Supply Chain Customer Service Team Lead

Join our dynamic team at Catalyx as a Supply Chain Customer Service Team Lead, located at our customer site in Dublin. This pivotal role will involve leading our dedicated Customer Service Team, ensuring top-notch service delivery while engaging closely with our clients.About Catalyx:Catalyx is a leading machine vision and automation company committed to int…

Catalyx is on the lookout for a dynamic and experienced Supply Chain Customer Service Team Lead to be a part of our dedicated team at our Dublin customer site.About Us:At Catalyx, we are a pioneering machine vision and automation company committed to integrating innovative technology and skilled personnel to assist global manufacturers and logistics firms in achieving unparalleled quality and efficiency. With over thirty years of experience, our team has excelled in optimizing operational processes across various highly regulated sectors. Our global presence encompasses 9 offices with over 550 professionals and 3,000 projects successfully executed. We are dedicated to solving complex process challenges and consistently push the boundaries of what is possible. For more details, visit www.catalyx.ai.As a trusted partner for high-risk and regulated markets, we are devoted to delivering exceptional lifecycle services. Our commitment to continuous innovation enables us to empower life science and other regulated organizations to enhance their operational efficiency and drive success. To support this mission, we are focused on enhancing our on-site teams to advance customer operations effectively.

Catalyx is actively looking for a dedicated Customer Service Supply Chain Specialist to become an integral part of our team at our client site in Dublin for an initial contract period of 12 months.About Us:Catalyx is a leading expert in optimizing operational processes, with a presence in both North America and Europe. Our company specializes in automating and enhancing R&D, production, packaging, and delivery processes on a global scale, utilizing an advanced mix of products, technologies, and lifecycle services.We pride ourselves on being a reliable partner for delivering top-notch lifecycle services to regulated and high-risk markets. With our unwavering commitment to innovation and excellence, we collaborate with life sciences and other highly regulated organizations to help them improve efficiency and achieve success. As part of this mission, we are continually developing our on-site teams to support the enhancement of customer operations.Key Responsibilities:Coordinate and oversee the sales order entry processes, including orders, acknowledgments, invoicing, and credits.Address queries from customers and the sales team promptly and effectively.Provide timely support to the commercial team with responses to inquiries.Develop a thorough understanding of products and processes to facilitate quick and accurate responses to customer questions.Participate in regular business reviews, conference calls, and face-to-face meetings based on defined customer portfolios.Collaborate with distribution to ensure accuracy in schedule adherence.Work with manufacturing to maintain schedule accuracy.Engage with commercial, manufacturing finance, and Financial Shared Services to ensure accurate material and customer master setups.Maintain precise customer forecast information to support all planning activities.Organize and maintain accurate customer files for all orders and business reviews.Prepare weekly and monthly metrics as directed by site management in a timely manner.Ensure full compliance with all regulatory requirements.Adhere to Quality and EHS policies and procedures at all times.Perform other duties as assigned by your manager.Qualifications:A diploma or degree in business or a technical field, preferably in Supply Chain Management.Prior experience in a customer service role within the pharmaceutical and supply chain sectors.In-depth knowledge of logistics supply chain management models and the ability to effectively manage interactions with freight forwarders.Understanding of forecasting and supply and demand supply chain models.Excellent communication and interpersonal skills are essential.

