Technical Support Engineer at Kota | Dublin

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Suppor…

About KotaKota is revolutionizing the accessibility of insurance and retirement benefits, akin to the convenience of modern software. Our innovative offerings include the Kota Platform, the world’s first fully integrated benefits platform, and Kota Embed, which provides embedded insurance and retirement solutions for various platforms. Our mission is to make benefits and insurance more accessible and enjoyable for today’s workforce.Founded in 2022, Kota has successfully raised over €20 million from leading European tech investors such as Eurazeo, EQT Ventures, Northzone, Frontline, and notable angel investors like Romain Huet (formerly of Stripe, now OpenAI) and David Clarke (formerly of Workday). Our investors have previously supported illustrious companies including Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, and Wayflyer.About the TeamAs a member of Kota’s Forward Deployed Engineering team, you will collaborate directly with our customers, such as global payroll providers and HR platforms, to facilitate the integration of our APIs and SDKs through personalized support and insightful guidance. Our aim is to simplify complexities, enabling platforms to focus on delivering attractive benefits without the burden of outdated systems.The RoleIn the position of Forward Deployed Engineer (FDE) at Kota, you will be at the crossroads of engineering, product development, and customer success. You will engage with clients to design and implement solutions that maximize the value derived from Kota’s developer offerings. Unlike conventional engineering roles, this position emphasizes customer interaction and hands-on involvement. You will produce production-quality code, counsel partners on best practices, and influence our product roadmap through real-world integration feedback. This role is ideal for those looking to apply their technical expertise in a high-impact, customer-centric setting while transforming global benefits delivery.What You’ll DoCollaborate with customer engineering teams to integrate Kota’s SDKs and APIs into their platforms.Convert customer requirements into scalable, production-ready solutions.Enhance Kota’s product offerings by developing internal tools, writing reusable code, and identifying areas for API and SDK improvements.Work alongside Product, Engineering, and Customer Success teams to ensure successful deployments.Serve as the technical advocate for customers, shaping feedback into actionable insights for our product development.

About KotaKota is revolutionizing the accessibility of insurance and retirement benefits, making them as user-friendly as modern software. Our flagship solutions include the Kota Platform, the world's first fully integrated benefits platform, and Kota Embed, our innovative embedded insurance and retirement product tailored for various platforms.Our mission is to enhance the accessibility and enjoyment of insurance and benefits for today's workforce.Founded in 2022, Kota has successfully raised over €20 million from some of Europe’s leading technology investors, including Eurazeo, EQT Ventures, Northzone, and Frontline. Notable angel investors include Romain Huet, formerly of Stripe and now at OpenAI, and David Clarke, formerly of Workday. Our investors have a proven track record, having backed or built companies like Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, and Wayflyer, among others.The RoleAs a Backend Product Engineer on the Kota Embed team, you will play a crucial role in designing and developing the APIs and SDKs that power our embedded insurance and retirement benefits solutions globally. This position presents an excellent opportunity for a skilled backend engineer eager to advance into a senior role through increased ownership, cross-functional collaboration, and refining both product and engineering skills.Your ResponsibilitiesEnhance Core APIs and SDKs: Create new features and refine existing functionalities that developers will love.Hands-On Learning: Collaborate closely with experienced engineers on architecture, design, and code reviews to accelerate your professional growth.Elevate Developer Experience: Simplify workflows for customers and partners by transforming complex processes into intuitive APIs.Collaborate Across Teams: Work alongside product managers, designers, and integration teams to deliver impactful solutions.Increase Project Ownership: Gradually take charge of projects, engage in incident response, and foster a culture of blameless learning.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Join our dynamic team as a Technical Support Engineer at New Relic, where you will play a pivotal role in providing exceptional support to our clients. You will leverage your technical expertise to troubleshoot issues, guide customers through complex technical challenges, and ensure they maximize the value of our products. Your contributions will directly enhance customer satisfaction and retention.As part of our team, you will collaborate with cross-functional departments to resolve technical problems, deliver insightful feedback, and contribute to our product improvements. If you are passionate about technology and enjoy helping others, this position is perfect for you.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

About KotaKota is revolutionizing the accessibility of insurance and retirement benefits through cutting-edge software solutions. We offer the Kota Platform, the world’s first fully integrated benefits platform, and Kota Embed, our innovative embedded insurance and retirement product designed for various platforms.Our mission is to enhance the accessibility and appeal of insurance and benefits for today’s workforce.Founded in 2022, Kota has successfully secured over €20 million in funding from leading technology investors in Europe, including Eurazeo, EQT Ventures, Northzone, and Frontline, alongside notable angel investors such as Romain Huet from Stripe and David Clarke from Workday. Our investors have a rich history of supporting successful companies like Spotify, Airbnb, and Klarna.The RoleAs a Senior Product Engineer (Backend) on the Kota Embed team, you will be pivotal in developing the APIs and SDKs that facilitate embedded insurance and retirement benefits for global platforms. This role extends beyond mere coding — it encompasses designing resilient systems, addressing intricate product challenges, and creating exceptional developer experiences that our clients depend on to support their employees.You will collaborate closely with designers, engineers, the integrations team, and benefits specialists at Kota to transform concepts into robust, scalable, and secure products. Your responsibilities will encompass all aspects from technical architecture and system design to incident management and the ongoing enhancement of our developer-facing APIs and documentation.We seek a candidate who excels at the convergence of product innovation and engineering excellence — an engineer who is equally driven by understanding the “why” as much as the “how,” and who aspires to make a significant impact on the global delivery of benefits. An individual who has a passion for enhancing the developer experience.

