About the job
As the Assistant Spa and Wellness Manager, you will play a crucial role in ensuring smooth daily operations across our luxury spa facilities. Your responsibilities will include:
- Managing reception duties as needed and overseeing the gym, leisure area, and treatment rooms.
- Conducting comprehensive walkthroughs of the Spa at the start and end of each shift, ensuring all operational checklists are completed by the team.
- Maintaining the highest standards of cleanliness and reporting maintenance issues promptly for resolution.
- Leading departmental briefings in the absence of the Spa & Wellness Manager and representing the spa in meetings such as morning briefings and HOD monthly meetings.
- Addressing team member performance issues and ensuring adherence to the employee handbook and grooming standards.
- Overseeing the Time and Attendance System to ensure compliance and accurate payroll processing in line with the Organisation of Working Time Act.
- Maintaining our renowned quality assurance targets to deliver a consistently luxurious experience for our guests.
- Providing exceptional guest care and assisting in implementing Spa Standards according to LQA and Anantara SPA operating procedures.
- Training and mentoring spa therapists to deliver the highest level of service and knowledge, including facilitating a thorough induction process for new hires.
- Conducting weekly quality self-assessments and fostering a warm, welcoming environment for guests, ensuring their needs are met and expectations exceeded.
- Maximizing the Spa’s business potential through effective yield management and retail strategies.
- Monitoring booking systems and ensuring accurate daily administration logs, including membership records and financial reports.
- Conducting monthly inventory stock takes in SAP and managing product ordering and invoicing issues with the stores team.
- Analyzing guest feedback and collaborating with the Spa & Wellness Manager to enhance guest satisfaction continuously.

