Helpdesk Support Specialist

Join 360 IT Professionals as a Helpdesk Support Specialist, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, assisting users with their inquiries, and providing exceptional customer service. This is an exciting opportunity to enhance your technical skills and contribute to a dynamic team in a fast-paced environment.

Why Housecall Pro?Join us in creating solutions that enrich lives. At Housecall Pro, we dedicate ourselves each day to making a positive impact on the lives of home service professionals who support America’s 100 million homes. Our focus is on empowering these professionals by helping them optimize their operations, grow their businesses, and—most importantly—save time to spend with their families and enjoy life.Although our headquarters are located in Denver, Colorado, our team is global, with members in Brazil, Poland, the Philippines, Mexico, and beyond. We prioritize our customers and cultivate a culture where our company, our people, and our Pros thrive together, regardless of their locations. Leadership is committed to fostering the career growth of team members as they work towards providing innovative solutions for our Pros.We also provide:A robust benefits package that includes medical, dental, vision, life, disability insurance, and a 401(k) planPaid holidays and flexible, take-it-as-you-need paid time offEquity in a rapidly growing startup supported by leading venture capitalistsMonthly reimbursements for technology expensesA culture that encourages innovation and values ideas from every team memberRole Overview:This position is based in Denver, CO with a hybrid schedule. Remote arrangements may be considered on a case-by-case basis for candidates outside the local area.As a Helpdesk Specialist, you will deliver technical support and assistance to internal teams, ensuring their technology needs are met in a timely and efficient manner. You will troubleshoot hardware, software, and network issues, resolving problems to minimize downtime and ensure smooth operations. Your ability to quickly identify and resolve technical issues, coupled with your commitment to excellent customer service, will be crucial in maintaining the company’s IT infrastructure and optimizing performance.Our team is passionate, empathetic, dedicated, and focused on enhancing the lives of our service professionals (our Pros). Their success is our success.Daily Responsibilities:Provide first-level technical support to end users for hardware, software, and network-related issues

Join our dynamic team at 360IT Professionals as a Junior Helpdesk Support specialist in Denver, CO. In this role, you will provide essential technical support and assistance to our clients, ensuring their IT systems operate smoothly and efficiently. You will be the first point of contact for troubleshooting and resolving technical issues, contributing to our mission of delivering outstanding IT services.

Join our dynamic team at 360 IT Professionals as a Helpdesk and VDI Specialist. This role is tailored for individuals who excel in providing exceptional technical support and possess a strong understanding of Virtual Desktop Infrastructure (VDI). You will be instrumental in ensuring our clients experience seamless IT services.

Role overview True Anomaly Inc. seeks an IT Helpdesk Manager based in Denver, CO. This position leads a team that delivers technical support for both clients and internal staff. The manager is responsible for daily IT operations and ensures service quality remains high. Key responsibilities Supervise and mentor the helpdesk team Direct daily IT support activities Identify and implement ways to improve efficiency Participate in shaping IT strategy as a member of the management team Encourage ongoing improvements in IT processes and support

Join our dynamic team at 360 IT Professionals as a Junior Helpdesk Technician in Denver, CO! This entry-level position is perfect for individuals passionate about technology and eager to provide exceptional support to our clients. You will be responsible for troubleshooting technical issues, assisting with software installations, and ensuring our systems run smoothly. If you are a quick learner with a strong desire to grow in the IT field, we want to hear from you!

Join Zocks as a Customer Support Specialist and play a vital role in enhancing our customer experience. We are seeking a dedicated individual who is passionate about helping customers and providing top-notch support. If you thrive in a dynamic environment and possess excellent communication skills, we encourage you to apply!Location and Logistics: This is a hybrid position, requiring you to report to our Denver office for at least 51% of your working hours. You will need to be present in the office 100% of the time during your initial 60 days of employment to facilitate training and integration.Shifts are available from Monday to Friday, with the following options:7am-4pm MST or 9am-6pm MST.Salary: The starting salary for this role is between $70,000 and $80,000, with the potential for a variable bonus based on the company’s performance.Visas: We are unable to provide sponsorship for work visas for this position. Candidates must have authorization to work in the United States.Interview Process: The interview process includes an initial 30-minute call with our recruiter, followed by up to three interviews lasting between 30-45 minutes each. Expect one interview to focus on hypothetical support scenarios. The total estimated time commitment for interviews is up to 3 hours.Please be aware that due to the sensitive nature of our work in the financial services sector, the selected candidate will undergo background and reference checks as part of the onboarding process.

Join our dynamic team at aircommunities as a Technical Support Specialist! In this crucial role, you will be the first line of support for our customers, assisting them with technical inquiries and ensuring a seamless experience with our products. Your expertise will help us maintain our commitment to exceptional customer service.

