Technical Customer Success Manager

Join Armistech Security as a Technical Customer Success Manager, where you'll be pivotal in ensuring our clients achieve their desired outcomes using our advanced security solutions. This role combines technical expertise with exceptional customer service, enabling you to foster strong relationships with our clients and drive their success.As a Technical Customer Success Manager, you'll engage with clients post-implementation, providing guidance, troubleshooting, and strategic insights to maximize the value of our products. Your proactive approach will help identify opportunities for upselling and cross-selling, ensuring our clients are satisfied and well-supported.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

As a Customer Success Manager at Spare, you will play a pivotal role in ensuring our clients achieve maximum value from our innovative solutions. You will be responsible for building strong relationships with customers, understanding their needs, and guiding them through our offerings. Your expertise in customer engagement will help in driving product adoption and delivering outstanding service quality.This role requires a proactive individual who can navigate complex customer environments and foster long-term partnerships. You will collaborate closely with cross-functional teams to align customer objectives with company goals.

At Xometry (NASDAQ: XMTR), we empower the industries of today and tomorrow by connecting visionary thinkers with the manufacturers who can bring their concepts to fruition. Our innovative digital marketplace equips manufacturers with the essential resources needed for growth, while providing Fortune 1000 companies with seamless access to global manufacturing capabilities.We are in search of driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this pivotal role, you will be integrated within our most strategic accounts, serving as an extension of their engineering teams. This position uniquely combines customer engagement, technical acumen, and operational execution. While reporting to Operations, you will collaborate closely with the Sales department to foster growth and ensure exceptional customer satisfaction.This is an exciting opportunity to become part of a forward-thinking and expanding company at the forefront of digital manufacturing. If you are a motivated Mechanical Engineer with a dedication to customer success and a desire to make a meaningful impact, we encourage you to apply!

Join Semperis as a Customer Success Manager for Scale SMB and be part of a mission-driven team! At Semperis, we prioritize creating a positive workplace where our employees feel valued, supported, and empowered to excel. Our commitment to purpose, growth, and work-life balance has earned us accolades as one of America’s Fastest-Growing Cybersecurity Companies according to the Inc. 5000, a DUNS 100 Top Startup to Work For, and multiple Inc. Best Workplace awards.Your Role: As a Customer Success Manager, you will take the lead in managing and enhancing our customer success programs for Small to Medium-Sized Business (SMB) clients, including Commercial, SLED, and Federal sectors. Your impact will be felt across the Central Time Zone as you deliver an exceptional customer journey and drive our growth initiatives.Key Responsibilities:Develop and execute success plans tailored for your portfolio of strategic and scale customers, guiding them through key lifecycle stages such as onboarding, adoption, optimization, expansion, and renewal.Design and implement engaging programs, including onboarding cohorts, digital journeys, product enablement webinars, and proactive health checks.Foster collaborative relationships across cross-functional teams, including Technical Delivery and Sales, to maximize success for our SMB clients.Utilize your cyber-security expertise to identify product and operational gaps, developing scalable solutions to enhance customer satisfaction.Ensure smooth onboarding for new customers, facilitating successful implementation of Semperis solutions.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

Join Our Team as a Customer Success Manager!Are you passionate about driving the success of our US clients? Beyond Now is a premier international provider of ecosystem orchestration and digital platforms. Our mission is to empower organizations to rapidly launch innovative services and enhance revenue in today's landscape of cloud computing, IoT, AI, and 5G technology.We are expanding our global team with talented professionals, and we invite you to become part of our dynamic workforce in the United States.Your Role:As a key member of our team, you will ensure the success and satisfaction of our telecommunications clients through a blend of domain expertise, strategic relationship management, and a keen focus on fostering growth and operational efficiency on our platform.Customer Success and Satisfaction:Build and nurture strong relationships with stakeholders in telco accounts.Act as a trusted advisor, offering strategic insights to maximize platform value.Enhance customer satisfaction metrics by proactively addressing needs and delivering exceptional service.Maintain an on-site presence to strengthen relationships and understand client challenges.Platform Growth and Adoption:Encourage increased platform usage by guiding customers to manage additional services.Spot opportunities to introduce new services across existing and new business units.Work collaboratively with cross-functional teams to customize solutions for customer requirements.Revenue and Financial Management:Drive revenue from existing accounts and new operating companies.Ensure accurate forecasting and meet targeted revenue growth for our SaaS products.Oversee cash collection processes to maintain robust financial health.Performance Metrics: Achieve key performance indicators such as CSAT and NPS improvement, revenue growth, and more.

