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Experience Level
Mid to Senior
About the job
The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more.
We invite candidates based in Dublin to join our hybrid work model.
The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your…
Role Overview The Program Manager at MongoDB in Dublin guides projects that strengthen operational efficiency and support business goals. This role works closely with teams across the company to coordinate project delivery, manage resources, and maintain clear communication with stakeholders.
Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.
Join MongoDB as an IRM Analyst and be a part of our innovative team that drives data management solutions. In this role, you'll leverage your analytical skills to contribute to our risk management strategies and ensure compliance with industry standards. You will collaborate with cross-functional teams to identify and mitigate risks while supporting our commitment to excellence.
MongoDB is seeking a Senior Product Manager in Dublin to guide product development and shape the strategic direction of key offerings. This position calls for a mix of technical knowledge, market awareness, and leadership experience to deliver solutions that address customer needs. Role overview This role centers on leading product initiatives from concept through delivery. Success depends on the ability to translate market trends and customer feedback into actionable plans while keeping the bigger picture in focus. What you will do Collaborate with teams across engineering, design, and marketing to move products forward Collect and interpret insights from customers to inform product decisions Analyze competitors and industry trends to maintain a strong market position Prioritize features and improvements based on business goals and user impact Requirements Demonstrated experience in product management Technical background and understanding of software products Strong leadership and communication skills Ability to balance strategic thinking with hands-on execution
As a Senior Customer Success Manager at MongoDB, you will play a pivotal role in driving customer satisfaction and success. Our ideal candidate is not only passionate about technology but also eager to embrace new challenges. You will navigate a dynamic environment with a high degree of autonomy while maintaining a strong customer-centric approach. In this capacity, you will serve as a key point of contact for MongoDB’s end users, utilizing your technical and account management expertise to lead your account team across Sales, Professional Services, Solutions Architects, and more.We are keen to connect with candidates located in Dublin or London as part of our hybrid working model.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.This position is available for candidates based in Dublin as part of our hybrid work model.
Join MongoDB as a Lead Engineer in Dublin, where you will play a pivotal role in driving innovative projects while leading a team of talented engineers. You will be responsible for designing and implementing cutting-edge solutions that enhance our products and services.Your expertise in software development and engineering principles will be crucial as you mentor junior engineers and collaborate with cross-functional teams. This is an exciting opportunity to make a significant impact within a leading technology company.
As a Lead Engineer at MongoDB, you will spearhead innovative engineering projects and guide a team of talented engineers to deliver high-quality software solutions. Your expertise will drive the development of cutting-edge technologies that power our database solutions, ensuring we remain at the forefront of the industry.
Join MongoDB as a Technical Services Engineer, where you will play a crucial role in providing top-notch technical support to our diverse clientele. You will work closely with customers, helping them harness the full potential of our database technology.Your responsibilities will include troubleshooting complex issues, educating customers on best practices, and collaborating with cross-functional teams to enhance our products. This is an exciting opportunity for someone who is passionate about technology and customer service.
As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing and maintaining long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities within a diverse portfolio of Datadog clients, ensuring successful product utilization and customer retention. You will act as a passionate advocate for our customers, striving to provide an exceptional experience across a high volume of accounts. Utilizing a well-defined methodology, you will assess each customer's unique needs and effectively communicate the value of the Datadog product. As we expand our Customer Success team, prioritizing personal development and team achievements is crucial. At Datadog, we value our office culture, emphasizing strong relationships, collaboration, and the creativity that each team member brings. We embrace a hybrid workplace model to enable our Datadogs to achieve a harmonious work-life balance.
Embark on a transformative career that makes a global impact! Join Trulioo as a Senior Customer Success Manager and play a pivotal role in revolutionizing digital identity verification. As a leader in the industry, we are reshaping the way businesses expand, innovate, and meet compliance standards online.Imagine being at the cutting edge of technological advancement, contributing to our award-winning platform that empowers organizations worldwide to efficiently onboard customers, reduce costs, and mitigate fraud risks. Backed by Silicon Valley investments, Trulioo is the trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.More than just a technology company, Trulioo embodies a collective of passionate professionals dedicated to fostering trust online. Proudly recognized as a BC Top Employer for two consecutive years, we prioritize an inclusive, collaborative, and people-first workplace.With headquarters in Vancouver and key hubs in San Diego and Dublin, we cultivate an atmosphere of teamwork and open dialogue. Our offices support a hybrid working model, where employees typically work three days a week from a hub location. Join us in a space where enthusiasm meets innovation, and contribute to a world where trust and technology converge.
As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.
As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.
