IT Support Lead

Angi’s Technical Operations team in Denver is looking for an IT Support Lead to guide day-to-day support and help shape internal IT practices. This role blends hands-on technical troubleshooting with leadership, focusing on both immediate support needs and long-term improvements. Role overview The IT Support Lead serves as a senior escalation point for complex hardware and software issues, stepping in when problems go beyond the typical technician’s scope. This position also takes a central role in project-based work, including site deployments, migrations, event technology support, and managing conference room systems. The role is based in Denver, CO, and typically requires 3 to 5 days per week in the office, with some flexibility for remote work depending on team needs. Key responsibilities Act as the Tier 3 escalation contact for challenging technical issues that require advanced troubleshooting. Lead and contribute to projects such as new site deployments, technology migrations, and event support. Review and refine deployment runbooks, standard operating procedures, and the internal Knowledge Base to help reduce recurring incidents. Collaborate with Systems Engineering on incident response and participate in skill-building guild activities. Mentor junior technicians and encourage teamwork among technical staff to support company objectives. Work environment This role is primarily based at Angi’s Denver office. Regular in-person presence is expected, with some flexibility for remote work as determined by team requirements.

Angi, Inc. connects homeowners with skilled professionals for a wide range of home service projects. With over 300 million projects completed and a team of 2,800 employees worldwide, Angi has established a trusted platform for both homeowners and service providers. Role overview The IT Support Lead is a central member of the Technical Operations team at Angi’s Denver office. This position requires working onsite 3 to 5 days per week, with some flexibility for remote work as team needs allow. The role focuses on maintaining reliable technology for all employees while fostering a collaborative and improvement-driven culture. Strong technical expertise, a commitment to customer service, and a willingness to mentor others are all important in this position. What you will do Act as the Tier 3 escalation point for complex hardware and software issues that surpass standard technician support. Lead and participate in projects such as site deployments, migrations, event support, and managing conference room technology. Audit and enhance deployment runbooks, standard operating procedures, and the internal Knowledge Base to help reduce recurring incidents. Collaborate closely with Systems Engineering teams on incident response and joint initiatives to strengthen team capabilities. Mentor junior technicians and help set a high standard for technical support across the group. Team culture The Technical Operations group is committed to providing a dependable IT environment for Angi employees. Team members support each other, share knowledge, and work together to deliver strong service and technical solutions.

Be a Part of the Financial Revolution.At Robinhood, our goal is to make finance accessible to everyone. With a projected transfer of $124 trillion in wealth to younger generations by 2048, we are at the forefront of an unprecedented financial shift. If you're eager to play a pivotal role in this historic evolution, we want to hear from you.About the Team and the RoleThe Customer Experience team at Robinhood is integral to our mission of making finance inclusive for all. This team is dedicated to providing exceptional support to our customers, addressing a diverse array of account inquiries with timely, precise, and empathetic service.As a Customer Experience Team Lead, you will oversee a team of customer support representatives, ensuring they deliver high-quality service and resolve customer issues with efficiency. You will focus on coaching team members, enhancing their technical skills, and fostering subject matter expertise. Your role will involve collaborating with the Customer Experience Manager to maintain operational excellence and serving as a key contact for complex customer escalations. By driving performance through coaching, quality assurance, and accountability, you will work closely with operations and compliance teams to continually enhance the customer experience.Schedule & Work EnvironmentThis position is office-based, requiring 100% in-person attendance at our Denver, CO or Westlake, TX locations.The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees typically work either five 8-hour shifts or four 10-hour shifts per week, with specific schedules determined post-hire.At Robinhood, we value the benefits of in-person collaboration to inspire innovation and build community. Our office environment is designed to be dynamic and supportive of high-performing teams.Key ResponsibilitiesGuide the development of customer experience representatives providing direct support to our customersDeliver ongoing coaching and performance evaluations to foster strong customer outcomes and team growthAddress escalated customer issues and resolve complex matters with urgency and professionalismManage daily operations, including queue management and workforce optimization to enhance service delivery

Runna is building a training platform for runners of all levels, offering coaching, training plans, and a supportive community through its app. After closing a $6.5M funding round in November 2023 and being named a global finalist for Apple’s iPhone App of the Year in 2024, Runna joined the Strava family in 2025. The company is growing quickly and aims to become the top global platform for runners. This is a chance to join Runna’s team in Denver during a period of rapid expansion and help shape the future of the customer experience function. Role overview The Customer Experience Team Lead will oversee the US Customer Experience team within General Support. The role focuses on delivering a consistent, high-quality, and scalable customer experience for Runna’s users. What you will do Manage and develop a team of customer experience associates Drive team performance using metrics such as CSAT and NPS Ensure smooth day-to-day operations Balance hands-on leadership with strategic planning to support team growth and operational execution Identify customer trends and suggest process improvements Raise communication standards for the team Collaborate with cross-functional teams to turn customer insights into product and experience enhancements Impact and growth This position offers the opportunity to scale the customer experience team and shape the customer journey for a growing user base. The work directly influences both team development and the quality of the product experience for runners worldwide.

