Client Success Engineer - Implementation

At Rithum™, we are the leading commerce network, transforming the way brands, suppliers, and retailers collaborate to create exceptional e-commerce experiences. Our platform empowers brands and retailers to drive growth, streamline operations, expand product offerings, and improve profit margins.With over 40,000 businesses relying on Rithum to expand their reach across numerous channels, we facilitate more than $50 billion in gross merchandise volume annually. Our commerce, marketing, and delivery solutions allow our clients to curate optimized consumer shopping journeys from start to finish. Role OverviewAs a Client Success Engineer, you will play a crucial role in developing scalable technical solutions and ensuring seamless transitions from sales to delivery for our key clients. You will be actively involved in the latter stages of the sales process, assisting with technical discovery, crafting implementation strategies, and acting as a trusted advisor during intricate onboarding and growth initiatives. Your technical expertise and collaborative spirit will be instrumental in ensuring our clients' long-term success with our SaaS e-commerce platform.

HeartFlow, Inc. is at the forefront of medical technology, pioneering innovations that enhance the diagnosis and management of coronary artery disease— the leading cause of mortality globally. Our flagship solution, the HeartFlow FFRCT Analysis, utilizes advanced AI algorithms to deliver a non-invasive cardiac test. This test generates a detailed, color-coded 3D model of a patient’s coronary arteries, illustrating how blockages affect blood flow to the heart. As the first AI-powered integrated heart care solution across the CCTA pathway, HeartFlow empowers healthcare professionals to accurately identify stenoses (RoadMap™ Analysis), evaluate coronary blood flow (FFRCT Analysis), and analyze coronary atherosclerosis (Plaque Analysis). Join us as we expand our innovative product pipeline and contribute to the evolution of precision heart care.As a publicly traded company (HTFL) recognized internationally for our commitment to healthcare innovation, we are endorsed by medical societies worldwide and are accessible for use in the US, UK, Europe, Japan, and Canada, having positively impacted over 500,000 patients globally.The Implementation Manager is a pivotal member of our Customer Success team, responsible for leading the integration of HeartFlow’s technology into customer accounts. This role serves as the technical support conduit, ensuring prompt resolution of field issues and driving customer satisfaction and loyalty.Key Responsibilities:Spearhead the implementation process for integrating HeartFlow’s innovative technology into new customer accounts.Oversee implementation projects for novel products or features, collaborating closely with the commercial team and customers.Deliver comprehensive training for end-users and the commercial team on HeartFlow products and CT data requirements, aligning with detailed training plans.Provide clinically relevant and technical insights in response to inquiries regarding the utilization of HeartFlow technologies.Document and manage customer feedback, training sessions, complaints, and resolutions within HeartFlow’s Customer Relationship Management system, contributing to the enhancement of our knowledge base for customer issues.Proactively ensure accurate implementation processes and maintain communication with stakeholders.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

Join IXL Learning, a leading developer of personalized educational tools utilized by millions worldwide, as an Implementation Specialist on our Professional Learning team. This role focuses on supporting mid-sized school districts in Michigan, ensuring a successful integration of IXL's innovative solutions.At IXL Learning, we believe that professional learning transcends traditional training; it embodies a partnership with educators aimed at revolutionizing classroom experiences. As an Implementation Specialist, you will be instrumental in guiding districts to effectively adopt and leverage IXL’s resources, fostering a culture of growth and continuous improvement. Your responsibilities will include delivering engaging professional development, leading insightful data reviews, and collaborating on strategic planning to drive district objectives.We seek a dynamic, organized instructional leader who excels in collaborative environments. The ideal candidate will possess exceptional communication skills and a passion for instructional coaching or school leadership. A willingness to travel across Michigan is essential to provide hands-on support to our district partners.

Join Alpha Insight Inc. as a Client Account Representative, where you will be the key liaison between our valued clients and our innovative services. In this dynamic role, you will manage client accounts, ensuring exceptional service delivery and fostering long-term relationships. Your proactive approach will help identify client needs and provide tailored solutions, contributing to our mission of delivering superior insights.

Nox Metals seeks a Customer Success Specialist to join the team in Detroit. This role centers on supporting clients as they use Nox Metals products, with a focus on helping each customer achieve their goals and get the most from their investment. Key responsibilities Serve as the primary contact for a group of assigned customers Develop and maintain strong relationships with clients Engage proactively to understand each customer’s needs Recommend solutions tailored to how clients use Nox Metals products Ensure customers receive maximum value from their partnership Provide prompt, attentive service to encourage satisfaction Location This position is located in Detroit.

