Senior Cloud Support Engineer at Crusoe | Dublin, IE

At Crusoe, we are on a mission to accelerate the abundance of energy and intelligence, creating the driving force behind a world where individuals can ambitiously innovate with AI without compromising on scale, speed, or sustainability.Join us in the AI revolution powered by sustainable technology at Crusoe. Here, you will foster meaningful innovation, make a significant impact, and be part of a team that leads the way in responsible and transformative cloud infrastructure.Role Overview:As a Senior Cloud Support Engineer, you will be instrumental in the transformation of high-performance computing through the provision of sustainable and cost-effective GPU compute power. Your role will empower our customers to harness this technology for pioneering developments in areas such as AI/ML, physics simulations, and computational biology. Acting as the primary technical support contact, you will ensure that our customers can effortlessly utilize Crusoe Cloud to reach their objectives. This position is vital to Crusoe's mission, facilitating our customers' research and development efforts and contributing to a sustainable future. You will engage in exciting projects, collaborate with a talented team, and tackle complex challenges using cutting-edge technologies. We are seeking a highly motivated and experienced technical professional with a strong commitment to customer success, a comprehensive understanding of cloud technologies, and alignment with Crusoe's core values. This is a full-time position.Key Responsibilities:Customer Support: Deliver outstanding technical support to customers via Zendesk, adhering to SLAs and maintaining a high customer satisfaction score (CSAT of 95% or greater).On-Call Rotation: Participate in a 24/7 on-call rotation to promptly address critical issues.Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.Alert Management: Oversee alert triage, prepare for maintenance windows, and conduct node delivery testing.Collaboration: Collaborate closely with SRE, Networking, and Storage teams from initial triage through root cause analysis (RCA) delivery.Global Collaboration: Follow established global team collaboration and handoff procedures for ticketing and on-call management.Knowledge Development: Create onboarding materials, knowledge base documentation, and standard operating procedures (SOPs).

Join Crusoe Technologies as an Infrastructure Engineer, where you will be pivotal in designing, implementing, and maintaining robust infrastructure systems that support our innovative solutions. You will collaborate with cross-functional teams to ensure high availability and performance of our services.

Crusoe is on a mission to revolutionize the way we access and utilize energy and intelligence. We are building the infrastructure that empowers a future where ambitious AI-driven projects can thrive without compromising on scale, speed, or sustainability.Join us at Crusoe and be part of the AI revolution through sustainable technology. Here, you will spearhead significant innovations, create a lasting impact, and collaborate with a team committed to delivering responsible and transformative cloud infrastructure.About This Role:As a Site Reliability Engineer (SRE) at Crusoe, you will be integral in maintaining the reliability and performance of our cutting-edge infrastructure. Our SRE team focuses on identifying, analyzing, and mitigating issues to uphold high Service Level Agreements (SLAs) through effective Service Level Indicators (SLIs) and Service Level Objectives (SLOs). By automating processes and proactively addressing potential problems, you will help ensure that our systems run seamlessly, advising engineering teams on best practices for resilient coding. Your role will involve anticipating issues before they affect our customers, conducting comprehensive post-mortems, and promoting continuous improvement to uphold the highest reliability standards for Crusoe's AI platform. The ideal candidate possesses a solid foundation in SRE practices, distributed systems, networking, and Linux, along with a passion for automation and problem-solving. This is a full-time position.What You’ll Be Working On:Automation and Tool Development: Streamline routine processes and enhance Crusoe’s internal infrastructure platform, allowing software teams to operate effectively without needing in-depth knowledge of the operating system, hardware, or network.Collaboration and Planning: Engage in daily stand-up meetings with the team to review projects, recent incidents, and daily priorities. Collaborate on strategies for launching new data centers or upgrading existing ones. Work closely with software engineers to ensure the adoption of resilient coding practices and review modifications prior to deployment.System Monitoring and Alerting: Analyze overnight alerts and performance metrics to guarantee optimal system operation. Evaluate system logs and develop innovative tools to enhance our monitoring capabilities.Incident Response and Problem Solving: Participate in incident response simulations, post-mortems, and root cause analysis sessions to extract valuable lessons from past issues.

