Enterprise Customer Success Manager

Nitro Software Inc. provides SaaS tools for digital document management, eSigning, identity verification, and analytics. Serving more than 3 million licensed users and over 13,000 organizations in 157 countries, Nitro works with a wide range of clients, including a majority of Fortune 500 companies. A dedicated team supports customers through every stage, fr…

Join Our Team as an Enterprise Customer Success Manager!Circit Limited is an innovative and rapidly growing B2B SaaS organization dedicated to transforming business verification in real-time. Our mission is to establish a comprehensive global asset verification platform that empowers auditors to enhance the quality of financial audits while dedicating more time to assisting businesses in maximizing value for all economic stakeholders. We proudly serve a diverse clientele, including prestigious big four accounting firms and leading global banks. We are currently seeking a seasoned Customer Success Manager to oversee and nurture our tier 1 customer accounts, fostering robust relationships within these key networks. You will be responsible for a portfolio of accounts, aiming to optimize sales from established customer relationships while ensuring high retention rates.This position is a maternity leave cover for a duration of 10 months, with the potential for a permanent role based on business needs. Your Role and ResponsibilitiesAs an Enterprise Customer Success Manager, you will:Manage and expand a portfolio of strategic enterprise accounts, focusing on clients with €100k+ ARR.Establish strong, trusted relationships with key stakeholders across large organizations, from daily users to senior executives.Serve as the primary commercial and strategic contact for your accounts, driving retention, adoption, and growth opportunities.Lead renewal, upsell, and cross-sell discussions, confidently negotiating terms at the senior leadership level.Develop comprehensive account plans and engagement strategies that promote long-term success and revenue growth.Proactively manage enterprise customers throughout the full lifecycle, from onboarding and rollout to adoption and renewal.Monitor account health and engagement metrics, identifying risks early and implementing actions to mitigate churn.Gain an in-depth understanding of the Circit platform to confidently demo the product, provide training, and advise customers on best practices.Navigate complex customer organizations, identifying stakeholders and aligning on priorities.Collaborate closely with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience and strong internal alignment.Support enterprise rollouts across new teams and regions, sharing best practices to facilitate customer scaling.Gather customer feedback to inform product development and customer enablement strategies.Contribute to the enhancement of internal playbooks and customer success processes.Take ownership of retention and revenue metrics across your portfolio, contributing to monthly, quarterly, and annual targets.

Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.

As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.

At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.

Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works to understand client needs, answer questions, and guide users so they can achieve their goals with Notion. What you will do Engage with French-speaking customers to ensure they are satisfied with Notion’s offerings Identify customer needs and recommend solutions that fit their workflows Help clients realize the full value of Notion’s products through ongoing support Requirements Fluency in French Strong communication skills Ability to understand and address customer needs

As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.

As a Customer Success Manager for Portfolio Accounts at Asana, you will play a critical role in ensuring our clients achieve their desired outcomes through effective utilization of our platform. You will be responsible for building and maintaining strong relationships with key stakeholders, understanding their unique business needs, and providing tailored solutions to enhance their experience.

The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more. We invite candidates based in Dublin to join our hybrid work model.

As a Senior Customer Success Manager at MongoDB, you will play a pivotal role in driving customer satisfaction and success. Our ideal candidate is not only passionate about technology but also eager to embrace new challenges. You will navigate a dynamic environment with a high degree of autonomy while maintaining a strong customer-centric approach. In this capacity, you will serve as a key point of contact for MongoDB’s end users, utilizing your technical and account management expertise to lead your account team across Sales, Professional Services, Solutions Architects, and more.We are keen to connect with candidates located in Dublin or London as part of our hybrid working model.

As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.

As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.This position is available for candidates based in Dublin as part of our hybrid work model.

Front is hiring a Customer Success Manager for a 12-month fixed-term contract in Dublin, Ireland. This role centers on supporting B2B clients after the sale, ensuring they get long-term value from Front’s customer operations platform. Role overview The Customer Success Manager partners with a diverse portfolio of business clients. The goal: help customers adopt, use, and renew Front’s services. Day to day, this means building strong relationships, guiding clients through onboarding, and working to increase retention. Success in this role comes from understanding each client’s goals and proactively supporting their experience with the platform. What you will do Serve as the main contact for assigned B2B customers after the sale Lead clients through onboarding, adoption, and ongoing engagement Build relationships to drive renewals and understand client objectives Identify and address risks before they become issues Work proactively to deliver positive results for customers Requirements Proactive approach to engaging with customers Strong organizational skills Commercial awareness, with the ability to spot both opportunities and risks Experience managing B2B client relationships is a plus Location and contract Based in Dublin, Ireland 12-month fixed-term contract

Join Notion as a Scaled Customer Success Manager for the DACH region, where you will play a crucial role in supporting our customers' success. In this position, you will leverage your expertise to guide clients through their onboarding process, ensuring they maximize their use of our innovative productivity tools. You will also work closely with cross-functional teams to drive customer engagement and satisfaction.

Join HubSpot as a German Lead Customer Success Manager for Strategic Accounts, where you will play a key role in driving customer satisfaction and business growth. In this dynamic position, you will engage with our strategic clients, ensuring they receive exceptional service and support throughout their journey with HubSpot.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored solutions that enhance their experience and success with our platform.

