AI Support Engineer - Dublin

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the ful…

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Role Overview Version1 is hiring an AI Engineer in Dublin to support projects across the public sector and utilities. This position suits mid-senior professionals with a strong interest in artificial intelligence and its use to improve public services.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

About SeapointSeapoint is revolutionizing financial management for European startups and scale-ups. We offer an AI-driven business account that consolidates payroll, expenses, invoice payments, and reporting into a single platform, simplifying financial operations.Founded by Sean Mullaney, former European CIO at Stripe, alongside a talented team of alumni from Stripe, Wise, Wayflyer, Nubank, and Tide, we recently secured $3M in pre-seed funding from Frontline Ventures. After nine months of dedicated development, we are now in private beta, collaborating with numerous VC-backed startups who are gaining unprecedented visibility into their financial landscapes.Our mission is clear: to bridge the gap for European startups caught between the limitations of neobanks and the complexities of traditional banking. By automating the tedious aspects of finance through AI, we empower founders to focus on what truly matters—the growth of their businesses.Discover more about our innovative solutions here.About the RoleWe are seeking an experienced AI Software Engineer to take ownership of and enhance the intelligent systems that fuel our financial platform. You will directly influence how founders manage their finances by developing AI features that enrich transaction data, automate invoice matching, and provide insightful reporting and forecasting.Key ResponsibilitiesVendor Enrichment Pipeline: Enhance our existing system that aggregates bank transactions from various sources (open banking, accounting software, email invoices) and enriches them with vendor details. This role includes improving search accuracy, normalization logic, and data integration.Invoice Management Automation: Expand the AI capabilities behind our bill payment product, which scans invoices and matches them to transactions. There is significant potential for enhancements in risk assessment, beneficiary creation, and payment automation.AI Evaluation Infrastructure: Advance our evaluation framework by utilizing a dedicated environment to test AI prompts and agents. Implement industry best practices for accurately measuring AI system performance.Feature Development: Spearhead technical discovery for AI-driven functionalities across reporting, forecasting, and other essential areas. Propose and scope innovative capabilities that enrich the financial experience for business owners, steering us towards agent-based systems.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into practical production systems. We thrive at the crossroads of customer engagement and foundational platform advancement.About the RoleAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models in partnership with our most pivotal clients. You will take ownership of the entire process, from discovery and technical scoping to system design, implementation, and production launch, working closely with customer engineering and domain experts.Your success will be measured by the adoption of production systems, the tangible impact on workflows, and feedback-driven evaluations that influence product and model trajectories. Collaboration is key, as you will interact regularly with our Product, Research, Partnerships, GRC, Security, and GTM teams.This position is based in Dublin, with a hybrid work model requiring three days in the office each week. We provide relocation assistance, and travel may be necessary up to 50% of the time.Key ResponsibilitiesLead technical delivery across various deployments from initial prototype to robust production.Develop full-stack systems that not only provide customer value but also enhance our learning processes.Integrate deeply with customer teams, grasp their requirements, and facilitate the adoption of your solutions.Define project scope, sequence deliveries efficiently, and proactively eliminate barriers.Balance trade-offs between project scope, speed, and quality; adjust plans to ensure timely delivery.Contribute directly to coding when necessary to ensure progress and clarity.Document effective working patterns in tools, playbooks, or reusable components for team use.Provide field feedback that aids Research and Product in understanding model performance and areas for improvement.Maintain team momentum through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience, including customer-facing roles.Demonstrated ability to scope and deliver complex systems in dynamic or unclear environments.Proficient in writing and reviewing production-grade code across frontend and backend, particularly in Python, JavaScript, and other relevant technologies.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide always-on, flawless customer service, thereby enhancing customer experiences significantly. Fin can also integrate with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. Guided by our core values, we consistently push boundaries, develop with speed and vigor, and deliver outstanding value to our clientele.What’s the opportunity?At Intercom, you'll take on the role of a Product Engineer, addressing genuine customer challenges through the astute and efficient application of your technical expertise and tools. You will be an integral part of one of our multidisciplinary product teams, collaborating closely with designers, product managers, researchers, and data analysts to develop both back-end and front-end systems.We are currently navigating a variety of exciting scaling challenges and are building a robust platform where your skillset can be applied to diverse areas such as developing a stunning messenger composer, rule matching, deliverability, security, application availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop technical plans and contribute to our architectural framework as we scale our products to cater to tens of millions of users daily.Write Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that form the backbone of Intercom’s backend infrastructure.Deploy a change to production on your very first day and roll out a feature within your first week.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.

