Forward Deployed Engineer - Dublin

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into practical production systems. We thrive at the crossroads of customer engagement and foundational platform advancement.About the RoleAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models in partnership with our most pivotal clients. You will take ownership of the entire process, from discovery and technical scoping to system design, implementation, and production launch, working closely with customer engineering and domain experts.Your success will be measured by the adoption of production systems, the tangible impact on workflows, and feedback-driven evaluations that influence product and model trajectories. Collaboration is key, as you will interact regularly with our Product, Research, Partnerships, GRC, Security, and GTM teams.This position is based in Dublin, with a hybrid work model requiring three days in the office each week. We provide relocation assistance, and travel may be necessary up to 50% of the time.Key ResponsibilitiesLead technical delivery across various deployments from initial prototype to robust production.Develop full-stack systems that not only provide customer value but also enhance our learning processes.Integrate deeply with customer teams, grasp their requirements, and facilitate the adoption of your solutions.Define project scope, sequence deliveries efficiently, and proactively eliminate barriers.Balance trade-offs between project scope, speed, and quality; adjust plans to ensure timely delivery.Contribute directly to coding when necessary to ensure progress and clarity.Document effective working patterns in tools, playbooks, or reusable components for team use.Provide field feedback that aids Research and Product in understanding model performance and areas for improvement.Maintain team momentum through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience, including customer-facing roles.Demonstrated ability to scope and deliver complex systems in dynamic or unclear environments.Proficient in writing and reviewing production-grade code across frontend and backend, particularly in Python, JavaScript, and other relevant technologies.

Intercom is a leading AI-driven Customer Service platform dedicated to empowering businesses with exceptional customer engagement capabilities.Our flagship AI agent, Fin, stands out as the most advanced customer service AI in the marketplace, enabling businesses to provide continuous, flawless customer service and significantly enhance their customer experiences. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, tailored for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our core values drive us to innovate relentlessly, operate swiftly, and continuously deliver exceptional value to our clients.What’s the Opportunity?In response to the increasing demand over the past six months, we are seeking skilled software engineers to work closely with our most strategic clients, bridging the gap between their business objectives and our AI agent, Fin.As a Staff Forward Deployed Engineer, you will engage directly with these clients alongside our Go-To-Market team, gaining insights into their use cases and designing, building, and implementing tailored solutions. You will operate autonomously, expected to set strategic direction, own project outcomes, and confidently represent Intercom in high-stakes client interactions. Your role will be crucial in transforming how our customers scale their support operations, yielding significant business results.Moreover, you will lead through example, acting as a force multiplier who influences product direction with field insights and helps shape the concept of Forward Deployed Engineering at Intercom.If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a fast-paced environment, this position is for you.What Will I Be Doing?Drive the adoption of Fin by enabling prospects to harness the power of Intercom’s AI capabilities for automated and scalable support operations.Engage deeply with strategic customers to identify their business challenges and technical needs, acting proactively to guide them towards outstanding results with Fin.Collaborate hands-on with customers' technical teams as a confident subject-matter expert, coding alongside them to drive projects to successful completion.Work closely with Sales, Success, and Product teams, actively influencing their work to ensure a seamless customer experience.

Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, empowering businesses to provide exceptional, round-the-clock support. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which augments human support for intricate and high-touch inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 global enterprises, setting a new benchmark for customer service excellence. Our commitment to innovation, speed, and delivering unparalleled value to our clients is at the heart of what we do.What's the opportunity?Due to a surge in demand, we are seeking skilled software engineers to collaborate closely with our most strategic customers, bridging the gap between their business objectives and our AI Agent for Customer Service, Fin.As a founding Senior Forward Deployed Engineer, you will engage with our R&D team, influencing product roadmap decisions while delivering significant business outcomes for our clients. You will be instrumental in transforming how our most strategic customers scale their customer support operations. Your role will involve direct collaboration with customers and our go-to-market team to thoroughly understand their use cases, allowing you to design, build, and implement tailored solutions.If you thrive in an environment that fosters ownership, creativity, and leadership across R&D and Go-to-Market teams, then this role is perfect for you.