At Vanta, our mission is to empower businesses to earn and demonstrate trust. We believe that security should be continuously monitored and verified, enabling companies to implement better security practices effortlessly. Our team at Vanta is both kind and talented, with a mix of members possessing prior security experience and those who have thrived without it.As a Customer Success Manager in the Mid-Market segment at Vanta, you will play a crucial role in guiding customers through their security and compliance journeys using our specialized solutions. By blending your customer-focused mindset with your knowledge of Vanta's products and security best practices, you will help ensure the success and satisfaction of our clients in achieving strong security and compliance outcomes, fostering customer retention and the health of our business.Following a period of rapid growth, Vanta is now focused on delivering a world-class customer experience to an increasing number of security-conscious software companies. In this role, you will serve as the voice of Vanta, dedicated to keeping our customers on track toward their goals, ensuring their ultimate success and happiness.Key Responsibilities of the Customer Success Manager in the Mid-Market segment at Vanta:Oversee all post-sales activities for Vanta’s customers, including onboarding, implementation, product expertise, renewal, and identifying upsell opportunities.Collaborate with Account Managers to drive renewal and expansion opportunities within your portfolio.Act as the customer advocate within Vanta.Serve as the primary contact for your customers, guiding them toward specific business outcomes in alignment with their timelines.Become an expert on Vanta’s platform and its capabilities to enhance security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solutions.Provide insightful technical guidance and recommend efficient strategies for customers to achieve compliance using our platform.Develop strong advisor relationships with key accounts, customer stakeholders, and executive sponsors to foster renewals, expansions, and advocacy.Influence Vanta’s strategy and product priorities by being the voice of the customer to enhance adoption and retention.

Embark on a transformative career that makes a global impact! Join Trulioo as a Senior Customer Success Manager and play a pivotal role in revolutionizing digital identity verification. As a leader in the industry, we are reshaping the way businesses expand, innovate, and meet compliance standards online.Imagine being at the cutting edge of technological advancement, contributing to our award-winning platform that empowers organizations worldwide to efficiently onboard customers, reduce costs, and mitigate fraud risks. Backed by Silicon Valley investments, Trulioo is the trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.More than just a technology company, Trulioo embodies a collective of passionate professionals dedicated to fostering trust online. Proudly recognized as a BC Top Employer for two consecutive years, we prioritize an inclusive, collaborative, and people-first workplace.With headquarters in Vancouver and key hubs in San Diego and Dublin, we cultivate an atmosphere of teamwork and open dialogue. Our offices support a hybrid working model, where employees typically work three days a week from a hub location. Join us in a space where enthusiasm meets innovation, and contribute to a world where trust and technology converge.

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing and maintaining long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities within a diverse portfolio of Datadog clients, ensuring successful product utilization and customer retention. You will act as a passionate advocate for our customers, striving to provide an exceptional experience across a high volume of accounts. Utilizing a well-defined methodology, you will assess each customer's unique needs and effectively communicate the value of the Datadog product. As we expand our Customer Success team, prioritizing personal development and team achievements is crucial. At Datadog, we value our office culture, emphasizing strong relationships, collaboration, and the creativity that each team member brings. We embrace a hybrid workplace model to enable our Datadogs to achieve a harmonious work-life balance.

About Articul8 AIAt Articul8, we develop advanced Generative AI solutions that empower global enterprises to derive significant value from their data. Our platform is trusted by leading innovative companies, and we collaborate closely with clients to design, implement, and scale AI solutions that yield measurable results. Each team member enjoys genuine ownership, and the work you contribute directly influences our platform and the success of our customers. If you excel in a fast-paced environment where innovation is a daily occurrence and results are tangible, Articul8 is where you can achieve the pinnacle of your career.Role OverviewWe are on the lookout for a Technical Account Manager (TAM) to join our Customer Success team and act as the primary technical consultant for our most pivotal clients. As a TAM at Articul8, you will be the vital link connecting our clients to the full capabilities of our AI platform. Your proactive approach will ensure operational excellence, value realization, and ongoing improvement for our customers. This role combines customer interaction with deep technical expertise, necessitating a strong advocate for the customer within our organization while promoting Articul8's distinctive platform externally.Key ResponsibilitiesCustomer Technical Advisor: Serve as the primary technical contact and trusted advisor for assigned enterprise clients; guide them through solution discovery, onboarding, technical planning, deployment, and continual optimization of the Articul8 AI platform.Solution Enablement: Conduct technical workshops to educate customers on product features and best practices, oversee architecture reviews, and support integration efforts to enhance time-to-value and maximize platform usage.Operational Health: Monitor and proactively manage customer deployments for performance, cost-efficiency, security, and reliability. Provide operational reviews, risk assessments, troubleshooting skills, and incident analyses to uphold high service standards.Customer Advocacy: Proactively represent customer needs and feedback within Articul8; influence the product roadmap by communicating actionable insights, issues, and enhancement opportunities based on actual customer usage and results.Collaboration: Partner cross-functionally with Sales, Engineering, Product, Research, and Customer Success teams to tackle complex technical challenges and meet customer objectives; facilitate information sharing and alignment among stakeholders.Continuous Improvement: Lead initiatives aimed at optimization through automation, monitoring, and process refinement. Create knowledge resources, best practices, and...