Help Desk Support with Identity Access Management Experience

Join our dynamic team at 360IT Professionals as a Help Desk Support Specialist. This role requires proficiency in identity access management, where you will assist users by resolving technical issues and ensuring smooth access to systems. If you have a passion for technology and exceptional customer service skills, we want to hear from you!

Join our dynamic team at 360 IT Professionals as a Help Desk Technician with a focus on Identity Management. In this role, you will be responsible for providing exceptional technical support and troubleshooting for our clients' identity management systems. Your expertise will help ensure seamless access management and security compliance.We are looking for an enthusiastic individual who thrives in a fast-paced environment and is eager to learn and grow their skills in IT support and identity management.

Join our dynamic team at 360 IT Professionals as an IT Support Specialist specializing in Identity Access Management. In this role, you will be pivotal in ensuring the security and efficiency of IT systems while providing exceptional support to our clients.Your responsibilities will include troubleshooting technical issues, managing user access, and implementing security protocols. We are looking for someone with a passion for technology and a commitment to delivering high-quality IT support.

Join our dynamic team at 360 IT Professionals as a Help Desk Support Specialist. In this role, you will provide exceptional technical support to our clients, assisting them with hardware and software issues, troubleshooting network problems, and ensuring a smooth user experience. Your contributions will be vital in maintaining high customer satisfaction and operational efficiency.

Join Our Team as a Help Desk Support Specialist!The Identity and Access Management (IAM) unit plays a crucial role in ensuring secure access within our organization. We are currently seeking a dedicated Help Desk Support Specialist to provide exceptional ticket management support, customer service, and expertise in least privilege methodologies regarding security rights, permissions, and groups. The ideal candidate will have hands-on experience with Active Directory, CA Service Desk, and Mainframe systems.This position demands a proactive individual who possesses fundamental troubleshooting skills in networking and computer systems. You will thrive in a fast-paced environment while delivering unparalleled customer service and managing multiple tasks efficiently.

Join our dynamic team at 360 IT Professionals as a Help Desk Support Analyst in the heart of Denver, CO. We are seeking an enthusiastic and tech-savvy individual who excels in providing exceptional customer support in a fast-paced environment. Your role will involve resolving technical issues, assisting users with software and hardware inquiries, and ensuring a seamless IT experience for all stakeholders.

We are seeking a motivated and customer-oriented Help Desk Support I professional to join our dynamic team at stemxpert1. In this entry-level position, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Your role will involve addressing customer inquiries, resolving issues, and ensuring a seamless experience with our products and services.

The Identity and Access Management (IAM) unit plays a crucial role in safeguarding user identities within an organization. This includes protecting critical applications, data, and systems from unauthorized access while efficiently managing the identities and access rights of individuals both within and outside the organization. As an IAM Analyst, you will be tasked with creating and managing accounts to support the LEAP initiative. Your responsibilities will encompass working with Active Directory, CA Service Desk Management, Customer Service Portal, SAVE, CBMS, and Mainframe accounts. Collaboration with the LEAP Business Office, County Security Administrators, and fellow IAM analysts will be essential to your role.This position is pivotal in facilitating identity and access management. You will be responsible for ensuring that customer requests for security access are processed promptly and will provide second-level technical support to the project team, end users, and OIT functional groups. Your role will involve ticket management and participation in project meetings. As an IAM Analyst, you will oversee identity and access management within CA Service Desk, Customer Portal (EEM), Active Directory, and Google.Terms and Conditions:As a condition of employment, you may be required to undergo additional background checks and/or screenings throughout your tenure with OIT.Cyber Security:Contract staff must adhere to the Colorado Cyber Security Policies as provided and updated by the Office of Cyber Security. These policies outline guidelines for vendor security controls, reporting, and monitoring.

DigitalOcean is looking for a Senior Software Engineer (IC3) to join the Customer Trust & Engineering team in Denver. This role focuses on Identity and Access Management (IAM), a critical component for securing the DigitalOcean platform. The IAM systems authorize billions of transactions per second and must maintain single-digit millisecond latency. Key responsibilities Maintain and improve IAM systems to keep them reliable and secure. Design and build new features for the next generation of DigitalOcean’s Identity platform. Integrate secure authentication and authorization mechanisms to support AI initiatives. Develop seamless single sign-on (SSO) integrations for global partners. Enhance the policy engine to handle complex workflows and agent-based processes. Team approach The Customer Trust & Engineering group emphasizes distributed systems, security-minded development, and scalable solutions. Team members collaborate closely, share knowledge, and build tools that support developers and businesses worldwide. Location This position is based in Denver.

