Support Account Manager - Escalations & Customer Support

Since its inception, Fivetran has been dedicated to simplifying access to data—making it as reliable as electricity. Our platform ensures that customer data seamlessly arrives in warehouses, fully prepared for querying, without the need for engineering or maintenance. We take pride in empowering organizations to harness the power of data to drive their decisions every day.About the RoleAt Fivetran, we are committed to building data pipelines that fuel the modern data stack for thousands of businesses. We are currently seeking a Support Account Manager (IC3) who will be a vital operational leader in managing the customer support experience for your designated accounts. Your role will involve ensuring that cases progress with urgency, customer expectations are effectively managed, and that internal teams stay aligned on priorities, ownership, obstacles, and next steps.You will be instrumental in both proactive account support and escalation management, helping to identify risks before they escalate, restoring momentum when cases lag, and coordinating complex or mission-critical issues with clarity and discipline. To excel in this position, you will need exceptional communication skills, the ability to prioritize thoughtfully, and the capability to translate technical investigations into business-relevant updates for both customers and internal stakeholders.This is a full-time position based in our Dublin office. Our hybrid work model offers a mix of remote flexibility along with in-person collaboration, requiring two days in the office each week to connect and grow as a team.

At Azbuka, we hold a firm belief that literature has the power to transform the world. Our mission is to cultivate empathy and creativity through captivating stories that can be accessed and shared by anyone, anytime, anywhere. By nurturing a global community of readers, we connect people through our unique 'corner bookshop' chain, engaging online book clubs, and a streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are excited to welcome a Senior Manager of Customer Support to our dynamic team.

Join our dynamic team as a German Customer Support Specialist, where you'll play a vital role in assisting HubSpot customers through various channels including phone, chat, and web. As a trusted advisor, you'll resolve product-related inquiries and provide proactive, human-centered support, leveraging your creative problem-solving skills to help customers maximize their use of HubSpot tools and drive their business growth. Our inclusive and collaborative environment promotes continuous learning and feedback for all team members.

At Azbuka, we believe in the transformative power of literature. Our mission is to cultivate a more empathetic and imaginative world through stories that resonate with people everywhere. By creating a vibrant community of readers, we connect individuals through our charming 'corner bookshop' network, engaging online book clubs, and a diverse streaming service offering thousands of audiobooks and e-books in numerous languages.We are currently seeking a dedicated Customer Support Specialist to enhance our team.

At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager to leverage your skills to empower people to save time and money, we would love to have you join our team.Our Customer Success team at CurrencyFair is recognized for providing exceptional support to our customers, aiding them with everyday service requests including password resets, payment inquiries, and other account-related issues.We operate around the clock, dedicated to delivering an outstanding experience to both our team and CurrencyFair customers. Our goal is to resolve customer inquiries with empathy and friendliness, whether through phone or email. Success at CurrencyFair is defined by the customer feeling that their issue has been thoroughly addressed before their case is closed. This is directly linked to your performance and success metrics.Joining our team presents an opportunity to work in a dynamic, global environment that recognizes and rewards our people for providing a world-class customer experience that is positive, personal, and memorable.This position is hybrid, requiring a minimum of 2 days per week in our office located in Dublin 2.

