. In this role, you will leverage your expertise in paid media strategies to enhance our clients’ visibility and engagement across social platforms. You will be responsible for designing, executing, and optimizing campaigns that drive measurable results.
Segula Technologies is hiring an Automotive Process Specialist (Process Simulate) to join the team in Curitiba. This entry-level position supports the optimization and simulation of automotive manufacturing processes. Role overview This role focuses on improving production efficiency and quality through process simulation. The position is well suited for recent graduates or those beginning a career in the automotive sector. What you will do Assist with simulating automotive production processes Support efforts to increase manufacturing efficiency Contribute to initiatives that enhance product quality Requirements Entry-level: open to recent graduates or those starting out in the automotive industry Interest in process simulation and manufacturing optimization Based in or able to work in Curitiba
Full-time|Remote|Remote — Curitiba, State of Paraná, Brazil
Who We AreAt Wisevu™ and our sister brands Homevu™ and CharityMarketing.com, we have been a driving force in digital marketing for over 17 years. Our expertise encompasses SEO, digital PR, AI, content marketing, and web development, primarily serving healthcare, home services, and charity clients across Canada, the USA, and Europe.Our team of over 20 remote specialists works collaboratively on exciting client accounts in major markets such as New York City, Toronto, and Spain, employing innovative strategies to make a significant impact.Discover more about us at wisevu.com.Job Overview:We are in search of a skilled SEO Specialist to join our fully remote team. This position may also be referred to as an SEO Analyst, Organic Search Specialist, or Digital Marketing Specialist, depending on your background and experience.As an SEO Specialist at Wisevu, you will collaborate with a lead SEO Accounts Manager to execute a variety of SEO tasks aimed at enhancing our clients’ search engine rankings, both on-page and off-page. You will work alongside a dedicated team of content writers, web designers, developers, PPC experts, and fellow SEOs to create highly effective web pages optimized for search engine visibility, user experience, and conversions.What Will You Do? Conduct comprehensive SEO audits, implement necessary improvements, and work cross-functionally to optimize performance. Implement off-page SEO strategies by building high-quality backlinks using industry-leading tools. Lead content research, strategy, and management; collaborate with writers to refine content and enhance rankings, traffic, and conversion rates. Drive keyword research and implementation, optimize web pages, and develop detailed client content calendars. Ensure timely publication of recurring content that aligns with Wisevu’s quality standards. Analyze monthly performance reports to identify opportunities and report ranking changes to SEO Account Managers and clients. Manage Google My Business profiles, including image uploads and posts. Set up and oversee Google Tag Manager, Analytics, Data Studio, call tracking, rank tracking, and other conversion tools; conduct analytics audits to identify and rectify tracking issues.
Role Overview Segula Technologies is hiring a Test Analyst and Instrumentation Specialist focused on sensors. This full-time position is based in Curitiba. Main Responsibilities Design tests for advanced sensor systems Execute test plans and document results Analyze data to assess sensor performance and reliability Work with teams across functions to improve products Location Curitiba
Join the dynamic team at docplanner as a Revenue Operations Specialist! In this pivotal role, you will be the driving force behind optimizing our revenue processes, ensuring that our sales and marketing teams are equipped with the tools and data they need to succeed. If you are passionate about leveraging data to improve business outcomes and thrive in a fast-paced environment, we want to hear from you!
Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.Your role wi…
Made by people who transform education All positions at Arco are eligible for People with Disabilities. Your Challenges:Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.Monitor the complete customer loyalty cycle, ensuring satisfaction and results.Independently manage contract renewals and expansions.Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.Act as the final escalation point to resolve critical relationship or service demands.Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.
Join us at Docplanner as a Jovem Aprendiz in our Customer Success team, where you will have the opportunity to develop your skills in a dynamic and supportive environment. You will be actively involved in helping our customers achieve their goals and enhancing their experience with our services.
Join our dynamic team at docplanner as a Customer Success Team Manager, where you will lead a passionate group dedicated to enhancing customer satisfaction and retention. In this role, you will develop and implement strategies to foster customer relationships, ensuring a seamless experience from onboarding to ongoing support. You will collaborate with various departments to address customer needs and drive continuous improvement.
Are you passionate about customer satisfaction and eager to drive customer success in a dynamic role? Join Docplanner as a Customer Success Analyst specializing in 360 Media solutions! In this position, you will work closely with clients to ensure they receive the maximum value from our innovative platforms. Your role will involve onboarding new customers, providing ongoing support, and strategizing for their continued success.