Join 360IT Professionals as a Junior Identity Access Consultant, where you will work at the forefront of digital security. In this role, you will assist in implementing and managing identity access solutions for our clients, ensuring their systems are secure and compliant with industry standards.

We are seeking a highly skilled Project Manager with a strong background in identity management to join our dynamic team at 360 IT Professionals. In this pivotal role, you will lead projects that are critical to our clients' success, ensuring effective implementation and integration of identity solutions across various platforms.Your expertise will be crucial in managing timelines, budgets, and resources while fostering collaboration among cross-functional teams. You will also be responsible for developing project plans, identifying risks, and ensuring compliance with industry standards.

About Ping Identity:At Ping Identity, we are committed to creating secure and seamless digital experiences for users around the globe. This vision of digital freedom drives everything we do, fostering a culture where every individual can thrive and contribute their authentic selves.Our innovative cloud identity platform empowers users to engage in shopping, work, banking, and social interactions anywhere, anytime—free from barriers and worries.While safeguarding digital identities is the essence of our technology, championing individual identities is the heart of our culture. We champion every identity. Our core value of Respect Individuality encourages us to celebrate diversity, allowing everyone to bring their true selves to work.Headquartered in Denver, Colorado, with a global footprint, Ping Identity serves some of the world's largest enterprises, including a significant portion of the Fortune 100. We are transforming how businesses perceive cybersecurity, digital experiences, and identity and access management.About the Role:In this pivotal role, you will drive the evolution of enterprise security technology through our Identity Defined Security platform. As we navigate an increasingly AI-driven landscape, the significance of identity management grows exponentially. AI systems require secure access, verified data, trusted interactions, and controlled autonomy—and Ping Identity is at the forefront of this shift.Your mission as the Senior Technology Alliance Manager – AI Partnerships is to lead and expand our AI-focused technology alliances. You will spearhead co-innovation, co-marketing, and co-selling initiatives, establishing Ping Identity as the foundational identity provider for AI-enhanced enterprises.This role, reporting to the Director of Technology Alliances, seeks a strategic leader who is well-versed in AI ecosystems and thrives in a fast-paced environment, with a passion for building unique, revenue-generating partnerships.

About CheckrCheckr is revolutionizing the data platform landscape to facilitate safe and equitable decision-making. Founded in 2014, Checkr employs cutting-edge technology and a comprehensive data platform to assist clients in evaluating risk and ensuring safety and compliance, ultimately fostering trustworthy workplaces and communities. Our esteemed clientele includes over 100,000 businesses such as DoorDash, Coinbase, Lyft, Instacart, and Airtable.At Checkr, we excel in tackling intricate challenges with innovative solutions that propel our mission forward. We are proud to be featured on the Forbes Cloud 100 2025 List and recognized as a Y Combinator 2024 Breakthrough Company.As the Senior Manager, Enterprise Support, you will take charge of enhancing the support experience for Checkr's enterprise customers, ensuring outstanding service delivery and creating scalable support initiatives that set us apart in the industry. Reporting directly to the Director of Customer Support, you will oversee enterprise escalations, premium support programs, and guarantee that our largest clients receive world-class service that fosters retention and growth.You will collaborate closely with Customer Success, Sales, and Product teams to convert enterprise customer requirements into actionable support strategies. You will also build and lead a team of enterprise support specialists who act as trusted advisors to our most strategic accounts, adeptly managing complex technical inquiries, addressing escalations with urgency and expertise, and proactively identifying opportunities to enhance the enterprise customer experience.We seek an experienced enterprise support leader who comprehends the intricacies of supporting complex B2B clients with high-touch service expectations. You possess a proven history of managing enterprise escalations, developing premium support programs, and collaborating cross-functionally to drive customer outcomes. You are data-driven, operationally excellent, and enthusiastic about utilizing both human expertise and AI capabilities to provide exceptional support at scale.This position will necessitate occasional travel (

