Customer Success Team Manager

Join our dynamic team at docplanner as a Customer Success Team Manager, where you will lead a passionate group dedicated to enhancing customer satisfaction and retention. In this role, you will develop and implement strategies to foster customer relationships, ensuring a seamless experience from onboarding to ongoing support. You will collaborate with various departments to address customer needs and drive continuous improvement.

Made by people who transform education All positions at Arco are eligible for People with Disabilities. Your Challenges:Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.Monitor the complete customer loyalty cycle, ensuring satisfaction and results.Independently manage contract renewals and expansions.Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.Act as the final escalation point to resolve critical relationship or service demands.Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.

Join us at Docplanner as a Jovem Aprendiz in our Customer Success team, where you will have the opportunity to develop your skills in a dynamic and supportive environment. You will be actively involved in helping our customers achieve their goals and enhancing their experience with our services.

Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.Your role will involve collaborating closely with clients to understand their specific needs and challenges, providing them with tailored support, and ensuring they are fully equipped to utilize our platform effectively. You will also work with our internal teams to communicate customer feedback and improve our onboarding process.

Are you passionate about customer satisfaction and eager to drive customer success in a dynamic role? Join Docplanner as a Customer Success Analyst specializing in 360 Media solutions! In this position, you will work closely with clients to ensure they receive the maximum value from our innovative platforms. Your role will involve onboarding new customers, providing ongoing support, and strategizing for their continued success.

Responsibilities:Lead the customer service team to achieve departmental goals.Supervise and manage schedules, assigning daily and weekly tasks to the support team.Monitor the adherence to work schedules and shifts of supervisors.Report voluntary resignations within the team.Notify about terminations that require severance pay.Request and oversee administrative warnings for team members, gathering evidence and defining necessary commitments.Approve requests for additional tools for team members.Conduct one-on-one meetings to identify improvement areas and provide feedback to supervisors.Manage and track the fulfillment of KPIs and OKRs.Evaluate the performance of the entire support team.Request new positions for the department (internal promotions, replacements, or new hires).Conduct final interviews for support candidates.Confirm the pipeline and the leader responsible for new hires.Approve vacation requests through the Runa system, considering peak seasons and established guidelines.Authorize contracts for indefinite employment of support team members.Email HR about any exceptions regarding former employees' email usage.Notify HR about changes in work location.Communicate changes in variable compensation metrics, goals, and rules for agents and team leaders to HR.

Join our dynamic team at docplanner as a Sales Coordinator in Curitiba! In this pivotal role, you will oversee sales operations, drive customer engagement, and enhance our overall sales strategy. We are looking for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Join our dynamic team at Skydropx as a Customer Support Technician, where you will be the guiding light for our clients. Your role will involve troubleshooting, guiding, and providing exceptional support to ensure customer satisfaction. You will engage with various clients, assisting them in resolving issues and enhancing their overall experience with our services.

Skydropx is looking for a Senior Customer Engagement Analyst in Curitiba. This position centers on improving how customers interact with our services and shaping strategies that support stronger engagement. Role overview The Senior Customer Engagement Analyst examines customer interactions to uncover trends and opportunities. Findings from this analysis inform new approaches to customer experience and help guide the direction of engagement initiatives. What you will do Analyze customer data and interactions to identify patterns and areas for improvement Develop actionable insights to support customer satisfaction and loyalty Work closely with teams across the company to implement engagement strategies Help ensure our customer engagement efforts continue to meet and exceed expectations Requirements Strong analytical skills and experience working with customer data Ability to collaborate with cross-functional teams Experience in customer engagement or related fields

We are seeking a talented and motivated CX Project Manager with a strong background in Genesys Cloud to join our dynamic team. In this role, you will lead customer experience projects, ensuring successful implementation and optimization of our clients' cloud solutions. Your expertise will directly contribute to enhancing client satisfaction and business outcomes.Key responsibilities include managing project timelines, collaborating with cross-functional teams, and utilizing your technical knowledge to provide innovative solutions. If you are passionate about customer experience and have a proven track record in project management, we would love to hear from you!

We are seeking a dedicated Customer Service Representative to join our team in Curitiba, State of Paraná. This professional will provide exceptional support to our clients through various communication channels, addressing inquiries, fulfilling requests, and ensuring a positive experience. The role emphasizes high-quality service, adherence to established procedures, and a commitment to customer satisfaction.Main Responsibilities:• Provide assistance through official communication channels.• Support users with inquiries regarding navigation, registration, payments, and functionalities.• Document information and adhere to operational protocols.• Strive for excellence in customer experience.

About Fast Medic Fast Medic focuses on improving health management and supporting better quality of life for citizens. With more than 20 years serving the government sector, the company is based in Curitiba, Paraná, and also works in São Paulo, Ceará, and Minas Gerais. The team brings expertise in Public Health Management and Systems Development, delivering secure and efficient technology solutions to municipalities throughout Brazil. Role Overview: Administrative Manager Fast Medic, part of Valsoft Corporation, seeks an Administrative Manager to lead administrative, financial, and HR support functions. This role calls for someone who not only handles daily tasks but also shapes and organizes processes to protect the company’s organizational and financial stability. The ideal candidate brings autonomy, a strong analytical approach, and hands-on experience managing multiple business areas. A proactive mindset and the ability to see the big picture are key for success in this position. Location Curitiba, State of Paraná, Brazil

Join AFRY as a Project Management Analyst in our vibrant Curitiba office. We are looking for a motivated individual who is passionate about driving successful project outcomes and enhancing operational efficiency. Your role will involve working collaboratively with cross-functional teams to ensure that projects are delivered on time and within scope. You will have the opportunity to develop your skills in project management methodologies while contributing to innovative solutions that meet client needs.

