Technical Services Engineer at MongoDB | Dublin

Join MongoDB as a Technical Services Engineer, where you will play a crucial role in providing top-notch technical support to our diverse clientele. You will work closely with customers, helping them harness the full potential of our database technology.Your responsibilities will include troubleshooting complex issues, educating customers on best practices, …

Join MongoDB as a Lead Engineer in Dublin, where you will play a pivotal role in driving innovative projects while leading a team of talented engineers. You will be responsible for designing and implementing cutting-edge solutions that enhance our products and services.Your expertise in software development and engineering principles will be crucial as you mentor junior engineers and collaborate with cross-functional teams. This is an exciting opportunity to make a significant impact within a leading technology company.

As a Lead Engineer at MongoDB, you will spearhead innovative engineering projects and guide a team of talented engineers to deliver high-quality software solutions. Your expertise will drive the development of cutting-edge technologies that power our database solutions, ensuring we remain at the forefront of the industry.

Join MongoDB as an Associate Technical Services Engineer II, where you will play a pivotal role in providing exceptional technical support and assistance to our clients. You will be responsible for troubleshooting complex issues, offering solutions, and ensuring customer satisfaction. This position is ideal for those who are passionate about technology and eager to grow within a dynamic environment.

Role Overview The Program Manager at MongoDB in Dublin guides projects that strengthen operational efficiency and support business goals. This role works closely with teams across the company to coordinate project delivery, manage resources, and maintain clear communication with stakeholders.

Join MongoDB as an IRM Analyst and be a part of our innovative team that drives data management solutions. In this role, you'll leverage your analytical skills to contribute to our risk management strategies and ensure compliance with industry standards. You will collaborate with cross-functional teams to identify and mitigate risks while supporting our commitment to excellence.

The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more. We invite candidates based in Dublin to join our hybrid work model.

MongoDB is seeking a Senior Product Manager in Dublin to guide product development and shape the strategic direction of key offerings. This position calls for a mix of technical knowledge, market awareness, and leadership experience to deliver solutions that address customer needs. Role overview This role centers on leading product initiatives from concept through delivery. Success depends on the ability to translate market trends and customer feedback into actionable plans while keeping the bigger picture in focus. What you will do Collaborate with teams across engineering, design, and marketing to move products forward Collect and interpret insights from customers to inform product decisions Analyze competitors and industry trends to maintain a strong market position Prioritize features and improvements based on business goals and user impact Requirements Demonstrated experience in product management Technical background and understanding of software products Strong leadership and communication skills Ability to balance strategic thinking with hands-on execution

Join MongoDB as a Technical Writer and play a pivotal role in creating and enhancing documentation that empowers our users. In this position, you will work closely with engineers and product managers to produce high-quality content that simplifies complex technical subjects.

Join MongoDB as a Senior Technical Program Manager, where you'll collaborate closely with pivotal Engineering, Product, and Product Design teams to spearhead the delivery of essential services and innovative features.This position is open to candidates located in Dublin for a hybrid work model or fully remote applicants within Ireland.

Role Overview MongoDB is hiring a Team Lead for Site Reliability Engineering, with a focus on the Storage Layer Service. This position is based in Dublin. What You Will Do Lead efforts to improve the reliability and performance of the Storage Layer Service. Work closely with teams across the company to deliver solutions that support both user experience and operational goals. Guide and support engineers as they address technical challenges in the storage layer. Collaboration This role involves regular collaboration with other engineering groups and stakeholders to identify opportunities for improvement and implement changes that make a measurable impact.

MongoDB, Inc. supports organizations as they build and operate modern applications. The company’s flagship product, MongoDB Atlas, is a multi-cloud database platform available across AWS, Google Cloud, and Microsoft Azure in more than 115 regions. Atlas enables customers to run applications both on-premises and in the cloud. Each month, over 175,000 new developers join the MongoDB community. Companies such as Samsung and Toyota rely on MongoDB for next-generation, AI-driven applications. Role overview The Site Reliability Engineer III joins a team responsible for designing and maintaining the infrastructure that powers MongoDB services, with a particular focus on the Atlas platform. As customer requirements and regulations change, the SRE team works to deliver low-latency responses and address data sovereignty needs. The goal is to build complex systems that are reliable, straightforward to operate, and easy to monitor. Infrastructure-as-code and self-healing systems are core values for the team. Collaboration with other engineering groups is a regular part of the role, ensuring shared knowledge and responsibility for system health. Location This position is based in Dublin and follows a hybrid work model.