Who is Tenable?Tenable® is a leading company in Exposure Management, trusted by over 44,000 organizations worldwide to comprehend and mitigate cyber risks. Our dedicated global team supports 65% of Fortune 500 companies, 45% of the Global 2000, and various large government entities. Join us on our exciting journey!Why Work at Tenable?When you ask our team members what makes Tenable a fantastic workplace, their answer is usually, “Our people!” We collaborate to create and innovate top-tier cybersecurity solutions for our clients while fostering a culture of belonging, respect, and excellence. As a member of our #OneTenable team, you will partner with some of the industry's most talented individuals and enjoy the support and resources necessary to make a meaningful impact. Together, we not only meet but exceed expectations!Your Role:We are looking for a dynamic, results-driven Technical Support Manager who can inspire our exceptional support team to elevate customer satisfaction to new heights. With a current global satisfaction rating exceeding 93%, your leadership will play a crucial role in further enhancing this metric. You will coach and mentor a talented team of support professionals, ensuring their growth while they provide outstanding support to our expanding customer base.Your Responsibilities:Lead and manage Support Engineers across multiple shifts and locations in the EMEA region.Continuously assess and improve the technical support experience for our customers to achieve optimal results.Evaluate and refine the experience for technical support staff to maximize efficiency while keeping morale high.Establish and monitor KPIs for capacity planning and escalation management.Ensure the team consistently meets or exceeds service level agreements (SLAs).Collaborate closely with colleagues in other regions to align on operational changes.Investigate escalated cases and direct them to the appropriate resources.Engage with R&D and Product Management teams to resolve escalated issues effectively.

About OmniOmni is a cutting-edge business intelligence and embedded analytics platform dedicated to empowering customers to explore, comprehend, and act on their data insights.With our headquarters located in San Francisco and operational hubs across EMEA and APAC, we are supported by prestigious investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are seeking passionate data enthusiasts to join our Product Expert team, delivering outstanding technical support to our diverse customer base.As a Product Expert at Omni, you will leverage your expertise in SQL, data analytics, and the Omni platform to assist customers in tackling data challenges, mastering best practices, and efficiently navigating our offerings. You will represent Omni externally while amplifying the voice of the customer internally, ensuring their needs are recognized and addressed.We pride ourselves on delivering exceptional, high-touch technical support throughout the customer journey, and the Product Expert plays a pivotal role in shaping the customer experience!Your Responsibilities:Develop in-depth expertise in the Omni product and industry best practices.Support Omni’s customers, including data professionals eager to stay ahead in data technology, potential clients, and partners through Slack, addressing their product navigation and data challenges.Deliver proactive, positive, and innovative technical support, going beyond surface-level inquiries to uncover effective solutions.Remain informed on ongoing product enhancements and feature rollouts.Convey customer needs in internal conversations with Product and Engineering teams.Collaborate with Solutions Engineering to identify trends and propose product and tooling enhancements to elevate customer satisfaction.Provide insights on actual usage across departments to guide product development and marketing strategies.Document feature requests and generate comprehensive bug reports.Foster a culture of continuous improvement and customer advocacy within the team.

At CurrencyFair, we are dedicated to transforming the global money transfer landscape. As a leading peer-to-peer currency exchange platform, we empower individuals and businesses to send and receive money internationally in a more convenient and cost-effective way. We invite passionate and skilled individuals to join our mission to challenge the traditional financial services sector. If you are enthusiastic about applying your expertise to help others save both time and money, we want to hear from you.Our Customer Success team at CurrencyFair stands out as a premier group focused on assisting our customers with their everyday service requests, such as password resets, payment inquiries, and other account-related queries.We operate 24/7 and are committed to delivering an exceptional experience for our team and our customers. Our approach emphasizes empathy and friendliness, whether communicating via phone or email. The CurrencyFair experience is defined by our success in ensuring that customers feel their issues are fully resolved before concluding their inquiries. Your performance and success metrics are directly tied to this commitment.Joining our team provides you the opportunity to thrive in a growing, global environment that recognizes and rewards our people for delivering outstanding customer experiences that are positive, personalized, and memorable.This is a hybrid position, requiring a minimum of 2 days per week in our Dublin office.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences through our innovative solutions.Meet Fin, our advanced AI customer service agent, designed to provide seamless, around-the-clock support. Paired with our Helpdesk, the Intercom Customer Service Suite offers a comprehensive solution for handling intricate queries that require human intervention, ensuring a transformative customer experience.Founded in 2011, Intercom is trusted by nearly 30,000 businesses globally, setting the standard for exceptional customer service. Guided by our core values, we remain committed to innovation, speed, and delivering unparalleled value to our clients.What’s the opportunity?In the rapidly evolving landscape of customer support, we are seeking a Technical Support Specialist who thrives in an autonomous environment, embodies a deep curiosity, and is proficient in AI tools. This role demands high standards not only for personal performance but also for the team.As a Technical Support Specialist, you will tackle complex technical queries related to our nuanced features, act as a pivotal escalation point for intricate investigations, and provide world-class customer support. You will collaborate proactively with customers to maximize their use of our platform and contribute to enhancements in our products, processes, and team development. Utilize AI tools alongside your expertise to efficiently resolve complex cases and foster a culture of continuous improvement. If you embrace constant learning and adaptability, this dynamic environment will be a perfect fit!If you are excited about this opportunity, we invite you to join us as our next Technical Support Specialist.