Join the Revolution in Cloud Networking and Security!Cato Networks stands at the forefront of innovation, merging enterprise networking and security into a singular, global cloud service. Spearheaded by industry trailblazer Shlomo Kramer, our unique technology has paved the way for a groundbreaking product category recognized by Gartner as 'SASE'. With a projected market value of $28.5 billion by 2028, this is your chance to be part of a rapidly growing leader in the field!As a Customer Success Manager at Cato, you will be pivotal in nurturing relationships with our top clients, guiding them from deployment to renewal. Your role will involve inspiring customer adoption and growth, ensuring they maximize their investment in our advanced technology.Key Traits:Curiosity: A genuine desire to understand our customers' business needs.Creativity: The ability to forge sustainable solutions.Empathy: A human connection with customers, demonstrating authentic care.

Join HeartFlow, Inc. as the Regional Customer Success Director for the Great Lakes region. In this pivotal role, you will lead our customer success initiatives, ensuring that our clients achieve their desired outcomes and maximize the value of our innovative HeartFlow solutions. You will collaborate with cross-functional teams to drive customer satisfaction and retention, while developing strategic relationships with key stakeholders.

PagerDuty seeks a Senior Principal Customer Success Manager to join the team remotely, with a focus on clients in Detroit, MI and across the United States. This position centers on helping customers achieve their goals with PagerDuty’s services by building strong relationships and ensuring ongoing value. Role overview This role emphasizes guiding customers through their journey with PagerDuty. The Senior Principal Customer Success Manager works closely with clients to help them realize the full potential of PagerDuty’s solutions, ensuring their needs are met and their experience is positive throughout the partnership. What you will do Engage with customers to understand their objectives and support their success Build trust and foster long-term partnerships to support customer retention Offer strategic insights that shape the customer experience Guide customers as they adopt and expand their use of PagerDuty’s platform Location This is a remote role open to candidates in Detroit, MI or anywhere within the USA.

Role overview The Remote Client Services Associate at A. O. Garcia Agency is a fully remote position for candidates based in Detroit, Michigan. This role acts as the first point of contact for clients, managing questions and requests with care and professionalism. The focus is on delivering attentive service while working from home. What you will do Respond to client inquiries using multiple communication channels Provide accurate information about available products Help clients address and resolve any concerns or issues Requirements Demonstrated commitment to customer service Comfort working independently in a remote setting Clear communication skills and the ability to manage several tasks at once

About Us:At Entyre Care, we recognize family caregivers as heroes deserving of a supportive system. Our mission is to empower families to care for their loved ones at home with dignity and financial backing. We are dedicated to transforming the long-term care experience, providing exceptional support swiftly, and eliminating obstacles for families.As one of the fastest-growing AFC providers in the nation, we blend top-tier clinical care with operational excellence and innovative technology. Families trust us to be responsive and prepared, while caregivers rely on our advocacy. Our state partners value our integrity, compliance, and relentless execution.If you are passionate about making a significant impact, serving with compassion, and striving for transformative outcomes for families, then Entyre Care is the perfect place for you to build your legacy.

destinationknot specializes in crafting memorable vacations, luxury cruises, and group travel experiences. The agency focuses on tailored service, ensuring every trip matches the traveler’s unique vision. Role overview The Client Services Travel Coordinator works remotely from Detroit, Michigan. This position suits those who enjoy travel, value helping others, and excel in customer service. Coordinators guide clients through planning and booking, providing attentive support throughout the process. destinationknot offers thorough training and ongoing support for this role. Main responsibilities Connect with clients to learn about their travel goals, preferences, and budgets Research travel options such as accommodations, cruises, tours, and packages Create and present customized travel proposals and itineraries Manage reservations and confirm booking details for accuracy Communicate promptly and professionally with clients, including follow-up Stay informed about travel trends, destinations, and supplier offerings Participate in virtual team meetings and training sessions Requirements Interest in travel and dedication to excellent customer service Strong communication, interpersonal, and problem-solving skills Ability to organize work and operate independently Comfort with online tools and technology for research and booking Reliable internet connection and basic computer skills Experience in customer service, hospitality, or sales is helpful but not required Benefits Flexible remote work setup Comprehensive training and access to industry tools Supportive team culture with ongoing mentorship Performance-based earning potential Exclusive travel discounts and partner benefits Opportunities for personal and professional growth