Judi Health delivers enterprise health technology solutions for employers and health plans. The company’s offerings include Capital Rx, a public benefit corporation providing pharmacy benefit management for self-insured employers; Judi Health™, which supports health benefit management for employers, third-party administrators, and health plans; and Judi®, a proprietary Enterprise Health Platform that brings together all claim administration workflows in one secure, scalable system. Judi Health partners with organizations to help rebuild trust in the U.S. healthcare system. More information is available at www.judi.health. Role overview The Senior Project Manager for Market Access Programs leads the design, rollout, and ongoing improvement of market access initiatives across Commercial, Exchange, Medicare, and Medicaid business lines. This cross-functional position works with internal teams, external vendors, and pharmacy partners to deliver strategic programs, such as specialty pharmacy partnerships and manufacturer-direct solutions. The goal: enhance member experience and reduce overall drug costs. What you will do Develop and manage implementation plans, operational workflows, and training materials for market access programs. Ensure program quality and compliance through regular audits and thorough documentation. Collaborate with the Analytics team to create opportunity assessments and savings reports. Support commercialization of new offerings, including pricing strategies, marketing enablement, and participation in RFI/RFP processes. Requirements Extensive experience in healthcare cost management. Strong analytical and communication skills. Strategic approach to identifying inefficiencies and driving improvements in products and processes. This position is open to candidates in Denver, New York, or remote locations within the United States.

About Ping Identity: At Ping Identity, we are dedicated to delivering secure and seamless digital experiences for all users, embodying what we call digital freedom. This philosophy not only guides our service to customers but also inspires our company culture. We cultivate an environment where employees can thrive in a culture built on the principles of digital freedom.Our intelligent cloud identity platform enables users to shop, work, bank, and connect without friction or fear.While safeguarding digital identities is central to our technology, our commitment to protecting individual identities shapes our culture. We champion every identity. Our core value of Respect Individuality encourages us to celebrate diversity, enabling you to bring your authentic self to work.Headquartered in Denver, Colorado, we have a global presence with offices and employees worldwide, serving some of the largest and most demanding enterprises, including over half of the Fortune 100. At Ping Identity, we are transforming how businesses and individuals approach cybersecurity, digital experiences, and identity and access management.The RolePing Identity is on the lookout for a skilled, hands-on AI Automation Engineer to join our Data & AI team within the Office of the CIO. This position is a builder role — you won’t merely configure platforms; you’ll write code, design custom agent architectures, and deliver production-grade AI automation that generates measurable business impact across the enterprise.As our second AI Automation Engineer, you will collaborate with our existing AI Automation Engineer and report directly to the Director of AI & Data. While the first hire focuses on business process design and low-code/no-code delivery, you will take charge of the programmatic aspects of our agent stack — creating custom agents in Databricks, developing integrations and connectors, and addressing automation challenges that require deep engineering expertise.This role is ideal for someone who is comfortable navigating both Jupyter notebooks and stakeholder meetings, capable of translating complex business problems into effective, governed solutions.

Be a Part of the Financial Revolution.At Robinhood, our goal is to make finance accessible to everyone. With a projected transfer of $124 trillion in wealth to younger generations by 2048, we are at the forefront of an unprecedented financial shift. If you're eager to play a pivotal role in this historic evolution, we want to hear from you.About the Team and the RoleThe Customer Experience team at Robinhood is integral to our mission of making finance inclusive for all. This team is dedicated to providing exceptional support to our customers, addressing a diverse array of account inquiries with timely, precise, and empathetic service.As a Customer Experience Team Lead, you will oversee a team of customer support representatives, ensuring they deliver high-quality service and resolve customer issues with efficiency. You will focus on coaching team members, enhancing their technical skills, and fostering subject matter expertise. Your role will involve collaborating with the Customer Experience Manager to maintain operational excellence and serving as a key contact for complex customer escalations. By driving performance through coaching, quality assurance, and accountability, you will work closely with operations and compliance teams to continually enhance the customer experience.Schedule & Work EnvironmentThis position is office-based, requiring 100% in-person attendance at our Denver, CO or Westlake, TX locations.The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees typically work either five 8-hour shifts or four 10-hour shifts per week, with specific schedules determined post-hire.At Robinhood, we value the benefits of in-person collaboration to inspire innovation and build community. Our office environment is designed to be dynamic and supportive of high-performing teams.Key ResponsibilitiesGuide the development of customer experience representatives providing direct support to our customersDeliver ongoing coaching and performance evaluations to foster strong customer outcomes and team growthAddress escalated customer issues and resolve complex matters with urgency and professionalismManage daily operations, including queue management and workforce optimization to enhance service delivery

