Onsite Support Analyst at Version 1 | Dublin

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.

Are you a passionate Java Developer seeking a dynamic work environment? Join Version 1, where we harness innovative solutions to drive public sector and utilities projects across Ireland. As a key member of our technology team, you will design, develop, and implement cutting-edge applications that enhance service delivery.In this role, you will collaborate with cross-functional teams to understand requirements and translate them into technical specifications. Your expertise in Java will be crucial in building scalable, reliable, and efficient systems that meet the needs of our clients.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Join our dynamic team at Version 1 as a Business Analyst, where you will leverage your analytical skills to drive business improvements and deliver exceptional solutions to our clients. Your role will involve gathering requirements, analyzing data, and collaborating with stakeholders to ensure successful project outcomes.

Role Overview Version 1 is looking for a Senior Business Analyst based in Dublin. This role centers on supporting digital transformation projects across the company. The Senior Business Analyst will work closely with teams from different departments to understand business requirements, improve processes, and help deliver solutions that move the organization forward. What You Will Do Collaborate with cross-functional groups to identify and analyze business needs Support the development of strategic roadmaps for digital initiatives Contribute to project execution, particularly those involving data and cloud technologies Use analytical skills to interpret data and provide actionable insights Help inform business decisions through clear, data-driven recommendations About Version 1 Version 1 is committed to driving digital transformation and operational improvement. The Senior Business Analyst will play an important part in shaping solutions and supporting the company’s growth.

Position - IT Helpdesk Support Analyst - Level 1About UsMason Hayes & Curran is a premier full-service law firm located in the vibrant Dublin Docklands. We pride ourselves on delivering exceptional legal advice and services to a diverse clientele, including multinational corporations, government entities, and institutional clients. With a robust team of over 600 professionals, we are well-equipped to handle a wide array of legal matters.The IT department is looking for a dedicated Level 1 Helpdesk Support Analyst to join our dynamic team of 11. This role is perfect for individuals with at least six months of experience in first-level IT support. You will have the chance to enhance your skills and advance your career in a supportive and collaborative work environment.Key ResponsibilitiesProvide first-level helpdesk support for all Mason Hayes & Curran users, managing phone inquiries and offering desk-side assistance.Maintain effective communication with all IT department members.Support various MHC systems, hardware, and software solutions.Perform basic network administration tasks, including user account setup.Receive training in IT Cybersecurity and all aspects of IT security to ensure compliance with best practices.Report the latest cybersecurity threats and trends to the IT Director.Assist with additional tasks and projects as assigned by IT staff.The IT team operates on a shift basis from 8 AM to 7 PM, Monday to Friday, and on-call phone support is required every five weeks. Candidates must be available to work within these hours as needed.

Join our dynamic team as a Business Analyst where you will play a pivotal role in defining and executing a variety of key projects. This position offers an exciting and challenging opportunity for seasoned professionals who are passionate about creating closer connections with our customers’ core business operations.At Version 1, we are experiencing remarkable growth in several key practice areas. We seek talented individuals who thrive in a stimulating work environment that values honesty, integrity, excellence, and a strong commitment to our people and work-life balance.Engage in end-to-end project involvement, from leading workshops to overseeing design and delivery phases.Conduct root cause analysis and collaborate with business users to identify and translate their needs into effective solution designs and systems specifications.Create comprehensive Business Requirement Specification Documents.Manage stakeholders at all levels, from C-suite executives to on-the-ground developers, both internally and with clients.Support User Acceptance Testing (UAT) throughout all testing phases to ensure solutions are ready for launch.Work closely with stakeholders to gather, analyze, and document both business and technical requirements.Transform business needs into detailed functional and technical specifications.Collaborate with developers, data engineers, and QA teams to ensure solutions align with business objectives.Conduct gap analysis, process mapping, and feasibility studies.Develop and maintain dashboards, reports, and data models using tools such as SQL, Power BI, or Tableau.Identify opportunities for process enhancement and automation.

Version 1 is seeking a Senior Java Developer in Dublin to design, build, and maintain applications for clients in the Public Sector and Utilities. This role involves hands-on development as well as shaping the technical direction of key projects. What you will do Create and maintain Java applications tailored to client requirements Collaborate with a team of skilled developers Apply best practices in coding and application architecture Influence project direction and technical decisions Impact Your work will help deliver reliable, high-quality solutions that improve efficiency for public sector and utility organizations. The team values input from experienced developers who care about strong engineering standards and practical results.

Join Version 1 as an Oracle HCM Cloud Payroll Functional Support Consultant and leverage your expertise in Oracle HCM Cloud Payroll solutions to deliver exceptional support and service to our clients. You will play a crucial role in ensuring the smooth operation of payroll processes, troubleshooting issues, and providing strategic solutions that enhance our clients' business performance.

Join Version 1 as a Solution Architect and be at the forefront of designing innovative solutions that drive our clients' success. In this role, you will collaborate with cross-functional teams to deliver exceptional results tailored to our clients' needs.

