Customer Experience Agent (German Speaking)

🚀 Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to facilitating the buying, selling, and discovery of cherished items. We are revolutionizing e-commerce by merging community spirit, shopping, and entertainment into a unique experience tailored just for you. Operati…

As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.

Embrace the Evolution of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to helping you buy, sell, and uncover the items you cherish. We're revolutionizing online commerce by merging community, shopping, and entertainment into a vibrant ecosystem tailored just for you. With a remote co-located team, our inspiration springs from innovation, firmly rooted in our core values. Our hubs span the US, UK, Germany, Ireland, and Poland, as we collectively shape the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And we’re just getting started! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across all functions. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to turn their passions into businesses while fostering community through commerce. Role OverviewThe Trust & Risk team plays a pivotal role in ensuring Whatnot remains a secure and trustworthy platform for our buyers and sellers. As a Trust & Risk Agent, you will be the frontline support, addressing escalated and urgent customer issues related to the Whatnot platform.Offer responsive email support for our German-speaking users confronting trust and safety challenges.De-escalate customer concerns while imparting knowledge through clear communication that leads to successful resolutions and enhances marketplace safety.Conduct thorough investigations into complex and sensitive Trust & Risk cases, ensuring high levels of customer satisfaction.Act as the escalation point for issues requiring in-depth cultural and linguistic understanding.Collaborate with various departments to address and resolve outstanding issues.Manage a backlog of open cases efficiently while monitoring key operational metrics.Represent Whatnot with utmost integrity and professionalism.Review and analyze key metrics to make informed operational decisions.

The Relationship Account Management team at MongoDB builds ongoing partnerships with established clients throughout EMEA. Since launching three years ago, the team has grown in step with MongoDB’s expanding presence in the region. Role overview The Relationship Account Manager (German Speaking) manages a portfolio of strategic enterprise clients. This position focuses on client retention and growth, supporting customers as they work toward their business goals using MongoDB’s products and services. The RAM serves as the main contact for assigned accounts and represents client needs within the company. Key responsibilities Serve as the primary point of contact for a set group of enterprise accounts Support client success by understanding business objectives and providing guidance Encourage education and enablement on MongoDB’s offerings Find opportunities for upselling and cross-selling within the account base Handle renewals and activities that drive retention Oversee all aspects of the customer relationship for assigned accounts Location and work model This role is based in Dublin and follows MongoDB’s hybrid work approach, combining onsite and remote work as part of the local team.

About RemoteRemote addresses the complex challenge of global employment compliance, enabling organizations to effortlessly hire, compensate, and manage international teams. Our commitment to innovation fosters a dynamic work culture where exceptional talent collaborates asynchronously across six continents (Antarctica is the last frontier!). Every role at Remote incorporates Automation and AI capabilities, emphasizing our core values. We invite you to contribute your unique skills and perspectives to help us create a world-class HR platform. If you are driven, eager to learn, and ambitious, consider joining us to shape the future of work. Apply today!What You Will DoAs a Sales Development Manager at Remote, you will play a pivotal role in our Sales team by supporting our EMEA-based Outbound Sales Development Representatives during this exciting growth phase. Your efforts will be crucial in generating a steady pipeline of qualified business opportunities and nurturing high-potential talent for internal promotions.As the first point of contact with prospective customers, you will have the opportunity to make a lasting impression as you build new relationships.

Since its inception, Fivetran has been dedicated to simplifying and enhancing data accessibility, akin to the reliability of electricity. Our technology ensures that customer data seamlessly integrates into their warehouses, standardized and ready for analysis, without the need for engineering or ongoing maintenance. We take pride in enabling numerous organizations to harness our solutions daily, empowering them to become fully data-driven.About the RoleAt Fivetran, we are constructing the essential infrastructure that fuels analytics and artificial intelligence. We seek a proactive New Business Commercial Account Executive to assist more companies across the DACH region in managing, trusting, and utilizing their data effectively at scale. This role is ideal for individuals who are equally passionate about generating opportunities and closing deals. You will take an active role in outbound prospecting, developing your own pipeline, and leading customers through insightful and consultative sales dialogues.This is a full-time position based in our Dublin office. Our hybrid work model promotes a mix of remote flexibility and in-person collaboration, requiring two days in the office each week to foster team connections and development.