OverviewLocation: Dublin, Ireland, on-siteRequirement: Degree in Mathematics, Engineering, or Computer Science (completed or final year)About WhippyWhippy is a cutting-edge communication platform leveraging AI to streamline real business workflows across voice, SMS, chat, and APIs. Our innovative solutions interface seamlessly with telephony providers, CRMs, ATS platforms, and internal enterprise systems, empowering AI agents to manage inbound calls, qualification flows, onboarding processes, support queries, and operational tasks efficiently.The RoleAs a Forward Deployed Engineer, you will engage directly with enterprise deployments, developing and deploying production code that integrates Whippy into customer systems. Your work will span APIs, telephony, databases, and AI workflows. This is a hands-on role, distinct from research or passive internships; you will actively build and troubleshoot systems that serve live customers.What You’ll Do• Design and enhance API integrations with third-party systems (CRM, ATS, telephony, internal tools)• Create and manage data flows between Whippy and external platforms• Troubleshoot production issues involving webhooks, retries, and asynchronous workflows• Strengthen logging, monitoring, and visibility across deployment systems• Document integration architecture and deployment strategies• Recognize patterns across customer implementations and recommend reusable enhancementsWhat We’re Looking For• Bachelor's degree in Mathematics, Engineering, or Computer Science (completed or in final year)• Solid programming foundation• Experience with substantial software projects (internships, open-source contributions, personal projects)• Familiarity with APIs and relational databases• Ability to analyze data flow and potential failure modes critically• Strong sense of ownership and readiness to address real production challenges, with excellent verbal and written communication skills.

About ChalkChalk is revolutionizing the data platform landscape, enabling the future of machine learning applications. We simplify complexities and overcome latency and scalability challenges that have historically hindered ML capabilities. Our platform combines the high performance of Rust with developer-friendly tools that are a pleasure to work with. Trusted by leading companies, Chalk is instrumental in tackling issues such as preventing fraudulent credit card transactions, verifying identities, and enhancing clean energy capture. We have recently secured a $50 million Series A funding round led by Felicis.About the RoleAs a talented software engineer, you will design and implement tailored technical solutions while collaborating with our machine learning teams to enhance Chalk’s proprietary infrastructure. You will engage directly with Chalk's customers to construct efficient feature pipelines addressing challenges in healthcare, finance, and recommendation systems. This role offers you a remarkable chance to work closely with clients, gathering requirements and engineering feature pipelines that support critical applications, including cancer detection, fraud prevention, and product recommendations. Join us in-person as an early member of our high-growth startup and make a lasting impact.Your ResponsibilitiesDevelop code to implement Chalk technology for our customers and prospects, familiarizing yourself with Chalk's infrastructure to ensure optimal integration across diverse environments.Collaborate closely with our Engineering and Sales teams.Serve as the primary technical point of contact during pre-sales and post-sales processes, including customer onboarding and ongoing support.Advise customers on new product offerings as their business needs evolve.Assist in interviewing and expanding the Engineering team.

About KotaKota is revolutionizing the accessibility of insurance and retirement benefits, akin to the convenience of modern software. Our innovative offerings include the Kota Platform, the world’s first fully integrated benefits platform, and Kota Embed, which provides embedded insurance and retirement solutions for various platforms. Our mission is to make benefits and insurance more accessible and enjoyable for today’s workforce.Founded in 2022, Kota has successfully raised over €20 million from leading European tech investors such as Eurazeo, EQT Ventures, Northzone, Frontline, and notable angel investors like Romain Huet (formerly of Stripe, now OpenAI) and David Clarke (formerly of Workday). Our investors have previously supported illustrious companies including Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, and Wayflyer.About the TeamAs a member of Kota’s Forward Deployed Engineering team, you will collaborate directly with our customers, such as global payroll providers and HR platforms, to facilitate the integration of our APIs and SDKs through personalized support and insightful guidance. Our aim is to simplify complexities, enabling platforms to focus on delivering attractive benefits without the burden of outdated systems.The RoleIn the position of Forward Deployed Engineer (FDE) at Kota, you will be at the crossroads of engineering, product development, and customer success. You will engage with clients to design and implement solutions that maximize the value derived from Kota’s developer offerings. Unlike conventional engineering roles, this position emphasizes customer interaction and hands-on involvement. You will produce production-quality code, counsel partners on best practices, and influence our product roadmap through real-world integration feedback. This role is ideal for those looking to apply their technical expertise in a high-impact, customer-centric setting while transforming global benefits delivery.What You’ll DoCollaborate with customer engineering teams to integrate Kota’s SDKs and APIs into their platforms.Convert customer requirements into scalable, production-ready solutions.Enhance Kota’s product offerings by developing internal tools, writing reusable code, and identifying areas for API and SDK improvements.Work alongside Product, Engineering, and Customer Success teams to ensure successful deployments.Serve as the technical advocate for customers, shaping feedback into actionable insights for our product development.