Join the energetic team at JETSET Pilates as a Studio Lead! In this pivotal role, you will enhance the client experience and support our dedicated instructors. As a Studio Lead, your primary mission is to deliver outstanding service to our clients, whether in person, via email, or over the phone. Building strong relationships with both clients and staff is essential to fostering a friendly and inviting studio atmosphere.Your responsibilities will include answering phone calls, addressing inquiries, managing email communications, and processing sales in accordance with JETSET Pilates’ exemplary service standards. You will accurately conduct retail transactions, keep the front desk and lobby impeccably organized, assist instructors with opening and closing duties, and stay informed about all policies and pricing to provide precise information to both existing and prospective clients.Additionally, Studio Leads will take on various tasks as assigned and are expected to be flexible with morning, evening, and weekend shifts as needed.

Join 360 IT Professionals as a Helpdesk Support Specialist, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, assisting users with their inquiries, and providing exceptional customer service. This is an exciting opportunity to enhance your technical skills and contribute to a dynamic team in a fast-paced environment.

Join our dynamic team as a Product Support Engineer at Artech Information Systems LLC. In this role, you will be instrumental in ensuring exceptional customer satisfaction through effective product support and technical assistance. You will troubleshoot issues, provide solutions, and work closely with our development team to enhance product features. Your expertise will help optimize user experience and streamline processes.

Join our dynamic team as a Desktop Support Specialist in Denver! In this pivotal role, you will provide exceptional technical support to our clients, ensuring their desktop environments are functioning efficiently. You will troubleshoot hardware and software issues, maintain IT equipment, and collaborate with various teams to enhance user experience and operational efficiency.

Key Skills Required: Proficiency in Windows and Mac operating systems, experience with Office 365, understanding of Cloud infrastructure, imaging techniques, and troubleshooting capabilities.The successful candidate will be responsible for identifying, delivering, and installing electronic equipment at end-user workstations.They will provide assistance with setting up video conferencing meetings and troubleshooting any related issues.This role also involves maintaining accurate inventory records and ensuring the stock room remains organized and tidy.Light one-on-one training will be conducted to help users understand and effectively use technology.Support staff with hands-on IT issues and refer complex inquiries to the internal IT support desk when necessary.The specialist will staff the TechZone desk during office hours from 09:00 AM PST to 5:00 PM PST, with potential changes to accommodate special company events.Utilize Service-Now to log, manage, and resolve incidents efficiently.Communicate effectively and professionally with internal IT personnel and end-users.Be prepared to offer individualized training using pre-existing training materials.Install and uninstall electronic equipment, including the transportation of devices and disposal of outdated equipment.Image laptops and desktops (Windows/Mac) as required.Assist with video conferencing setup and troubleshooting.Manage desk setups, facilitate end-user desk moves, and oversee electronic equipment removal.Possess strong organizational skills to track and maintain electronic equipment inventory, including laptops, monitors, cables, headsets, adapters, and printers.Demonstrate exemplary customer service skills, with the ability to empathize with users and address their needs effectively.Work efficiently in a fast-paced environment and prioritize urgent concerns.Direct end users to the internal IT support desk for matters not covered in this description.Collaborate with customer IT leadership to resolve personnel issues within 90 days, or face potential dismissal.Assist local facilities teams in the U.S. with IT-related needs.Provide support to U.S.-based users regarding local IT needs, such as the shipping of laptops and accessories.Proficiently assist customers with technical requirements involving laptops, desktops, desk phones, headsets, mice, keyboards, mobile devices (iOS, Android), and printers.Alert IT management of any developing IT issues within the U.S. office or global IT systems, such as SSO outages or printing issues.Prioritize the needs of VIP members.Shadow and familiarize oneself with white glove service protocols.

Join our dynamic team at 360 IT Professionals as a Desktop Support Technician in Denver. We are seeking a tech-savvy individual who is passionate about providing exceptional IT support to our clients. In this role, you will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and ensuring a smooth user experience.

Join our dynamic team at 360 IT Professionals as a Help Desk Support Specialist. In this role, you will provide exceptional technical support to our clients, assisting them with hardware and software issues, troubleshooting network problems, and ensuring a smooth user experience. Your contributions will be vital in maintaining high customer satisfaction and operational efficiency.