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our advanced AI agent, Fin, is designed to provide seamless and reliable customer service, empowering businesses to enhance their customer interactions significantly. With the integration of our Helpdesk, businesses can enjoy a complete solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries that necessitate human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to setting new benchmarks in customer service. Our core values drive us to push boundaries, act quickly, and consistently provide outstanding value to our clients.What’s the opportunity?As a German-Speaking Mid-Market Account Executive, you will play a pivotal role in propelling our new business growth. Join our dynamic sales organization as we embark on an exciting journey ahead.At Intercom, we are committed to reshaping the sales landscape. We ask our clients to integrate Intercom into the heart of their operations, and we achieve this by placing our customers at the center of our strategy. We genuinely believe in the growth and development of every new team member. As part of the Account Executive team, you’ll join a community that values internal promotion, creativity, and ownership, providing ample opportunities for advancement.What will I be doing?Promote and drive the adoption of Intercom within our Mid-Market segment.Oversee the complete sales cycle for Intercom’s Mid-Market customers, utilizing a consultative sales approach from prospecting to closing.Deliver timely and precise forecasts, ensuring clear visibility on revenue performance.Stay informed about our evolving products and processes.Create customized demonstrations tailored to meet client needs.Engage in team mentoring and development initiatives.Act as the voice of the customer to cross-functional partners, including Marketing and Product teams.Contribute to the growth of our global Enterprise business by pioneering new best practices and leading projects to elevate the team.What skills do I need?5+ years of experience as an Account Executive.3+ years of SaaS experience in selling similar products.Proven sales instincts and a track record of success.

Join harvey as a Sales Development Representative and leverage your German language skills to drive sales and foster client relationships. In this dynamic role, you will connect with potential customers, qualify leads, and support our sales team in achieving targets.

Join our dynamic team as a Business Development Representative (BDR) and be at the forefront of a transformative tech initiative. In this pivotal role within our Sales Organization, you will collaborate closely with your designated sales team to identify, qualify, and cultivate promising cloud computing opportunities. Your contributions will directly support our Field sellers in generating a high-quality pipeline, empowering them to achieve or surpass their sales targets. By gaining a profound understanding of how our innovative solutions address customers' digital challenges, you will hone your qualification and sales skills, paving the way for a rewarding career in sales.Key Responsibilities:Drive sales demand through proactive engagement with prospects and current clients via video calls, phone, email, and social media, identifying, qualifying, and nurturing sales leads.Collaborate effectively with Sales teams to support their target achievements.Engage with C-level executives, IT Directors, and key decision-makers to penetrate strategic accounts with significant revenue potential.Learn and execute solution selling campaigns that align our offerings with the business needs of customers, particularly in the realm of Digital Transformation.Ensure the accuracy and timeliness of opportunity updates in our Customer Relationship Management (CRM) tool.Meet monthly and quarterly objectives focused on Pipeline Creation and Qualification.

Who We Are About Stripe Stripe is a leading financial infrastructure platform empowering businesses worldwide. From industry giants to innovative startups, millions leverage Stripe to accept payments, enhance revenue, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, and we have an incredible journey ahead. This is your chance to help shape the global economy and engage in the most impactful work of your career. About the Team As a Technical Account Manager, you will collaborate across multiple functions to support Stripe’s most significant and sophisticated users. By building trusted relationships, we provide tailored strategic guidance and proactively identify areas of opportunity to help businesses maximize value for their customers, streamline their technical operations, and accelerate global growth using Stripe. Your Responsibilities Key Responsibilities Deliver a Gold Standard Experience to key stakeholders in your assigned accounts. Collaborate with the broader Operations team to ensure access to resources and knowledge that promote a Gold Standard Experience across all user interactions, including support channels, documentation, and product feedback. Cultivate long-lasting relationships with users to enhance loyalty towards Stripe and our suite of products. Work cross-functionally both internally and with client organizations to implement operational solutions addressing issues such as fraud, disputes, declines, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to enhance user support on Stripe. Lead meetings with users, both in-person and via video conferencing. Contribute to the ongoing development of our support offerings. Create user-facing content focused on long-term solutions.

About OmniOmni is an innovative business intelligence and embedded analytics platform dedicated to empowering organizations to explore, comprehend, and leverage their data effectively. Our headquarters is located in San Francisco, with additional hubs across EMEA and APAC. We are proud to be supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleAt Omni, we're passionate about enabling businesses to make informed decisions and develop new products through data insights. Since our commercial launch last year, we have cultivated a diverse and innovative clientele across multiple industries who place their trust in our products and team. As we embark on our growth journey, we are seeking driven sales pioneers to elevate Omni to new heights.As a Business Development Representative (BDR), you will be a key player in our team, responsible for identifying and cultivating new business opportunities by prospecting and qualifying potential customers and partners. You will play an integral role in our growth strategy, managing and creating early funnel opportunities, while collaborating cross-functionally with sales and marketing to design and implement unique go-to-market campaigns with a sense of urgency.We are committed to promoting from within and assisting you in crafting your career path, ensuring your growth in the sales profession.