About Chalk Chalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We are dedicated to dismantling the complexities, latency, and scalability barriers that have historically limited ML capabilities. Our innovative platform merges the lightning-fast performance of Rust with user-friendly tools that developers adore. Major companies rely on Chalk for critical operations, including preventing fraudulent credit card transactions, identity verification, and optimizing renewable energy capture. Recently, we secured a $50 million Series A investment led by Felicis. About the Role As a talented software engineer, you will create customized technical solutions and collaborate with machine learning teams to enhance Chalk’s proprietary infrastructure. Your role will involve partnering with Chalk's clients to construct efficient feature pipelines for diverse challenges in healthcare, finance, and recommendation systems. This is an exceptional chance to work directly with clients, gathering requirements and engineering feature pipelines for use cases such as cancer detection, fraud prevention, and product recommendations. Join us as an early employee and make a significant impact within a fast-growing start-up. What You Will Do Develop and implement Chalk technology for clients and prospects, becoming proficient with Chalk's infrastructure to ensure seamless integration across various environments. Collaborate closely with our Engineering and Sales teams. Serve as the primary technical liaison during pre-sales and post-sales processes, facilitating customer onboarding and ongoing support. Advise customers on new product offerings as their business needs evolve. Participate in interviewing and expanding the Engineering team. What We’re Looking For A strong technical background with experience in software development or building machine learning models. 2+ years of professional experience in backend software engineering. Proficiency in Python and SQL. Strong collaborative skills to work effectively in teams comprised of both technical and non-technical members. Exemplary written and verbal communication, problem-solving, storytelling, and analytical abilities.

OverviewLocation: Dublin, Ireland, on-siteRequirement: Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)About WhippyWhippy is a cutting-edge AI communication platform that streamlines real business workflows through voice, SMS, chat, and APIs. We partner with telephony providers, CRMs, ATS platforms, and internal enterprise systems to empower AI agents capable of handling inbound calls, qualification flows, onboarding processes, support inquiries, and operational tasks.The RoleAs a Forward Deployed Engineering Intern, you will engage directly with enterprise deployments and contribute to production code that integrates Whippy with customer systems. Your work will straddle the realms of APIs, telephony, databases, and AI workflows. This is a hands-on role where you will build and debug live systems used by actual customers, setting the stage for potential advancement into a full-time Forward Deployed Engineer position.What You’ll Do• Develop and enhance API integrations with third-party systems (CRM, ATS, telephony, internal tools)• Create data flows connecting Whippy with external platforms• Troubleshoot production issues related to webhooks, retries, and asynchronous workflows• Optimize logging, monitoring, and visibility across deployment systems• Document integration architecture and deployment methodologies• Recognize patterns across customer implementations and suggest reusable enhancementsWhat We’re Looking For• A Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)• Solid programming fundamentals• Experience in developing substantial software projects (internships, open source, personal projects)• Comfort with APIs and relational databases• Strong analytical skills for data flow and troubleshooting• A proactive mindset with the ability to communicate effectively in written and verbal forms

Join ServiceNow as a Forward Deployed Solution Engineer in our Applied AI team, where you will be at the forefront of delivering innovative AI solutions to our clients. In this role, you will work closely with cross-functional teams to understand customer needs, customize solutions, and ensure successful implementations. Your expertise in AI technologies and strong problem-solving skills will be crucial in driving success and enhancing customer satisfaction.

Join Intercom as an Engineering Manager in our Forward Deployed Engineering team. In this pivotal role, you will lead a group of talented engineers to develop innovative solutions tailored to our clients’ needs. You will collaborate closely with cross-functional teams to drive technical excellence and ensure timely project delivery. Your leadership will empower your team to achieve their best work and maintain a high-performance culture.

Join ServiceNow as a Forward Deployed Engineering Build Manager, where you will play a pivotal role in leading engineering projects that drive innovation and efficiency. As a key member of our team, you will oversee the deployment of builds, ensuring that our software solutions meet the highest standards of quality and performance.

