Senior Site Reliability Engineer at Tenable | Dublin, Ireland

About Tenable Tenable is a global leader in Exposure Management, trusted by over 44,000 organizations to help understand and reduce cyber risk. The company supports 65% of the Fortune 500, 45% of the Global 2000, and many government agencies. Team and Culture Tenable’s people are at the heart of its success. Teams work together to build cybersecurity solutio…

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

Join our dynamic team as a Technical Support Engineer at New Relic, where you will play a pivotal role in providing exceptional support to our clients. You will leverage your technical expertise to troubleshoot issues, guide customers through complex technical challenges, and ensure they maximize the value of our products. Your contributions will directly enhance customer satisfaction and retention.As part of our team, you will collaborate with cross-functional departments to resolve technical problems, deliver insightful feedback, and contribute to our product improvements. If you are passionate about technology and enjoy helping others, this position is perfect for you.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

Project Worker, Greenhill's South Dublin AftercareLocation: DublinContract: Full Time, Specific Purpose ContractAs a Project Worker, you will play a vital role in the Aftercare Team, working on a 7-day rota to provide essential care and support to young individuals residing in the project as they transition towards independent living.Key Responsibilities:Engage with the overall aims and objectives of Focus Ireland, ensuring all practices uphold organizational values and standards.Create and implement personalized care plans to equip and support each resident for independent living.Offer comprehensive support to young people, covering practical self-care skills, health needs, budgeting, domestic skills, and confidence-building as they navigate their transition from care.Advocate for residents regarding housing, social work, social welfare, education, training, and legal entitlements.Collaborate with external agencies and services to address residents’ needs through appropriate referrals.Provide individualized support and key-working sessions to residents to foster their ongoing development and progression.Facilitate group work sessions for residents within the project.Participate in a 7-day rota to meet the operational requirements of the service.Help maintain high standards of hygiene and cleanliness within the project environment.Stay alert to Health, Safety, and Welfare risks in the workplace, reporting any concerns to the Line Manager or Health & Safety Representative.Keep accurate case records, statistics, and documentation, and inform the Project Leader of emerging issues in individual cases.Engage in team meetings, supervision, training, project evaluations, and collaborative efforts with other Focus Ireland services, while taking on additional duties as assigned by management.

Project Worker - PACTLocation: DublinContract: Full Time, 2 Year Fixed Term ContractAs a Project Worker at Focus Ireland, your primary responsibility will be to deliver thorough assessment and case management services to individuals facing homelessness and complex needs, including housing, medical, mental health, and addiction-related support.Key Responsibilities:Adhere to the policies and procedures of Focus Ireland, including Health & Safety and Lone Working policies.Implement Standard Operating Procedures as directed by DRHE and HSE.Incorporate Focus Ireland’s values and best practices into daily operations.Provide support and establish therapeutic relationships with clients.Collaborate effectively with partner agencies and organizations engaged in the PACT initiative.Conduct assessments for couples in Private Emergency Accommodation (PEAs) and new referrals, identifying needs for appropriate case management or external referrals.Manage a caseload of up to 15 clients, ensuring high-quality, client-centered support.Refer clients to relevant external agencies for assistance with housing, health, mental health, addiction, education, employment, legal, or social needs.Maintain accurate and timely records, including PASS entries and necessary documentation.Participate in weekly team meetings, case reviews, supervision, and the Psychological Informed Environment (PIE) model.Engage in core and role-specific training and development as agreed with your line manager.Perform additional tasks as assigned and report any health, safety, or welfare concerns to your line manager or Health & Safety representative.

Focus Ireland is hiring a full-time, permanent Receptionist based in Dublin. This role serves as the first point of contact for customers, visitors, staff, and tradespeople, ensuring a welcoming and professional experience. The Receptionist manages a busy switchboard and supports daily front-of-house operations to help everything run smoothly. Key responsibilities Represent Focus Ireland’s mission and values in daily interactions. Work closely with various Focus Ireland services to support smooth operations. Answer incoming calls promptly and courteously, recording and forwarding accurate messages to staff. Direct individuals to external agencies when necessary. Receive and distribute deliveries to the relevant teams. Welcome and assist visitors at reception. Arrange taxi and courier bookings for staff, keeping thorough records. Manage stationery supplies for the organization. Coordinate outgoing post and maintain related records. Keep the reception area tidy and inviting at all times. Organize recycling and shredding services as required. Participate in meetings at team, section, divisional, and agency levels as needed. Take on additional duties as assigned by the Manager or Divisional Head. Requirements Experience in a receptionist or similar administrative role. Strong organizational skills and proficiency with Microsoft Office and Outlook. Ability to show initiative and seek guidance when appropriate. Proactive approach to identifying issues and suggesting solutions. Excellent interpersonal and communication skills. Comfortable managing multiple tasks and setting priorities. Confident communicating with people at all levels of the organization. Track record of building positive relationships and delivering high standards of customer care. Experience in an NGO or the homeless sector is an advantage. Focus Ireland is an equal opportunities employer.

