Associate Technical Services Engineer II

Join MongoDB as an Associate Technical Services Engineer II, where you will play a pivotal role in providing exceptional technical support and assistance to our clients. You will be responsible for troubleshooting complex issues, offering solutions, and ensuring customer satisfaction. This position is ideal for those who are passionate about technology and eager to grow within a dynamic environment.

Join Pinterest as a Software Engineer II, where you'll be part of a dynamic team dedicated to shaping the future of visual discovery. In this role, you will design, develop, and maintain high-quality software solutions that enhance user experiences. Collaborate with cross-functional teams to deliver innovative features that align with our mission of bringing everyone the inspiration to create a life they love.

Pure Storage is seeking a Technical Services Engineer Intern to join the team in Dublin, Ireland. This internship offers hands-on experience supporting customers and learning from experienced engineers in the data storage industry. Role overview As a Technical Services Engineer Intern, the focus will be on assisting global customer support operations. Interns will work alongside the Global Technical Services team and collaborate with the Customer Experience organization, including Technical Services, Professional Services, PEAK, Portfolio, and Customer Success. What you will do Assist in resolving technical customer issues related to hardware, software, and environmental factors within the Everpure product suite. Manage and track customer issues in the CRM system, ensuring timely and accurate updates. Support storage upgrades and maintenance by preparing updates, validating pre-checks, and shadowing senior engineers during change windows. Help troubleshoot proactive alerts from customer storage arrays. Advocate for customer concerns and represent Pure Storage through clear, professional communication. Learning and development This is a hands-on learning role with structured opportunities for practice and regular feedback. Interns will gain exposure to the fundamentals of enterprise support, including case lifecycle management, severity and priority handling, and working in a 24/7 environment. There will also be opportunities to build knowledge of the Everpure product suite and its solutions. What we value Pure Storage emphasizes core values such as Persistence, Creativity, Teamwork, Ownership, and Customer First. The company’s Everpure brand pillars are Simple, Sophisticated, and Transformational. Candidates who are eager to learn and embody these values will thrive in this internship.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each team member—affectionately known as Klaviyos—brings to our dynamic workplace. We believe in equitable opportunities for success and value the unique insights that every individual contributes beyond standard job qualifications. If you find that your experience closely aligns with our needs, we encourage you to apply even if you don't meet every requirement. To discover more about life at Klaviyo, please visit klaviyo.com/careers to see how we empower creators to own their destinies.Team OverviewThe Infrastructure Security team ensures that engineers can effortlessly make secure choices while developing top-tier software at remarkable speeds. Security is integrated by default—creating a seamless experience that enhances both the engineers' workflow and Klaviyo's overall security posture.Our initiatives sit at the crossroads of security, infrastructure, and software engineering, as we design and build cloud-native platforms and services that are reliable, secure, and high-performing on a global scale—forming the essential backbone for all Klaviyo engineers.This position is ideal for engineers who are passionate about constructing modern distributed systems, prioritize security and reliability, and wish to make a significant impact within a large engineering organization.Your ImpactAs a Software Engineer on the Infrastructure Security team, you will design and maintain the systems that empower Klaviyo engineers to deliver secure software confidently. Your responsibilities will include:Architecting, developing, and maintaining cloud-native security services utilized throughout Klaviyo.Taking ownership of key components and services from initial implementation to production deployment.Enhancing the availability, scalability, latency, and efficiency of infrastructure security systems.Collaborating with senior engineers on system design and architecture, contributing innovative ideas and technical solutions.Identifying and addressing performance, reliability, and security concerns in distributed systems.Utilizing cutting-edge technologies such as Python, Golang, AWS, Kubernetes, Terraform, and modern data storage solutions.Actively engaging in design reviews, code reviews, and collaborative brainstorming sessions.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we refer to ourselves) contributes to our vibrant workplace. We believe in providing equitable opportunities for success and value the unique insights each individual brings beyond conventional job qualifications. If you find yourself closely aligned with this description, we encourage you to apply. To explore more about life at Klaviyo, visit klaviyo.com/careers and discover how we empower creators to shape their own futures.Team Overview:The Amplify Engineering team is responsible for developing internal tools, platforms, and AI-driven automation that enhance the productivity and scalability of our operations as Klaviyo continues to grow. We collaborate across various departments, including Sales, Marketing, Engineering & Product, Customer Service & Success, and Finance, to address real operational challenges with thoughtfully designed software solutions.Our projects encompass internal applications, third-party integrations, interactive dashboards, CMS integrations, and sophisticated AI systems that automate repetitive tasks, deliver timely information, and support better decision-making. We thrive on rapid feedback from our internal clients, enabling us to ship solutions quickly, learn swiftly, and witness the immediate effects of our contributions on deal acceleration, ticket resolution, and smoother product launches.This position is tailored for software engineers who are passionate about transforming real-world challenges into dependable, scalable solutions. The work you do will be highly visible, directly influencing how thousands of Klaviyos accomplish their daily tasks.How You’ll Make an Impact:The Amplify team is at the forefront of building the internal platforms, automation, and AI systems that drive our daily operations at Klaviyo. As a Software Engineer II on Amplify, you will:Design, develop, and maintain critical internal products and platforms, including web applications, APIs, data and event pipelines, and AI workflows that are essential for Sales, Marketing, Customer Service & Success, R&D, and Finance teams. You will take ownership of features and small-to-medium projects from inception through deployment and iterative improvement.

