Staff Forward Deployed Engineer

Intercom is a leading AI-driven Customer Service platform dedicated to empowering businesses with exceptional customer engagement capabilities.Our flagship AI agent, Fin, stands out as the most advanced customer service AI in the marketplace, enabling businesses to provide continuous, flawless customer service and significantly enhance their customer experiences. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, tailored for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our core values drive us to innovate relentlessly, operate swiftly, and continuously deliver exceptional value to our clients.What’s the Opportunity?In response to the increasing demand over the past six months, we are seeking skilled software engineers to work closely with our most strategic clients, bridging the gap between their business objectives and our AI agent, Fin.As a Staff Forward Deployed Engineer, you will engage directly with these clients alongside our Go-To-Market team, gaining insights into their use cases and designing, building, and implementing tailored solutions. You will operate autonomously, expected to set strategic direction, own project outcomes, and confidently represent Intercom in high-stakes client interactions. Your role will be crucial in transforming how our customers scale their support operations, yielding significant business results.Moreover, you will lead through example, acting as a force multiplier who influences product direction with field insights and helps shape the concept of Forward Deployed Engineering at Intercom.If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a fast-paced environment, this position is for you.What Will I Be Doing?Drive the adoption of Fin by enabling prospects to harness the power of Intercom’s AI capabilities for automated and scalable support operations.Engage deeply with strategic customers to identify their business challenges and technical needs, acting proactively to guide them towards outstanding results with Fin.Collaborate hands-on with customers' technical teams as a confident subject-matter expert, coding alongside them to drive projects to successful completion.Work closely with Sales, Success, and Product teams, actively influencing their work to ensure a seamless customer experience.

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into practical production systems. We thrive at the crossroads of customer engagement and foundational platform advancement.About the RoleAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models in partnership with our most pivotal clients. You will take ownership of the entire process, from discovery and technical scoping to system design, implementation, and production launch, working closely with customer engineering and domain experts.Your success will be measured by the adoption of production systems, the tangible impact on workflows, and feedback-driven evaluations that influence product and model trajectories. Collaboration is key, as you will interact regularly with our Product, Research, Partnerships, GRC, Security, and GTM teams.This position is based in Dublin, with a hybrid work model requiring three days in the office each week. We provide relocation assistance, and travel may be necessary up to 50% of the time.Key ResponsibilitiesLead technical delivery across various deployments from initial prototype to robust production.Develop full-stack systems that not only provide customer value but also enhance our learning processes.Integrate deeply with customer teams, grasp their requirements, and facilitate the adoption of your solutions.Define project scope, sequence deliveries efficiently, and proactively eliminate barriers.Balance trade-offs between project scope, speed, and quality; adjust plans to ensure timely delivery.Contribute directly to coding when necessary to ensure progress and clarity.Document effective working patterns in tools, playbooks, or reusable components for team use.Provide field feedback that aids Research and Product in understanding model performance and areas for improvement.Maintain team momentum through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience, including customer-facing roles.Demonstrated ability to scope and deliver complex systems in dynamic or unclear environments.Proficient in writing and reviewing production-grade code across frontend and backend, particularly in Python, JavaScript, and other relevant technologies.

Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, empowering businesses to provide exceptional, round-the-clock support. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which augments human support for intricate and high-touch inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 global enterprises, setting a new benchmark for customer service excellence. Our commitment to innovation, speed, and delivering unparalleled value to our clients is at the heart of what we do.What's the opportunity?Due to a surge in demand, we are seeking skilled software engineers to collaborate closely with our most strategic customers, bridging the gap between their business objectives and our AI Agent for Customer Service, Fin.As a founding Senior Forward Deployed Engineer, you will engage with our R&D team, influencing product roadmap decisions while delivering significant business outcomes for our clients. You will be instrumental in transforming how our most strategic customers scale their customer support operations. Your role will involve direct collaboration with customers and our go-to-market team to thoroughly understand their use cases, allowing you to design, build, and implement tailored solutions.If you thrive in an environment that fosters ownership, creativity, and leadership across R&D and Go-to-Market teams, then this role is perfect for you.