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

Join MongoDB as a Technical Services Engineer, where you will play a crucial role in providing top-notch technical support to our diverse clientele. You will work closely with customers, helping them harness the full potential of our database technology.Your responsibilities will include troubleshooting complex issues, educating customers on best practices, and collaborating with cross-functional teams to enhance our products. This is an exciting opportunity for someone who is passionate about technology and customer service.

Benefits Lead - Renewal SpecialistLocation: Dublin or LondonType: Full-time, PermanentWorking Style: HybridReports to: Head of BenefitsAbout KotaAt Kota, we are transforming the insurance and retirement benefits landscape for the modern workforce. Our innovative products—Kota Platform, a fully integrated benefits solution, and Kota Embed, our embedded insurance offering—make benefits more accessible, valuable, and globally relevant.Currently, we empower tens of thousands of employees at some of Europe's most progressive companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we have successfully raised over €20M from top investors such as EQT Ventures, Eurazeo, Northzone, and Frontline, along with influential founders and executives from Workday, Remote, Personio, OpenAI, and more.The RoleAs the Benefits Lead specializing in renewals at Kota, you will take charge of the complete renewal process across our diverse product offerings and geographic locations. Your role will involve managing intricate multi-provider renewals for some of the most distinguished employers in Europe.This position offers significant ownership, as renewals form a crucial component of our benefits strategy—demonstrating value, fostering trust, and driving revenue growth. You will become a vital partner to our clients and stakeholders, facilitating collaboration from initial discovery through market analysis, pricing negotiation, proposal submission, contracting, and launch.You will also be instrumental in defining our renewal playbook as we expand, developing repeatable processes, tools, and documentation that enable Kota to effectively manage an increasing volume of business while upholding the exceptional quality our clients expect.This position is based in Dublin.What You'll DoOversee the renewals process: Manage the full lifecycle of renewals across multiple markets and products (health, life, income protection, travel, and pension) with various providers.Lead client relationships: Ensure alignment between Kota, clients, insurers, local intermediaries, and our Embed partners on renewal matters.Maintain strong relationships with insurance partners: Coordinate with insurers and intermediaries to facilitate a smooth renewal process.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.

About Chalk Chalk is revolutionizing the data platform landscape to empower the next generation of machine learning applications. We dismantle the traditional barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools beloved by developers. Leading enterprises rely on Chalk for a range of solutions, from preventing fraudulent credit card transactions to identity verification and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support expert, ensuring that our customers enjoy outstanding experiences with our products. You will interact directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position presents a unique opportunity to gain in-depth insights into our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product quality. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in partnership with the Engineering team to escalate and resolve complex issues efficiently. Acquire extensive product knowledge to enhance customer value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify areas for improving product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical capabilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.

Intercom is hiring a Technical Support Engineer based in Dublin, Ireland, to provide customer support from Saturday through Wednesday. This role centers on helping users resolve technical issues and navigate the Intercom platform. Role overview The Technical Support Engineer will handle customer inquiries, troubleshoot technical problems, and offer clear guidance on using Intercom’s products. The position involves regular interaction with users, aiming to deliver a smooth and reliable experience every day. Schedule Work days: Saturday to Wednesday Location: Dublin, Ireland What you will do Respond to customer support requests Diagnose and resolve technical issues Guide users on effective use of the Intercom platform

Reports to: Product ManagerThis field-based position is ideally suited for candidates located within commuting distance of our Dublin office. As a Technical Field Engineer, you will play a pivotal role in delivering engineering support for the commissioning and maintenance of Invisible Systems. Your primary responsibilities will involve overseeing a significant hardware upgrade project over the next three years, as well as facilitating the installation and commissioning of our new EMS product.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences through our innovative solutions.Meet Fin, our advanced AI customer service agent, designed to provide seamless, around-the-clock support. Paired with our Helpdesk, the Intercom Customer Service Suite offers a comprehensive solution for handling intricate queries that require human intervention, ensuring a transformative customer experience.Founded in 2011, Intercom is trusted by nearly 30,000 businesses globally, setting the standard for exceptional customer service. Guided by our core values, we remain committed to innovation, speed, and delivering unparalleled value to our clients.What’s the opportunity?In the rapidly evolving landscape of customer support, we are seeking a Technical Support Specialist who thrives in an autonomous environment, embodies a deep curiosity, and is proficient in AI tools. This role demands high standards not only for personal performance but also for the team.As a Technical Support Specialist, you will tackle complex technical queries related to our nuanced features, act as a pivotal escalation point for intricate investigations, and provide world-class customer support. You will collaborate proactively with customers to maximize their use of our platform and contribute to enhancements in our products, processes, and team development. Utilize AI tools alongside your expertise to efficiently resolve complex cases and foster a culture of continuous improvement. If you embrace constant learning and adaptability, this dynamic environment will be a perfect fit!If you are excited about this opportunity, we invite you to join us as our next Technical Support Specialist.