About the TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into impactful production systems. We operate at the nexus of client delivery and core platform innovation.About the RoleWe are seeking customer-centric software engineers passionate about developing tailored solutions that harness OpenAI’s APIs to address real-world challenges. As a Forward Deployed Software Engineer (FDSWE), you will engage with both our customers and OpenAI’s engineering teams to architect and deploy scalable solutions that tackle their most complex issues. You will design effective abstractions to enhance our delivery speed and quality across all Forward Deployed interactions.In this role, you will work closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers dedicated to the same accounts. Additionally, you will collaborate with our Research and Applied Product Engineering teams to relay valuable customer insights.This position is based in Dublin, utilizing a hybrid work model of three days in the office weekly. Relocation assistance is available, and travel may be required up to 50%.Your Responsibilities Will Include:Engaging closely with key customers to thoroughly understand their business needs and technical specifications.Designing and developing comprehensive full-stack solutions using an iterative, experimentation-driven methodology.Drafting detailed scopes of work and project timelines for both proof-of-concept and full-scale implementations.Acting as a technical expert and trusted advisor, working hands-on with customer technical teams to drive projects to fruition.Collaborating with Product, Research, and Applied teams to ensure exceptional customer experiences, successful project completions, and constructive product feedback.Contributing to internal knowledge repositories, codifying best practices and sharing insights from customer engagements to enhance the Forward Deployed Engineering function.You Will Excel in This Role If You Have:A minimum of 7 years of full-stack engineering experience (excluding internships) in tech-centric roles, with customer-facing experience being highly advantageous.Proficiency in programming languages and frameworks relevant to full-stack development.A strong understanding of software architecture, design patterns, and best practices for scalable applications.Excellent problem-solving skills and the ability to think critically in complex situations.Outstanding communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Join our dynamic team at DNB as a Senior Engineering Manager, where you will lead and inspire a talented team of engineers. Your mission will be to drive innovation and excellence in engineering practices, ensuring the successful delivery of complex projects. We are looking for a strategic thinker with a passion for technology and a proven track record in engineering management.

AECOM is on the lookout for a seasoned Engineering Manager to enhance our Rail team in Ireland. This is a transformative period for the rail network's evolution in the country, marked by a strong commitment to implementing groundbreaking projects that will redefine rail transport across the island.In this position, you will steer and unify multi-disciplinary engineering teams, overseeing projects throughout their entire lifecycle. You will engage with significant initiatives focused on the electrification of the rail network, the refurbishment of existing lines, and various enhancements to the network. Your contributions will drive the realization of nationally significant projects—endeavors that will influence Ireland's transportation framework for generations.Your Responsibilities:You will provide technical leadership from the initial development phases through to design execution and project closeout, ensuring that our work consistently meets client expectations while adhering to the highest engineering standards. In addition to project delivery, your role will also involve driving business development efforts—contributing to positioning strategies, preparing tenders, and cultivating client relationships that lead to new opportunities.A vital aspect of this role is the connection between our technical teams and clients. You will leverage specialized expertise from rail engineering disciplines across the UK and AECOM's broader Enterprise Capability network, ensuring that the right knowledge is applied to the right projects at the right time. Multi-disciplinary teams will look to your expertise as a central coordinator who promotes collaboration and knowledge sharing.Collaboration: Lead the design on multi-disciplinary projects ensuring integrated designs are delivered by our engineers while building effective relationships with our technical teams and clients.Delivery: Take charge of interpreting, planning, organizing, executing, and coordinating complex, innovative, and large-scale multi-disciplinary projects and tenders. These projects will encompass network enhancements, electrification programs, station developments, and train maintenance and servicing depots. Additionally, you will provide support for other facets of AECOM’s business on major multidisciplinary projects.Safety Assurance: Spearhead the technical management of Safe by Design, ensuring compliance with CDM and CSM. You will be responsible for appointing capable discipline lead engineers for technical delivery and planning engineering tasks that address unique challenges. This includes exploring subject areas, defining project scopes, and selecting issues for investigation while developing innovative concepts and methodologies.Proactive Planning: Anticipate engineering challenges and develop strategic plans to address them effectively.

Role overview ServiceNow seeks a Director of Software Engineering Management based in Dublin. This position leads multiple engineering teams, providing direction as they build scalable software to meet customer needs. The role emphasizes both technical guidance and people leadership. What you will do Lead and mentor engineering teams, supporting their growth and encouraging strong performance Promote software development practices that ensure quality and scalability Collaborate with cross-functional partners to deliver solutions aligned with business objectives Champion ongoing process improvements and foster a culture of excellence within engineering Requirements Experience managing and developing software engineering teams Solid background in software development and technology strategy Ability to work across functions and guide teams through complex projects Track record of delivering high-quality, scalable software

Role overview nory is looking for an Engineering Manager to join the team in Dublin. This manager leads engineers who are building new solutions and enhancing existing products. The role involves setting direction, encouraging collaboration, and helping the group deliver strong results efficiently. What you will do Guide and support engineers as they develop and improve products Promote teamwork and open communication within the team Drive improvements in both product quality and delivery speed Champion best practices in engineering Location This role is based in Dublin.