About ChalkChalk is revolutionizing the data platform landscape, enabling the future of machine learning applications. We simplify complexities and overcome latency and scalability challenges that have historically hindered ML capabilities. Our platform combines the high performance of Rust with developer-friendly tools that are a pleasure to work with. Trusted by leading companies, Chalk is instrumental in tackling issues such as preventing fraudulent credit card transactions, verifying identities, and enhancing clean energy capture. We have recently secured a $50 million Series A funding round led by Felicis.About the RoleAs a talented software engineer, you will design and implement tailored technical solutions while collaborating with our machine learning teams to enhance Chalk’s proprietary infrastructure. You will engage directly with Chalk's customers to construct efficient feature pipelines addressing challenges in healthcare, finance, and recommendation systems. This role offers you a remarkable chance to work closely with clients, gathering requirements and engineering feature pipelines that support critical applications, including cancer detection, fraud prevention, and product recommendations. Join us in-person as an early member of our high-growth startup and make a lasting impact.Your ResponsibilitiesDevelop code to implement Chalk technology for our customers and prospects, familiarizing yourself with Chalk's infrastructure to ensure optimal integration across diverse environments.Collaborate closely with our Engineering and Sales teams.Serve as the primary technical point of contact during pre-sales and post-sales processes, including customer onboarding and ongoing support.Advise customers on new product offerings as their business needs evolve.Assist in interviewing and expanding the Engineering team.

OverviewLocation: Dublin, Ireland, on-siteRequirement: Degree in Mathematics, Engineering, or Computer Science (completed or final year)About WhippyWhippy is a cutting-edge communication platform leveraging AI to streamline real business workflows across voice, SMS, chat, and APIs. Our innovative solutions interface seamlessly with telephony providers, CRMs, ATS platforms, and internal enterprise systems, empowering AI agents to manage inbound calls, qualification flows, onboarding processes, support queries, and operational tasks efficiently.The RoleAs a Forward Deployed Engineer, you will engage directly with enterprise deployments, developing and deploying production code that integrates Whippy into customer systems. Your work will span APIs, telephony, databases, and AI workflows. This is a hands-on role, distinct from research or passive internships; you will actively build and troubleshoot systems that serve live customers.What You’ll Do• Design and enhance API integrations with third-party systems (CRM, ATS, telephony, internal tools)• Create and manage data flows between Whippy and external platforms• Troubleshoot production issues involving webhooks, retries, and asynchronous workflows• Strengthen logging, monitoring, and visibility across deployment systems• Document integration architecture and deployment strategies• Recognize patterns across customer implementations and recommend reusable enhancementsWhat We’re Looking For• Bachelor's degree in Mathematics, Engineering, or Computer Science (completed or in final year)• Solid programming foundation• Experience with substantial software projects (internships, open-source contributions, personal projects)• Familiarity with APIs and relational databases• Ability to analyze data flow and potential failure modes critically• Strong sense of ownership and readiness to address real production challenges, with excellent verbal and written communication skills.

About KotaKota is revolutionizing the accessibility of insurance and retirement benefits, akin to the convenience of modern software. Our innovative offerings include the Kota Platform, the world’s first fully integrated benefits platform, and Kota Embed, which provides embedded insurance and retirement solutions for various platforms. Our mission is to make benefits and insurance more accessible and enjoyable for today’s workforce.Founded in 2022, Kota has successfully raised over €20 million from leading European tech investors such as Eurazeo, EQT Ventures, Northzone, Frontline, and notable angel investors like Romain Huet (formerly of Stripe, now OpenAI) and David Clarke (formerly of Workday). Our investors have previously supported illustrious companies including Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, and Wayflyer.About the TeamAs a member of Kota’s Forward Deployed Engineering team, you will collaborate directly with our customers, such as global payroll providers and HR platforms, to facilitate the integration of our APIs and SDKs through personalized support and insightful guidance. Our aim is to simplify complexities, enabling platforms to focus on delivering attractive benefits without the burden of outdated systems.The RoleIn the position of Forward Deployed Engineer (FDE) at Kota, you will be at the crossroads of engineering, product development, and customer success. You will engage with clients to design and implement solutions that maximize the value derived from Kota’s developer offerings. Unlike conventional engineering roles, this position emphasizes customer interaction and hands-on involvement. You will produce production-quality code, counsel partners on best practices, and influence our product roadmap through real-world integration feedback. This role is ideal for those looking to apply their technical expertise in a high-impact, customer-centric setting while transforming global benefits delivery.What You’ll DoCollaborate with customer engineering teams to integrate Kota’s SDKs and APIs into their platforms.Convert customer requirements into scalable, production-ready solutions.Enhance Kota’s product offerings by developing internal tools, writing reusable code, and identifying areas for API and SDK improvements.Work alongside Product, Engineering, and Customer Success teams to ensure successful deployments.Serve as the technical advocate for customers, shaping feedback into actionable insights for our product development.