Role Overview Semperis is hiring an Enterprise Customer Success Manager in Dallas, TX. This person will work closely with enterprise clients to help them get the most out of Semperis identity protection solutions. The role centers on guiding clients through implementation and supporting them as they adopt and expand their use of our products. What You Will Do Build and maintain strong relationships with enterprise customers Understand each client’s business needs and objectives Provide strategic guidance throughout the customer journey Facilitate clear communication between clients and Semperis internal teams Support clients to ensure satisfaction and long-term success with Semperis solutions

About 3E:3E is a passionate, mission-driven organization striving to foster a safer and more sustainable world!We offer award-winning regulatory expertise and innovative technology that integrates data and intelligence related to chemicals, regulations, products, and supply chains for over 5,000 customers worldwide.With over 35 years of experience and 15 locations across North America, Europe, and Asia, we connect our customers to a new era of expert-led AI solutions, designed to expedite future product compliance with trust, speed, and domain authority.Are you prepared to help shape the future? Join us!At 3E, our goal is to help customers derive lasting value from the products and services they depend on daily. We are in search of a Customer Success Manager who can cultivate robust customer relationships, drive product adoption, and support retention and growth across a designated portfolio.In this position, you will collaborate closely with an Account Manager to ensure customers maximize their investment in 3E solutions. You will act as a trusted advisor, guiding customers towards enhanced usage, deeper engagement, and improved business outcomes. Furthermore, you will identify potential risks, assist in renewal preparedness, and explore opportunities for ongoing value expansion. This role is ideal for an individual who possesses strong relationship-building skills and commercial insight, enjoys working across various products, and is motivated by facilitating customer success.What success looks likeSuccess in this role entails establishing strong, trusted relationships that result in meaningful adoption, consistent engagement, and long-term retention. You will be instrumental in helping customers realize value from 3E solutions while assisting your Account Manager in achieving renewal and growth objectives. This includes increasing product usage across your accounts, maintaining a proactive engagement schedule, addressing risks before they affect retention, and ensuring customers perceive 3E as a strategic partner rather than merely a vendor.

OpenGov is the premier provider of AI and ERP solutions tailored for local and state governments across the United States. With a robust network of over 2,000 cities, counties, state agencies, school districts, and special districts, OpenGov empowers public sector organizations to operate more efficiently, adapt to evolving needs, and foster public trust. Our flagship products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data solutions. These state-of-the-art solutions are seamlessly integrated within the OpenGov ERP, enabling public entities to prioritize their missions and maximize ROI with every investment and decision. Discover how OpenGov is revolutionizing government effectiveness and accountability for communities everywhere at OpenGov.com.Job SummaryAs a Customer Success Manager II at OpenGov, you will take charge of a diverse portfolio of approximately 80 clients, transforming their engagement with our software into a powerful tool for community service. This proactive role is crafted for high achievers who excel in organization, relationship management, and achieving retention goals.Key ResponsibilitiesStrategic Portfolio Management: Oversee the full lifecycle of your clients, transitioning from reactive support to an engaged partnership focused on their success.Risk Mitigation & Retention: Utilize data analytics to proactively identify accounts at risk. Develop and implement strategies to stabilize usage and ensure timely renewals.Commercial Ownership: Manage the renewal process end-to-end, maintaining high Net Revenue Retention (NRR) and identifying opportunities for expansion that align with customer needs.Adoption Mastery: Conduct regular executive business reviews (EBRs) to align OpenGov’s value proposition with the evolving goals of your customers related to legislation and budget.Internal Advocacy: Represent the customer’s perspective to our Product and Engineering teams, ensuring that the realities of government operations inform our development roadmap.Process Excellence: Contribute to optimizing our operational workflows for churn prevention and efficient onboarding.