About TripleLiftAt TripleLift, we are revolutionizing digital advertising by connecting brands with audiences through stunning creative, quality publishers, actionable insights, and smart targeting techniques. With over 1 trillion ad transactions monthly, we empower publishers and platforms to optimize their revenue streams. Our cutting-edge technology enables the world’s foremost brands to reach their target audiences across various channels, including online video, connected television, native ads, and display advertising. Clients choose TripleLift for our innovative solutions, premium formats, and a dedicated team of experts committed to enhancing their performance.As a proud member of the Vista Equity Partners portfolio and NMSDC certified, we are dedicated to promoting economic inclusion and meeting diverse spending goals. Discover how TripleLift is elevating the programmatic ecosystem at triplelift.com.OverviewThe Account Manager for Publisher Client Services is pivotal in driving publisher performance, fostering revenue growth, and ensuring overall account success across a designated portfolio of supply partners. This role acts as the primary liaison for publishers, cultivating trusted relationships while offering strategic insights and data-informed recommendations to unlock monetization potential and maximize long-term value.In this role, you will translate publisher objectives into actionable strategies, ensuring seamless execution from onboarding through to optimization and growth. Collaborating across Technical Operations, Product, and Supply teams, you will facilitate smooth integrations, meet performance targets, and uphold marketplace quality. This position is ideal for an individual who thrives in a dynamic, collaborative environment and seeks to make a direct impact on revenue and publisher satisfaction through diligent account management and operational excellence.

The AOGarcia Agency seeks a Remote Client Benefits Representative to join its Detroit, Michigan team. This role allows for a home-based work setup while assisting clients with their benefit selections. Key Responsibilities Guide clients through different benefit programs, addressing questions and clarifying details. Support clients as they review their options, helping them make informed choices. Foster trust and maintain strong relationships by providing attentive and reliable service. Work Location This position is open to candidates located in Detroit, Michigan and is fully remote.

destinationknot is seeking a Client Services Travel Representative for a remote role based in Detroit, Michigan. This is an entry-level position, so no previous experience in the travel industry is required. Role overview This position centers on assisting clients with their travel needs. The focus is on providing support and information throughout the booking process, ensuring travelers have a smooth experience from start to finish. What you will do Respond to client questions and travel requests Guide travelers during the booking process Offer friendly, helpful service to create positive interactions Who should apply Those interested in starting a career in travel Individuals who communicate clearly and enjoy helping others No previous travel industry experience is necessary

Join our dynamic team at Artech Information Systems LLC as a Maintenance Engineer. In this pivotal role, you will be responsible for ensuring the optimal performance and reliability of our equipment and facilities. Your expertise will play a crucial part in maintaining our high standards of operational excellence.

Role overview AECOM seeks a Mechanical Engineer based in Detroit. The position centers on designing, developing, and testing mechanical systems across a variety of projects. Mechanical Engineers in this role work alongside colleagues from other fields to deliver reliable solutions that meet high standards of performance. What you will do Design mechanical systems tailored to project needs Develop and improve system components to align with requirements Test mechanical systems to confirm they perform reliably Work with multidisciplinary teams throughout different project stages Work environment This role provides the opportunity to apply technical skills to major projects. Mechanical Engineers at AECOM contribute to complex assignments and collaborate with experienced professionals to shape project outcomes.

Join our dynamic team at Math Holders as a Caliper Engineer, where you will play a pivotal role in designing and optimizing precision measurement instruments. This is an exciting opportunity to work on innovative projects that push the boundaries of engineering and technology.

Join our dynamic team at Northstar Staffing Solutions as an NVH Engineer in Detroit! We are seeking passionate and skilled engineers to contribute to the development of cutting-edge automotive technologies. In this role, you will analyze noise, vibration, and harshness characteristics to ensure our products meet the highest standards of quality and performance.

nox-metals is hiring a PLC and Controls Engineer based in Detroit. This role centers on improving and maintaining control systems that keep manufacturing operations running smoothly. The position involves hands-on work with both the design and implementation of control solutions to support efficient, reliable production. Responsibilities Design and develop control systems for manufacturing processes Create and refine PLC programs to meet production requirements Work closely with teams from engineering and production to boost efficiency and system reliability Requirements Background in PLC programming and control system design Strong collaboration skills with cross-functional teams