Runna is building a training platform for runners of all levels, offering coaching, training plans, and a supportive community through its app. After closing a $6.5M funding round in November 2023 and being named a global finalist for Apple’s iPhone App of the Year in 2024, Runna joined the Strava family in 2025. The company is growing quickly and aims to become the top global platform for runners. This is a chance to join Runna’s team in Denver during a period of rapid expansion and help shape the future of the customer experience function. Role overview The Customer Experience Team Lead will oversee the US Customer Experience team within General Support. The role focuses on delivering a consistent, high-quality, and scalable customer experience for Runna’s users. What you will do Manage and develop a team of customer experience associates Drive team performance using metrics such as CSAT and NPS Ensure smooth day-to-day operations Balance hands-on leadership with strategic planning to support team growth and operational execution Identify customer trends and suggest process improvements Raise communication standards for the team Collaborate with cross-functional teams to turn customer insights into product and experience enhancements Impact and growth This position offers the opportunity to scale the customer experience team and shape the customer journey for a growing user base. The work directly influences both team development and the quality of the product experience for runners worldwide.

Role Overview Colorado Coalition seeks a Client Access Representative in Denver, CO. This position serves as the initial point of contact for clients, helping them with questions and guiding them to the right services. The role supports a welcoming experience for every client who reaches out. What You Will Do Respond to client inquiries in person, by phone, or electronically Provide clear information about available services and next steps Maintain a positive, professional, and empathetic approach in all interactions Help ensure clients move smoothly through the intake or service process What Helps You Succeed Strong communication and listening skills Ability to connect with people from diverse backgrounds Patience and empathy when handling sensitive situations Attention to detail and reliability

Join the team as a Customer Experience Representative and be the voice of exceptional service!Your role will be pivotal in ensuring customer satisfaction, handling inquiries, and resolving issues for XFINITY customers. You'll employ your empathy, negotiation skills, technical knowledge, and troubleshooting abilities to turn challenges into solutions.As a Customer Service Account Executive, you'll tackle a range of responsibilities, including answering technical queries, resolving billing concerns, and promoting our innovative products and services, including XFINITY HOME. Your goal is to ensure customers feel valued and supported throughout their experience.To thrive in this position, you will need sound judgment, diplomacy, and the ability to think creatively to provide timely and effective solutions. A high school diploma or equivalent is needed, along with flexibility for overtime and weekend shifts. Bilingual candidates are encouraged to apply, as we have exciting opportunities in certain locations!If you're ready to embrace the challenge of delivering outstanding support in a collaborative environment, we want to hear from you!

Role Overview:As a Traveling Community Operations Support Specialist at AIR Communities, you will play an integral role in enhancing community operations through on-the-ground support and strategic project execution. Your primary focus will be on community setup, revenue generation, and improving customer experiences.Function as a key operations representative, ensuring the successful launch and ongoing stabilization of assigned communities.Elevate the customer experience by delivering outstanding service, facilitating resident acquisition and retention, and preparing communities for readiness.Engage in hands-on operational support, training team members on systems and procedures, and stepping in for roles as needed.Act as a subject matter expert on operational policies and procedures, providing guidance to community teams and central operations.This position involves extensive travel, requiring you to be on the road or in the air for up to 75% of the year, averaging about 3 weeks per month. Preference will be given to candidates based near major airports in markets such as Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County, or San Diego.Key Responsibilities:Support the successful establishment of new communities and the implementation of projects aimed at enhancing customer experience and driving revenue.Provide both on-site and remote operational assistance across multiple communities to ensure consistent service delivery and adherence to company standards.Collaborate with community teams to maximize revenue through resident acquisition and retention, including direct assistance with leasing and customer service initiatives.Facilitate training and operational support for team members to ensure effective adoption of systems and processes.Assist with troubleshooting, resolving resident issues, and training on-site teams as a subject matter expert in operations.Provide temporary staffing coverage during vacancies or peak demand periods.Identify process improvements and revenue opportunities in collaboration with leadership, while keeping stakeholders informed on project updates and community performance.Maintain regular communication and reporting with central operations and leadership to ensure alignment and success.