Senior Engineering Manager - Billing Team Leadership

Join Intercom, a pioneering AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI, enabling organizations to provide round-the-clock, flawless customer support, thus revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk, forming the Intercom Customer Service Suite, which offers AI-driven assistance for intricate queries necessitating human oversight.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Our commitment to pushing boundaries, rapid development, and delivering unmatched value to our customers drives us forward.What’s the opportunity?As a Senior Engineering Manager at Intercom, you will lead the Billing Team, responsible for the critical systems that enable customer purchasing, usage metering, accurate billing, revenue recognition, and financial flow. This pivotal role within Growth Engineering requires close collaboration with Pricing & Packaging, Order, Self-Service, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You will ensure clarity, focus, and execution across this essential platform, while nurturing a culture of ownership, accountability, and high standards.What will I be doing?Guide and expand a team dedicated to developing and enhancing Intercom’s billing, subscription, invoicing, and metering functionalities, forming the backbone of our revenue and monetization strategies.Oversee and enhance the reliability and operational excellence of Billing systems, ensuring high quality and responsiveness during incidents.

Join our dynamic team as a Billing Specialist at Collabera, where you will play a crucial role in ensuring accurate billing processes, maintaining financial records, and supporting our financial operations. This position offers an opportunity to work in a collaborative environment, contributing to the efficiency and effectiveness of our billing department.

Primark is looking for a Team Manager to join the team in Dublin. This position involves leading a group on the shop floor, making sure store operations run efficiently, and supporting the achievement of sales goals. The Team Manager helps set the tone for customer service and plays a key part in daily store life. Main responsibilities Coordinate daily store activities and assign tasks to team members Track sales performance and support the team in reaching targets Foster a positive and motivating atmosphere at work Encourage team growth and provide support for individual development Ensure customer service remains consistently strong throughout the store Location This role is based in Dublin.

Squarespace is seeking an accomplished Engineering Team Manager to spearhead the Dublin division of our Help Experience team. Our mission is to empower the growth of our customers’ businesses through a cohesive support platform, while enhancing the operational efficiency of our Customer Operations division. Your contributions will directly impact over 500 advisors and 1 million customers who rely on our suite of support tools monthly. In this pivotal role, you will partner with Product and Design leaders to steer the engineering team in executing technical enhancements across our application portfolio. You will oversee the development of new applications, augment existing features, and maintain strategic clarity with stakeholders in Engineering, Data, Product, and Customer Operations. You will mentor engineers at various experience levels, articulate and implement technical strategies with cross-functional teams, and align our business objectives with customer needs as we expand our support platform into new markets and products. This is a full-time hybrid position, requiring in-office presence three days a week at our Dublin office, while reporting to the Engineering Manager based in NYC.

We are seeking a detail-oriented and proactive Billing Specialist to join our dynamic team at Collabera in Dublin. In this role, you will be responsible for managing billing processes, ensuring accuracy in invoicing, and maintaining customer accounts. You will play a crucial role in our finance department, working closely with other team members to streamline billing operations and enhance customer satisfaction.

Join our dynamic team at DNB as a Senior Engineering Manager, where you will lead and inspire a talented team of engineers. Your mission will be to drive innovation and excellence in engineering practices, ensuring the successful delivery of complex projects. We are looking for a strategic thinker with a passion for technology and a proven track record in engineering management.

The Team Manager role at Primark in Dublin centers on leading a store team to deliver strong customer experiences and meet sales goals. This position involves guiding team members, supporting their growth, and ensuring high operational standards throughout the store. Key responsibilities Lead and motivate the team to achieve daily sales targets Maintain a welcoming and organized store environment Support the development and performance of team members Implement store initiatives and operational processes What success looks like Customers receive attentive service and enjoy shopping in the store Team members feel supported and perform at their best Store operations run smoothly and consistently meet standards

Crusoe seeks a Senior Engineering Manager based in Dublin to guide a team of engineers. This role centers on delivering engineering projects in a collaborative setting. Close work with cross-functional partners is essential to move projects from concept to completion. Role overview The Senior Engineering Manager leads technical teams, shapes project direction, and ensures high standards in execution. This position involves balancing technical priorities with team development and project delivery. What you will do Manage and mentor a group of engineers Oversee the progress of engineering projects from planning through launch Coordinate with other departments to align goals and resources Requirements Experience in engineering leadership roles Strong interest in technology and team development Ability to collaborate effectively with diverse teams

Join MongoDB as a Senior Director of Engineering and lead a talented team to drive innovative solutions in the field of database technology. In this pivotal role, you will be responsible for overseeing engineering operations, ensuring the successful execution of projects, and fostering an environment of technical excellence and collaboration.