Join Zocks as a Customer Support Specialist and play a vital role in enhancing our customer experience. We are seeking a dedicated individual who is passionate about helping customers and providing top-notch support. If you thrive in a dynamic environment and possess excellent communication skills, we encourage you to apply!Location and Logistics: This is a hybrid position, requiring you to report to our Denver office for at least 51% of your working hours. You will need to be present in the office 100% of the time during your initial 60 days of employment to facilitate training and integration.Shifts are available from Monday to Friday, with the following options:7am-4pm MST or 9am-6pm MST.Salary: The starting salary for this role is between $70,000 and $80,000, with the potential for a variable bonus based on the company’s performance.Visas: We are unable to provide sponsorship for work visas for this position. Candidates must have authorization to work in the United States.Interview Process: The interview process includes an initial 30-minute call with our recruiter, followed by up to three interviews lasting between 30-45 minutes each. Expect one interview to focus on hypothetical support scenarios. The total estimated time commitment for interviews is up to 3 hours.Please be aware that due to the sensitive nature of our work in the financial services sector, the selected candidate will undergo background and reference checks as part of the onboarding process.

Join our dynamic team at aircommunities as a Technical Support Specialist! In this crucial role, you will be the first line of support for our customers, assisting them with technical inquiries and ensuring a seamless experience with our products. Your expertise will help us maintain our commitment to exceptional customer service.

Join our dynamic team as a Desktop Support Technician in Denver! In this role, you will be pivotal in providing exceptional technical support to our clients. Your expertise will help troubleshoot and resolve hardware and software issues, ensuring that users have a seamless experience. You will work closely with various teams to enhance system functionality and user satisfaction.

Role overview The Renewal Support Consultant at aircommunities plays a key part in maintaining strong client relationships in Denver. The position centers on helping clients navigate the renewal process, with a clear focus on customer satisfaction and retention. What you will do Work directly with clients to understand their needs and respond to concerns Guide customers step by step through the renewal process Support efforts to build and sustain long-term client relationships

Join our dynamic team at 360IT Professionals as a Junior Helpdesk Support specialist in Denver, CO. In this role, you will provide essential technical support and assistance to our clients, ensuring their IT systems operate smoothly and efficiently. You will be the first point of contact for troubleshooting and resolving technical issues, contributing to our mission of delivering outstanding IT services.

Join our dynamic team at 360 IT Professionals as a Help Desk Support Analyst in the heart of Denver, CO. We are seeking an enthusiastic and tech-savvy individual who excels in providing exceptional customer support in a fast-paced environment. Your role will involve resolving technical issues, assisting users with software and hardware inquiries, and ensuring a seamless IT experience for all stakeholders.

Role Overview Angi Inc. is hiring a Pro Support Frontline Representative based in Denver, CO, with remote work available. This position serves as the first point of contact for professionals using Angi's platform. The role focuses on helping clients resolve issues and delivering support that keeps their experience smooth. What You Will Do Respond to inquiries from professionals using Angi Troubleshoot problems and address concerns as they arise Provide solutions that improve the experience for our pros Engage with clients to ensure their needs are met efficiently

Aspen Hospitality is looking for an IT Support Specialist to deliver technical support for staff based in Denver or Aspen. This position handles troubleshooting for both hardware and software, working to resolve issues efficiently and keep daily operations running smoothly. Role overview This role focuses on maintaining IT systems and providing hands-on assistance to team members. The IT Support Specialist addresses technical problems as they arise, ensuring employees have reliable access to the technology they need. What you will do Troubleshoot and resolve hardware and software issues for staff Maintain and support IT systems across the organization Help ensure a seamless technology experience for employees Location This position is based in either Denver, CO or Aspen, depending on candidate preference or business need.

Company OverviewPlayground is dedicated to making high-quality child care accessible for everyone. We have developed industry-leading software to manage every aspect of running a child care business. With millions of dollars in funding and numerous statewide contracts, Playground collaborates with thousands of schools nationwide. Our founders have been recognized by Forbes as part of the 30 Under 30, showcasing our impactful work within the industry.At Playground, we are experiencing rapid growth and are comprised of a team of innovative thinkers willing to tackle large, complex projects.About the RoleAs a vital member of our Customer Support team, you will serve as the first point of contact for our clients, ensuring their success and satisfaction with our platform. Your key responsibilities will involve managing support requests, troubleshooting issues, and assisting clients in effectively utilizing our product. Your empathetic communication skills and ability to build strong relationships will be essential in creating positive experiences for our clients.Key Responsibilities:Foster Customer Success: Deliver empathetic, customer-focused support by understanding the unique needs of each client.Manage Live Chat Inquiries: Respond promptly and professionally to customer questions via chat.Resolve Issues Collaboratively: Troubleshoot technical problems and guide customers towards effective solutions.Cross-Functional Collaboration: Work with product and engineering teams to escalate and resolve complex issues.Contribute to Product Development: Document and track customer interactions and feedback to support continuous product enhancement.Educate Customers: Proactively identify opportunities to inform clients about product features and best practices.Become a Product Authority: Maintain a comprehensive understanding of our platform to provide accurate support.Career Growth: High performers will have the opportunity to transition into onboarding or implementation roles within Playground.Update Help Center: Regularly maintain and enhance our Help Center by creating new articles.