Senior Support Engineer - Dublin

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

Join Egis Group as a Senior Engineer, where your expertise will contribute to innovative projects that shape the future of infrastructure. We are looking for a passionate engineer with a strong technical background and proven experience in managing complex engineering tasks. This role offers the opportunity to work in a collaborative environment while leading various engineering initiatives.

Position Title: Senior IT Support Specialist (Dublin) Entity: Kroll Bond Rating Agency Europe Limited Employment Type: Full-time Location: Dublin, Ireland Summary/Overview: Kroll Bond Rating Agency (KBRA) is on the lookout for a highly skilled Senior IT Support Specialist to become a pivotal part of our expanding technology team in Dublin, Ireland. This role may require occasional travel to various EU/UK locations. As a hybrid position, you will work in the office for three core days (Tuesday through Thursday), while having the flexibility to work remotely for the remaining two days. In case of emergencies, you may be expected to report to the office on non-core days, with rare weekend work possible. About the Job: As our senior on-site support technician, you will manage day-to-day IT support for our Dublin and London offices, which host over 50 employees each and are experiencing significant growth. Your responsibilities will include onboarding and offboarding employees, setting up video conferencing systems, and troubleshooting various system, network, and infrastructure issues as they arise. You will serve as the first line of support for KBRA in the EU/UK, catering to both remote and on-site users. A significant focus will be on providing remote support for our US-based employees, totaling over 500 staff members. You will collaborate with the IT support team to maintain our internal ticket queue and escalate critical issues to the relevant teams promptly. Additionally, you should be prepared to assist EU/UK employees during urgent situations, which may occur outside traditional working hours. Success in this Role Requires: The ability to thrive in a fast-paced, dynamic environment with minimal supervision, alongside exceptional interpersonal and communication skills. You should be detail-oriented, project management-focused, and possess strong problem-solving and analytical skills. Familiarity with the following processes, technologies, and qualifications is essential: 5+ years of experience in IT support within a corporate setting Degree in Computer Science or equivalent work experience Proficiency in configuring and setting up workstations, and participating in office relocations Experience with Windows 11 and Office 365 installation and troubleshooting Strong technical knowledge of networking concepts and protocols Excellent customer service skills and a proactive approach to support Ability to work collaboratively in a team environment

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

Join our dynamic team at Egis Group as a Senior Engineer, where your technical expertise will drive innovative solutions in the engineering sector. This is an exceptional opportunity for a talented individual looking to make a significant impact in a collaborative environment.

Affinidi develops technology that puts data ownership back in the hands of users and organizations. The company’s products use decentralized digital identity to help people and businesses manage their information securely and privately. By building tools that enable trusted exchange of digital credentials, Affinidi supports secure data sharing across industries and borders. Role overview The Senior Backend Engineer (Rust) will join the engineering team in Dublin. This position focuses on designing and building scalable backend systems that power Affinidi’s digital identity offerings. The work emphasizes backend performance, reliability, and maintainability, with Rust as the primary development language. What you will do Design and implement backend systems to support digital identity products Write and maintain code in Rust, ensuring quality and performance Collaborate with other engineers to solve backend challenges and improve system reliability Requirements Strong hands-on experience with Rust in a production environment Background in building scalable and reliable backend systems Solution-oriented mindset when approaching engineering problems Work location: Dublin, Ireland