About Chalk Chalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We are dedicated to dismantling the complexities, latency, and scalability barriers that have historically limited ML capabilities. Our innovative platform merges the lightning-fast performance of Rust with user-friendly tools that developers adore. Major companies rely on Chalk for critical operations, including preventing fraudulent credit card transactions, identity verification, and optimizing renewable energy capture. Recently, we secured a $50 million Series A investment led by Felicis. About the Role As a talented software engineer, you will create customized technical solutions and collaborate with machine learning teams to enhance Chalk’s proprietary infrastructure. Your role will involve partnering with Chalk's clients to construct efficient feature pipelines for diverse challenges in healthcare, finance, and recommendation systems. This is an exceptional chance to work directly with clients, gathering requirements and engineering feature pipelines for use cases such as cancer detection, fraud prevention, and product recommendations. Join us as an early employee and make a significant impact within a fast-growing start-up. What You Will Do Develop and implement Chalk technology for clients and prospects, becoming proficient with Chalk's infrastructure to ensure seamless integration across various environments. Collaborate closely with our Engineering and Sales teams. Serve as the primary technical liaison during pre-sales and post-sales processes, facilitating customer onboarding and ongoing support. Advise customers on new product offerings as their business needs evolve. Participate in interviewing and expanding the Engineering team. What We’re Looking For A strong technical background with experience in software development or building machine learning models. 2+ years of professional experience in backend software engineering. Proficiency in Python and SQL. Strong collaborative skills to work effectively in teams comprised of both technical and non-technical members. Exemplary written and verbal communication, problem-solving, storytelling, and analytical abilities.

OverviewLocation: Dublin, Ireland, on-siteRequirement: Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)About WhippyWhippy is a cutting-edge AI communication platform that streamlines real business workflows through voice, SMS, chat, and APIs. We partner with telephony providers, CRMs, ATS platforms, and internal enterprise systems to empower AI agents capable of handling inbound calls, qualification flows, onboarding processes, support inquiries, and operational tasks.The RoleAs a Forward Deployed Engineering Intern, you will engage directly with enterprise deployments and contribute to production code that integrates Whippy with customer systems. Your work will straddle the realms of APIs, telephony, databases, and AI workflows. This is a hands-on role where you will build and debug live systems used by actual customers, setting the stage for potential advancement into a full-time Forward Deployed Engineer position.What You’ll Do• Develop and enhance API integrations with third-party systems (CRM, ATS, telephony, internal tools)• Create data flows connecting Whippy with external platforms• Troubleshoot production issues related to webhooks, retries, and asynchronous workflows• Optimize logging, monitoring, and visibility across deployment systems• Document integration architecture and deployment methodologies• Recognize patterns across customer implementations and suggest reusable enhancementsWhat We’re Looking For• A Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)• Solid programming fundamentals• Experience in developing substantial software projects (internships, open source, personal projects)• Comfort with APIs and relational databases• Strong analytical skills for data flow and troubleshooting• A proactive mindset with the ability to communicate effectively in written and verbal forms

Join ServiceNow as a Forward Deployed Solution Engineer in our Applied AI team, where you will be at the forefront of delivering innovative AI solutions to our clients. In this role, you will work closely with cross-functional teams to understand customer needs, customize solutions, and ensure successful implementations. Your expertise in AI technologies and strong problem-solving skills will be crucial in driving success and enhancing customer satisfaction.

Join Intercom as an Engineering Manager in our Forward Deployed Engineering team. In this pivotal role, you will lead a group of talented engineers to develop innovative solutions tailored to our clients’ needs. You will collaborate closely with cross-functional teams to drive technical excellence and ensure timely project delivery. Your leadership will empower your team to achieve their best work and maintain a high-performance culture.

Join ServiceNow as a Forward Deployed Engineering Build Manager, where you will play a pivotal role in leading engineering projects that drive innovation and efficiency. As a key member of our team, you will oversee the deployment of builds, ensuring that our software solutions meet the highest standards of quality and performance.

