IT Support Engineer

Join Wayflyer as an IT Support Engineer, where your expertise will help enhance our technology operations. You will be responsible for troubleshooting technical issues, ensuring smooth IT processes, and providing exceptional support to our team members. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you!

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Role Overview Position: Desktop Support Engineer Company: Irish Cancer Society Location: Dublin 4 (hybrid model) Contract: Permanent, full-time (35 hours per week, Monday to Friday, 9 AM to 5 PM) Salary: €41,000 per annum Hybrid work is standard, with in-office attendance required on Wednesdays and Thursdays. The rest of the week may be remote, depending on team needs. Note: Interviews may be scheduled before the closing date. About the Irish Cancer Society The Irish Cancer Society is Ireland’s leading cancer charity. Every three minutes, someone in Ireland is diagnosed with cancer. The Society supports people affected by cancer through funding research, providing practical and emotional help, and advocating for better cancer services. The team works across prevention, early detection, care, and end-of-life support. Main Responsibilities Resolve IT Freshdesk tickets promptly. Manage onboarding and offboarding for staff. Build, configure, and support ICS laptops both remotely and on-site. Install and troubleshoot software applications. Provide OneDrive for Business support across the organization. Maintain and support in-house printers and multifunction devices. Administer IP Telecom through Teams user accounts. Document procedures and troubleshooting steps. Set up and support audio/visual equipment in meeting rooms. Administer Active Directory, Intune, and Azure. Support internal and external hardware, including monitors, docking stations, peripherals, and cable patching. Required Skills Strong knowledge of Windows 10/11; familiarity with Windows Server 2019/2022 is an advantage. Proficient with Microsoft Office 365 and the Office Suite. Hands-on experience with laptop and desktop repairs, printers, and peripherals. Basic understanding of networking concepts such as TCP/IP, DHCP, and DNS. Experience with Active Directory, Azure AD, and Intune for user management. Comfortable using ticketing systems and PC imaging tools (such as Manage Engine or Intune). Experience & Qualifications Previous experience in a similar desktop support role is highly desirable.

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

About Chalk Chalk is revolutionizing the data platform landscape to empower the next generation of machine learning applications. We dismantle the traditional barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools beloved by developers. Leading enterprises rely on Chalk for a range of solutions, from preventing fraudulent credit card transactions to identity verification and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support expert, ensuring that our customers enjoy outstanding experiences with our products. You will interact directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position presents a unique opportunity to gain in-depth insights into our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product quality. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in partnership with the Engineering team to escalate and resolve complex issues efficiently. Acquire extensive product knowledge to enhance customer value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify areas for improving product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical capabilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

Intercom is hiring a Technical Support Engineer based in Dublin, Ireland, to provide customer support from Saturday through Wednesday. This role centers on helping users resolve technical issues and navigate the Intercom platform. Role overview The Technical Support Engineer will handle customer inquiries, troubleshoot technical problems, and offer clear guidance on using Intercom’s products. The position involves regular interaction with users, aiming to deliver a smooth and reliable experience every day. Schedule Work days: Saturday to Wednesday Location: Dublin, Ireland What you will do Respond to customer support requests Diagnose and resolve technical issues Guide users on effective use of the Intercom platform

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

Oomnitza provides a cutting-edge Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our innovative SaaS solution features agentless integrations, established best practices, and low-code workflows, empowering enterprises to optimize their existing infrastructure and automate critical tasks such as onboarding, offboarding, audit readiness, refresh forecasting, and more. This significantly minimizes reliance on manual processes and error-prone ticketing systems. We proudly support some of the most renowned and forward-thinking companies in enhancing operational efficiency, expediting audits, reducing cyber risks, and eliminating unnecessary IT expenditures.We are in search of a Senior Technical Support Engineer who excels in dynamic environments, possesses a knack for resolving intricate technical issues, and demonstrates a strong aptitude for self-directed learning while delivering superior customer experiences. This pivotal role demands robust technical expertise, proficiency in API troubleshooting, and a collaborative, customer-focused approach.

At Crusoe, we are on a mission to accelerate the abundance of energy and intelligence, creating the driving force behind a world where individuals can ambitiously innovate with AI without compromising on scale, speed, or sustainability.Join us in the AI revolution powered by sustainable technology at Crusoe. Here, you will foster meaningful innovation, make a significant impact, and be part of a team that leads the way in responsible and transformative cloud infrastructure.Role Overview:As a Senior Cloud Support Engineer, you will be instrumental in the transformation of high-performance computing through the provision of sustainable and cost-effective GPU compute power. Your role will empower our customers to harness this technology for pioneering developments in areas such as AI/ML, physics simulations, and computational biology. Acting as the primary technical support contact, you will ensure that our customers can effortlessly utilize Crusoe Cloud to reach their objectives. This position is vital to Crusoe's mission, facilitating our customers' research and development efforts and contributing to a sustainable future. You will engage in exciting projects, collaborate with a talented team, and tackle complex challenges using cutting-edge technologies. We are seeking a highly motivated and experienced technical professional with a strong commitment to customer success, a comprehensive understanding of cloud technologies, and alignment with Crusoe's core values. This is a full-time position.Key Responsibilities:Customer Support: Deliver outstanding technical support to customers via Zendesk, adhering to SLAs and maintaining a high customer satisfaction score (CSAT of 95% or greater).On-Call Rotation: Participate in a 24/7 on-call rotation to promptly address critical issues.Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.Alert Management: Oversee alert triage, prepare for maintenance windows, and conduct node delivery testing.Collaboration: Collaborate closely with SRE, Networking, and Storage teams from initial triage through root cause analysis (RCA) delivery.Global Collaboration: Follow established global team collaboration and handoff procedures for ticketing and on-call management.Knowledge Development: Create onboarding materials, knowledge base documentation, and standard operating procedures (SOPs).