CPM Ireland is seeking a Branding Marketing Manager based in Dublin to shape and deliver marketing strategies for Gas Networks Ireland. This position centers on leading branding efforts and crafting campaigns that strengthen the brand’s visibility and reputation in the market. Role overview The Branding Marketing Manager will guide the development of creative marketing initiatives. The role involves planning and executing campaigns designed to engage audiences and boost brand recognition. Collaboration with cross-functional teams is essential to ensure that all marketing activities align with broader business goals and maintain consistency across channels. What you will do Lead the creation and rollout of branding campaigns for Gas Networks Ireland Develop and implement marketing strategies to enhance market presence Work closely with colleagues across different teams to support unified marketing efforts Requirements Experience in branding and marketing management Strong ability to collaborate with diverse teams Skilled in developing and executing marketing campaigns

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Join Focus Ireland as an Accounts Assistant specializing in Payroll!Based in Dublin, this full-time and permanent position offers a competitive salary ranging from €42,589 to €45,816. You will play a crucial role in supporting our Finance Department by managing payroll processes and collaborating with various stakeholders to ensure accurate and timely payroll administration.Your Responsibilities:Administer and oversee the Softworks Time & Attendance system, including managing user access, rosters, audits, and onboarding new starters.Supervise the Continia Staff Expense App and Portal, handling user setups, expense validation, and processing ERRs.Provide backup support for payroll and accounts team members as needed.Assist in monthly payroll reconciliations and other finance-related functions.Ensure compliance with Health, Safety, and Welfare standards, promptly reporting any issues.Engage in relevant training and development activities in conjunction with the Head of Finance.Perform ad-hoc duties as assigned by the Head of Finance to help achieve departmental objectives.Collaborate effectively with your colleagues, maintaining accurate financial records.

Communications Officer, AdvocacyLocation: DublinContract Type: Full-Time, PermanentThe primary objective of this role is to play an integral part within the Communications and Advocacy teams, focusing on leading communication efforts for Focus Ireland’s Housing First service.Key Responsibilities:Assist in implementing Focus Ireland’s Housing First programme, aligning with broader objectives.Promote the positive impact of the Housing First Programme among various stakeholders such as funders, media, and community representatives.Lead the organization's response to crisis communications related to Focus Housing, especially concerning Housing First tenancies, ensuring timely and accurate information dissemination.Collaborate with the Focus Housing Property Team and Housing Support staff to foster positive relationships with tenants and communities.Engage individuals with lived experience of homelessness in projects involving media, research, and advocacy.Support the Communications team in addressing urgent media inquiries related to homelessness, as part of the crisis communication strategy.Work with front-line staff to enhance support and understanding for customer participation initiatives, particularly in crisis scenarios.Perform additional duties as needed, including database updates and reporting.Represent Focus Ireland at external events and in collaborations with other organizations.

Join Focus Ireland as a Compensation and Benefits Specialist!Location: Dublin, HybridContract: Full Time, Specific Purpose ContractThe primary objective of this role is to become an integral part of the HR Team, embodying the core values of Focus Ireland and contributing to our mission and strategic vision.Your Responsibilities:Act as the primary contact for all payroll, compensation, and benefits-related inquiries, offering timely assistance and support to People Managers and staff.Collaborate with Finance and People Managers to ensure accurate tracking, recording, and processing of payroll information for weekly and monthly payroll cycles within established deadlines.Coordinate with the Finance Payroll Officer to ensure all employees are correctly integrated into the Time & Attendance system (SoftWorks or equivalent).Generate precise payroll and compensation & benefits reports, including HR Board report inputs, monthly C&B Key Risk Indicators, employee data from SoftWorks/HRIS, sick absence reports, and parental leave arrangements.Oversee the dedicated payroll inbox, ensuring all queries are addressed promptly and professionally.Handle comprehensive pension administration, including onboarding new pension members, liaising with Finance and the pension provider, and preparing reports for pension renewals, Death in Service renewals, and quarterly audits.Organize pension information sessions and individual consultations with Focus Ireland’s pension provider.Monitor all protective leaves (sick leave, family leave, leave of absence), ensuring compliance with internal policies and legislation, while providing guidance to employees and People Managers.Assist in delivering HR workshops and refresher training on payroll processes, compensation and benefits, and protective leave for both new and existing People Managers.Lead the HR process for annual organizational salary increments and contribute to broader benchmarking, audits, and continuous improvement initiatives.Foster strong working relationships throughout the organization, advocating for best practices, supporting change, and participating in working groups, L&D programs, and other assigned tasks.Champion and uphold Focus Ireland’s values, while maintaining awareness of Health & Safety risks, demonstrating flexibility in working hours, and adapting to organizational changes and service needs.