LinkedIn is seeking a Senior Account Director for Sales Solutions in Dublin. This position requires fluency in German and a strong background in sales strategy and client relationship management. Role overview This role centers on leading sales initiatives and supporting clients with tailored solutions. The Senior Account Director will work closely with clients to understand their needs and help them achieve their goals through LinkedIn’s Sales Solutions products. What you will do Develop and execute sales strategies for clients in the German-speaking market Build and maintain strong relationships with key accounts Drive adoption of LinkedIn’s Sales Solutions products to help clients succeed Requirements Fluency in German Proven experience in sales strategy development Track record of managing and growing client relationships

Join Wix as a Customer Care Expert, where you will play a pivotal role in transforming the online aspirations of our 278 million users across the globe into reality. Our dedicated Customer Care teams ensure that every challenge is met with effective solutions, reflecting our commitment to user satisfaction.Engage with users through calls, chats, and emails to provide exceptional support.Understand each user's business objectives, identify their needs, and offer tailored guidance throughout their journey, including advice on their websites and businesses.Assist users in resolving issues while introducing them to additional strategies to enhance their online success.Evaluate user behavior and content relevance to improve overall satisfaction.Foster and maintain strong customer relationships to ensure satisfaction.Contribute to the evolution of our user support processes to enhance the overall experience.Collaborate with various departments and product teams to stay attuned to user requirements.

Embrace the Future of Commerce with Whatnot!At Whatnot, we are proud to be the leading live shopping platform in North America and Europe, where buying, selling, and discovering your favorite items is an exciting experience. Our mission is to revolutionize e-commerce by merging community, shopping, and entertainment into a vibrant marketplace tailored just for you. Operating as a remote-first co-located team, we thrive on innovation while staying true to our core values. With offices across the US, UK, Germany, Ireland, and Poland, we are shaping the future of online marketplaces together.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to every interest.And we're just getting started! As one of the fastest growing marketplaces, we are on the lookout for innovative problem solvers to join our dynamic team. Stay updated with the latest from Whatnot through our news and engineering blogs, and help us empower individuals to transform their passions into thriving businesses while cultivating community through commerce. Role OverviewAs a vital member of our Customer Experience team, your primary goal will be to ensure an exceptional user experience through effective process optimization, order management, and problem resolution. You will be dedicated to ensuring our customers receive their orders promptly and, when issues arise, you'll be instrumental in making things right.Engage with buyers and sellers with a customer-centric approach, guaranteeing a positive interaction.Address all customer inquiries related to payments, orders, shipments, and general questions with high quality and efficiency.Develop expertise in Whatnot’s products, processes, and systems to drive favorable outcomes for our users.Collaborate with cross-functional teams to troubleshoot, research, and resolve outstanding questions.Proactively identify opportunities to reduce repeat inquiries and enhance the overall customer journey.We offer flexible working arrangements, allowing you to work from home or one of our global office hubs. We value in-person collaboration for planning, problem-solving, and team bonding.

Join Klaviyo as a Customer Support Specialist, where you will play a crucial role in providing exceptional service to our German-speaking customers. Your primary responsibility will be to assist clients with their inquiries, ensuring they receive timely and effective solutions. This position requires a passion for helping others and the ability to communicate clearly in both German and English.

At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager to leverage your skills to empower people to save time and money, we would love to have you join our team.Our Customer Success team at CurrencyFair is recognized for providing exceptional support to our customers, aiding them with everyday service requests including password resets, payment inquiries, and other account-related issues.We operate around the clock, dedicated to delivering an outstanding experience to both our team and CurrencyFair customers. Our goal is to resolve customer inquiries with empathy and friendliness, whether through phone or email. Success at CurrencyFair is defined by the customer feeling that their issue has been thoroughly addressed before their case is closed. This is directly linked to your performance and success metrics.Joining our team presents an opportunity to work in a dynamic, global environment that recognizes and rewards our people for providing a world-class customer experience that is positive, personal, and memorable.This position is hybrid, requiring a minimum of 2 days per week in our office located in Dublin 2.

Join Getty Images as a Sales and Renewals Specialist where you will leverage your fluency in German to engage clients and drive renewals. In this dynamic role, you will be responsible for maintaining customer relationships, ensuring satisfaction, and optimizing sales opportunities.Your contributions will directly impact our growth and success in the German-speaking market. If you are passionate about sales and have a knack for building relationships, we want to hear from you!

Join our dynamic team as a German Customer Support Specialist, where you'll play a vital role in assisting HubSpot customers through various channels including phone, chat, and web. As a trusted advisor, you'll resolve product-related inquiries and provide proactive, human-centered support, leveraging your creative problem-solving skills to help customers maximize their use of HubSpot tools and drive their business growth. Our inclusive and collaborative environment promotes continuous learning and feedback for all team members.

Join Getty Images as a Bilingual Customer Service Associate, where you will play a vital role in delivering outstanding service to our valued customers. In this dynamic position, you'll engage with clients through telephone, email, and chat—addressing inquiries, providing sales support, and resolving any issues they may encounter. Your responsibilities will include offering price quotes, product and licensing information, and assisting in negotiations to foster strong customer relationships. Collaborate with our sales team to offer administrative support and enhance our customer service experience. Proficiency in English, German, and French (C1 level or above) is essential for success in this role.

Join HubSpot as a German Lead Customer Success Manager for Strategic Accounts, where you will play a key role in driving customer satisfaction and business growth. In this dynamic position, you will engage with our strategic clients, ensuring they receive exceptional service and support throughout their journey with HubSpot.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored solutions that enhance their experience and success with our platform.