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

ZeroRisk seeks a Full Stack Software Engineer in Dublin to support and improve the stability of our production SaaS systems. This position centers on troubleshooting, recovery, and continuous improvement, with a strong focus on both technical depth and operational reliability. Key responsibilities Investigate and resolve production incidents by tracing customer-reported issues to their root causes in Java and Angular codebases Manage AWS infrastructure to help maintain system uptime and performance Carry out daily remediation tasks to keep operations running smoothly Develop and maintain internal tools and documentation to support team efficiency Requirements Approximately three years of professional experience as a software engineer Proficiency with both Java and Angular Hands-on experience managing AWS environments Methodical and calm approach to troubleshooting, especially under pressure Interest in transforming complex technical challenges into clear, preventable solutions This role suits someone interested in building full stack skills within a collaborative team focused on production systems, where feedback and learning are part of daily work.

Since its inception, Fivetran has been dedicated to simplifying access to data—making it as reliable as electricity. Our platform ensures that customer data seamlessly arrives in warehouses, fully prepared for querying, without the need for engineering or maintenance. We take pride in empowering organizations to harness the power of data to drive their decisions every day.About the RoleAt Fivetran, we are committed to building data pipelines that fuel the modern data stack for thousands of businesses. We are currently seeking a Support Account Manager (IC3) who will be a vital operational leader in managing the customer support experience for your designated accounts. Your role will involve ensuring that cases progress with urgency, customer expectations are effectively managed, and that internal teams stay aligned on priorities, ownership, obstacles, and next steps.You will be instrumental in both proactive account support and escalation management, helping to identify risks before they escalate, restoring momentum when cases lag, and coordinating complex or mission-critical issues with clarity and discipline. To excel in this position, you will need exceptional communication skills, the ability to prioritize thoughtfully, and the capability to translate technical investigations into business-relevant updates for both customers and internal stakeholders.This is a full-time position based in our Dublin office. Our hybrid work model offers a mix of remote flexibility along with in-person collaboration, requiring two days in the office each week to connect and grow as a team.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences through our innovative solutions.Meet Fin, our advanced AI customer service agent, designed to provide seamless, around-the-clock support. Paired with our Helpdesk, the Intercom Customer Service Suite offers a comprehensive solution for handling intricate queries that require human intervention, ensuring a transformative customer experience.Founded in 2011, Intercom is trusted by nearly 30,000 businesses globally, setting the standard for exceptional customer service. Guided by our core values, we remain committed to innovation, speed, and delivering unparalleled value to our clients.What’s the opportunity?In the rapidly evolving landscape of customer support, we are seeking a Technical Support Specialist who thrives in an autonomous environment, embodies a deep curiosity, and is proficient in AI tools. This role demands high standards not only for personal performance but also for the team.As a Technical Support Specialist, you will tackle complex technical queries related to our nuanced features, act as a pivotal escalation point for intricate investigations, and provide world-class customer support. You will collaborate proactively with customers to maximize their use of our platform and contribute to enhancements in our products, processes, and team development. Utilize AI tools alongside your expertise to efficiently resolve complex cases and foster a culture of continuous improvement. If you embrace constant learning and adaptability, this dynamic environment will be a perfect fit!If you are excited about this opportunity, we invite you to join us as our next Technical Support Specialist.

Position Overview:The Sales Engineer plays a crucial role in supporting the commissioning and maintenance of Invisible Systems, alongside implementing a significant hardware upgrade project over the next three years. This position also encompasses assisting the EMS product specialist in hardware installations and commissioning tasks.Why Choose to Join Us?At Brennan & Co, recognized as one of Deloitte's Best Managed Companies, we focus on creating an empowering work environment that fosters personal and professional growth. We value autonomy, work-life balance, recognition, and community, ensuring all team members can thrive and achieve their fullest potential.Key Responsibilities:Deliver ongoing technical support across Invisible Systems, including Medishower and Mirrhia systems through commissioning, maintenance, and qualification processes.Address issues and conduct repairs or maintenance in client locations or within the workshop as necessary.Create customer web dashboards for data analysis and review.Execute preventative maintenance per the established schedules.Collaborate with the Service Department or third-party vendors for hardware calibration logistics.Assist the sales team during client meetings, demonstrations, trade shows, and workshops by providing technical expertise.Contribute to the generation of company documentation pertaining to equipment installation and servicing.Communicate customer feedback, including sales opportunities and service trends, to relevant managers.Maintain high customer satisfaction levels through prompt and efficient service delivery.Adhere to health and safety protocols at all times, including relevant risk assessments.

Join our dynamic team as a German Customer Support Specialist, where you'll play a vital role in assisting HubSpot customers through various channels including phone, chat, and web. As a trusted advisor, you'll resolve product-related inquiries and provide proactive, human-centered support, leveraging your creative problem-solving skills to help customers maximize their use of HubSpot tools and drive their business growth. Our inclusive and collaborative environment promotes continuous learning and feedback for all team members.