About the TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into impactful production systems. We operate at the nexus of client delivery and core platform innovation.About the RoleWe are seeking customer-centric software engineers passionate about developing tailored solutions that harness OpenAI’s APIs to address real-world challenges. As a Forward Deployed Software Engineer (FDSWE), you will engage with both our customers and OpenAI’s engineering teams to architect and deploy scalable solutions that tackle their most complex issues. You will design effective abstractions to enhance our delivery speed and quality across all Forward Deployed interactions.In this role, you will work closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers dedicated to the same accounts. Additionally, you will collaborate with our Research and Applied Product Engineering teams to relay valuable customer insights.This position is based in Dublin, utilizing a hybrid work model of three days in the office weekly. Relocation assistance is available, and travel may be required up to 50%.Your Responsibilities Will Include:Engaging closely with key customers to thoroughly understand their business needs and technical specifications.Designing and developing comprehensive full-stack solutions using an iterative, experimentation-driven methodology.Drafting detailed scopes of work and project timelines for both proof-of-concept and full-scale implementations.Acting as a technical expert and trusted advisor, working hands-on with customer technical teams to drive projects to fruition.Collaborating with Product, Research, and Applied teams to ensure exceptional customer experiences, successful project completions, and constructive product feedback.Contributing to internal knowledge repositories, codifying best practices and sharing insights from customer engagements to enhance the Forward Deployed Engineering function.You Will Excel in This Role If You Have:A minimum of 7 years of full-stack engineering experience (excluding internships) in tech-centric roles, with customer-facing experience being highly advantageous.Proficiency in programming languages and frameworks relevant to full-stack development.A strong understanding of software architecture, design patterns, and best practices for scalable applications.Excellent problem-solving skills and the ability to think critically in complex situations.Outstanding communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Join Stripe as a Staff Engineer in our Production Engineering team, where you will play a critical role in building and maintaining scalable systems.As a leader in this innovative environment, you will collaborate with cross-functional teams to optimize our infrastructure and enhance the reliability of our services. You will leverage your expertise to influence product design and architecture decisions, ensuring the highest performance and availability.

About SeapointSeapoint is revolutionizing the financial landscape for European startups and scale-ups. Our innovative, AI-driven business account streamlines everything from payroll and expenses to invoice payments and reporting, all centralized in one platform.Founded by Sean Mullaney, the former European CIO at Stripe, alongside a talented team of alumni from renowned companies such as Stripe, Wise, Wayflyer, Nubank, and Tide, we have successfully secured $3M in pre-seed funding led by Frontline Ventures. After nine months of dedicated development, we are now in private beta, collaborating with numerous VC-backed startups that are finally gaining the comprehensive financial insights they've been seeking.We are tackling a genuine challenge: European startups often find themselves caught between the inadequacies of neobanks and the overwhelming complexity of traditional corporate banking. Many are forced to manage 4-6 different financial products manually while earning no interest on their cash deposits. Our solution employs AI automation to alleviate this burden, allowing founders to devote more time to growing their businesses instead of managing spreadsheets.Explore more about our vision here.About the RoleHelp define the technical framework of startup finance.As a Staff Engineer, you will spearhead architectural decisions across our platform, mentor engineering teams, and tackle the toughest technical challenges we encounter. Whether it’s scaling our multi-tenant financial infrastructure or developing integrations with banks and other fintech partners, you will play a crucial role in ensuring reliability at scale.We are seeking leaders from diverse backgrounds who are enthusiastic about creating innovative solutions. You will collaborate with founders and senior engineers experienced in building financial infrastructure at scale, addressing the unique challenges that startups face.While we primarily use a modern stack featuring Typescript, bun, PostgreSQL, and various AWS services, we value curiosity and are always open to exploring new software development methodologies and AI tools.RequirementsKey Qualities: Technical expertise, system design proficiency, and the capability to convert complex problems into elegant solutions that facilitate growth for thousands of startups.If you're eager to create the infrastructure that empowers the next generation of companies, we want to hear from you.

Intercom, a leader in AI Customer Service, is dedicated to enhancing business-customer interactions through innovative technology.Our flagship AI agent, Fin, represents the pinnacle of customer service AI, enabling businesses to provide always-on, exceptional customer support. When combined with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex inquiries that require human touch.Since our inception in 2011, Intercom has built a robust client base of nearly 30,000 global businesses, championing a new standard in customer service. With values that inspire innovation, urgency, and value creation, we are committed to pushing boundaries.What’s the Opportunity?As a Staff Product Engineer, you will take on a pivotal role within our team and contribute significantly to our engineering efforts. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will also include mentoring fellow engineers and partnering with the Engineering Manager to shape the team’s growth and technical direction.What Will I Be Doing?In this role, you will:Contribute to the evolution of our technical architecture to accommodate the growing demands of our customer base.Prioritize agility along with scalability and availability, utilizing continuous deployment to focus on incremental improvements.Engage in all stages of software development, from ideation and prototyping to design and implementation, balancing hands-on coding with architectural leadership.Utilize cutting-edge tools to enhance your development experience, allowing you to focus on solving impactful challenges.Actively participate in the hiring, mentoring, and career progression of engineering talent.Set high standards for technical excellence, performance, reliability, and operational success.