Join our dynamic team at docplanner as a Sales Coordinator in Curitiba! In this pivotal role, you will oversee sales operations, drive customer engagement, and enhance our overall sales strategy. We are looking for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
Key Responsibilities:Manage, Structure, and Optimize CRM Journeys: Develop, review, and enhance automation flows across email, WhatsApp, and push notifications, focusing on engagement, reactivation, retention, and conversion throughout the customer lifecycle.Monitor End-to-End Performance: Analyze user behavior within funnels, track metrics across channels, identify bottlenecks, opportunities, and necessary prioritizations. Ensure a 360º view of the user and data-driven decision making.Collaborate Closely with Product and Business Teams: Ensure squad initiatives align with the company’s strategic goals, contributing insights, planning, and tactical direction.Lead Growth Experiments and Tests: From hypothesis development to execution and result analysis, conduct A/B tests, channel experiments, landing page optimizations, and evolve acquisition flows.Support and Optimize Acquisition, Activation, Retention, and Revenue Funnels: Drive key metrics such as CAC, activation, LTV, churn, and engagement—always delivering high-impact outcomes.Identify Opportunities and Improve Communication and Flow: Propose structural and evolutionary adjustments based on deep analysis, benchmarks, and best practices.Document Insights, Tests, Processes, and Best Practices: Ensure the continuity of strategies and scalability of results.Embrace an agile and experimental mindset, continually seeking quick wins and scalable hypotheses that contribute to sustainable growth.Collaborate with teams such as Content, Product, Tech, Design, and BI to enable testing, evolution, integrations, and innovative solutions.
Responsibilities:Lead the customer service team to achieve departmental goals.Supervise and manage schedules, assigning daily and weekly tasks to the support team.Monitor the adherence to work schedules and shifts of supervisors.Report voluntary resignations within the team.Notify about terminations that require severance pay.Request and oversee administrative warnings for team members, gathering evidence and defining necessary commitments.Approve requests for additional tools for team members.Conduct one-on-one meetings to identify improvement areas and provide feedback to supervisors.Manage and track the fulfillment of KPIs and OKRs.Evaluate the performance of the entire support team.Request new positions for the department (internal promotions, replacements, or new hires).Conduct final interviews for support candidates.Confirm the pipeline and the leader responsible for new hires.Approve vacation requests through the Runa system, considering peak seasons and established guidelines.Authorize contracts for indefinite employment of support team members.Email HR about any exceptions regarding former employees' email usage.Notify HR about changes in work location.Communicate changes in variable compensation metrics, goals, and rules for agents and team leaders to HR.
Join Segula Technologies as an Automotive Process Specialist in Curitiba, where you will play a critical role in enhancing our automotive processes. You will collaborate with cross-functional teams to optimize production efficiency and ensure quality standards are met.Your expertise will contribute to innovative solutions and continuous improvement within our industrialization department, driving excellence in automotive manufacturing.
Key Responsibilities:Engage with customers through chat, email, and other channels utilized by the company.Provide prompt assistance, probe for issues, resolve inquiries, and qualify problems.Document all customer interactions comprehensively.Monitor and achieve positive indicators for quality, productivity, and customer satisfaction in your responses.Offer first-level solutions or escalate more complex requests to specialized teams.Contribute suggestions for improving processes and products to enhance both the efficiency of the team and the customer experience.
As a Paid Media Specialist at launch2, you will play a pivotal role in shaping our digital marketing strategies. You will be responsible for managing and optimizing paid advertising campaigns across various platforms to drive brand awareness and achieve client objectives. Your analytical mindset and creative approach will help us maximize ROI and engage target audiences effectively.
Join our dynamic team at Skydropx as a Customer Support Technician, where you will be the guiding light for our clients. Your role will involve troubleshooting, guiding, and providing exceptional support to ensure customer satisfaction. You will engage with various clients, assisting them in resolving issues and enhancing their overall experience with our services.
Skydropx is looking for a Senior Customer Engagement Analyst in Curitiba. This position centers on improving how customers interact with our services and shaping strategies that support stronger engagement. Role overview The Senior Customer Engagement Analyst examines customer interactions to uncover trends and opportunities. Findings from this analysis inform new approaches to customer experience and help guide the direction of engagement initiatives. What you will do Analyze customer data and interactions to identify patterns and areas for improvement Develop actionable insights to support customer satisfaction and loyalty Work closely with teams across the company to implement engagement strategies Help ensure our customer engagement efforts continue to meet and exceed expectations Requirements Strong analytical skills and experience working with customer data Ability to collaborate with cross-functional teams Experience in customer engagement or related fields
Join our dynamic team at docplanner as an Inside Sales B2B - Upsell Specialist. In this role, you will be responsible for driving sales growth through upselling initiatives within our existing client base. You will leverage your exceptional communication skills to identify opportunities, build strong relationships, and provide tailored solutions that meet our clients' needs.