At Gong, we harness the transformative power of AI to revolutionize how revenue teams achieve success. The Gong Revenue AI Operating System consolidates data, insights, and workflows into a unified, trusted platform that observes, guides, and collaborates with the world's most successful revenue teams. With the Gong Revenue Graph at its core, our AI-driven intelligence, specialized agents, and trusted applications empower over 5,000 companies globally to gain profound insights into their teams and customers, automate essential sales workflows, and secure more deals with reduced effort. To learn more, visit www.gong.io.Joining Gong means becoming part of a company founded on innovation, ambitious objectives, and a passionate workforce. We are at the forefront of shaping the future of revenue intelligence, and we seek individuals who are enthusiastic about building what comes next. You’ll collaborate with a team that dreams big, moves rapidly, and places high value on craftsmanship and camaraderie. Transparency and trust are the cornerstones of our operations, and every team member has the opportunity to make a significant impact. If you aspire to grow, stretch, and engage in work that truly matters, Gong is the perfect environment for you to excel in your career.Position Overview:We are looking for a driven Engineering Manager to lead the development of our Communications Capture team, a newly established group within our Dublin R&D hub. The Comms Capture team is pivotal to Gong's core data—responsible for the data pipeline that captures customer interactions from various external communication systems such as emails, calendars, phone/web conferencing calls, and texts. These online pipelines serve all of the company’s customers and lay the groundwork for a wide array of Gong’s products, impacting thousands and turning Gong users into enthusiastic advocates of our offerings.As the Engineering Manager, your responsibilities will include:Leading and expanding a dynamic team of backend and frontend engineers.Overseeing engineering projects from inception to completion, ensuring timely delivery and adherence to quality standards.Working closely with Product Managers to shape the team’s roadmap, balancing product objectives with technical feasibility.

Join MongoDB as a Technical Services Engineer, where you will play a crucial role in providing top-notch technical support to our diverse clientele. You will work closely with customers, helping them harness the full potential of our database technology.Your responsibilities will include troubleshooting complex issues, educating customers on best practices, and collaborating with cross-functional teams to enhance our products. This is an exciting opportunity for someone who is passionate about technology and customer service.