Catalyx is excited to announce an opportunity for a Customer Service Supply Chain Specialist to join our dynamic team on-site in Dublin. This role is offered on an initial contract basis for 12 months.About Us:Catalyx is a leader in optimizing operational processes, with a robust presence across North America and Europe. Our expertise lies in automating and enhancing R&D, production, packaging, and delivery processes globally, utilizing a sophisticated array of products, technologies, and lifecycle services.We pride ourselves on being a trusted partner, delivering exceptional lifecycle services to high-risk and regulated markets. Our unwavering dedication to innovation and excellence drives us to collaborate with life science and other highly regulated organizations, empowering them to boost efficiency and achieve success. We are committed to continuously developing our on-site teams to advance customer operations.Key Responsibilities:Coordinate and oversee the sales order entry process, including orders, acknowledgments, invoicing, credits, and more.Respond promptly to inquiries from customers and the sales team.Assist the commercial team by providing timely responses to inquiries.Familiarize yourself with our products and processes to ensure swift resolutions to customer queries.Participate in regular business reviews, conference calls, and face-to-face meetings based on defined customer portfolios.Collaborate with distribution to ensure accuracy in schedule adherence.Work closely with manufacturing to maintain schedule accuracy.Engage with commercial, manufacturing finance, and financial shared services to ensure accurate material and customer master setups.Maintain precision in customer forecast information to support planning activities.Organize and maintain accurate customer files for orders and business reviews.Prepare weekly/monthly metrics as directed by site management.Ensure compliance with all regulatory requirements.Adhere to Quality and EHS policies and procedures at all times.Perform any other duties as assigned by your manager.Qualifications:A third-level diploma or degree in business or a technical field, ideally in Supply Chain Management.Prior experience in a customer service role within a pharmaceutical and supply chain environment.Comprehensive knowledge of logistics supply chain management models and the ability to effectively interact with freight forwarders.Understanding of forecasting and supply and demand supply chain models.Excellent communication and interpersonal skills.

Anduril Industries is a leading defense technology firm dedicated to revolutionizing military capabilities for the U.S. and allied forces through state-of-the-art technology. By integrating the innovative approaches and business models of the 21st century's most forward-thinking companies into the defense sector, Anduril is transforming the way military systems are conceived, constructed, and marketed. Our suite of systems operates on Lattice OS, an AI-enhanced platform that converts vast data streams into a real-time, 3D command and control interface. As global strategic competition intensifies, Anduril is committed to delivering cutting-edge autonomy, artificial intelligence, computer vision, sensor fusion, and networking technologies to defense applications in record time.About The Team:The Voyager team at Anduril Industries is a specialized engineering and design group with extensive expertise in creating innovative computing and communications solutions tailored for the network edge. This team excels at merging enterprise networking capabilities from top global IT providers with custom hardware and software platforms that meet rigorous environmental specifications.We are currently in search of an Operations & Supply Chain Associate to become a vital part of our Production team in Dublin. This position demands a comprehensive knowledge of logistics, the ability to collaborate across various teams, meticulous attention to detail, adaptability in ambiguous situations, and a strong desire to rapidly acquire new knowledge.

Role Overview Primark is looking for a Domain Architect focused on Supply Chain to help shape the company's technology direction. This role centers on designing and refining systems that support supply chain operations, with a strong emphasis on efficiency and scalability. What You Will Do Work closely with teams across the business to develop solutions that improve supply chain processes. Apply expertise in both supply chain management and architectural design to support operational goals. Contribute to the evolution of Primark's technology landscape, aiming for reliable and scalable performance. Location This position is based in Dublin.

Join AbbVie as an Associate Director of Supply Chain Brand, where you will play a pivotal role in driving our supply chain strategies to meet the dynamic demands of our business. You will collaborate with cross-functional teams to ensure the seamless flow of products and services while maintaining the highest standards of quality and efficiency. Your leadership will be crucial in optimizing our supply chain operations and achieving our business objectives.

Temporary Full-Time IT Business Analyst - Supply ChainJoin BWG Foods at our Head Office in Dublin, where you will play a pivotal role in enhancing our supply chain operations. Reporting directly to the Supply Chain Systems Application Manager, you will be instrumental in identifying and documenting business requirements to facilitate the procurement and implementation of effective solutions and processes. Key Responsibilities:Analyze existing supply chain processes to identify improvement opportunities that enhance efficiency and productivity.Collaborate within a multi-disciplinary team to develop user-friendly and effective applications.Gather user requirements through meetings and workshops.Manage projects for the procurement and implementation of specified solutions, including the development of test plans, scripts, and training documentation.Assist in user training and oversee user testing.Provide regular updates to stakeholders through meetings and progress reports.Ensure project timelines align with business priorities.