AECOM is on the lookout for a seasoned Engineering Manager to enhance our Rail team in Ireland. This is a transformative period for the rail network's evolution in the country, marked by a strong commitment to implementing groundbreaking projects that will redefine rail transport across the island.In this position, you will steer and unify multi-disciplinary engineering teams, overseeing projects throughout their entire lifecycle. You will engage with significant initiatives focused on the electrification of the rail network, the refurbishment of existing lines, and various enhancements to the network. Your contributions will drive the realization of nationally significant projects—endeavors that will influence Ireland's transportation framework for generations.Your Responsibilities:You will provide technical leadership from the initial development phases through to design execution and project closeout, ensuring that our work consistently meets client expectations while adhering to the highest engineering standards. In addition to project delivery, your role will also involve driving business development efforts—contributing to positioning strategies, preparing tenders, and cultivating client relationships that lead to new opportunities.A vital aspect of this role is the connection between our technical teams and clients. You will leverage specialized expertise from rail engineering disciplines across the UK and AECOM's broader Enterprise Capability network, ensuring that the right knowledge is applied to the right projects at the right time. Multi-disciplinary teams will look to your expertise as a central coordinator who promotes collaboration and knowledge sharing.Collaboration: Lead the design on multi-disciplinary projects ensuring integrated designs are delivered by our engineers while building effective relationships with our technical teams and clients.Delivery: Take charge of interpreting, planning, organizing, executing, and coordinating complex, innovative, and large-scale multi-disciplinary projects and tenders. These projects will encompass network enhancements, electrification programs, station developments, and train maintenance and servicing depots. Additionally, you will provide support for other facets of AECOM’s business on major multidisciplinary projects.Safety Assurance: Spearhead the technical management of Safe by Design, ensuring compliance with CDM and CSM. You will be responsible for appointing capable discipline lead engineers for technical delivery and planning engineering tasks that address unique challenges. This includes exploring subject areas, defining project scopes, and selecting issues for investigation while developing innovative concepts and methodologies.Proactive Planning: Anticipate engineering challenges and develop strategic plans to address them effectively.

Role overview Primark is hiring a Team Manager in Dublin. This role leads a store team focused on delivering strong customer service and meeting sales targets. The Team Manager guides daily operations and helps shape a positive shopping experience for every customer. What you will do Support and develop team members through coaching and feedback Oversee store operations to maintain high standards Foster a friendly, welcoming atmosphere on the shop floor Motivate the team to reach sales and service goals

Join TOMRA Food as a Project Engineering Team Lead! In this pivotal role, you will oversee and mentor a talented project engineering team, ensuring the timely and budget-conscious delivery of high-quality customer projects. You will spearhead technical execution and collaborate with cross-functional teams to ensure that engineering deliverables align with our exceptional company standards. As a leader and technical expert, you will drive innovation and continuous improvement within our Customer Solutions Delivery department.Key Responsibilities:1. Leadership and Team Management:Lead, mentor, and develop a multi-disciplinary team of engineers.Assign tasks based on individual skills and project needs.Promote a collaborative environment with effective communication and professional growth.2. Technical Project Management:Oversee customer engineering projects from inception to completion.Create comprehensive project plans detailing timelines, resource allocation, and budgets.Monitor project performance to ensure compliance with goals, schedules, and quality standards.Identify risks and develop strategies to mitigate them, ensuring project success.Provide updates on project progress and challenges to senior leadership and stakeholders.3. Technical Guidance:Offer technical direction and support for project teams.Ensure engineering solutions adhere to industry standards, safety regulations, and client specifications.Conduct design reviews, technical analyses, and feasibility studies to foster innovative solutions.Stay updated on industry trends and emerging technologies, integrating best practices into project execution.4. Stakeholder Management:Collaborate with departments such as R&D, production, procurement, and quality for seamless project execution.Liaise with external clients, vendors, and contractors to ensure deliverables meet contractual obligations.Address any engineering issues that arise throughout the project lifecycle.