Join MongoDB's Observability team as a Senior Lead of Engineering, where you'll take charge of our comprehensive observability systems. This pivotal role involves overseeing operational metrics, visualizations, logs, traces, and alerts that are essential for monitoring the performance and health of our customers' MongoDB deployments. We seek a results-driven leader with high standards and a proven track record of managing large engineering teams in designing, building, and operating complex distributed systems at scale, ensuring strict service level objectives (SLOs) for security, durability, availability, and performance.The tens of thousands of customers relying on our Observability stack for monitoring their database clusters and generating crucial alerts are counting on your expertise. As MongoDB Atlas and its supporting infrastructure expand rapidly, we must continuously innovate and scale our systems to meet the growing demand for high-cardinality observability data. For instance, our systems must adeptly handle tens of billions of metrics time series, while processing petabytes of logs, traces, and events.We pride ourselves on a strong culture of inclusivity, diversity, and collaboration. If you aspire to be a deeply technical leader on a collaborative team that leverages low-level systems expertise to build the foundational infrastructure of a widely-used database, we invite you to join us!We are looking for candidates located in Dublin, as we support a hybrid working model.

Join the MongoDB Server Query team and contribute to the development of an exceptional distributed open-source query engine. Our team is pivotal in enhancing the user experience and optimizing data processing performance. We manage the complete lifecycle of queries in the MongoDB Query Language—ranging from parsing and optimization to plan selection and execution, including geospatial search and update subsystems. As our global team expands rapidly, we have established a significant presence in North America across the US and Canada, including cities like New York and Toronto, and in Europe, with locations in Dublin, Germany, France, the Netherlands, the UK, Bulgaria, Spain, and Italy. We offer both office-based and remote work options, ensuring project alignment with convenient working hours across different time zones. We face numerous challenging problems that directly impact users across transactional, time-series, and analytical workloads. We seek your expertise in designing and building the core components of a distributed, flexible schema document database. This position is specifically for candidates located in Dublin, fitting our hybrid working model.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

MongoDB is seeking a Director of Engineering to lead the Atlas Clusters Organization in Dublin. This position plays a central role in shaping the future of MongoDB Atlas, the company’s database-as-a-service platform. Atlas allows customers to deploy secure, highly available, and globally distributed MongoDB clusters across AWS, Azure, and GCP in minutes. Key Responsibilities Lead engineering teams working on both the Atlas Clusters Control Plane and Data Plane Oversee the development of software that integrates with major cloud providers, including AWS, Azure, and GCP Focus on enhancing security, durability, availability, and performance for Atlas deployments Requirements Proven experience managing engineering teams that build complex distributed systems Strong knowledge of cloud infrastructure and services Demonstrated ability to find creative solutions to technical and organizational challenges Location This hybrid role is based in Dublin. Candidates should either reside in Dublin or be willing to relocate.

Join MongoDB as a Senior Staff Engineer, where you will be pivotal in designing, developing, and managing our comprehensive Observability stack that serves both internal and external users. Our Observability stack is critical for monitoring database clusters, providing actionable alerts to protect vital workloads relied upon by tens of thousands of customers. You will contribute to a team responsible for the metrics, visualization, logging, tracing, and alerting systems that enhance the MongoDB platform's reliability and performance.As the demand for high-cardinality observability data grows alongside MongoDB Atlas, you will innovate and scale our systems to handle immense data volumes, processing billions of metrics time series and petabytes of logs and events. Our technology stack features tools and languages such as VictoriaMetrics, Splunk, Flink, WarpStream/Kafka, Java, and Golang. You'll collaborate closely with Software Engineers, Product Managers, and Site Reliability Engineers to promote best practices in service instrumentation and monitoring.We pride ourselves on fostering a culture of inclusivity, diversity, and teamwork. If you aspire to be a technical leader within a collaborative environment that leverages low-level systems expertise to build foundational infrastructure for a widely-used database, we invite you to apply and help us create a faster, more reliable, and highly observable database system.

Join MongoDB as a Senior Security Software Engineer focused on enhancing our Infrastructure Security. You will play a crucial role in protecting our systems while working alongside talented individuals in a dynamic environment.

MongoDB is looking for a Lead Engineer to join the Atlas Clusters Fleet Signal Management team in Dublin. This position focuses on developing and enhancing the core systems that power MongoDB Atlas, the company’s cloud database management platform. Key responsibilities Lead the creation of new features and solutions aimed at boosting Atlas performance and reliability Collaborate with engineers, product managers, and cross-functional teams to design, implement, and maintain essential systems Ensure a stable, high-quality experience for Atlas users Location This role is based in Dublin.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.