At CI&T, we excel in technology transformation, merging human talent with artificial intelligence to deliver innovative and scalable tech solutions.With a global workforce of over 8,000 professionals, we have established successful collaborations with more than 1,000 clients in our 30 years of operation. The integration of artificial intelligence is central to our mission.We are in search of a dedicated professional to strategically and operationally manage IT service processes, ensuring efficiency throughout the ticket lifecycle and driving continuous improvement in processes, tools, and customer experience. This role requires strong collaboration with technical teams, business units, and executive stakeholders.

Join our dynamic team at Red Bull as a Senior Sales Coordinator (Distribution Partner Manager) in Curitiba. In this pivotal role, you will be responsible for leading sales strategies and managing distribution partnerships to drive revenue growth and enhance market presence. Your expertise will be crucial in fostering strong relationships with partners and optimizing our distribution channels.

Location: Curitiba, Brazil (Hybrid: three days per week in-office) Company: Nium Role overview Nium is looking for a Cybersecurity Manager to oversee cybersecurity compliance for its Brazil operations. This position ensures that all activities align with Resolution BCB 85/2021 and serves as the main authority on cyber risk management in the country. The Cybersecurity Manager reports directly to the Country Manager and provides updates to the Group Chief Information Security Officer (CISO). This role combines regulatory compliance with hands-on security operations in a regulated payment institution. Working in a hybrid model, the Cybersecurity Manager collaborates with cross-functional teams and has significant visibility within the organization. Key responsibilities Lead cybersecurity compliance efforts in line with Resolution BCB 85/2021 for Nium Brazil. Act as the primary point of contact for cyber risk management in Brazil. Report directly to the Country Manager and provide updates to the Group CISO. Work closely with local and global teams to ensure regulatory and operational security standards are met. What Nium offers Chance to help shape the future of global financial transactions at scale. Work in a regulated, innovative fintech environment with international reach. Hybrid work model with three days per week in the Curitiba office. Opportunities for cross-functional collaboration and high-impact work.

Role overview Accor is seeking a Garçom Tournant in Curitiba to help the restaurant team deliver attentive service. This role centers on making each guest's dining experience enjoyable and welcoming. Main responsibilities Take guest orders with accuracy and efficiency Serve food and drinks with professionalism Foster a friendly, inviting atmosphere in the dining area Assist colleagues to keep restaurant operations running smoothly Requirements Background in restaurant or hospitality service is an advantage Comfortable interacting with people and offering attentive service Organized and able to stay focused during busy times Positive attitude and strong communication skills This position suits those who enjoy working with guests and want to contribute to a supportive team at Accor in Curitiba.

Role overview Speechify is looking for a Software Engineer, Platform to join the team in Curitiba, Brazil. This position centers on developing and refining the core platform that underpins Speechify’s products. The work involves close collaboration with fellow engineers and team members, all aiming to deliver solutions that improve the experience for users. What you will do Develop and maintain features that strengthen the platform’s performance and reliability Partner with colleagues to design and implement solutions that enhance how users interact with Speechify products Share ideas and technical insights to support ongoing projects What Speechify offers Projects that encourage technical growth and skill development A team atmosphere that values creativity and support Chances to work with modern technologies Speechify’s mission is to empower people through technology. The team welcomes engineers who enjoy tackling challenges and want to help shape digital experiences.

Join Us in Transforming Healthcare! Welcome to the innovative side of technology! You may know us by various names such as Feegow, Doctoralia, or Docplanner, depending on where you are. All these names represent our commitment under the Docplanner Group.For over 12 years, we have been dedicated to revolutionizing healthcare by empowering patients with the ability to leave and read reviews about their experiences. We also provide doctors with efficient technologies to manage their bookings, allowing them to focus on what truly matters: patient care. Today, we invite you to be a part of our mission to make healthcare more human.Your Role at FeegowAs an Engineering Manager at Feegow, you will lead our talented engineering team in crafting innovative solutions that enhance healthcare management for physicians and their patients.Why Choose Docplanner Group?With operations in 13 countries and over 80 million patients relying on us each month, we are proud to have earned the trust of 130,000 specialists and prominent investors including Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. Despite our growth to over 2,500 employees worldwide, we maintain the startup spirit that inspired us from the beginning.Joining us means making a positive impact and embracing diversity. We support you in bringing your whole self to work, whether you choose to work from home or in our offices located in Curitiba and Rio de Janeiro.

About the Department: As a leading player in the Latin American market, the Wealth Management division at BTG Pactual boasts one of the most skilled and award-winning teams in asset management services. We meticulously assess the individual demands and needs of each client to craft tailored financial solutions, always adhering to the regulatory standards of each country. The Wealth Management team is primarily responsible for establishing and managing relationships with ultra-high-net-worth clients (UHNW), providing them with strategic insights into resource allocation and capital protection. Additionally, we aim to develop and maintain long-term relationships, offering the best advice during various life stages of our clients. Your Daily Responsibilities: Monitor client operations and positions, executing and billing client orders across various markets, both onshore and offshore. Direct interaction with clients in the division. Optimize internal processes and controls. Present product offerings to clients. Collaborate with other areas of the bank (Middle Office, Onboarding, Legal, Foreign Exchange, Compliance, among others). We Expect from You: Completed higher education, preferably in Administration, Economics, or Engineering. Availability to work 100% onsite at our Curitiba office. Strong knowledge of onshore and offshore financial markets. CPA 20 (ANBIMA) certification is desirable; CFP is a plus. Ability to focus and manage multiple demands effectively. Fluency in English, both spoken and written.