AsIAm is Ireland’s leading autism advocacy charity. The organization works to create a society where every autistic person is accepted, valued, and treated as an equal. AsIAm’s mission centers on inclusion, accessibility, and affirmation for autistic people in all areas of life. With new Regional Community Support Hubs in Galway and South Dublin, AsIAm is expanding support for the autistic community across Ireland. Perseverance, Equal Opportunity, and Service guide AsIAm’s work. These values shape how the organization supports autistic people and collaborates with families, carers, and professionals. Role overview The Community Support Hub Manager leads daily operations at the Dublin Community Support Hub. This role centers on providing information, advice, and post-diagnostic support for autistic adults and children, as well as their families, carers, and professionals. The manager also delivers both informal and formal autism-related training as needed, and contributes to developing and improving hub resources and services. Main responsibilities Supervise and support team members through regular one-to-one meetings, performance reviews, and probationary assessments. Oversee all daily operations of the Community Support Hub. Develop and deliver advice, information, and support on a range of issues affecting autistic people at all life stages. Guide adults after diagnosis, helping them navigate available support systems. Assist parents following their child's diagnosis by providing information and advice to help them understand and support their child. Promote acceptance and understanding of autistic individuals' needs within the wider community. Requirements Strong experience in casework management and community support for autistic individuals. Deep understanding of autistic culture and the challenges faced by the autism community in Ireland. Sensitivity and professionalism when communicating with autistic people and their families, especially during difficult or vulnerable moments. Location This role is based in Dublin.

At Azbuka, we are passionate about the transformative power of literature. Our mission is to create a more empathetic and imaginative world by providing captivating stories that can be accessed and shared by everyone, at any time, from anywhere. We are dedicated to building a global community of readers through our charming 'corner bookshop' chain, engaging online book clubs, and streaming subscription service, which offers thousands of audiobooks and e-books in multiple languages.We are currently seeking a Customer Support Specialist to join our dynamic team.

Join Klaviyo as a Customer Support Specialist, where you will play a crucial role in providing exceptional service to our German-speaking customers. Your primary responsibility will be to assist clients with their inquiries, ensuring they receive timely and effective solutions. This position requires a passion for helping others and the ability to communicate clearly in both German and English.

Join our dynamic finance team as an Accounts Payable Manager on a contract basis. We seek a detail-oriented professional who thrives in a fast-paced environment.In this role, reporting to the Financial Controller, your responsibilities will include:Daily processing of invoices.Managing monthly payments efficiently.Conducting creditor reconciliations.Preparing RCT returns.Generating weekly financial reports.

Join Wayflyer as an IT Support Engineer, where your expertise will help enhance our technology operations. You will be responsible for troubleshooting technical issues, ensuring smooth IT processes, and providing exceptional support to our team members. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you!