At Crusoe, we are on a mission to enhance the availability of energy and intelligence, creating the engine for an ambitious AI-driven world where creativity thrives without compromising on scale, speed, or sustainability.Join Crusoe and become part of the AI revolution with sustainable technology. You will be at the forefront of innovation, driving impactful solutions and collaborating with a team dedicated to shaping responsible and transformative cloud infrastructure.Role Overview:Crusoe Cloud is looking for a Senior Solutions Engineer to partner with our key enterprise clients as they deploy AI/ML workloads on our state-of-the-art GPU infrastructure. This role is highly interactive and customer-focused, requiring extensive technical knowledge in Kubernetes, MLOps, and cloud architecture.You will manage the entire deployment process—from conducting Proofs of Concept (PoCs) to optimizing workloads after the sale, acting as a vital technical liaison between our customers and engineering teams. Ideal candidates will have a passion for AI infrastructure, proficiency in containerized systems, and the ability to translate workloads seamlessly across different cloud environments.Your Responsibilities:Customer Enablement: Lead the technical onboarding and deployment of intricate AI/ML workloads, managing the PoC process through to post-sales optimization.Kubernetes & MLOps Implementation: Design and deploy ML workloads utilizing Kubernetes-based frameworks (e.g., Ray, Kubeflow) to create infrastructure that optimally balances performance, scalability, and efficiency.Infrastructure-Centric Approach: Move beyond abstract services—deploy and refine AI/ML workloads directly on Crusoe's infrastructure, ensuring optimum performance at both the container and hardware levels.Cross-Cloud Migration: Assist customers in transitioning and adapting workloads across AWS, Azure, and GCP, articulating the trade-offs between cloud-native and Crusoe-native strategies.Technical Communication: Conduct workshops, live demonstrations, and solution reviews, while contributing to case studies, solution briefs, and blog content that showcase real-world customer successes.Customer Advocacy: Provide valuable feedback to internal engineering and product teams, helping to enhance Crusoe’s platform based on hands-on implementation experiences.Qualifications:Proven expertise in Kubernetes and MLOps, with hands-on experience in deploying and managing cloud-based infrastructure.Strong understanding of AI/ML workloads and the ability to optimize them for performance and efficiency.Excellent communication skills, capable of conveying complex technical concepts to diverse audiences.Experience with cross-cloud architectures and migrations between AWS, Azure, and GCP.A passion for innovative technology and a desire to drive meaningful change in the AI landscape.

At Crusoe, our mission is to fuel the future with abundant energy and intelligence. We are developing a transformative engine that empowers individuals to innovate ambitiously with AI while prioritizing scale, speed, and sustainability.Join us at the forefront of the AI revolution, where we utilize sustainable technologies to drive impactful innovation. Become a part of a dynamic team that is redefining responsible cloud infrastructure.About the Role:The Crusoe Cloud Network Engineering team is in search of a dedicated and skilled Senior Network Operations Engineer to enhance our Network Operations team. In this critical role, you will oversee and operate a global edge, backbone, and data center network designed for high-performance computing (HPC) clusters that utilize GPUs. We seek an individual who is motivated, hands-on, and passionate about working with advanced environmental technologies. You should possess outstanding analytical abilities, excellent communication skills, and be an effective team player.You will be instrumental in maintaining the operational integrity, security, and scalability of our global network infrastructure. You will collaborate with network engineers and specialists to implement and manage network solutions that support Crusoe Cloud. This essential role includes providing 24/7 monitoring and management to ensure ongoing operational coverage, swift incident response, and high availability of network services to meet customer demands.Your ResponsibilitiesMonitor network performance, conduct advanced troubleshooting, and perform root cause analysis for incidents while facilitating post-mortem reviews and enhancements.Implement network changes across data centers, backbone, and edge infrastructure to realize next-generation designs, enhance capacity, and boost network reliability.Oversee, optimize, and balance immediate needs with long-term objectives for the entire Crusoe network (frontend, backend, backbone, edge, public cloud connectivity).Collaborate effectively within the Network Engineering team and with cross-functional departments to ensure the network aligns with business requirements.Lead initiatives for operational excellence by developing monitoring, alerting, and systems to maintain high network availability.Mentor network engineers and establish best practices for incident response, documentation, and operational readiness.