Full-time|BRL 1.5K/yr - BRL 1.5K/yr|On-site|Curitiba, State of Paraná, Brazil
We are seeking a dedicated Customer Service Representative to join our team in Curitiba, State of Paraná. This professional will provide exceptional support to our clients through various communication channels, addressing inquiries, fulfilling requests, and ensuring a positive experience. The role emphasizes high-quality service, adherence to established procedures, and a commitment to customer satisfaction.Main Responsibilities:• Provide assistance through official communication channels.• Support users with inquiries regarding navigation, registration, payments, and functionalities.• Document information and adhere to operational protocols.• Strive for excellence in customer experience.
Join the dynamic team at launch2 as a Paid Media Specialist focusing on Social Media. In this role, you will leverage your expertise in paid media strategies to enhance our clients’ visibility and engagement across social platforms. You will be responsible for designing, executing, and optimizing campaigns that drive measurable results.
Segula Technologies is hiring an Automotive Process Specialist (Process Simulate) to join the team in Curitiba. This entry-level position supports the optimization and simulation of automotive manufacturing processes. Role overview This role focuses on improving production efficiency and quality through process simulation. The position is well suited for recent graduates or those beginning a career in the automotive sector. What you will do Assist with simulating automotive production processes Support efforts to increase manufacturing efficiency Contribute to initiatives that enhance product quality Requirements Entry-level: open to recent graduates or those starting out in the automotive industry Interest in process simulation and manufacturing optimization Based in or able to work in Curitiba
Full-time|Remote|Remote — Curitiba, State of Paraná, Brazil
Who We AreAt Wisevu™ and our sister brands Homevu™ and CharityMarketing.com, we have been a driving force in digital marketing for over 17 years. Our expertise encompasses SEO, digital PR, AI, content marketing, and web development, primarily serving healthcare, home services, and charity clients across Canada, the USA, and Europe.Our team of over 20 remote specialists works collaboratively on exciting client accounts in major markets such as New York City, Toronto, and Spain, employing innovative strategies to make a significant impact.Discover more about us at wisevu.com.Job Overview:We are in search of a skilled SEO Specialist to join our fully remote team. This position may also be referred to as an SEO Analyst, Organic Search Specialist, or Digital Marketing Specialist, depending on your background and experience.As an SEO Specialist at Wisevu, you will collaborate with a lead SEO Accounts Manager to execute a variety of SEO tasks aimed at enhancing our clients’ search engine rankings, both on-page and off-page. You will work alongside a dedicated team of content writers, web designers, developers, PPC experts, and fellow SEOs to create highly effective web pages optimized for search engine visibility, user experience, and conversions.What Will You Do? Conduct comprehensive SEO audits, implement necessary improvements, and work cross-functionally to optimize performance. Implement off-page SEO strategies by building high-quality backlinks using industry-leading tools. Lead content research, strategy, and management; collaborate with writers to refine content and enhance rankings, traffic, and conversion rates. Drive keyword research and implementation, optimize web pages, and develop detailed client content calendars. Ensure timely publication of recurring content that aligns with Wisevu’s quality standards. Analyze monthly performance reports to identify opportunities and report ranking changes to SEO Account Managers and clients. Manage Google My Business profiles, including image uploads and posts. Set up and oversee Google Tag Manager, Analytics, Data Studio, call tracking, rank tracking, and other conversion tools; conduct analytics audits to identify and rectify tracking issues.
Role Overview Segula Technologies is hiring a Test Analyst and Instrumentation Specialist focused on sensors. This full-time position is based in Curitiba. Main Responsibilities Design tests for advanced sensor systems Execute test plans and document results Analyze data to assess sensor performance and reliability Work with teams across functions to improve products Location Curitiba
Join the dynamic team at docplanner as a Revenue Operations Specialist! In this pivotal role, you will be the driving force behind optimizing our revenue processes, ensuring that our sales and marketing teams are equipped with the tools and data they need to succeed. If you are passionate about leveraging data to improve business outcomes and thrive in a fast-paced environment, we want to hear from you!
