Senior Analyst, Customer Trust

Join Notion as a Senior Analyst in Customer Trust, where you'll play a pivotal role in enhancing our customer experience. In this position, you will analyze customer feedback and data to identify trends, provide actionable insights, and collaborate with cross-functional teams to improve our offerings. Your expertise in data analysis and customer engagement w…

Embrace the Evolution of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to helping you buy, sell, and uncover the items you cherish. We're revolutionizing online commerce by merging community, shopping, and entertainment into a vibrant ecosystem tailored just for you. With a remote co-located team, our inspiration springs from innovation, firmly rooted in our core values. Our hubs span the US, UK, Germany, Ireland, and Poland, as we collectively shape the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And we’re just getting started! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across all functions. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to turn their passions into businesses while fostering community through commerce. Role OverviewThe Trust & Risk team plays a pivotal role in ensuring Whatnot remains a secure and trustworthy platform for our buyers and sellers. As a Trust & Risk Agent, you will be the frontline support, addressing escalated and urgent customer issues related to the Whatnot platform.Offer responsive email support for our German-speaking users confronting trust and safety challenges.De-escalate customer concerns while imparting knowledge through clear communication that leads to successful resolutions and enhances marketplace safety.Conduct thorough investigations into complex and sensitive Trust & Risk cases, ensuring high levels of customer satisfaction.Act as the escalation point for issues requiring in-depth cultural and linguistic understanding.Collaborate with various departments to address and resolve outstanding issues.Manage a backlog of open cases efficiently while monitoring key operational metrics.Represent Whatnot with utmost integrity and professionalism.Review and analyze key metrics to make informed operational decisions.

Join Whatnot as a Trust & Risk Agent, where you will play a pivotal role in safeguarding our community and ensuring a secure environment for all users. In this dynamic position, you will be responsible for monitoring transactions, assessing risks, and implementing strategies to mitigate potential issues. Your analytical skills will be essential in helping us maintain the integrity of our platform.

At StepStone, we are experts in global private markets, dedicated to delivering customized investment solutions, advisory services, and insightful, data-driven analysis that empowers investors worldwide. By harnessing the strength of our platform and our unparalleled intelligence across various sectors, strategies, and geographies, we equip our clients with the insights necessary for success.Position OverviewWe are seeking a meticulous (Senior) Analyst to join our Platform Analytics team within the private debt sector. This role involves close collaboration with senior professionals across diverse teams, including business development, research, legal, and compliance, to fulfill extensive data analytics needs for both internal and external stakeholders.The ideal candidate will possess a solid understanding of investments, preferably within private markets, along with strong analytical, numerical, and technical skills, as well as exceptional organizational and communication abilities.Core Responsibilities IncludeCollaborate with the portfolio analytics team to execute internal and external data analyses focused on private debt markets.Enhance and refine existing data analytics tools.Create and adapt new data analysis reports and tools for multiple data deliverables.Regular analytics tasks encompass total expense ratios, track records, ESG reports, and compliance data requirements.Interpret output data and effectively communicate insights to senior team members.Manage ad hoc requests from internal and external clients.Critically assess the quality and content of data analyses and deliverables, raising any issues identified.Assist with various projects and analyses within the portfolio analytics team and the broader analytics and reporting framework.

Role Overview Version 1 is looking for a Senior Business Analyst based in Dublin. This role centers on supporting digital transformation projects across the company. The Senior Business Analyst will work closely with teams from different departments to understand business requirements, improve processes, and help deliver solutions that move the organization forward. What You Will Do Collaborate with cross-functional groups to identify and analyze business needs Support the development of strategic roadmaps for digital initiatives Contribute to project execution, particularly those involving data and cloud technologies Use analytical skills to interpret data and provide actionable insights Help inform business decisions through clear, data-driven recommendations About Version 1 Version 1 is committed to driving digital transformation and operational improvement. The Senior Business Analyst will play an important part in shaping solutions and supporting the company’s growth.