At Crusoe, our mission is to revolutionize how energy and intelligence come together. We are building the foundational technology that empowers a world where creativity with AI flourishes without compromising on scale, speed, or sustainability.Join us in leading the AI transformation with eco-friendly technology. At Crusoe, you will spearhead meaningful advancements, make a significant difference, and collaborate with a team dedicated to pioneering responsible and transformative cloud infrastructure.About This Role:As our Data Center Deployment Engineer, you will play a crucial role in designing and optimizing Crusoe’s operational computing environments. Your expertise will connect heavy infrastructure with high-performance computing, focusing on the critical whitespace where our servers, storage, and network equipment operate. Your contributions will directly support Crusoe’s vision of harmonizing the future of computing with climate needs by enhancing power distribution, cooling solutions, and equipment density, thus enabling the scale and energy efficiency of our sustainable cloud platform.You will be part of an innovative and collaborative team, leading the planning and execution of high-density layouts and modular infrastructure. We seek a technical problem-solver who excels at the intersection of mechanical, electrical, and network engineering. This full-time role is designed for a forward-thinking engineer eager to create the physical foundations of an ethical and sustainable digital ecosystem.What You’ll Be Working On:Whitespace Design & Planning: Create detailed whitespace layouts, including rack placements and aisle configurations, to optimize equipment density while ensuring ideal airflow and accessibility.Infrastructure Integration: Collaborate with Electrical and Mechanical teams to integrate power delivery and cooling systems seamlessly into the whitespace, supporting high-performance cloud workloads.Capacity & Growth Modeling: Craft advanced 3D models and capacity planning tools to forecast future utilization, ensuring our data centers are scalable and resilient (N+1, 2N).Connectivity Strategy: Work alongside Network and Cloud teams to strategize and implement structured cabling and fiber management systems that adhere to stringent performance and low-latency standards.Cross-Functional Leadership: Engage in design reviews and risk assessments, offering technical insights to internal stakeholders.

Crusoe seeks a Senior Engineering Manager based in Dublin to guide a team of engineers. This role centers on delivering engineering projects in a collaborative setting. Close work with cross-functional partners is essential to move projects from concept to completion. Role overview The Senior Engineering Manager leads technical teams, shapes project direction, and ensures high standards in execution. This position involves balancing technical priorities with team development and project delivery. What you will do Manage and mentor a group of engineers Oversee the progress of engineering projects from planning through launch Coordinate with other departments to align goals and resources Requirements Experience in engineering leadership roles Strong interest in technology and team development Ability to collaborate effectively with diverse teams

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

At Crusoe, we are on a mission to drive the future of energy and intelligence. Our innovative platform empowers individuals to harness the full potential of artificial intelligence without compromising on scalability, speed, or sustainability.Join the forefront of the AI revolution with Crusoe's sustainable technology. Here, you'll be instrumental in pioneering transformative innovations, making a significant impact, and collaborating with a team that is redefining responsible cloud infrastructure.About the Role:As a Software Engineering Intern, you will be part of a dedicated team shaping the future of distributed systems technology. This 12-week, full-time internship in our Dublin office offers a unique opportunity to contribute to the development of a robust cloud infrastructure that supports groundbreaking advancements in fields such as artificial intelligence, graphics rendering, and computational biology. You won't just observe; you'll take on real responsibilities, tackle production-level challenges, and play a key role in Crusoe's vision for sustainable and ethical high-performance computing.Throughout your internship, you will engage in impactful projects that extend beyond traditional classroom learning. Benefit from one-on-one mentorship from industry veterans and collaborate with a diverse group of engineers to construct fault-tolerant systems utilized by customers across the globe. We are looking for motivated, inquisitive, and proactive students ready to forge valuable connections and launch their careers by addressing today's most challenging computational problems.Your ResponsibilitiesSystem Development: Design, implement, and maintain scalable, highly available, and fault-tolerant distributed systems to support demanding computational workloads.Product Development: Innovate and create cutting-edge products and tools from inception that will be leveraged by a global user base.Production Support: Identify, troubleshoot, and resolve complex issues in production environments to maintain platform reliability.Feature Development: Collaborate with product owners and stakeholders to design, test, and iterate on new features that enhance platform capabilities.Team Collaboration: Work closely with senior engineers and peers to ensure technical tasks align with broader organizational objectives.Mentorship Opportunities: Engage in dedicated mentorship sessions to accelerate your growth and deepen your technical expertise.