Aspen Hospitality is looking for an IT Support Specialist to deliver technical support for staff based in Denver or Aspen. This position handles troubleshooting for both hardware and software, working to resolve issues efficiently and keep daily operations running smoothly. Role overview This role focuses on maintaining IT systems and providing hands-on assistance to team members. The IT Support Specialist addresses technical problems as they arise, ensuring employees have reliable access to the technology they need. What you will do Troubleshoot and resolve hardware and software issues for staff Maintain and support IT systems across the organization Help ensure a seamless technology experience for employees Location This position is based in either Denver, CO or Aspen, depending on candidate preference or business need.

Join Stanley Consultants, a prestigious global consulting engineering firm acclaimed for its unwavering commitment to culture, values, and ethics. We prioritize client satisfaction and tackle the most intricate challenges to foster a sustainable, interconnected, and enriched world for everyone. As the world evolves, Stanley adapts strategically, incorporating cutting-edge technology, innovative solutions, and practices that enhance resilience. With over a hundred years of experience in the energy, federal government, transportation, and water sectors, we have positively impacted lives and shaped essential infrastructure systems. As an employee-owned enterprise that embraces a People First philosophy, we distinguish ourselves from other engineering consulting firms. At Stanley, your voice is valued, your development is supported, and your achievements are celebrated. Stanley Consultants promotes flexible work arrangements, competitive salaries, comprehensive benefits, a strong community ethos, and the opportunity to cultivate a meaningful, long-term career!POSITION SUMMARY: We are in search of a dynamic and skilled Design Technology Support Specialist to bolster our project teams across Stanley's four key Markets: Energy, Federal, Transportation, and Water. You will play a crucial role in providing daily assistance to project teams by implementing and optimizing standardized engineering and design technologies and workflows, particularly in CAD/BIM applications, including Autodesk and Bentley platforms.In this position, you will collaborate closely with our Applied Technology Lead, innovative technology experts, and the Information Technology group to understand our standard design technologies and workflows. You will assist project teams in efficiently utilizing these technologies to enhance project delivery and design quality through regular engagement, ongoing assistance, and support. Additionally, you will help resolve application issues, assist with configurations, and ensure the stable operation of design tools in accordance with established standards.

Join our team as a Data Center Support Specialist in Denver, where you will play a crucial role in maintaining and optimizing our data center operations. You will be responsible for troubleshooting hardware and software issues, ensuring system reliability, and providing exceptional support to our clients. Your expertise will help us deliver top-notch service and maintain our reputation for excellence.

Role overview The Peer Support Specialist at Colorado Coalition for the Homeless works in Denver, CO, using personal experience to support individuals facing homelessness. Compassion and understanding are central to this role, which focuses on guiding clients as they navigate available services and build resilience. What you will do Share guidance and encouragement drawn from lived experience. Assist clients in finding and accessing services that promote self-sufficiency. Support recovery and foster personal growth for those served. Help clients connect with community resources and build supportive relationships. This position plays a direct role in helping individuals move toward greater stability and recovery.

Role Overview:As a Traveling Community Operations Support Specialist at AIR Communities, you will play an integral role in enhancing community operations through on-the-ground support and strategic project execution. Your primary focus will be on community setup, revenue generation, and improving customer experiences.Function as a key operations representative, ensuring the successful launch and ongoing stabilization of assigned communities.Elevate the customer experience by delivering outstanding service, facilitating resident acquisition and retention, and preparing communities for readiness.Engage in hands-on operational support, training team members on systems and procedures, and stepping in for roles as needed.Act as a subject matter expert on operational policies and procedures, providing guidance to community teams and central operations.This position involves extensive travel, requiring you to be on the road or in the air for up to 75% of the year, averaging about 3 weeks per month. Preference will be given to candidates based near major airports in markets such as Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County, or San Diego.Key Responsibilities:Support the successful establishment of new communities and the implementation of projects aimed at enhancing customer experience and driving revenue.Provide both on-site and remote operational assistance across multiple communities to ensure consistent service delivery and adherence to company standards.Collaborate with community teams to maximize revenue through resident acquisition and retention, including direct assistance with leasing and customer service initiatives.Facilitate training and operational support for team members to ensure effective adoption of systems and processes.Assist with troubleshooting, resolving resident issues, and training on-site teams as a subject matter expert in operations.Provide temporary staffing coverage during vacancies or peak demand periods.Identify process improvements and revenue opportunities in collaboration with leadership, while keeping stakeholders informed on project updates and community performance.Maintain regular communication and reporting with central operations and leadership to ensure alignment and success.

Join our dynamic team at 360 IT Professionals as an IT Support Specialist specializing in Identity Access Management. In this role, you will be pivotal in ensuring the security and efficiency of IT systems while providing exceptional support to our clients.Your responsibilities will include troubleshooting technical issues, managing user access, and implementing security protocols. We are looking for someone with a passion for technology and a commitment to delivering high-quality IT support.

Join our dynamic team as a Desktop Support Specialist in Denver! In this pivotal role, you will provide exceptional technical support to our clients, ensuring their desktop environments are functioning efficiently. You will troubleshoot hardware and software issues, maintain IT equipment, and collaborate with various teams to enhance user experience and operational efficiency.