Nozomi Networks is expanding its reach in OT and IoT cybersecurity, protecting critical infrastructure for organizations worldwide. The company’s AI-driven platform supports industries such as energy, manufacturing, transportation, and government across more than 68 countries. The Associate Customer Success Manager will join the Customer Success team in Dallas, Texas. This role centers on building and maintaining strong relationships with critical accounts. Acting as the main point of contact for key clients, the Associate Customer Success Manager will focus on customer satisfaction, product adoption, and retention. What you will do Serve as the primary contact for assigned critical accounts Understand client success metrics and help drive adoption of Nozomi Networks’ platform Facilitate value realization and address customer inquiries Resolve issues promptly to ensure ongoing satisfaction Grow into a trusted advocate for customers within the organization Requirements Proven experience in account management or customer success Strong technical skills and the ability to communicate clearly Demonstrated ability to engage customers and drive high renewal rates Nozomi Networks offers the chance to make a meaningful impact at a pivotal stage of growth. This position is well suited for those ready to help shape the future of cybersecurity and customer success.

At Varicent, we are revolutionizing the Sales Performance Management (SPM) landscape and setting new benchmarks for organizational revenue achievement. Our state-of-the-art SaaS solutions empower revenue leaders globally to craft intelligent go-to-market strategies, enhance seller productivity, and harness unexploited potential. Recognized as a leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2, Varicent's solutions are trusted by diverse global industry leaders including T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and many more. Here’s why you’ll excel at Varicent:Innovate with Purpose: Create transformative solutions that impact customers worldwide.Join a Culture of Excellence: Collaborate within a diverse and innovative team.Shape the Future: Take the lead in redefining revenue optimization.Grow Together: Unlock your potential in a nurturing environment.Join us at Varicent—where your skills and aspirations converge with limitless opportunities for success! We are seeking a Vice President of Customer Success to spearhead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.

As a Customer Success Manager at Canary Technologies, you will be at the forefront of enhancing our clients' experiences with our innovative solutions tailored for global strategic brands. Your role will involve building strong relationships with key stakeholders, ensuring the successful implementation of our products, and delivering exceptional support to drive customer satisfaction and retention.

Why Join Harvey?At Harvey, we’re revolutionizing the landscape of legal and professional services — not just incrementally, but comprehensively. By harnessing cutting-edge agentic AI, a robust enterprise platform, and extensive domain knowledge, we’re transforming the execution of critical knowledge work for years to come.This is a unique opportunity to contribute to the establishment of a generational company at a pivotal moment. With over 1000 customers across more than 58 countries, a strong product-market fit, and exceptional investor backing, we are rapidly scaling and defining a new market category in real-time. The work is ambitious, the standards are high, and the potential for growth — personally, professionally, and financially — is unparalleled.Our team is intelligent, driven, and passionately committed to our mission. We operate swiftly, with intensity, and take genuine ownership of the challenges we address — from initial ideation to long-term solutions. We maintain close relationships with our customers — from leadership to engineers — collaborating to resolve real issues with urgency and care. If you excel in uncertainty, strive for excellence, and wish to help shape the future of work alongside others who set the bar high, we invite you to build with us.At Harvey, the future of professional services is being crafted today — and we’re just beginning.Role OverviewAs an Enterprise Customer Success Manager, you will play a vital role in guiding our clients throughout their journey with Harvey, helping to define the future of work within leading enterprises and top law firms. This position is crucial in ensuring our clients not only embrace but also maximize the value of our technology. You will serve as a trusted advisor, seamlessly integrating Harvey into their business processes and workflows.Key ResponsibilitiesStrategic Implementation: Lead the integration of Harvey into client workflows, ensuring smooth adoption and optimal utilization of our AI solutions.Training & Enablement: Promote the capabilities of LLMs while meeting with end users to facilitate their daily adoption of Harvey as an indispensable product.Client Relationship Management: Act as the primary contact for clients, taking a prescriptive and consultative approach to deliver an exceptional customer experience.Success Metrics Management: Utilize adoption rates, utilization metrics, and other KPIs to drive strategies that ensure client satisfaction and a high return on investment.Advocacy and Engagement: Foster user and stakeholder engagement, turning them into advocates for Harvey within their organizations.