About Pinterest:At Pinterest, we empower millions worldwide to explore creative ideas, envision new possibilities, and curate unforgettable memories. Our mission is to inspire everyone to create a life they love, and that journey begins with our dedicated team.Explore a rewarding career where you can foster innovation, turn passion into growth opportunities, celebrate diverse experiences, and embrace flexibility to deliver your best work. Crafting a career you love is within reach!Position Overview: Senior Fullstack Software EngineerPinterest’s Security Privacy team is in search of a Senior Fullstack Software Engineer to design and implement robust solutions that safeguard millions of users by developing secure systems across backend and client platforms. You will focus on creating and delivering privacy-centered infrastructure and services that ensure compliance, scalability, and user trust, with exciting opportunities to collaborate on mobile privacy initiatives that extend these protections to our mobile applications. The ideal candidate possesses extensive software development expertise, a strong understanding of privacy regulations, and the capability to mentor and lead cross-functional projects. While prior mobile development experience is not mandatory, familiarity with or enthusiasm for mobile security will be a significant asset as we broaden our privacy initiatives across all platforms.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Role Overview Crusoe is hiring a Staff Security Engineer in Dublin, IE. This role focuses on protecting the company’s technology and infrastructure. The position involves designing, implementing, and maintaining security solutions to safeguard sensitive data and support compliance with industry standards. What You Will Do Design security solutions that address current and emerging threats Implement and maintain security controls across systems and infrastructure Monitor for vulnerabilities and respond to incidents as needed Work with a team of engineers to develop and refine security strategies Support compliance efforts with relevant industry standards Team and Culture Collaborate with skilled professionals who focus on innovation and security. The team values practical solutions and a proactive approach to protecting company assets.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

About the Opportunity We are seeking a Senior Data Engineer to join our team and play a crucial role in designing, building, and scaling innovative data solutions that enhance analytics, operational reporting, and strategic business decision-making across the organization. Collaborating closely with our data, analytics, and business teams, you will create high-quality data pipelines, models, and integrations to provide clean, reliable, and actionable data. You will be part of a small, cross-regional engineering team that operates with a product-oriented approach, delivering iterative value while closely partnering with business and analytics stakeholders. You will take ownership of both the build and operational responsibilities of a mission-critical platform. What to Expect? Design, build, and maintain scalable data pipelines and transformations across multiple systems and sources. Develop high-quality data models that support analytics, reporting, and operational use cases. Collaborate with analytics, product, and business stakeholders to understand their data requirements and translate them into effective technical solutions. Implement robust data quality, validation, and monitoring processes to ensure data reliability and trustworthiness. Optimize data storage, processing, and performance within cloud data warehousing environments. Contribute to the continuous development and enhancement of our modern data platform, including tools, standards, and best practices. Support data platform operations by troubleshooting issues, enhancing reliability, and ensuring Service Level Agreements (SLAs) are met. Work with cross-functional teams on data governance, documentation, definitions, and stewardship. Apply CI/CD practices and Infrastructure-as-Code (IaC) to automate deployment, testing, and environment management. Engage in code reviews, design discussions, and operational on-call rotations as needed. Share your expertise by mentoring team members and promoting data engineering best practices. What You Need to Succeed? Required Qualifications Minimum of 5 years of experience as a Data Engineer or in a similar technical role. Strong SQL skills and experience with cloud data warehouses (e.g., Snowflake, Redshift, BigQuery). Proficient in building and maintaining ETL/ELT pipelines using tools like dbt, Airflow, or equivalent frameworks. Expertise in Python or another scripting language. Solid understanding of data modeling, data structures, and modern data engineering practices.

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

At Toast, we are dedicated to empowering restaurants and local businesses to thrive in the digital landscape. Our technology enables business owners to streamline operations, boost sales, engage customers, and foster employee satisfaction. The Infrastructure Engineering team plays a crucial role in delivering cloud-native infrastructure, automation, and tools that empower various teams at Toast to efficiently deliver products in a secure and agile manner, minimizing operational dependencies. As a Senior DevOps Engineer, you will take charge of platform architecture and spearhead the automation and implementation of landing zones, alongside network and security infrastructure for new AWS regions. Your expertise will be pivotal in driving our mission forward.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.