Established in 2018 with dual headquarters in Dublin and Boston, Tines is at the forefront of optimizing critical workflows across various industries. Our cutting-edge workflow platform harnesses the power of AI, automation, and seamless integration with human ingenuity to deliver tangible business outcomes.We cater to an eclectic mix of clients, including startups and established public entities such as Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As a versatile integrator within the tech landscape, Tines effortlessly connects with any API-enabled service, empowering our customers to swiftly achieve their most pressing objectives. Furthermore, our platform is designed with security and privacy in mind, making it a preferred choice for teams focused on security, IT, engineering, finance, and more.At Tines, our guiding principles are Simplicity, Speed, and Soundness. We are dedicated to providing exceptional customer experiences while cultivating a company culture that encourages individual curiosity, professional growth, and integrity. We are eager about the future and invite others to join us on this exciting journey.Reporting directly to our VP of Growth, we seek a Senior Analyst to take charge of growth measurement and operations. This pivotal role lies at the intersection of product, commercial, and data; you will define our PLG funnel metrics, manage our experimentation framework, and establish the operational guidelines that facilitate cross-team collaboration.The ideal candidate will possess extensive experience in growth analytics within the B2B SaaS landscape and an operational approach to measurement. You will oversee onboarding lifecycle and monetization metrics while closely collaborating with our product analyst on product instrumentation. Your understanding of how product usage correlates with commercial success will allow you to effectively communicate between technical and business stakeholders. If you are passionate about shaping growth measurement for a company transitioning from startup to scale-up and prefer tackling complex problems over complicated solutions, we want to hear from you.Candidates should ideally be able to work from the office at least once a week.

Are you a data-driven professional with a passion for revenue analytics? Join Figma as a Senior Technical Revenue Analyst in Dublin! In this pivotal role, you'll work closely with cross-functional teams to optimize revenue processes, leverage data insights, and drive strategic decisions to elevate our business outcomes.

Join MongoDB as a Senior IRM Analyst in Dublin, where you will play a pivotal role in enhancing our information risk management processes. Your expertise will contribute to identifying, assessing, and mitigating risks associated with our information assets. Collaborate with cross-functional teams to develop and implement strategies that align with best practices and regulatory requirements.

Primark seeks a Senior Analyst specializing in Marketing Insights for its Dublin office. This position focuses on turning data into actionable guidance for marketing teams, helping the company better understand and reach its customers. Key responsibilities Analyze marketing data to guide strategic decisions and measure effectiveness. Spot patterns in customer behavior and shifts in the marketplace. Collaborate with marketing teams to ensure campaigns reflect up-to-date insights. Contribute to developing marketing approaches that strengthen customer engagement. Location This role is based in Dublin.

Company MissionAt Wayflyer, our mission is to empower exceptional businesses to achieve their growth potential by providing the world with access to outstanding products. About WayflyerIn today's fast-paced business landscape, small and medium-sized businesses (SMBs) require a financing partner that understands their growth aspirations. Traditional financing is often slow and inaccessible, which is why we created Wayflyer.Our innovative technology enables us to evaluate businesses swiftly, providing financing offers that align with their growth trajectories and delivering funds in as little as 24 hours.Since our inception in April 2020, we have successfully deployed over $5 billion to thousands of brands globally, supported by leading banks such as J.P. Morgan. We are proud to be a trusted financing partner for remarkable brands including True Classic, Little Words Project, and Kekoa Foods.At Wayflyer, our teams are genuinely cross-functional, collaborating with ambitious colleagues worldwide to seize vast opportunities. Watch this video to hear directly from our team. Culture & Values at WayflyerWe value integrity, creativity, and bold optimism at Wayflyer, where we strive to be sound individuals, exceptional operators, and ambitious achievers, working together to produce outstanding results. To learn more, please visit our website. Your Role at a Glance: Key contributions you'll make to the teamLead the portfolio intelligence efforts that determine how Wayflyer manages performance and risk. By integrating credit data, commercial outcomes, and market trends, you will empower leadership to make informed, swift, and profitable credit decisions.Oversee portfolio monitoring and conduct performance reviews, transforming insights into actionable recommendations that shape underwriting standards, pricing strategies, and exposure management.Create and sustain the monthly portfolio reporting processes, ensuring accuracy and relevance in our analytics.

About UsThe Edmund Rice Schools Trust is dedicated to the stewardship of 96 primary and secondary schools throughout the Republic of Ireland. Our mission is to empower students, support educators, and collaborate with voluntary boards of management in alignment with the core values outlined in the Edmund Rice Schools Trust Charter.Position Overview: Chief Executive OfficerWe are excited to announce an opportunity for a Chief Executive Officer following the retirement of the current postholder. The right candidate may be considered for secondment in accordance with departmental guidelines. This role operates in a hybrid model, predominantly based in Dublin, with some travel required.As the Chief Executive Officer, you will provide visionary leadership and operational oversight while ensuring effective governance within the Edmund Rice Schools Trust network. You will report directly to the Board, ensuring the Trust accomplishes its mission and upholds its responsibilities as a trustee of a national network of educational institutions inspired by the legacy of Blessed Edmund Rice.Key Qualifications:Demonstrated strategic leadership capabilities coupled with extensive organizational management experience.A profound understanding of the mission, ethos, and educational legacy of Edmund Rice schools.Significant experience in engaging with senior stakeholders across the education sector, public entities, and faith-based organizations.Proven track record in governance, financial stewardship, and organizational leadership.Exceptional communication, influencing, and relationship-building abilities.Application Process:To request a comprehensive job description and learn more about the application process, please email erst@voltedge.ie. Ensure you obtain this information prior to submitting your application.The deadline for applications is 5pm on Monday, 13th April 2026.