About JustParkJustPark stands as the leading partner delivering innovative B2B solutions for destinations alongside top-tier B2C services for drivers. We are committed to making the parking experience simple and hassle-free. Whether for venues, local governments, or private driveways, our platform empowers drivers to effortlessly find, book, and pay for parking while equipping our partners with the tools to provide outstanding parking experiences.Our vision has always been to enhance the parking experience from start to finish. This vision has come to fruition through the collaboration of two pioneering companies—ParkHub and JustPark. ParkHub has transformed event parking across the United States, enhancing venue operations for a seamless experience, while JustPark has redefined the parking landscape in the UK, turning the spot search into a straightforward task.Together as a unified entity, we are leveraging our combined expertise to deliver an all-encompassing, frictionless parking solution that serves both businesses and consumers effectively.About the RoleThe Integration Success Manager will oversee the entire lifecycle of our integration partner relationships. This includes onboarding new partners to our platform, deploying integrations across our parking operator clientele, and acting as the main escalation point for any issues that arise.This position is cross-functional, offering significant ownership and sits at the intersection of partnerships, client success, and product engineering. You will be the driving force behind ensuring integrations perform effectively in real-world scenarios, not solely on paper.What You’ll DoIntegration Partner Onboarding & EnablementLead the technical onboarding process for new integration partners (such as parking hardware vendors and ticketing platforms).Collaborate with engineering to define and document integration specifications, data flows, and credential/provisioning requirements.Create onboarding playbooks and maintain partner-facing documentation to ensure future deployments are both repeatable and scalable.Partner Relationship ManagementAct as the primary contact for a portfolio of integration partners.Conduct regular business reviews, monitor integration health metrics, and relay partner feedback to internal product and engineering teams.Manage partner expectations regarding roadmap timelines, API changes, and deprecations.Identify and pursue opportunities to expand partnerships through new products and enhancements to existing integrations.Client-Side Integration DeploymentOversee the provisioning and configuration of partner integrations for end clients (for example, setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding initiative).Coordinate with internal teams (client success, onboarding, support, engineering) and partners to ensure deployments are executed smoothly and punctually.Ensure a seamless transition from deployment to steady-state operations, guaranteeing that the client's needs are met effectively.

About ZiplineAre you ready to make a difference? At Zipline, we are committed to revolutionizing logistics through our innovative autonomous drone delivery technology. From delivering essential blood supplies in Rwanda to enhancing order fulfillment for retail and restaurant partners across the U.S., we are reshaping the last-mile delivery landscape.Our technology may be intricate, but our mission is straightforward: to create a logistics system that ensures timely delivery of essential goods. By leveraging AI and autonomous robotics, Zipline is on a path to reduce carbon emissions, alleviate traffic congestion, and ensure equitable access to services for billions globally.We are a team of dedicated and pragmatic problem solvers who believe in building a business that is not only profitable but also beneficial for the world. If this resonates with you, we invite you to join us in our mission.

Are you passionate about fostering success for our US clients? If so, we want you on our dynamic team!Beyond Now is a global leader in ecosystem orchestration and digital platform solutions, empowering organizations to swiftly launch new services and enhance revenue in today's fast-paced environment of cloud technology, IoT, AI, and 5G. We are expanding our team with top talent, and we invite you to bring your expertise to our United States division.Customer Success ManagerLocation: Dallas, TX | Hybrid (Client-Based) | Full-time | Immediate StartYour Responsibilities:As a vital member of our team, you will ensure the ongoing success and satisfaction of our telecommunications clients. Your role will blend deep industry knowledge, strategic relationship management, and a focus on enhancing growth and operational efficiency through our platform.Customer Success and Satisfaction:Establish and nurture robust relationships with business and product stakeholders in telecommunications accounts.Serve as a trusted advisor, offering strategic insights to optimize the value derived from our platform.Boost customer satisfaction (CSAT) and Net Promoter Score (NPS) by proactively meeting customer needs and delivering outstanding service.Maintain an on-site presence with clients to deepen relationships and understand their business challenges and opportunities.Platform Growth and Adoption:Encourage clients to manage more services through our platform to increase usage.Identify opportunities for introducing new services and solutions to both existing and new business units.Work collaboratively with cross-functional teams to customize solutions to meet client requirements.Revenue and Financial Management:Drive bookings from existing accounts and new operational companies.Ensure precise revenue forecasting and achieve targeted revenue growth for our SaaS offerings.Oversee cash collection processes to ensure the financial health of operations.Performance Metrics: Take ownership of key performance indicators, including improvements in CSAT and NPS, and growth in revenue.