Key Skills Required: Proficiency in Windows and Mac operating systems, experience with Office 365, understanding of Cloud infrastructure, imaging techniques, and troubleshooting capabilities.The successful candidate will be responsible for identifying, delivering, and installing electronic equipment at end-user workstations.They will provide assistance with setting up video conferencing meetings and troubleshooting any related issues.This role also involves maintaining accurate inventory records and ensuring the stock room remains organized and tidy.Light one-on-one training will be conducted to help users understand and effectively use technology.Support staff with hands-on IT issues and refer complex inquiries to the internal IT support desk when necessary.The specialist will staff the TechZone desk during office hours from 09:00 AM PST to 5:00 PM PST, with potential changes to accommodate special company events.Utilize Service-Now to log, manage, and resolve incidents efficiently.Communicate effectively and professionally with internal IT personnel and end-users.Be prepared to offer individualized training using pre-existing training materials.Install and uninstall electronic equipment, including the transportation of devices and disposal of outdated equipment.Image laptops and desktops (Windows/Mac) as required.Assist with video conferencing setup and troubleshooting.Manage desk setups, facilitate end-user desk moves, and oversee electronic equipment removal.Possess strong organizational skills to track and maintain electronic equipment inventory, including laptops, monitors, cables, headsets, adapters, and printers.Demonstrate exemplary customer service skills, with the ability to empathize with users and address their needs effectively.Work efficiently in a fast-paced environment and prioritize urgent concerns.Direct end users to the internal IT support desk for matters not covered in this description.Collaborate with customer IT leadership to resolve personnel issues within 90 days, or face potential dismissal.Assist local facilities teams in the U.S. with IT-related needs.Provide support to U.S.-based users regarding local IT needs, such as the shipping of laptops and accessories.Proficiently assist customers with technical requirements involving laptops, desktops, desk phones, headsets, mice, keyboards, mobile devices (iOS, Android), and printers.Alert IT management of any developing IT issues within the U.S. office or global IT systems, such as SSO outages or printing issues.Prioritize the needs of VIP members.Shadow and familiarize oneself with white glove service protocols.

About StableAt Stable, our aim is to revolutionize how businesses establish their presence online. We provide a seamless solution for companies to manage their physical mail through a dedicated business address and an intuitive online dashboard. Trusted by over 10,000 organizations, including industry leaders like Gitlab, Glassdoor, and Indiegogo, we help automate mailroom processes and serve as a permanent business address for IRS, state, and vendor communications.Our innovative tools are designed to navigate outdated regulations that were established in the 1800s, empowering modern companies to thrive without the constraints of physical geography.We are committed to transforming the cumbersome system of entity management, starting with business addresses and mail. By simplifying these complex processes, we deliver delightful experiences that equip today's businesses with the necessary tools to advance swiftly.Backed by prominent Silicon Valley investors such as Y Combinator, Craft Ventures, and Hustle Fund, Stable is experiencing rapid growth. We cater to a diverse range of clients, from budding startups to publicly traded corporations across various sectors, including technology, logistics, and property management.This is a unique opportunity to join an early-stage startup as one of the foundational team members and play a crucial role in reshaping the future of business operations.‍‍ Role OverviewAs a Customer Support Specialist, you will be at the forefront of customer engagement, ensuring that our clients receive exemplary support and fostering their satisfaction. Delivering an outstanding customer experience is pivotal to our growth strategy, encouraging customer loyalty and referrals.In this role, you will interact directly with our clientele — CEOs, founders, and operations managers from rapidly growing enterprises worldwide. As part of our expanding Customer Experience (CX) team, your key responsibilities will include offering high-quality support and leveraging insights from customer interactions to advocate for their needs.Key Responsibilities:Email Support: Manage customer relationships through effective email communication and resolution of support tickets.Customer Advocacy: Use customer feedback to identify areas for service improvement and enhance the overall customer experience.

Join our dynamic team at 360 IT Professionals as a Help Desk Support Specialist. In this role, you will provide exceptional technical support to our clients, assisting them with hardware and software issues, troubleshooting network problems, and ensuring a smooth user experience. Your contributions will be vital in maintaining high customer satisfaction and operational efficiency.

Join Our Team as a Help Desk Support Specialist!The Identity and Access Management (IAM) unit plays a crucial role in ensuring secure access within our organization. We are currently seeking a dedicated Help Desk Support Specialist to provide exceptional ticket management support, customer service, and expertise in least privilege methodologies regarding security rights, permissions, and groups. The ideal candidate will have hands-on experience with Active Directory, CA Service Desk, and Mainframe systems.This position demands a proactive individual who possesses fundamental troubleshooting skills in networking and computer systems. You will thrive in a fast-paced environment while delivering unparalleled customer service and managing multiple tasks efficiently.

Join our dynamic team at Scotch as a Technical Support Specialist - Tier 2, where you will play a pivotal role in providing exceptional technical assistance to our customers. In this position, you will troubleshoot complex technical issues, guide users through problem-solving steps, and ensure that they receive the highest level of service. Your expertise will help us maintain our reputation for quality and reliability.