About the Opportunity We are seeking a Senior Data Engineer to join our team and play a crucial role in designing, building, and scaling innovative data solutions that enhance analytics, operational reporting, and strategic business decision-making across the organization. Collaborating closely with our data, analytics, and business teams, you will create high-quality data pipelines, models, and integrations to provide clean, reliable, and actionable data. You will be part of a small, cross-regional engineering team that operates with a product-oriented approach, delivering iterative value while closely partnering with business and analytics stakeholders. You will take ownership of both the build and operational responsibilities of a mission-critical platform. What to Expect? Design, build, and maintain scalable data pipelines and transformations across multiple systems and sources. Develop high-quality data models that support analytics, reporting, and operational use cases. Collaborate with analytics, product, and business stakeholders to understand their data requirements and translate them into effective technical solutions. Implement robust data quality, validation, and monitoring processes to ensure data reliability and trustworthiness. Optimize data storage, processing, and performance within cloud data warehousing environments. Contribute to the continuous development and enhancement of our modern data platform, including tools, standards, and best practices. Support data platform operations by troubleshooting issues, enhancing reliability, and ensuring Service Level Agreements (SLAs) are met. Work with cross-functional teams on data governance, documentation, definitions, and stewardship. Apply CI/CD practices and Infrastructure-as-Code (IaC) to automate deployment, testing, and environment management. Engage in code reviews, design discussions, and operational on-call rotations as needed. Share your expertise by mentoring team members and promoting data engineering best practices. What You Need to Succeed? Required Qualifications Minimum of 5 years of experience as a Data Engineer or in a similar technical role. Strong SQL skills and experience with cloud data warehouses (e.g., Snowflake, Redshift, BigQuery). Proficient in building and maintaining ETL/ELT pipelines using tools like dbt, Airflow, or equivalent frameworks. Expertise in Python or another scripting language. Solid understanding of data modeling, data structures, and modern data engineering practices.

Bridge Design Engineer / Senior Engineer – Dublin or CorkRoughan & O’Donovan (ROD) is on the lookout for a skilled and passionate bridge engineer with at least three years of relevant experience to join our dynamic civil, structural, and environmental engineering consultancy on a permanent basis.About Roughan & O’DonovanFounded in Dublin in 1974, Roughan & O’Donovan (ROD) is a premier, privately owned civil, structural, and environmental engineering consultancy. With a multidisciplinary team of over 250 professionals across our four offices in Ireland and the UK, we manage and deliver significant infrastructure projects. Our director-led, hands-on approach fosters collaboration and innovation, enabling us to provide cost-effective solutions that enhance value for our clients while promoting growth and learning for our employees. We pride ourselves on our strong relationships with clients, partners, and stakeholders, with much of our work stemming from repeat business. At ROD, we value our staff and are committed to their personal and professional development throughout their careers.About the RoleAs an experienced bridge engineer, you will be a key contributor to the design and execution of our bridge and multidisciplinary projects, with dedicated support from our teams in both Ireland and the UK.Main Duties and Responsibilities:Engage with existing and new bridge and civil structures utilizing various materials and forms, including superstructure, substructure, and articulation components.Participate in the initial project phases, including scoping, specifying, and interpreting surveys, inspections, and investigative work, as well as optioneering and scheme design.Conduct detailed design activities, encompassing modelling, calculations, and overseeing drawing production.Draft documents such as technical reports, specifications, and contract documents.Execute independent design checks and provide support during the construction phase.Interface with clients, including local and national authorities, consultants, and design & build contractors.

About the CompanyAffinidi is an innovative technology firm committed to revolutionizing data ownership for individuals and businesses alike. We equip our users with the tools to control and manage their data securely, ensuring privacy while encompassing the entirety of their digital identity.Our cutting-edge technology facilitates decentralized digital identity solutions, reinforcing our belief that everyone deserves the right to own and control their data. We are dedicated to building a trusted ecosystem of digital credentials that enable seamless and secure data exchange across various industries and international borders. About the Role:We are seeking a solution-driven Senior Backend Engineer (Rust) with proven expertise in designing and implementing robust backend systems. In this pivotal role, you will contribute to our mission by developing scalable solutions that enhance our decentralized identity platform.