Crusoe seeks a Senior Engineering Manager based in Dublin to guide a team of engineers. This role centers on delivering engineering projects in a collaborative setting. Close work with cross-functional partners is essential to move projects from concept to completion. Role overview The Senior Engineering Manager leads technical teams, shapes project direction, and ensures high standards in execution. This position involves balancing technical priorities with team development and project delivery. What you will do Manage and mentor a group of engineers Oversee the progress of engineering projects from planning through launch Coordinate with other departments to align goals and resources Requirements Experience in engineering leadership roles Strong interest in technology and team development Ability to collaborate effectively with diverse teams

Join Intercom as a Senior Engineering Manager leading our Developer Experience Platform team. You will play a pivotal role in enhancing the efficiency and effectiveness of our engineering teams by fostering a collaborative and innovative environment. Your leadership will drive the development of tools and resources that empower developers, ensuring they can focus on building exceptional products.In this role, you will oversee the engineering team’s strategic direction, align technical goals with company objectives, and mentor team members to reach their full potential. Your expertise in engineering management will help shape our platform's future, driving improvements and innovations that enhance the developer experience.

About MannaAt Manna, we're revolutionizing delivery by taking it to the skies.Our mission is straightforward yet ambitious: to make high-speed suburban delivery affordable, eco-friendly, and safe. We design and manufacture aviation-grade drones that deliver food, coffee, groceries, and more directly from local merchants to customers' doorsteps in mere minutes.Our team is characterized by a culture that Drives with Impact, prioritizes Safety, and fosters Teamwork where everyone can present their Authentic Selves. We work swiftly, are passionate about our mission, and continuously embrace a growth mindset to improve in all our endeavors.If you're eager to develop transformative technology that creates a tangible impact on the world (and enjoy a bit of fun along the way), you will thrive here.Welcome to Manna — where we deliver the future.Role OverviewAs a Senior Powertrain and Battery Management Engineer at Manna, you will spearhead the design, testing, and optimization of our drone power systems, with a keen emphasis on battery management, energy modeling, and performance efficiency. Reporting to the Head of Electronics, you will play a pivotal role in the transition to innovative battery chemistries while ensuring safe, reliable, and scalable powertrain performance across all operational regions.Key ResponsibilitiesOversee all UAV battery-related activities across various regions and environments (UAE, USA, Finland, Ireland).Design and implement battery ground test systems, ensuring repeatability and safety.Conduct energy modeling and simulations (MATLAB/Simulink) to optimize energy usage, maximizing flight time and range.Provide technical guidance in areas such as cell balancing and management, thermal management, state of health (SOH)/lifetime optimization, powertrain efficiency, and EMI/EMC compliance.Facilitate the transition to new, safer, higher energy-density chemistries, planning and executing comprehensive test campaigns.Collaborate with the Electronic Engineering team on the development and integration of Battery Management Systems (BMS) across multiple UAV platforms.Establish battery commissioning and validation processes for production readiness.Define best practices for safe charging, discharging, and battery pack lifetime management.Manage strategic partnerships with key suppliers to ensure supply chain reliability and technical quality at scale.Work cross-functionally with Electronic, Mechanical, and Manufacturing teams to enhance powertrain performance.

Join Articul8 AI, where we develop cutting-edge Generative AI solutions designed for enterprises, empowering global organizations to extract unprecedented value from their data. Our innovative platform is trusted by leading companies worldwide, and we closely collaborate with clients to design, deploy, and scale AI solutions that create significant impact.Embrace the dynamic environment of a fast-paced startup where urgency and focus drive our mission. Each team member enjoys substantial ownership, and your contributions will directly influence our platform and the success of our clients. If you excel in a setting where innovation is a daily occurrence and the results of your work are clear, then Articul8 is your destination to achieve the pinnacle of your career.Role OverviewAs the AI/ML Engineering Manager, you will utilize your extensive technical expertise in machine learning and your leadership abilities to steer a high-performing team, define the technical roadmap, and deliver impactful solutions across our product suite. This role seamlessly integrates technical leadership, applied research translation, and cross-functional collaboration to provide scalable solutions for our customers. You will be responsible for shaping the AI strategy, promoting a culture of excellence, and ensuring data-driven execution in a fast-paced setting.Your role involves direct engagement with customers to comprehend their requirements and working closely with various teams at Articul8 to translate these needs into actionable tasks for your team. You will manage the lifecycle of features from ideation to deployment in production-grade code.Ideal candidates will have proven experience leading teams of both junior and senior engineers on multiple concurrent projects in a high-velocity environment. Proficiency in AI/ML, MLOps, cloud platforms, and coding best practices is essential.