Established in 1971, Mulberry has its origins in Somerset, England. Over the past fifty years, we have evolved into a renowned British lifestyle brand celebrated for our commitment to exceptional quality and innovative design, encapsulating the essence of the Mulberry Spirit.Our commitment to sustainability has been at the core of our brand ethos since our inception. In recognition of our purpose-driven approach, we proudly achieved B Corp Certification in 2024.Though we are now a global brand, our foundational values remain unchanged; we are dedicated to enhancing our positive impact on people and the planet. Our team embodies honesty, dynamism, and a sense of community.If you resonate with these values, we invite you to become part of our team.At Mulberry, our Supervisors are referred to as 'Team Leads' because they must possess a passion for people, a determination to deliver an extraordinary customer experience, and a willingness to learn and develop both themselves and others. We encourage you to become an expert in your field and to be enthusiastic about contributing to our 'Back to the Mulberry Spirit' strategy.What we seek from you:Customer Focus:- You will foster a welcoming and enjoyable environment for both customers and your team.- You will be dedicated to delivering an engaging and memorable customer experience in your store and inspiring your team to do the same.- You will be culturally attuned; understanding how Mulberry integrates into the broader context of life and art around us, and use this insight to captivate our customers.- You will cultivate and maintain vital customer relationships through instore CRM tools to support you and your team.Team Development:- You will assist in creating a high-performing team where diversity is celebrated, and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - both internally and externally.- You will promote dynamic discussions, inviting ideas and diverse perspectives to foster creativity and collaboration.

Cytokinetics is at the forefront of cardiovascular biopharmaceutical innovation, dedicated to the discovery and development of groundbreaking muscle activators and inhibitors aimed at addressing life-altering diseases related to compromised cardiac muscle performance. We are committed to advancing our expertise in muscle biology and mechanics, creating small molecule drug candidates designed to enhance myocardial muscle function and contractility.We are excited to announce an opening for a Senior Manager, Supply Chain and Technical Project Management within our Global Supply Chain & Technical Operations department.This pivotal role will drive the advancement of Cytokinetics' expanding portfolio of drug candidates and technology programs. The Senior Manager will ensure that project deliverables are achieved on time, within budget, and meet our high-quality standards by coordinating cross-functional teams.Reporting to the Director of Portfolio Management within Global Supply Chain & Technical Operations, this position will be responsible for developing and managing timelines, and deliverables that support the technical development, validation, and commercialization of drug substances, formulated drug products, and packaging, utilizing both internal resources and an external network of providers.

AbbVie Inc. seeks a Global Supply Planner based in Dublin. This position manages the flow of products across multiple countries, ensuring that supply aligns with business needs through detailed planning and coordination. Key responsibilities Create supply plans that support company objectives and meet global demand. Maintain the right balance between inventory and production capacity to keep products available when needed. Use demand forecasts to anticipate requirements and reduce the risk of supply interruptions. This role focuses on supporting international operations by keeping products moving efficiently and reliably to markets worldwide.

Join Primark as a Sourcing Lead and play a pivotal role in our supply chain management. In this dynamic position, you will be responsible for developing and executing sourcing strategies that ensure the delivery of high-quality products to our customers.As a key member of our team, you will collaborate with various departments to align sourcing activities with business objectives. Your insights will help drive cost efficiencies and enhance supplier relationships.If you are passionate about sourcing and have a keen eye for detail, we’d love to hear from you!

Role Overview MongoDB is hiring a Team Lead for Site Reliability Engineering, with a focus on the Storage Layer Service. This position is based in Dublin. What You Will Do Lead efforts to improve the reliability and performance of the Storage Layer Service. Work closely with teams across the company to deliver solutions that support both user experience and operational goals. Guide and support engineers as they address technical challenges in the storage layer. Collaboration This role involves regular collaboration with other engineering groups and stakeholders to identify opportunities for improvement and implement changes that make a measurable impact.