About UsWelcome to Stripe!At Stripe, we’re transforming the financial infrastructure landscape for businesses globally. Our platform empowers millions of organizations, from ambitious startups to Fortune 500 companies, to seamlessly accept payments, boost revenue, and unlock new growth avenues. Our vision is to elevate the internet’s GDP, and we are on an exciting journey to make the global economy accessible to everyone. Join us and make a significant impact in your career while contributing to something much larger.Team OverviewAs the Senior Manager of Sales Development, you will play a pivotal role in spearheading Stripe’s growth trajectory by leading a dynamic team of inbound and outbound Sales Development Representatives (SDRs). You will collaborate closely with our Sales teams to build and strengthen Stripe’s sales pipeline. Your expertise in mentoring and driving performance will help your team meet ambitious goals, while your hands-on approach will ensure you remain actively engaged with your SDRs. We are looking for a self-motivated leader with a proven track record in navigating ambiguity, thriving in a high-growth environment, and resolving challenges efficiently. Ideal candidates will possess substantial management experience in scaling technology-driven Sales Development teams and exceptional communication capabilities.We adopt a data-centric, analytical approach to Sales Development, and we seek an innovative thinker who enjoys building robust processes. You will play an integral role in refining our sales methodologies, articulating Stripe’s unique value proposition, and developing essential tools and metrics to measure success. If you’re driven, intelligent, persistent, and a fantastic team player, we want you on our team!

Join MongoDB's Observability team as a Senior Lead of Engineering, where you'll take charge of our comprehensive observability systems. This pivotal role involves overseeing operational metrics, visualizations, logs, traces, and alerts that are essential for monitoring the performance and health of our customers' MongoDB deployments. We seek a results-driven leader with high standards and a proven track record of managing large engineering teams in designing, building, and operating complex distributed systems at scale, ensuring strict service level objectives (SLOs) for security, durability, availability, and performance.The tens of thousands of customers relying on our Observability stack for monitoring their database clusters and generating crucial alerts are counting on your expertise. As MongoDB Atlas and its supporting infrastructure expand rapidly, we must continuously innovate and scale our systems to meet the growing demand for high-cardinality observability data. For instance, our systems must adeptly handle tens of billions of metrics time series, while processing petabytes of logs, traces, and events.We pride ourselves on a strong culture of inclusivity, diversity, and collaboration. If you aspire to be a deeply technical leader on a collaborative team that leverages low-level systems expertise to build the foundational infrastructure of a widely-used database, we invite you to join us!We are looking for candidates located in Dublin, as we support a hybrid working model.

Join Us in Transforming Hospitality for the Better!The hospitality industry presents numerous challenges – tight margins, excessive waste, and overworked teams. But there’s a solution, and that’s where Nory comes in.Our CEO, Conor, has experienced these struggles firsthand. After founding and successfully scaling Mad Egg in Ireland, he realized the need for a streamlined solution. Frustrated with outdated systems, cumbersome spreadsheets, and endless paperwork, he set out to create the tool he wished he had from the beginning.Nory is an innovative restaurant management system that integrates real-time data with AI-driven predictive analytics, empowering operators to take control of their margins. Covering everything from food preparation to forecasting, it provides operational intelligence that enables restaurants to operate with consistency, reliability, and profitability. The outcome? Flourishing restaurants, improved job satisfaction, reduced waste, and healthier profit margins. Discover more about our mission here.We’re just getting started. Following a successful Series B funding round led by Kinnevik, our team has expanded to over 80 talented individuals across Ireland, the UK, Spain, and New York, with demand exceeding all expectations.The OpportunityWe are seeking a dedicated Engineering Team Lead to join our dynamic Inventory team. This is a crucial component of the Nory operating software, essential for managing COGS, gross profit, financial reporting, and facilitating automated ordering and reconciliation at scale. Your team will ensure the reliability of Nory’s inventory data daily, making it robust enough for enterprise finance teams and aligned with our 2026 AI vision.In this hands-on leadership role, you will balance technical ownership with team leadership, delivering a reliable and impactful product. Learn more about the role of an Engineering Team Lead here.You will be comfortable working across both backend and frontend systems. We are stack-agnostic in our hiring, valuing strong engineering fundamentals and the ability to learn rapidly. Our current technology stack includes Python, FastAPI, React, TypeScript, Node.js, AWS (Fargate, Aurora, SQS), Postgres, MongoDB, and Docker.

