Customer Support Agent at CurrencyFair | Dublin

At CurrencyFair, we are dedicated to transforming the global money transfer landscape. As a leading peer-to-peer currency exchange platform, we empower individuals and businesses to send and receive money internationally in a more convenient and cost-effective way. We invite passionate and skilled individuals to join our mission to challenge the traditional …

At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager to leverage your skills to empower people to save time and money, we would love to have you join our team.Our Customer Success team at CurrencyFair is recognized for providing exceptional support to our customers, aiding them with everyday service requests including password resets, payment inquiries, and other account-related issues.We operate around the clock, dedicated to delivering an outstanding experience to both our team and CurrencyFair customers. Our goal is to resolve customer inquiries with empathy and friendliness, whether through phone or email. Success at CurrencyFair is defined by the customer feeling that their issue has been thoroughly addressed before their case is closed. This is directly linked to your performance and success metrics.Joining our team presents an opportunity to work in a dynamic, global environment that recognizes and rewards our people for providing a world-class customer experience that is positive, personal, and memorable.This position is hybrid, requiring a minimum of 2 days per week in our office located in Dublin 2.

CurrencyFair is on a mission to simplify global money transfers for individuals and businesses. Our peer-to-peer currency exchange platform aims to cut the cost and complexity of cross-border payments. The Payments Team sits at the heart of this effort, supporting smooth, compliant, and efficient transaction flows for our customers. Role Overview The Payments Analyst joins the global support function in Dublin, ensuring customer transactions are processed accurately and on time. This role covers the full payment lifecycle, with a focus on reconciliation, compliance, and operational efficiency. What You Will Do Oversee customer transaction flows from start to finish, following both internal policies and market operational hours. Reconcile incoming payments and outgoing transfers. Investigate discrepancies and manually process transactions that fall outside automated processes. Spot patterns in automation failures and suggest ways to improve efficiency. Resolve unreconciled items within agreed Service Level Agreements (SLAs). Process payment instructions using a range of internal and external banking platforms. Communicate with customers, banking partners, and internal teams by email and phone. Complete all tasks with accuracy and attention to compliance, meeting team SLAs and Key Performance Indicators (KPIs). Execute foreign exchange (FX) transactions as needed. Manage daily liquidity across several banking partners. Work with external service providers, including both bank and non-bank partners. Support Product and Engineering teams by assisting with testing of new offerings when required. Open and close FX markets as needed.

Who We AreAt Cornmarket, we are dedicated to supporting the financial wellbeing of public servants and their families. With over 50 years of experience, we specialize in delivering the best financial services tailored for public sector employees, offering everything from car, home, health, and life insurance to income protection, retirement planning, and more.Role PurposeWe are seeking a motivated Customer Contact Agent to join our Life Sales team. In this role, you will be responsible for scheduling appointments with our existing clients on behalf of our Financial Consultants, primarily through outbound calls. You will efficiently manage our consultants' diaries to ensure all appointments align with client expectations.This entry-level position in the Life Department is an excellent opportunity for individuals aspiring to build a career in financial services. You will receive comprehensive on-the-job training and coaching, with strong encouragement to pursue QFA qualifications to enhance your career trajectory.Key ResponsibilitiesEngage in outbound calls and respond to inquiries from members of public sector unions to schedule appointments with our Consultants.Achieve monthly targets focused on call volume and appointment setting, with a lucrative bonus structure attached.Handle client interactions in a professional and timely manner, prioritizing customer satisfaction.Cross-sell additional products and services offered by Cornmarket.Execute tasks in compliance with established procedures and scripts.Perform various administrative tasks, including data entry, logging, and scanning.Participate in weekly team meetings to discuss performance and strategies.Continuously seek and propose enhancements to existing processes.Benefits We OfferFlexible working arrangements, including options for remote work under our Cornmarket Flex initiative.Significant investment in your professional development, including insurance and relevant qualifications.Annual leave, with increases based on tenure.Flexibility to take additional annual leave.Attractive pension contribution rates.Health insurance or wellness subsidy.Fully paid family leave options (maternity, paternity, surrogacy).Performance-based bonuses and commissions.Income protection plans.Life insurance coverage.Discounts on a range of financial products.