About Chalk Chalk is revolutionizing the data platform landscape to empower the next generation of machine learning applications. We dismantle the traditional barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools beloved by developers. Leading enterprises rely on Chalk for a range of solutions, from preventing fraudulent credit card transactions to identity verification and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support expert, ensuring that our customers enjoy outstanding experiences with our products. You will interact directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position presents a unique opportunity to gain in-depth insights into our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product quality. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in partnership with the Engineering team to escalate and resolve complex issues efficiently. Acquire extensive product knowledge to enhance customer value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify areas for improving product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical capabilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Role overview The Senior Associate, Debt Services (CLO) at MUFG Investor Services manages the administration of collateralized loan obligations in Dublin. The position centers on maintaining regulatory compliance, improving operational processes, and supporting client needs within the debt services team. Key responsibilities Manage daily administration tasks for CLO structures Monitor activities to ensure all regulatory requirements are met Look for opportunities to enhance operational efficiency Provide timely and accurate responses to client requests Location This role is based in Dublin.

GoFundMe seeks an Analyst II - Enhanced Due Diligence for its Dublin, Ireland office. The position centers on reviewing fundraising activities to help protect the platform and support ongoing compliance work. Key Responsibilities Analyze fundraising campaigns in depth to spot potential risks and verify compliance with relevant regulations. Work with complex data sets to aid in decision-making and risk reduction. Support the safety and integrity of the GoFundMe community by conducting thorough reviews and investigations. Requirements Strong analytical skills with a close attention to detail. Experience using data to guide decisions. Interest in compliance, risk management, or similar areas.

Role Overview Gerson Lehrman Group (GLG) is hiring a Spanish Speaking Associate in Dublin. This role supports GLG’s Insight Network, connecting clients with firsthand expertise across industries. Associates help deliver high-quality service and insights to financial services firms, consultancies, and corporations. What You Will Do Engage directly with clients and experts, often in rapid, high-volume communication cycles Coordinate with thought leaders to match clients with relevant expertise Manage projects from start to finish, ensuring timely and accurate delivery of insights Build relationships with clients and experts, advocating for client needs Participate in ongoing coaching and mentorship to strengthen project management and communication skills What GLG Looks For Fluency in Spanish and English Strong critical thinking and communication skills Curiosity and a drive to learn Competitive spirit and commitment to client advocacy Training and Support Associates complete a structured onboarding and training program focused on client relationship management, project delivery, and expert engagement. Within a few months, new hires typically manage projects independently while receiving regular feedback and mentorship.

Reports to: Product ManagerThis field-based position is ideally suited for candidates located within commuting distance of our Dublin office. As a Technical Field Engineer, you will play a pivotal role in delivering engineering support for the commissioning and maintenance of Invisible Systems. Your primary responsibilities will involve overseeing a significant hardware upgrade project over the next three years, as well as facilitating the installation and commissioning of our new EMS product.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

Join Toast, Inc. as a Staff Software Engineer and take the lead on innovative projects that shape the future of our technology. In this role, you will work collaboratively with cross-functional teams to design, develop, and implement high-quality software solutions. Your expertise will help drive technical direction and mentor junior engineers, fostering a culture of continuous improvement.

Oomnitza provides a cutting-edge Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our innovative SaaS solution features agentless integrations, established best practices, and low-code workflows, empowering enterprises to optimize their existing infrastructure and automate critical tasks such as onboarding, offboarding, audit readiness, refresh forecasting, and more. This significantly minimizes reliance on manual processes and error-prone ticketing systems. We proudly support some of the most renowned and forward-thinking companies in enhancing operational efficiency, expediting audits, reducing cyber risks, and eliminating unnecessary IT expenditures.We are in search of a Senior Technical Support Engineer who excels in dynamic environments, possesses a knack for resolving intricate technical issues, and demonstrates a strong aptitude for self-directed learning while delivering superior customer experiences. This pivotal role demands robust technical expertise, proficiency in API troubleshooting, and a collaborative, customer-focused approach.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

Intercom is hiring a Technical Support Engineer based in Dublin, Ireland, to provide customer support from Saturday through Wednesday. This role centers on helping users resolve technical issues and navigate the Intercom platform. Role overview The Technical Support Engineer will handle customer inquiries, troubleshoot technical problems, and offer clear guidance on using Intercom’s products. The position involves regular interaction with users, aiming to deliver a smooth and reliable experience every day. Schedule Work days: Saturday to Wednesday Location: Dublin, Ireland What you will do Respond to customer support requests Diagnose and resolve technical issues Guide users on effective use of the Intercom platform

About TelnyxAt Telnyx, we are not just envisioning a future of global connectivity—we're actively constructing it. Our journey includes designing and enhancing the capabilities of a private, global, multi-cloud IP network and providing access to hyperlocal edge technology via user-friendly APIs. We are at the forefront of creating a seamless interconnection among people, devices, and applications.Our mission is to revolutionize outdated systems, automate tedious processes, and address real-world challenges through innovative connectivity solutions. As a financially stable and profitable organization, we take pride in our ability to invest in cutting-edge technologies while promoting a culture of continuous learning and development for our team.We envision a future where borderless connectivity drives limitless innovation. By joining our team, you can contribute to building this interconnected world while advancing your own career.The RoleTelnyx is developing the infrastructure for Voice AI, and we are in search of a Technical Recruiter who can identify the engineers making this vision a reality. You will be responsible for managing the complete recruitment lifecycle for engineering and technical positions on a global scale. We operate quickly, prioritize quality hires, and leverage data for optimization. If you excel in fast-paced environments and enjoy the challenge of sourcing exceptional talent, this opportunity is tailored for you.Responsibilities• Manage the entire recruitment cycle—sourcing, screening, interviewing, and closing candidates. Treat your recruitment needs as a business operation.• Global Hiring—We seek the best talent without geographical restrictions.• Collaborate closely with hiring managers to understand team needs and align recruitment strategies.