At Crusoe, we are on a mission to accelerate the abundance of energy and intelligence, creating the driving force behind a world where individuals can ambitiously innovate with AI without compromising on scale, speed, or sustainability.Join us in the AI revolution powered by sustainable technology at Crusoe. Here, you will foster meaningful innovation, make a significant impact, and be part of a team that leads the way in responsible and transformative cloud infrastructure.Role Overview:As a Senior Cloud Support Engineer, you will be instrumental in the transformation of high-performance computing through the provision of sustainable and cost-effective GPU compute power. Your role will empower our customers to harness this technology for pioneering developments in areas such as AI/ML, physics simulations, and computational biology. Acting as the primary technical support contact, you will ensure that our customers can effortlessly utilize Crusoe Cloud to reach their objectives. This position is vital to Crusoe's mission, facilitating our customers' research and development efforts and contributing to a sustainable future. You will engage in exciting projects, collaborate with a talented team, and tackle complex challenges using cutting-edge technologies. We are seeking a highly motivated and experienced technical professional with a strong commitment to customer success, a comprehensive understanding of cloud technologies, and alignment with Crusoe's core values. This is a full-time position.Key Responsibilities:Customer Support: Deliver outstanding technical support to customers via Zendesk, adhering to SLAs and maintaining a high customer satisfaction score (CSAT of 95% or greater).On-Call Rotation: Participate in a 24/7 on-call rotation to promptly address critical issues.Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.Alert Management: Oversee alert triage, prepare for maintenance windows, and conduct node delivery testing.Collaboration: Collaborate closely with SRE, Networking, and Storage teams from initial triage through root cause analysis (RCA) delivery.Global Collaboration: Follow established global team collaboration and handoff procedures for ticketing and on-call management.Knowledge Development: Create onboarding materials, knowledge base documentation, and standard operating procedures (SOPs).

Welcome to Example Corp, where innovation meets excellence. As a leader in the tech industry, we are dedicated to creating cutting-edge solutions that empower our clients.About the PositionAs a Senior Software Engineer at Example Corp, you will play a pivotal role in designing, developing, and maintaining robust web applications. Collaborating closely with our talented development team, UX/UI designers, and graphic designers, you will ensure a seamless and engaging user experience. Your expertise in Java and JavaScript will drive the innovation of our software solutions, while your mentorship will guide our junior engineers. Together, we will establish best practices and architectural principles that enhance our projects. This role is integral to our mission of delivering high-quality software that delights our customers.

At Intercom, we are revolutionizing customer service with our AI-driven platform, dedicated to empowering businesses to deliver outstanding customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service innovation, enabling companies to provide 24/7, top-notch support that enhances customer interactions. Integrated with our Helpdesk, the Intercom Customer Service Suite is designed to tackle complex queries requiring human intervention, ensuring seamless service.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting new benchmarks for excellence in customer service. Our commitment to our core values drives us to break new ground, innovate rapidly, and create unmatched value for our clients.What’s the opportunity?As a Senior Software Engineer at Intercom, you will tackle real-world customer challenges through the strategic and efficient application of your technical expertise. You will join a multidisciplinary product team, collaborating closely with designers, product managers, researchers, and data analysts to build robust backend and frontend systems.With exciting scaling challenges ahead, you will have the opportunity to leverage your skills in areas like enhancing our messenger composer, improving rule matching, ensuring app security, optimizing deliverability, and implementing machine learning solutions.

CarGurus, listed on NASDAQ as CARG, started as a small team of developers with a focus on trust and transparency in car shopping. Over the past 15 years, the company has become one of the largest automotive marketplaces, recognized for steady profitability, innovation, and sustained growth. The mission at CarGurus is to bring the entire car-buying process online, supporting customers through every step, from selling their old car to securing financing, purchasing, and delivery. With tens of millions of visitors each month and around 30,000 dealerships using CarGurus.com, the team values collaboration, diverse perspectives, and ongoing career development. Role overview The International team is seeking a Senior Software Development Engineer for the Dublin office. This position centers on expanding CarGurus' products in the Canadian and UK markets, while also contributing to the growth of the local office culture. The role involves working throughout the entire software development lifecycle, covering both frontend and backend development. Close collaboration with engineers and product teams is essential to deliver new solutions for dealer-focused products. What you will do Build new full-stack features for dealer products from the ground up Work with React, TypeScript, and Java to integrate with existing services and enhance functionality Design and implement integrations with third-party APIs and external partners Modernize current systems by adopting cloud technologies, including AWS Projects move from concept to launch, with engineers and product partners working closely together. Automotive industry experience is not required; curiosity and strong engineering skills are most important.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.