Join Our Innovative Database Experience (DBX) TeamThe Database Experience team is dedicated to creating the libraries and tools that empower developers in their daily work with MongoDB. Our goal is to enhance developer adoption, satisfaction, and retention by providing a dependable and enjoyable interface.We are actively seeking a skilled engineer to join our PHP team based in Dublin. You will collaborate with a team of three engineers to optimize and drive the adoption of MongoDB within the PHP community.This role supports a hybrid working model for candidates located in Dublin.Your ResponsibilitiesMaintain and enhance the MongoDB PHP Extension.Collaborate with the libmongoc team to architect APIs utilized by the PHP driver.Engage with PHP core developers to stay informed on updates in the PHP language.Assist our Developer Relations, Documentation, and Education teams in generating high-quality resources for PHP developers.Pursue speaking and writing opportunities to actively engage with the PHP community.Are You the Right Fit?You thrive on developing libraries that enable developers to build and deploy applications more efficiently.You believe developers deserve superior tools for database interaction.You champion testing and agile software development practices.You are passionate about Open Source and committed to giving back to the community.You enjoy working within a small, distributed team across Ireland, France, Germany, and the Netherlands.Required Qualifications5+ years of experience in PHP development.3+ years of experience managing PHP extensions.Strong understanding of relational and non-relational database systems.Familiarity with testing methodologies and static analysis.Excellent English communication skills, both written and verbal.Preferred QualificationsExperience contributing to the PHP project.Proficiency with build tools such as autotools and make.Hands-on experience with MongoDB and its document model.Success MetricsWithin three months, you will effectively contribute to daily tasks, including bug fixes, feature implementations, and thorough code reviews.Within six months, you will influence the roadmap and lead the design of new features.

Join Intercom as a Senior Engineering Manager leading our Developer Experience Platform team. You will play a pivotal role in enhancing the efficiency and effectiveness of our engineering teams by fostering a collaborative and innovative environment. Your leadership will drive the development of tools and resources that empower developers, ensuring they can focus on building exceptional products.In this role, you will oversee the engineering team’s strategic direction, align technical goals with company objectives, and mentor team members to reach their full potential. Your expertise in engineering management will help shape our platform's future, driving improvements and innovations that enhance the developer experience.

Intercom is at the forefront of AI-driven customer service, dedicated to revolutionizing how businesses engage with their customers.Our cutting-edge AI agent, Fin, is the most advanced solution available, allowing companies to provide round-the-clock, exceptional customer support that significantly enhances customer experiences. When combined with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, tailored to address intricate queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core values, we continuously strive to push boundaries and deliver unmatched value to our clientele.What is the opportunity?As the volume and speed of data continue to expand at Intercom, driven by our growth and the integration of advanced AI solutions, the Data Engineering team stands as a vital force propelling our future.We are on the lookout for a talented Senior Data Engineering Manager to spearhead key data initiatives and propel our efforts forward.What will I be doing?This position emphasizes impact and leadership. You will guide a team responsible for designing and enhancing the core infrastructure that underpins our comprehensive data ecosystem.Next-Gen Platform Evolution: Collaborate with product and business teams to lead the architectural design and implementation of our next-generation data stack, ensuring it meets the requirements of advanced analytics and AI applications.Enablement Through Tooling: Work closely with Analytics Engineers, Analysts, and Data Scientists to create self-service tools and infrastructure that facilitate rapid deployment and safe operations.Data Quality Guardianship: Establish advanced monitoring systems to proactively identify, highlight, and resolve data quality issues within our high-throughput environment.Driving Automation: Innovate automation and tooling that optimizes the creation and discovery of high-quality analytics data, enhancing the overall data lifecycle's efficiency.

Ripple is seeking a Senior Manager, Software Engineering to guide a team of engineers in Dublin, Ireland. This position focuses on leading the development of scalable software solutions that support the company’s mission. Role overview The Senior Manager will oversee the software development process from planning through delivery. This includes mentoring engineers, setting technical direction, and ensuring that projects meet quality standards. Team leadership Building a collaborative and creative environment is central to this role. The Senior Manager will support team growth, encourage innovation, and help engineers reach their potential. What you will do Lead and mentor a team of software engineers Oversee the end-to-end software development lifecycle Promote high standards for technical excellence and product quality Foster a culture of collaboration and creativity

Role overview ServiceNow seeks a Director of Software Engineering Management based in Dublin. This position leads multiple engineering teams, providing direction as they build scalable software to meet customer needs. The role emphasizes both technical guidance and people leadership. What you will do Lead and mentor engineering teams, supporting their growth and encouraging strong performance Promote software development practices that ensure quality and scalability Collaborate with cross-functional partners to deliver solutions aligned with business objectives Champion ongoing process improvements and foster a culture of excellence within engineering Requirements Experience managing and developing software engineering teams Solid background in software development and technology strategy Ability to work across functions and guide teams through complex projects Track record of delivering high-quality, scalable software