About UsAt AssistIQ, we strive to revolutionize the healthcare supply chain by addressing a fundamental issue: the lack of precise data and insights regarding supply and implant usage. Our advanced AI-driven software allows for real-time, accurate tracking of supply and implant usage, delivering actionable insights to healthcare systems. This leads to enhanced revenue capture, minimized waste, and ultimately, improved patient care outcomes.About the RoleAs a Customer Success Manager at AssistIQ, you will play a pivotal role in fostering and nurturing customer relationships, ensuring their satisfaction with our products. You will collaborate with our dedicated team to refine our processes and establish best practices, contributing to the development of a scalable customer success model.Your responsibilities will include managing customer relationships, proactively resolving issues, demonstrating product value, and driving customer retention. You will ensure that customers are maximizing the use of our product and work with the Delivery Director to explore expansion opportunities. You will engage with customers early in the sales cycle, support them during implementation, and maintain the relationship post-launch.We are looking for candidates who thrive in a fast-paced startup atmosphere. The ideal candidate will have a strong aptitude for relationship-building, problem-solving, and gathering feedback to identify value for stakeholders. A proactive mindset and exceptional communication skills are essential, as the dynamic nature of startup life means priorities may shift frequently.

Position OverviewThe Client Success Architect II will take on a pivotal leadership role in shaping the development of enterprise data warehouses, data management, and reporting systems. This position is responsible for delivering data-driven solutions, crafting strategic roadmaps, and developing proprietary tools. A deep understanding of enterprise data models and the effective use of both relational and dimensional data sources is essential. Additionally, the role involves mentoring and developing team members.Key ResponsibilitiesReview and validate mapping sources using assigned customer data files.Proactively seek and arrange training opportunities to enhance your skills and knowledge.

Join our dedicated Customer Success team at Descope, where we prioritize the satisfaction and success of our clients as they seamlessly integrate our cutting-edge authentication services. This technical team is pivotal in building enduring customer relationships and guiding clients from onboarding through to successful implementation and scaling of Descope solutions in their production environments. Key Responsibilities Empower customers to master Descope's authentication features by providing hands-on support, sharing best practices, and delivering expert guidance throughout their journey. By thoroughly understanding customer use cases, the team offers tailored advice, facilitates successful integrations, and champions customer needs within the organization.Collaborate with our Developer Relations team to curate and maintain essential resources such as knowledge base articles, documentation, and sample code to meet our customers' technical requirements. While focused on direct customer engagement, the team contributes to resources that foster efficient self-service and expedite the adoption of Descope's solutions.Engage in Internal Collaboration: Work closely with product managers, engineers, and cross-functional teams to ensure customer feedback drives continuous product enhancements and improves the overall customer experience. Assist in identifying feature requests and advocate for customer interests within the company.Act as a Customer Success Advocate: Build strong partnerships with customers to understand their objectives, challenges, and technical needs. Provide insightful direction and support to ensure successful integration and implementation of Descope's services.Oversee the Implementation Process: Guide customers and prospects (POCs) through the complete implementation process, assisting in planning, designing, and deploying Descope into their applications. Address and resolve integration challenges to ensure a smooth experience.Champion the Customer Voice: Collect and relay customer feedback to internal teams, including product management and engineering, to prioritize features and improvements that align with customer needs.Deliver Training and Enablement Support: Design and conduct training sessions that empower customers and their teams to excel in utilizing Descope's features. Serve as the primary technical expert for troubleshooting, advanced use cases, and ongoing technical enablement throughout the customer journey.Collaborate Across Teams: Work in harmony with product management, engineering, and marketing to deliver a cohesive customer experience. Prepare resources and guidance to support new feature launches and updates.Foster Long-term Relationships: Become a trusted advisor to our customers throughout their post-sales journey, ensuring they achieve their desired outcomes.