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we refer to ourselves) brings to our workplace daily. We believe everyone deserves an equitable chance at success and value the unique experiences that each individual contributes beyond traditional job qualifications. If you find yourself to be a close match to this description, we encourage you to apply. To explore more about life at Klaviyo, visit klaviyo.com/careers to see how we empower creators to take charge of their own destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist (known as Product Experts at Klaviyo), you will play an essential role in our future success. Our expanding PE team, based in Dublin, has become a vibrant hub for our EMEA operations. We are deeply committed to our customers' success, striving to provide exceptional assistance with the utmost quality in product knowledge and communication skills, consistently exceeding customer expectations. We are currently seeking Spanish-fluent Product Experts who are enthusiastic about delivering the highest level of support to our EMEA customers as they grow their businesses with Klaviyo.Your Impact:Gain comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support to Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Engage thoughtfully to provide solutions for both technical and non-technical users while assisting with various technologies.Identify software issues and resolve escalated customer complaints using established protocols.Offer guidance on non-technical inquiries (e.g., marketing, sales, e-commerce setup questions).Communicate effectively and thoughtfully with all Klaviyo customers.Document troubleshooting and problem-solving processes.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Intercom is hiring a Technical Support Engineer based in Dublin, Ireland, to provide customer support from Saturday through Wednesday. This role centers on helping users resolve technical issues and navigate the Intercom platform. Role overview The Technical Support Engineer will handle customer inquiries, troubleshoot technical problems, and offer clear guidance on using Intercom’s products. The position involves regular interaction with users, aiming to deliver a smooth and reliable experience every day. Schedule Work days: Saturday to Wednesday Location: Dublin, Ireland What you will do Respond to customer support requests Diagnose and resolve technical issues Guide users on effective use of the Intercom platform

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) contributes to our workplace daily. We believe that everyone deserves an equal opportunity for success and value the unique experiences that each individual brings beyond traditional job qualifications. If you feel you are a close match to this description, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist, known as Product Experts at Klaviyo, you are essential to our future success. Our expanding team in Dublin has quickly become an integral hub for our EMEA operations. We are deeply committed to the success of our customers and strive to deliver exceptional support with unparalleled product knowledge and communication skills, consistently aiming to meet and exceed customer expectations. We are on the lookout for French-speaking Product Experts who are enthusiastic about providing exceptional support to our EMEA clients scaling their businesses with Klaviyo.Your Impact:Acquire comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support for Klaviyo customers, collaborating with them to efficiently resolve their concerns via email and live chat.Communicate effectively to answer inquiries from both technical and non-technical users while supporting a variety of technologies.Diagnose software issues and address escalated customer complaints using established procedures.Offer guidance on non-technical inquiries (e.g., marketing, sales, and e-commerce setup questions).Communicate thoughtfully and effectively with all Klaviyo customers.Document troubleshooting and problem resolution processes.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) brings to our dynamic workplace every day. We firmly believe that everyone deserves an equitable opportunity for success and value the unique experiences that transcend conventional job qualifications. If you find yourself to be a close fit for this position, we encourage you to apply even if you don't meet every single requirement. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn more about how we empower creators to take control of their own journeys.Dublin, Ireland (Hybrid: 3 days per week in office)The role:As a Customer Support Specialist, known as a Product Expert at Klaviyo, you will play an integral role in our future success. Our expanding team in Dublin has quickly established itself as a vibrant hub for our EMEA operations. We are deeply committed to the success of our customers and strive to provide outstanding support with exceptional product knowledge and communication skills, consistently exceeding customer expectations. We are seeking Dutch-fluent Product Experts who are enthusiastic about assisting our EMEA customers as they grow their businesses using Klaviyo.Your Impact:Acquire a thorough understanding of the Klaviyo platform.Deliver high-quality product support for Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Provide thoughtful communication to address inquiries from both technical and non-technical users while supporting a broad spectrum of technologies.Diagnose software issues and address escalated customer complaints using established processes.Offer guidance on non-technical queries related to marketing, sales, and e-commerce setup.Engage thoughtfully and effectively with all Klaviyo customers.Document troubleshooting processes and solutions.