About the TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into impactful production systems. We operate at the nexus of client delivery and core platform innovation.About the RoleWe are seeking customer-centric software engineers passionate about developing tailored solutions that harness OpenAI’s APIs to address real-world challenges. As a Forward Deployed Software Engineer (FDSWE), you will engage with both our customers and OpenAI’s engineering teams to architect and deploy scalable solutions that tackle their most complex issues. You will design effective abstractions to enhance our delivery speed and quality across all Forward Deployed interactions.In this role, you will work closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers dedicated to the same accounts. Additionally, you will collaborate with our Research and Applied Product Engineering teams to relay valuable customer insights.This position is based in Dublin, utilizing a hybrid work model of three days in the office weekly. Relocation assistance is available, and travel may be required up to 50%.Your Responsibilities Will Include:Engaging closely with key customers to thoroughly understand their business needs and technical specifications.Designing and developing comprehensive full-stack solutions using an iterative, experimentation-driven methodology.Drafting detailed scopes of work and project timelines for both proof-of-concept and full-scale implementations.Acting as a technical expert and trusted advisor, working hands-on with customer technical teams to drive projects to fruition.Collaborating with Product, Research, and Applied teams to ensure exceptional customer experiences, successful project completions, and constructive product feedback.Contributing to internal knowledge repositories, codifying best practices and sharing insights from customer engagements to enhance the Forward Deployed Engineering function.You Will Excel in This Role If You Have:A minimum of 7 years of full-stack engineering experience (excluding internships) in tech-centric roles, with customer-facing experience being highly advantageous.Proficiency in programming languages and frameworks relevant to full-stack development.A strong understanding of software architecture, design patterns, and best practices for scalable applications.Excellent problem-solving skills and the ability to think critically in complex situations.Outstanding communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Who is Tenable?Tenable® is a leading company in Exposure Management, trusted by over 44,000 organizations worldwide to comprehend and mitigate cyber risks. Our dedicated global team supports 65% of Fortune 500 companies, 45% of the Global 2000, and various large government entities. Join us on our exciting journey!Why Work at Tenable?When you ask our team members what makes Tenable a fantastic workplace, their answer is usually, “Our people!” We collaborate to create and innovate top-tier cybersecurity solutions for our clients while fostering a culture of belonging, respect, and excellence. As a member of our #OneTenable team, you will partner with some of the industry's most talented individuals and enjoy the support and resources necessary to make a meaningful impact. Together, we not only meet but exceed expectations!Your Role:We are looking for a dynamic, results-driven Technical Support Manager who can inspire our exceptional support team to elevate customer satisfaction to new heights. With a current global satisfaction rating exceeding 93%, your leadership will play a crucial role in further enhancing this metric. You will coach and mentor a talented team of support professionals, ensuring their growth while they provide outstanding support to our expanding customer base.Your Responsibilities:Lead and manage Support Engineers across multiple shifts and locations in the EMEA region.Continuously assess and improve the technical support experience for our customers to achieve optimal results.Evaluate and refine the experience for technical support staff to maximize efficiency while keeping morale high.Establish and monitor KPIs for capacity planning and escalation management.Ensure the team consistently meets or exceeds service level agreements (SLAs).Collaborate closely with colleagues in other regions to align on operational changes.Investigate escalated cases and direct them to the appropriate resources.Engage with R&D and Product Management teams to resolve escalated issues effectively.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses in providing exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI in the industry, enabling businesses to offer seamless, around-the-clock customer support. When paired with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to address complex queries that necessitate human intervention.Founded in 2011 and relied upon by nearly 30,000 businesses globally, Intercom is pioneering new benchmarks in customer service. Our core values drive us to push boundaries, innovate with urgency, and deliver unparalleled value to our clients.What’s the Opportunity?The Security Engineering Group at Intercom is pivotal in ensuring the secure delivery of software from our R&D teams. As the Engineering Manager for the Application Security team, you'll join our globally distributed Information Security group, safeguarding the security and trust of Intercom for over 25,000 businesses by setting high security standards for our products.Your ResponsibilitiesIn your role as Engineering Manager of a diverse security engineering team, you will:Oversee security across Intercom’s Software Development Lifecycle, implementing security controls to empower our engineering teams to operate rapidly while ensuring a secure application environment.Lead security assessments for product features, collaborating with engineering teams to identify and mitigate security vulnerabilities.Manage product security features, assisting our customers in maintaining a robust security stance while using the Intercom platform.Handle security incidents at Intercom, spearheading investigations and implementing improvements to minimize the risk of recurrence.Collaborate with key stakeholders across Infosec and engineering to define and execute our security vision, strategy, and roadmap for the Intercom product.Lead a globally distributed team of product and security engineers, fostering a collaborative culture that drives high productivity, performance, and reliability.Contribute to shaping and evolving our engineering culture through our organizational programs.Required SkillsWe recognize that these lists can sometimes seem daunting, but we value diverse experiences and backgrounds. If you’re passionate about security and ready to lead a team in a dynamic environment, we encourage you to apply!

At CurrencyFair, we are dedicated to transforming the global money transfer landscape. As a leading peer-to-peer currency exchange platform, we empower individuals and businesses to send and receive money internationally in a more convenient and cost-effective way. We invite passionate and skilled individuals to join our mission to challenge the traditional financial services sector. If you are enthusiastic about applying your expertise to help others save both time and money, we want to hear from you.Our Customer Success team at CurrencyFair stands out as a premier group focused on assisting our customers with their everyday service requests, such as password resets, payment inquiries, and other account-related queries.We operate 24/7 and are committed to delivering an exceptional experience for our team and our customers. Our approach emphasizes empathy and friendliness, whether communicating via phone or email. The CurrencyFair experience is defined by our success in ensuring that customers feel their issues are fully resolved before concluding their inquiries. Your performance and success metrics are directly tied to this commitment.Joining our team provides you the opportunity to thrive in a growing, global environment that recognizes and rewards our people for delivering outstanding customer experiences that are positive, personalized, and memorable.This is a hybrid position, requiring a minimum of 2 days per week in our Dublin office.

Join Wayflyer as an IT Support Engineer, where your expertise will help enhance our technology operations. You will be responsible for troubleshooting technical issues, ensuring smooth IT processes, and providing exceptional support to our team members. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you!