At Ripple, we are pioneering a future where value is transferred as effortlessly as information. Our innovative crypto solutions empower financial institutions, businesses, governments, and developers to enhance the global financial system, promoting economic fairness and opportunity for individuals worldwide. Join a dynamic team where you can elevate your career and expand your skill set alongside supportive colleagues.If you are eager to make a significant impact and unlock remarkable career advancement prospects, we invite you to join us in creating tangible value for the world.In 2025, Ripple acquired GTreasury, marking an important step into the expansive corporate finance sector valued in the trillions.With over 40 years of expertise, GTreasury supports some of the largest and most sophisticated companies globally. By integrating its treasury command center into Ripple’s technology stack, we enable businesses to manage and optimize liquidity in real-time, across both traditional and digital assets.Become a part of our mission to revolutionize corporate treasury and the infrastructure that powers the Internet of Value.We are looking for a forward-thinking Staff Software Engineer who is passionate about developing a world-class platform in collaboration with a talented team. Your role will focus on driving technical excellence in application development, from design through implementation and maintenance.Key Responsibilities:Collaborate with architects and product managers to design, estimate, and implement innovative application features across front-end, server-side, and database tiers.Utilize Azure services to develop powerful, scalable, and resilient cloud-based solutions.Enhance software applications and manage delivery pipelines, feature flags, ensuring smooth integration and deployment.Conduct thorough unit, integration, and non-functional (performance, security) testing to ensure production readiness of our software.Employ observability tools and logging to troubleshoot and resolve issues across development, testing, and production environments.Stay updated on technology trends, explore new technologies, engage with tech communities, mentor fellow engineers, and lead technical design and code evaluations.Continuously seek improvements in team operations, processes, methodologies, and technology choices, aiming for excellence in every practice.

Role Overview Crusoe is hiring a Staff Security Engineer in Dublin, IE. This role focuses on protecting the company’s technology and infrastructure. The position involves designing, implementing, and maintaining security solutions to safeguard sensitive data and support compliance with industry standards. What You Will Do Design security solutions that address current and emerging threats Implement and maintain security controls across systems and infrastructure Monitor for vulnerabilities and respond to incidents as needed Work with a team of engineers to develop and refine security strategies Support compliance efforts with relevant industry standards Team and Culture Collaborate with skilled professionals who focus on innovation and security. The team values practical solutions and a proactive approach to protecting company assets.

At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!

Join Anthropic as a Staff Software Engineer specializing in Inference. In this pivotal role, you will lead projects that enhance our AI systems, contributing to the development of safe and alignable AI technologies. You will collaborate with a dynamic team of engineers and researchers, utilizing cutting-edge tools and methodologies to push the boundaries of AI capabilities.

Join MongoDB as a Senior Staff Engineer, where you will be pivotal in designing, developing, and managing our comprehensive Observability stack that serves both internal and external users. Our Observability stack is critical for monitoring database clusters, providing actionable alerts to protect vital workloads relied upon by tens of thousands of customers. You will contribute to a team responsible for the metrics, visualization, logging, tracing, and alerting systems that enhance the MongoDB platform's reliability and performance.As the demand for high-cardinality observability data grows alongside MongoDB Atlas, you will innovate and scale our systems to handle immense data volumes, processing billions of metrics time series and petabytes of logs and events. Our technology stack features tools and languages such as VictoriaMetrics, Splunk, Flink, WarpStream/Kafka, Java, and Golang. You'll collaborate closely with Software Engineers, Product Managers, and Site Reliability Engineers to promote best practices in service instrumentation and monitoring.We pride ourselves on fostering a culture of inclusivity, diversity, and teamwork. If you aspire to be a technical leader within a collaborative environment that leverages low-level systems expertise to build foundational infrastructure for a widely-used database, we invite you to apply and help us create a faster, more reliable, and highly observable database system.