Company MissionOur mission is to provide global access to exceptional products by empowering outstanding businesses to achieve their growth potential. About WayflyerIn today’s fast-paced environment, small and medium-sized businesses (SMBs) require a capital partner that can keep up with their growth aspirations. Traditional financing options can be slow, complicated, and often inaccessible. This is where Wayflyer comes in.Our innovative technology enables us to assess businesses in a matter of minutes, generate financing solutions tailored to their growth potential, and transfer funds within as little as 24 hours.Since our inception in April 2020, we have successfully deployed over $5 billion to thousands of brands globally, supported by top-tier banks such as J.P. Morgan. We take pride in being a trusted financing partner for remarkable brands like True Classic, Little Words Project, and Kekoa Foods.At Wayflyer, our teams are genuinely cross-functional. You will collaborate with driven colleagues from various parts of the world, all focused on seizing significant opportunities. Watch this video to hear their stories. Culture & Values at WayflyerWe prioritize sound judgment, operational excellence, and ambitious overachievers at Wayflyer. Together, we operate with integrity, creativity, and a bold optimism to deliver remarkable results. For more information, please visit our website. Your Role at a Glance: Key ResponsibilitiesLead the design, maintenance, and governance of Wayflyer’s credit risk policies and frameworks across all customer segments, ensuring they facilitate growth while upholding strong credit discipline.Convert Wayflyer’s risk appetite into actionable and measurable frameworks, encompassing underwriting, portfolio management, exposure limits, and approval authorities.Oversee regular reviews of credit policies, exposure limits, and delegated authorities, ensuring alignment with...

Kroll Bond Rating Agency Europe Limited seeks a Senior Analyst to join its Corporate Ratings team in Dublin. This full-time position centers on credit analysis and research across multiple sectors, including corporate, infrastructure, and project finance. The Senior Analyst will collaborate with both internal colleagues and external stakeholders to deliver accurate and timely credit opinions. Role overview This position involves conducting sector research, analyzing industry trends, and identifying key rating factors. The Senior Analyst will monitor credit metrics as they evolve and interact regularly with senior management of issuers and their advisors. The role offers the chance to contribute to financial evaluations that influence the market. What you will do Assist senior team members with preparing internal credit memos, analyzing cash flows, conducting sector analysis, and publishing in-depth credit reports. Analyze and refine complex financial models, primarily using Excel. Participate in discussions with issuers and investors to explain KBRA methodologies and demonstrate understanding of industry developments. Contribute to sector research for investors and lenders involved in private credit, direct lending, and public debt markets. Support improvements to rating processes and analytical tools. Requirements Comfort working in a deadline-driven environment. Strong collaboration skills and motivation to achieve consistent, accurate, and timely results.

At Gong, we leverage cutting-edge AI technology to revolutionize how revenue teams excel. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, reliable system that collaborates with the world’s leading revenue teams. Utilizing the Gong Revenue Graph, AI-driven intelligence, dedicated agents, and dependable applications, Gong empowers over 5,000 businesses globally to gain profound insights into their teams and customers, streamline essential sales processes, and close more deals with greater efficiency. For more details, visit www.gong.io.Joining Gong means being part of a trailblazing company characterized by innovative products, ambitious aspirations, and a passionate workforce. We are defining the future of revenue intelligence and are eager to bring on individuals who are excited to contribute to what lies ahead. You will collaborate with a team that aspires to achieve great things, moves swiftly, and deeply values both the craft and each other. Here, transparency and trust are foundational principles, and every individual has the chance to leave a significant mark. If you're looking to expand your skills, embrace challenges, and engage in meaningful work, Gong is the ideal place for you to achieve the pinnacle of your career.As a Senior Product Analyst, Your Responsibilities Will Include:Driving change by delivering data-driven insights related to product and customer analytics to product management and senior leadership; effectively communicate the results of your analyses and offer strategic recommendations to executives and team leaders.Collaborating closely with product and business leaders to develop business cases for new product functionalities and assess their effectiveness over time; track key metrics, identify business trends, and create forecasts.Conducting in-depth analyses that will shape product strategy and inform product roadmap decisions.Promoting a data-centric and continuous learning culture by sharing your enthusiasm for data storytelling; enhancing our best practices surrounding reporting quality, data integrity, and data governance.Managing the design, development, and upkeep of ongoing dashboards and their underlying data sets.Collaborating with product managers and engineers to ensure the generation of accurate data and its effective utilization.