Join TOMRA Food as a Project Engineering Team Lead! In this pivotal role, you will oversee and mentor a talented project engineering team, ensuring the timely and budget-conscious delivery of high-quality customer projects. You will spearhead technical execution and collaborate with cross-functional teams to ensure that engineering deliverables align with our exceptional company standards. As a leader and technical expert, you will drive innovation and continuous improvement within our Customer Solutions Delivery department.Key Responsibilities:1. Leadership and Team Management:Lead, mentor, and develop a multi-disciplinary team of engineers.Assign tasks based on individual skills and project needs.Promote a collaborative environment with effective communication and professional growth.2. Technical Project Management:Oversee customer engineering projects from inception to completion.Create comprehensive project plans detailing timelines, resource allocation, and budgets.Monitor project performance to ensure compliance with goals, schedules, and quality standards.Identify risks and develop strategies to mitigate them, ensuring project success.Provide updates on project progress and challenges to senior leadership and stakeholders.3. Technical Guidance:Offer technical direction and support for project teams.Ensure engineering solutions adhere to industry standards, safety regulations, and client specifications.Conduct design reviews, technical analyses, and feasibility studies to foster innovative solutions.Stay updated on industry trends and emerging technologies, integrating best practices into project execution.4. Stakeholder Management:Collaborate with departments such as R&D, production, procurement, and quality for seamless project execution.Liaise with external clients, vendors, and contractors to ensure deliverables meet contractual obligations.Address any engineering issues that arise throughout the project lifecycle.

Founded in 2007, Airbnb began its journey when two hosts welcomed three guests to their home in San Francisco. Today, we have expanded to over 5 million hosts who have collectively welcomed over 2 billion guests across nearly every country worldwide. Our hosts offer unique accommodations and experiences that allow guests to engage with communities authentically.Join Our Community:Our Homes Supply team is dedicated to enhancing Airbnb’s supply network while maintaining a diverse and high-quality portfolio of home listings that fulfill guest expectations for value, variety, and experience. We also empower hosts globally by facilitating efficient planning and implementing growth strategies aligned with Airbnb’s mission and resonating with local communities.Your Impact:This position does not offer relocation assistance.As the EMEA Acquisition Lead, you will be responsible for crafting, executing, and refining the host acquisition strategy across EMEA markets. You will lead a dynamic team of acquisition specialists, coordinate cross-functional initiatives, and ensure that we achieve ambitious growth objectives throughout the region. Your leadership will be pivotal in expanding our supply footprint and maximizing the effectiveness of every acquisition channel—ranging from full-time employees and vendors to both paid and organic marketing efforts.Your Daily Responsibilities:Your daily tasks will focus on accelerating our acquisition initiatives and achieving our goals for new active listings on the platform. To accomplish these objectives, you will engage in several crucial activities:Define and own the acquisition strategy for each EMEA market in close collaboration with the Regional Director, Territory Managers, and cross-functional partners, ensuring alignment with regional and market-level goals.Implement the strategy across all acquisition channels, ensuring consistent execution across in-house teams, external vendors, paid marketing, and organic acquisition efforts.Lead and manage a team of 5–6 full-time acquisition specialists positioned across key EMEA countries and markets, establishing clear targets, coaching, and development opportunities.

Join Us in Transforming Hospitality for the Better!The hospitality industry presents numerous challenges – tight margins, excessive waste, and overworked teams. But there’s a solution, and that’s where Nory comes in.Our CEO, Conor, has experienced these struggles firsthand. After founding and successfully scaling Mad Egg in Ireland, he realized the need for a streamlined solution. Frustrated with outdated systems, cumbersome spreadsheets, and endless paperwork, he set out to create the tool he wished he had from the beginning.Nory is an innovative restaurant management system that integrates real-time data with AI-driven predictive analytics, empowering operators to take control of their margins. Covering everything from food preparation to forecasting, it provides operational intelligence that enables restaurants to operate with consistency, reliability, and profitability. The outcome? Flourishing restaurants, improved job satisfaction, reduced waste, and healthier profit margins. Discover more about our mission here.We’re just getting started. Following a successful Series B funding round led by Kinnevik, our team has expanded to over 80 talented individuals across Ireland, the UK, Spain, and New York, with demand exceeding all expectations.The OpportunityWe are seeking a dedicated Engineering Team Lead to join our dynamic Inventory team. This is a crucial component of the Nory operating software, essential for managing COGS, gross profit, financial reporting, and facilitating automated ordering and reconciliation at scale. Your team will ensure the reliability of Nory’s inventory data daily, making it robust enough for enterprise finance teams and aligned with our 2026 AI vision.In this hands-on leadership role, you will balance technical ownership with team leadership, delivering a reliable and impactful product. Learn more about the role of an Engineering Team Lead here.You will be comfortable working across both backend and frontend systems. We are stack-agnostic in our hiring, valuing strong engineering fundamentals and the ability to learn rapidly. Our current technology stack includes Python, FastAPI, React, TypeScript, Node.js, AWS (Fargate, Aurora, SQS), Postgres, MongoDB, and Docker.