At Azbuka, we are passionate about the transformative power of literature. Our mission is to create a more empathetic and imaginative world by providing captivating stories that can be accessed and shared by everyone, at any time, from anywhere. We are dedicated to building a global community of readers through our charming 'corner bookshop' chain, engaging online book clubs, and streaming subscription service, which offers thousands of audiobooks and e-books in multiple languages.We are currently seeking a Customer Support Specialist to join our dynamic team.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we refer to ourselves) brings to our workplace daily. We believe everyone deserves an equitable chance at success and value the unique experiences that each individual contributes beyond traditional job qualifications. If you find yourself to be a close match to this description, we encourage you to apply. To explore more about life at Klaviyo, visit klaviyo.com/careers to see how we empower creators to take charge of their own destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist (known as Product Experts at Klaviyo), you will play an essential role in our future success. Our expanding PE team, based in Dublin, has become a vibrant hub for our EMEA operations. We are deeply committed to our customers' success, striving to provide exceptional assistance with the utmost quality in product knowledge and communication skills, consistently exceeding customer expectations. We are currently seeking Spanish-fluent Product Experts who are enthusiastic about delivering the highest level of support to our EMEA customers as they grow their businesses with Klaviyo.Your Impact:Gain comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support to Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Engage thoughtfully to provide solutions for both technical and non-technical users while assisting with various technologies.Identify software issues and resolve escalated customer complaints using established protocols.Offer guidance on non-technical inquiries (e.g., marketing, sales, e-commerce setup questions).Communicate effectively and thoughtfully with all Klaviyo customers.Document troubleshooting and problem-solving processes.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) contributes to our workplace daily. We believe that everyone deserves an equal opportunity for success and value the unique experiences that each individual brings beyond traditional job qualifications. If you feel you are a close match to this description, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist, known as Product Experts at Klaviyo, you are essential to our future success. Our expanding team in Dublin has quickly become an integral hub for our EMEA operations. We are deeply committed to the success of our customers and strive to deliver exceptional support with unparalleled product knowledge and communication skills, consistently aiming to meet and exceed customer expectations. We are on the lookout for French-speaking Product Experts who are enthusiastic about providing exceptional support to our EMEA clients scaling their businesses with Klaviyo.Your Impact:Acquire comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support for Klaviyo customers, collaborating with them to efficiently resolve their concerns via email and live chat.Communicate effectively to answer inquiries from both technical and non-technical users while supporting a variety of technologies.Diagnose software issues and address escalated customer complaints using established procedures.Offer guidance on non-technical inquiries (e.g., marketing, sales, and e-commerce setup questions).Communicate thoughtfully and effectively with all Klaviyo customers.Document troubleshooting and problem resolution processes.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) brings to our dynamic workplace every day. We firmly believe that everyone deserves an equitable opportunity for success and value the unique experiences that transcend conventional job qualifications. If you find yourself to be a close fit for this position, we encourage you to apply even if you don't meet every single requirement. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn more about how we empower creators to take control of their own journeys.Dublin, Ireland (Hybrid: 3 days per week in office)The role:As a Customer Support Specialist, known as a Product Expert at Klaviyo, you will play an integral role in our future success. Our expanding team in Dublin has quickly established itself as a vibrant hub for our EMEA operations. We are deeply committed to the success of our customers and strive to provide outstanding support with exceptional product knowledge and communication skills, consistently exceeding customer expectations. We are seeking Dutch-fluent Product Experts who are enthusiastic about assisting our EMEA customers as they grow their businesses using Klaviyo.Your Impact:Acquire a thorough understanding of the Klaviyo platform.Deliver high-quality product support for Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Provide thoughtful communication to address inquiries from both technical and non-technical users while supporting a broad spectrum of technologies.Diagnose software issues and address escalated customer complaints using established processes.Offer guidance on non-technical queries related to marketing, sales, and e-commerce setup.Engage thoughtfully and effectively with all Klaviyo customers.Document troubleshooting processes and solutions.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

About Indie Campers Indie Campers helps travelers explore the world by offering fully equipped campervans and RVs. With a growing range of services, the company seeks frontline professionals who deliver memorable customer experiences and support commercial goals. Role Overview: Rental Service Agent – Dublin, Ireland The Rental Service Agent works closely with customers throughout the rental and sales process. This position blends hands-on service, sales demonstrations, and operational tasks. The agent ensures every customer leaves satisfied, whether renting for a trip or considering an RV purchase. Champion the customer experience for rentals. Present and demonstrate RVs to potential buyers, supporting sales conversions. Main Responsibilities Customer Service & Operations: Handle check-ins and check-outs, deliver pre-rental briefings, and support customers throughout their rental. Respond to emergencies and resolve service issues with care. Sales Demonstrations & Engagement: Prepare and conduct RV demonstrations, highlighting features tailored to customer needs. Manage handovers and ensure documentation is accurate. Sales Conversion & Lead Management: Track leads and follow up using the CRM. Help turn rental customers into sales prospects and assist the RV Sales District and City Lead in reaching targets. Product Knowledge & Technical Support: Stay up to date on Indie Campers RV models. Demonstrate basic systems (such as lighting and gas) and troubleshoot or escalate technical issues when needed. What We’re Looking For Experience: 1-3 years in customer service, sales, hospitality, rental, or automotive roles. Communication: Strong skills in engaging and supporting customers. Technical Aptitude: Ability to understand and explain RV or vehicle systems clearly.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

Join our dynamic team at Mindlance as a Customer Service Representative in Dublin! We are seeking an enthusiastic and dedicated individual who excels in communication and problem-solving. As a key member of our customer service team, you will engage with clients to provide exceptional support and ensure their needs are met promptly and effectively.Your responsibilities will include addressing customer inquiries, managing complaints, and providing product information. You will play a vital role in enhancing customer satisfaction and loyalty.

Join our dynamic team as a Technical Support Engineer at New Relic, where you will play a pivotal role in providing exceptional support to our clients. You will leverage your technical expertise to troubleshoot issues, guide customers through complex technical challenges, and ensure they maximize the value of our products. Your contributions will directly enhance customer satisfaction and retention.As part of our team, you will collaborate with cross-functional departments to resolve technical problems, deliver insightful feedback, and contribute to our product improvements. If you are passionate about technology and enjoy helping others, this position is perfect for you.

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

At Azbuka, we believe in the transformative power of literature. Our mission is to cultivate a more empathetic and imaginative world through stories that resonate with people everywhere. By creating a vibrant community of readers, we connect individuals through our charming 'corner bookshop' network, engaging online book clubs, and a diverse streaming service offering thousands of audiobooks and e-books in numerous languages.We are currently seeking a dedicated Customer Support Specialist to enhance our team.

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing and maintaining long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities within a diverse portfolio of Datadog clients, ensuring successful product utilization and customer retention. You will act as a passionate advocate for our customers, striving to provide an exceptional experience across a high volume of accounts. Utilizing a well-defined methodology, you will assess each customer's unique needs and effectively communicate the value of the Datadog product. As we expand our Customer Success team, prioritizing personal development and team achievements is crucial. At Datadog, we value our office culture, emphasizing strong relationships, collaboration, and the creativity that each team member brings. We embrace a hybrid workplace model to enable our Datadogs to achieve a harmonious work-life balance.