At Azbuka, we hold a firm belief that literature has the power to transform the world. Our mission is to cultivate empathy and creativity through captivating stories that can be accessed and shared by anyone, anytime, anywhere. By nurturing a global community of readers, we connect people through our unique 'corner bookshop' chain, engaging online book clubs, and a streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are excited to welcome a Senior Manager of Customer Support to our dynamic team.

COMPANY OVERVIEWKKR & Co. Inc. is a premier global investment firm dedicated to providing alternative asset management, capital markets, and insurance solutions. With a focus on generating strong investment returns, KKR adopts a strategic and disciplined investment approach, employing top-tier talent while fostering growth in its portfolio companies and communities. The firm sponsors investment funds that encompass private equity, credit, and real assets, and collaborates with strategic partners managing hedge funds. KKR's insurance subsidiaries, managed by Global Atlantic Financial Group, offer a variety of products including retirement, life, and reinsurance solutions. Please note that references to KKR’s investments may encompass the activities of its sponsored funds and insurance subsidiaries.TEAM OVERVIEWKKR's Global Finance team is responsible for overseeing the firm's accounting, reporting, credit, and tax compliance functions, as well as the management of financial risks and internal controls. This team plays a crucial role in aligning with the strategic direction of the firm by delivering precise financial information to support decision-making, ensuring adherence to regulatory and policy requirements, and facilitating operational enhancements and strategic initiatives that align with long-term goals.Within this framework, the Private Wealth Finance team supports KKR's open-ended private wealth vehicles and associated distribution platforms. The team collaborates closely with Investments, Client Solutions, Operations, Treasury, Legal, Tax, and Technology to promote product growth, enhance investor servicing, and establish scalable infrastructure across global wealth strategies.POSITION SUMMARYThe Senior Analyst will take charge of all aspects of fund controllership, finance, and financial reporting for KKR's open-ended private wealth funds. This role entails managing vehicles characterized by ongoing subscriptions and redemptions, periodic liquidity, continuous capital activities, and adapting to evolving regulatory requirements across various jurisdictions.This position demands strong technical skills, operational discipline, and the ability to collaborate across functions to support a dynamic and growing private wealth platform.ROLES AND RESPONSIBILITIESOversee daily financial operations of open-ended private wealth funds, including investor subscriptions and redemptions, investment activity, and liquidity management.

StepStone Group specializes in global private markets, offering tailored investment solutions and data-driven analysis for investors worldwide. The Dublin office focuses on private debt, working with a broad network of professionals across sectors and regions. Role overview The Senior Analyst - Fund Accountant will manage shadow accounting for StepStone funds. This includes daily oversight of fund activities and ensuring accurate reconciliation with external fund administrators. The role requires close collaboration with colleagues both locally and in other StepStone offices. What you will do Oversee daily fund accounting activities for private debt funds Manage shadow accounting processes Coordinate and reconcile fund data with administrators Work closely with team members in Dublin and other global offices Collaboration This position involves frequent communication with professionals across the organization to ensure accurate and timely fund reporting.

As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.

Role overview ServiceNow seeks a Senior Treasury Analyst based in Dublin to support the evolution of treasury operations. This position collaborates with teams throughout the company, aiming to introduce new solutions that enhance treasury functions. Much of the work centers on applying AI-driven approaches to improve efficiency and financial oversight. The focus is on streamlining processes and reinforcing the company’s financial management. What you will do Partner with cross-functional teams to identify and implement innovative treasury solutions Drive initiatives that use AI to improve treasury processes Contribute to stronger financial controls and process optimization Location This role is based in Dublin.

Role overview The Senior Manager of Customer Campaigns and Lifecycle Marketing shapes and leads Intercom’s customer engagement programs. The focus is on driving growth and retention among existing customers. This role involves building strategies and executing campaigns that keep customers connected to Intercom’s products and services. Collaboration is central to this position. The Senior Manager works with teams across the company to develop marketing initiatives that resonate with customers and reinforce the Intercom brand. Success in this role means designing campaigns that make a measurable impact on customer relationships and long-term loyalty.