The MongoDB Customer Observability Team comprises a diverse group of contributors dedicated to empowering users to effectively manage MongoDB at a global scale. We are responsible for MongoDB Atlas, our database-as-a-service solution and the fastest-growing product, enabling users to deploy globally distributed MongoDB clusters in just minutes. We are on the lookout for a Senior Software Engineer to join our team and address exciting challenges in the Observability domain. In this role, you will help develop tools and platforms that enhance our users' understanding of the health and performance of their MongoDB deployments. Your contributions will include collecting metrics, monitoring slow queries, and providing actionable insights, such as index and schema recommendations that enhance the speed, efficiency, and overall reliability of databases. This position offers a unique opportunity to influence engineering excellence across both aspects of observability, leveraging innovative technologies developed within the Customer Observability group while directly contributing to our customers' success and the success of our product teams. If you are passionate about large-scale systems, diving deep into telemetry data, and building impactful tools both internally and externally, we would love to welcome you to our team! We are specifically looking for candidates based in Dublin to fit our hybrid working model.
At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage
As a Customer Success Manager for Portfolio Accounts at Asana, you will play a critical role in ensuring our clients achieve their desired outcomes through effective utilization of our platform. You will be responsible for building and maintaining strong relationships with key stakeholders, understanding their unique business needs, and providing tailored solutions to enhance their experience.
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.
Nitro Software Inc. provides SaaS tools for digital document management, eSigning, identity verification, and analytics. Serving more than 3 million licensed users and over 13,000 organizations in 157 countries, Nitro works with a wide range of clients, including a majority of Fortune 500 companies. A dedicated team supports customers through every stage, from onboarding to ongoing change management. The company’s culture values growth and teamwork. Five core principles shape how work gets done: uniting around a shared mission, taking ownership, putting customers first, aiming for high standards, and encouraging learning through experimentation. Role overview The Enterprise Customer Success Manager, based in Dublin, acts as the main point of contact for business customers after they sign on. This position centers on helping customers understand and use Nitro’s products, delivering both formal training sessions and self-service materials to speed up adoption and value realization. As the customer’s advocate within Nitro, the CSM listens to feedback and works to balance customer needs with company objectives. Key responsibilities Lead onboarding and training for new enterprise customers. Engage regularly to assess customer satisfaction and highlight areas for improvement. Build and maintain strong customer relationships to support loyalty and retention. Collaborate with internal teams to share customer feedback that informs product development. Monitor usage and success metrics to identify upsell and cross-sell opportunities.
The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your…
Role Overview The Program Manager at MongoDB in Dublin guides projects that strengthen operational efficiency and support business goals. This role works closely with teams across the company to coordinate project delivery, manage resources, and maintain clear communication with stakeholders.
Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.
Join MongoDB as an IRM Analyst and be a part of our innovative team that drives data management solutions. In this role, you'll leverage your analytical skills to contribute to our risk management strategies and ensure compliance with industry standards. You will collaborate with cross-functional teams to identify and mitigate risks while supporting our commitment to excellence.
MongoDB is seeking a Senior Product Manager in Dublin to guide product development and shape the strategic direction of key offerings. This position calls for a mix of technical knowledge, market awareness, and leadership experience to deliver solutions that address customer needs. Role overview This role centers on leading product initiatives from concept through delivery. Success depends on the ability to translate market trends and customer feedback into actionable plans while keeping the bigger picture in focus. What you will do Collaborate with teams across engineering, design, and marketing to move products forward Collect and interpret insights from customers to inform product decisions Analyze competitors and industry trends to maintain a strong market position Prioritize features and improvements based on business goals and user impact Requirements Demonstrated experience in product management Technical background and understanding of software products Strong leadership and communication skills Ability to balance strategic thinking with hands-on execution
As a Senior Customer Success Manager at MongoDB, you will play a pivotal role in driving customer satisfaction and success. Our ideal candidate is not only passionate about technology but also eager to embrace new challenges. You will navigate a dynamic environment with a high degree of autonomy while maintaining a strong customer-centric approach. In this capacity, you will serve as a key point of contact for MongoDB’s end users, utilizing your technical and account management expertise to lead your account team across Sales, Professional Services, Solutions Architects, and more.We are keen to connect with candidates located in Dublin or London as part of our hybrid working model.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.This position is available for candidates based in Dublin as part of our hybrid work model.
Join MongoDB as a Lead Engineer in Dublin, where you will play a pivotal role in driving innovative projects while leading a team of talented engineers. You will be responsible for designing and implementing cutting-edge solutions that enhance our products and services.Your expertise in software development and engineering principles will be crucial as you mentor junior engineers and collaborate with cross-functional teams. This is an exciting opportunity to make a significant impact within a leading technology company.