Exciting Opportunity AwaitsDaft.ie stands as the premier property portal in Ireland, dedicated to simplifying the process of buying and selling homes for everyone nationwide. With a staggering audience of over 3 million monthly users engaging with our website and apps, our mission is to revolutionize the property market experience. If you are eager to contribute to meaningful initiatives impacting countless individuals daily, this position is tailored for you.We are on the lookout for a Product Design Team Lead who possesses a blend of design leadership and business insight. In this role, you will oversee and nurture our design team while remaining actively engaged in the design process, influencing how millions of users interact with property listings each day. This is a unique chance to steer design efforts for Ireland’s foremost property marketplace, producing outcomes that enhance user experience and drive business growth.Key ResponsibilitiesElevate the Design FunctionLead, mentor, and motivate a talented team of product designers, encouraging professional growth, teamwork, and accountability.Establish high standards for design quality and execution, integrating creativity with practical business considerations.Develop and refine design processes that align with product delivery timelines, ensuring that design serves as a key strategic partner rather than a mere supporting function.Enhance Marketplace Experience and Commercial PerformanceCollaborate with Product Managers to design user experiences that boost engagement, conversion rates, and advertiser satisfaction.Leverage research and analytics to pinpoint friction points along the user journey and identify high-impact opportunities that align with Daft’s commercial objectives.Work closely with Product, Engineering, and Commercial teams to harmonize user value with business goals.

Are you passionate about providing exceptional customer service? Join our team as a Customer Service Representative in Dublin! You will play a crucial role in ensuring customer satisfaction and loyalty by handling inquiries and resolving issues effectively.Your primary responsibilities will include responding to customer queries, processing orders, and providing product information. You will be the first point of contact for our clients, and your ability to communicate clearly and empathetically will be vital.

Join the exciting team at Mercier Consultancy Group as a Swedish Speaking Customer Service Representative, specializing in Subscription-Based Services. This role offers the unique opportunity to work remotely while being based in the picturesque landscapes of Greece. Ideal candidates will be passionate about providing exceptional customer service and eager to contribute to a dynamic and lively team.Key ResponsibilitiesHandle inquiries related to subscription services via phone, email, and chat in Swedish.Communicate subscription plans, pricing, and benefits effectively to customers.Assist customers with subscription management, including upgrades, downgrades, and cancellations.Ensure a high level of customer satisfaction by resolving issues and inquiries efficiently.Document all customer interactions in the CRM system for accurate record-keeping.Work collaboratively with internal teams to enhance customer experience and optimize processes.Stay updated on company products and industry trends to provide the best support.

Join Intercom, a pioneering AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI, enabling organizations to provide round-the-clock, flawless customer support, thus revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk, forming the Intercom Customer Service Suite, which offers AI-driven assistance for intricate queries necessitating human oversight.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Our commitment to pushing boundaries, rapid development, and delivering unmatched value to our customers drives us forward.What’s the opportunity?As a Senior Engineering Manager at Intercom, you will lead the Billing Team, responsible for the critical systems that enable customer purchasing, usage metering, accurate billing, revenue recognition, and financial flow. This pivotal role within Growth Engineering requires close collaboration with Pricing & Packaging, Order, Self-Service, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You will ensure clarity, focus, and execution across this essential platform, while nurturing a culture of ownership, accountability, and high standards.What will I be doing?Guide and expand a team dedicated to developing and enhancing Intercom’s billing, subscription, invoicing, and metering functionalities, forming the backbone of our revenue and monetization strategies.Oversee and enhance the reliability and operational excellence of Billing systems, ensuring high quality and responsiveness during incidents.