Join Our Journey in Travel Tech! At CarTrawler, we are a pioneering global travel technology firm that simplifies travel for millions around the world. We specialize in creating seamless connections between individuals, destinations, and opportunities. Our mission is to enhance every travel experience, whether it's through our innovative car rental solutions or smarter transportation options. Our workplace thrives on curiosity, teamwork, and fun, where every contribution is valued and every adventure matters. Are you ready to influence the future of travel? Let’s embark on this journey together! The Commercial Analyst is pivotal in assisting the Head of P&L, Commercial Manager, and Trading Squad to facilitate informed business decisions. This role not only demands analytical skills but also a strategic mindset to drive insights and performance analysis while effectively communicating key trends to relevant stakeholders. As a member of a cross-functional, self-organized Trading Squad, you will harness insights to analyze performance and report findings. You will be instrumental in identifying, prioritizing, and acting on growth opportunities, with a focus on achieving profitable results across diverse partners and markets. Collaboration is key in this role, as you will work closely with the broader Trading Analyst Group, ensuring that valuable insights are documented, shared, and integrated into the organization’s practices. Moreover, your responsibilities will include engaging in project work and providing analytical support for various initiatives, ensuring that our data-driven strategies align consistently with the overarching goals of the organization.

Turnertownsend is seeking a detail-oriented and analytical Risk Analyst to join our dynamic Infrastructure department in Dublin. As a Risk Analyst, you will play a crucial role in identifying, assessing, and mitigating risks that could impact our operations and projects. You will work closely with various teams to ensure that risk management strategies are effectively integrated into our business processes.The ideal candidate will have a strong background in risk analysis, excellent problem-solving skills, and the ability to communicate findings clearly to stakeholders. If you are passionate about risk management and thrive in a fast-paced environment, we would love to hear from you!

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

Delta Capita seeks a KYC Analyst to join the Client Lifecycle Management (CLM) team in Dublin. This group works closely with major financial institutions around the world and is growing to support new business demands. The KYC Analyst role calls for a proactive and adaptable mindset. An entrepreneurial approach to solving problems is important in this position, as the team values initiative and flexibility. Contract options Fixed term Permanent About the team The CLM department focuses on client onboarding and lifecycle management services. More details about their work can be found at Client Lifecycle Management.

At Ripple, we are revolutionizing the way value is transferred, akin to the flow of information today. Our bold initiatives are already making waves in the financial world. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, and governments, we are enhancing the global financial landscape and fostering economic equity and opportunity worldwide. Join us to grow your career and develop your skills, surrounded by a supportive team.If you're eager to make a significant impact and explore remarkable career advancement possibilities, come aboard and help us create real-world value.THE WORK:Ripple Treasury, formerly known as GTreasury, is a trailblazer in integrated SaaS treasury and risk management solutions for the digital treasury space. Our state-of-the-art technology equips organizations with comprehensive access to cash, liquidity, payments, and financial risk management.We are looking for a Client Support Analyst to be a vital part of our expanding global team. As the primary point of contact for clients utilizing our treasury management platform, you will be instrumental in addressing queries, solving challenges, and ensuring seamless operations.You will collaborate with various teams throughout the organization to provide prompt and insightful solutions, ensuring clients feel supported throughout their journey. This role offers you the chance to gain hands-on experience with how leading global institutions manage their treasury and financial risks.WHAT YOU'LL DO:Serve as the first line of support for our clients, establishing trust and reliability.Take ownership of issues from start to finish: troubleshoot, communicate effectively, and deliver swift, high-quality solutions that foster trust and long-term relationships.Prioritize incoming requests to meet service level agreements (SLAs) while maintaining high quality, adjusting as needed during busy periods.Engage directly with the underlying systems—investigating payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to identify and resolve issues.Work cross-departmentally with Customer Success, Account Managers, Solutions, and Engineering to tackle complex challenges and ensure client progress.Escalate issues as necessary, providing clear, well-documented context to facilitate swift action from Development.Identify patterns in client concerns and transform them into actionable insights that enhance our product, processes, and overall client experience.

Join Version 1 as an Oracle ERP Cloud Project Manager where you will lead our dynamic teams in delivering exceptional ERP solutions to our clients. You will be responsible for overseeing project lifecycles, ensuring timely delivery, and maintaining quality standards while collaborating closely with stakeholders.

Join Version 1 as an Azure Cloud Consultant and leverage your expertise in cloud solutions to drive innovation and efficiency for our clients. In this role, you will work closely with diverse teams to design, implement, and manage scalable Azure environments that meet business needs.

Join Version 1 as an Azure Cloud Consultant and be a part of a dynamic team dedicated to delivering innovative cloud solutions.In this role, you will leverage your expertise in Microsoft Azure to help clients optimize their cloud infrastructure, ensuring they get the most out of their investment. You will work closely with clients to assess their needs and provide tailored solutions to enhance their cloud performance.

Role Overview Version 1 is looking for a Microsoft Office 365 Consultant based in Dublin. This role focuses on supporting organizations as they adopt and optimize Microsoft Office 365 solutions. What You Will Do Guide clients through the implementation of Microsoft Office 365 Help organizations use Office 365 tools to improve productivity and teamwork Share expertise to ensure clients get the most value from their Office 365 investment

Role overview Version 1 is seeking an AWS Solutions Architect based in Dublin. The role centers on designing and implementing cloud architectures for clients, with a particular focus on Ireland's Public Sector and Utilities industries. Work involves shaping cloud strategies that support client goals using Amazon Web Services. What you will do Create scalable and reliable AWS cloud solutions that address specific client requirements Work closely with teams from different disciplines to gather and clarify technical and business needs Convert business objectives into detailed technical architecture and actionable implementation plans About Version 1 Version 1 provides cloud solutions to a broad range of organizations, maintaining a strong reputation in the Public Sector and Utilities fields.