As a Lead Engineer at MongoDB, you will spearhead innovative engineering projects and guide a team of talented engineers to deliver high-quality software solutions. Your expertise will drive the development of cutting-edge technologies that power our database solutions, ensuring we remain at the forefront of the industry.
Join MongoDB as a Technical Services Engineer, where you will play a crucial role in providing top-notch technical support to our diverse clientele. You will work closely with customers, helping them harness the full potential of our database technology.Your responsibilities will include troubleshooting complex issues, educating customers on best practices, and collaborating with cross-functional teams to enhance our products. This is an exciting opportunity for someone who is passionate about technology and customer service.
As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing and maintaining long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities within a diverse portfolio of Datadog clients, ensuring successful product utilization and customer retention. You will act as a passionate advocate for our customers, striving to provide an exceptional experience across a high volume of accounts. Utilizing a well-defined methodology, you will assess each customer's unique needs and effectively communicate the value of the Datadog product. As we expand our Customer Success team, prioritizing personal development and team achievements is crucial. At Datadog, we value our office culture, emphasizing strong relationships, collaboration, and the creativity that each team member brings. We embrace a hybrid workplace model to enable our Datadogs to achieve a harmonious work-life balance.
Embark on a transformative career that makes a global impact! Join Trulioo as a Senior Customer Success Manager and play a pivotal role in revolutionizing digital identity verification. As a leader in the industry, we are reshaping the way businesses expand, innovate, and meet compliance standards online.Imagine being at the cutting edge of technological advancement, contributing to our award-winning platform that empowers organizations worldwide to efficiently onboard customers, reduce costs, and mitigate fraud risks. Backed by Silicon Valley investments, Trulioo is the trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.More than just a technology company, Trulioo embodies a collective of passionate professionals dedicated to fostering trust online. Proudly recognized as a BC Top Employer for two consecutive years, we prioritize an inclusive, collaborative, and people-first workplace.With headquarters in Vancouver and key hubs in San Diego and Dublin, we cultivate an atmosphere of teamwork and open dialogue. Our offices support a hybrid working model, where employees typically work three days a week from a hub location. Join us in a space where enthusiasm meets innovation, and contribute to a world where trust and technology converge.
As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.
As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.
The MongoDB Customer Observability Team comprises a diverse group of contributors dedicated to empowering users to effectively manage MongoDB at a global scale. We are responsible for MongoDB Atlas, our database-as-a-service solution and the fastest-growing product, enabling users to deploy globally distributed MongoDB clusters in just minutes. We are on the lookout for a Senior Software Engineer to join our team and address exciting challenges in the Observability domain. In this role, you will help develop tools and platforms that enhance our users' understanding of the health and performance of their MongoDB deployments. Your contributions will include collecting metrics, monitoring slow queries, and providing actionable insights, such as index and schema recommendations that enhance the speed, efficiency, and overall reliability of databases. This position offers a unique opportunity to influence engineering excellence across both aspects of observability, leveraging innovative technologies developed within the Customer Observability group while directly contributing to our customers' success and the success of our product teams. If you are passionate about large-scale systems, diving deep into telemetry data, and building impactful tools both internally and externally, we would love to welcome you to our team! We are specifically looking for candidates based in Dublin to fit our hybrid working model.
At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage
As a Customer Success Manager for Portfolio Accounts at Asana, you will play a critical role in ensuring our clients achieve their desired outcomes through effective utilization of our platform. You will be responsible for building and maintaining strong relationships with key stakeholders, understanding their unique business needs, and providing tailored solutions to enhance their experience.
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.
Nitro Software Inc. provides SaaS tools for digital document management, eSigning, identity verification, and analytics. Serving more than 3 million licensed users and over 13,000 organizations in 157 countries, Nitro works with a wide range of clients, including a majority of Fortune 500 companies. A dedicated team supports customers through every stage, from onboarding to ongoing change management. The company’s culture values growth and teamwork. Five core principles shape how work gets done: uniting around a shared mission, taking ownership, putting customers first, aiming for high standards, and encouraging learning through experimentation. Role overview The Enterprise Customer Success Manager, based in Dublin, acts as the main point of contact for business customers after they sign on. This position centers on helping customers understand and use Nitro’s products, delivering both formal training sessions and self-service materials to speed up adoption and value realization. As the customer’s advocate within Nitro, the CSM listens to feedback and works to balance customer needs with company objectives. Key responsibilities Lead onboarding and training for new enterprise customers. Engage regularly to assess customer satisfaction and highlight areas for improvement. Build and maintain strong customer relationships to support loyalty and retention. Collaborate with internal teams to share customer feedback that informs product development. Monitor usage and success metrics to identify upsell and cross-sell opportunities.