As a Client Service Manager at CPM Ireland, you will play a pivotal role in driving client satisfaction and enhancing service delivery. Your responsibilities will include managing client relationships, ensuring effective communication, and leading a dedicated team to meet and exceed client expectations. This position offers an exciting opportunity to work closely with a renowned brand, Diageo, and contribute to its success in the off-trade market.

Project Worker - Aftercare Support in DublinLocation: DublinContract: Full-Time, Specific PurposeThis role involves being an integral part of the Aftercare Team, working on a 7-day rota to provide essential care and support for young individuals residing in the project as they transition towards independent living.Key Responsibilities:Develop personalized care plans to guide and assist each resident in their journey to independent living.Provide holistic support to young people, addressing their practical self-care needs, health, budgeting, and domestic skills.Encourage and build the confidence and self-esteem of young individuals leaving care.Advocate for residents regarding housing, social work, social welfare, education, training, and legal rights.Collaborate with and make referrals to relevant external agencies.Deliver individual support and key-working to project residents.Facilitate group work sessions for the residents.Work on a 7-day rotating schedule.Assist in maintaining high hygiene standards within the project.Identify and report any Health, Safety, and Welfare risks in the workplace to your line manager or Health & Safety Representative.Maintain accurate case records and statistics.Regularly communicate with the Project Leader regarding individual case issues.Engage in regular supervision sessions with the Project Leader/Assistant Project Leader.Participate in relevant training, development courses, and project evaluations.Implement and adhere to existing project policies and procedures along with Focus Ireland's customer service standards.

Learning and Development AdministratorLocation: Dublin, HybridContract: Full-Time, PermanentThe Learning and Development Administrator plays a crucial role in facilitating the administration and support of the Focus Ireland Learning and Development (L&D) programme. You will collaborate closely with the L&D team to ensure the smooth execution of various training initiatives aimed at fostering professional growth within the organization.Key Responsibilities:Assist in planning, coordinating, and delivering the Focus Ireland L&D programme, maintaining accurate records and evaluations.Coordinate and help deliver the quarterly Corporate Induction for new employees, ensuring all materials and logistics are prepared in advance.Generate detailed reports on L&D activities based on established HR performance indicators, ensuring effective communication with trainers, facilities, and learners.Support internal training groups in the timely rollout of training programmes, particularly for Under 18 services, by sharing relevant information and maintaining accurate training records.Oversee the logistics of L&D events, including trainer bookings, venue arrangements, travel, accommodation, and invoicing.Serve as a primary contact for all learning and development inquiries, providing prompt and reliable support to staff and management.Identify and implement improvements to L&D administrative processes to enhance efficiency and quality.Assist in the coordination and execution of the Focus Ireland Graduate Programme, including recruitment, induction, training, and ongoing support.Establish and nurture partnerships with third-level institutions to bolster the Graduate Programme and develop a pipeline for future talent.Contribute to the development and management of the Student Placement Programme, including internal communication strategies and support for managers in student recruitment and supervision.Operate in alignment with Focus Ireland’s objectives and values, demonstrating flexibility in response to operational needs, organizational changes, and the occasional requirement to work outside standard hours.Perform other duties as assigned, remaining vigilant regarding Health, Safety, and Welfare, and promptly escalating concerns to the line manager or Health & Safety Representative.

Role Overview Focus Ireland is hiring a full-time Mediator for Youth Services in Dublin. This position centers on supporting young people who are at risk of homelessness due to family disputes or breakdowns with their primary caregivers. The Mediator will work to resolve conflicts and help prevent youth homelessness through structured mediation and collaboration with local agencies. Main Responsibilities Facilitate mediation sessions for young people in emergency accommodation because of family conflict. Support youth referred by local social work teams, addressing disputes that could lead to homelessness. Deliver mediation in a range of family conflict scenarios, always aiming to reduce the risk of homelessness. Manage a caseload in line with best practices and evidence-based approaches. Communicate regularly with Tusla social workers to share updates and discuss emerging issues. Prepare and submit written progress reports to referring social workers. Send monthly reports to the Head of Youth Services at Focus Ireland. Attend formal supervision sessions with the Head of Youth Services on a regular schedule. Keep accurate and confidential records and case notes for all work carried out. Work closely with other Focus Ireland services as situations require. Take part in relevant training, development activities, and project evaluations. Collaborate with Focus Ireland’s research and development team to monitor outcomes against key performance indicators. Location This role is based in Dublin.

Intercom is hiring a Technical Support Engineer based in Dublin, Ireland, to provide customer support from Saturday through Wednesday. This role centers on helping users resolve technical issues and navigate the Intercom platform. Role overview The Technical Support Engineer will handle customer inquiries, troubleshoot technical problems, and offer clear guidance on using Intercom’s products. The position involves regular interaction with users, aiming to deliver a smooth and reliable experience every day. Schedule Work days: Saturday to Wednesday Location: Dublin, Ireland What you will do Respond to customer support requests Diagnose and resolve technical issues Guide users on effective use of the Intercom platform

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.