Technical Support Engineer - EMEA at Vanta | Dublin, Ireland

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

Join Vanta as a Solutions Engineer focused on Downmarket (Pre-Sales) in the EMEA region. In this pivotal role, you will engage with prospective clients, demonstrating our cutting-edge solutions and guiding them through the sales process. You will collaborate with the sales team to ensure customers understand the value of our offerings and how they can enhance their compliance and security posture.The ideal candidate will possess a strong technical background and a passion for helping clients succeed. Your expertise will be crucial in addressing client needs and showcasing our innovative services.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

Project Worker, Greenhill's South Dublin AftercareLocation: DublinContract: Full Time, Specific Purpose ContractAs a Project Worker, you will play a vital role in the Aftercare Team, working on a 7-day rota to provide essential care and support to young individuals residing in the project as they transition towards independent living.Key Responsibilities:Engage with the overall aims and objectives of Focus Ireland, ensuring all practices uphold organizational values and standards.Create and implement personalized care plans to equip and support each resident for independent living.Offer comprehensive support to young people, covering practical self-care skills, health needs, budgeting, domestic skills, and confidence-building as they navigate their transition from care.Advocate for residents regarding housing, social work, social welfare, education, training, and legal entitlements.Collaborate with external agencies and services to address residents’ needs through appropriate referrals.Provide individualized support and key-working sessions to residents to foster their ongoing development and progression.Facilitate group work sessions for residents within the project.Participate in a 7-day rota to meet the operational requirements of the service.Help maintain high standards of hygiene and cleanliness within the project environment.Stay alert to Health, Safety, and Welfare risks in the workplace, reporting any concerns to the Line Manager or Health & Safety Representative.Keep accurate case records, statistics, and documentation, and inform the Project Leader of emerging issues in individual cases.Engage in team meetings, supervision, training, project evaluations, and collaborative efforts with other Focus Ireland services, while taking on additional duties as assigned by management.

Project Worker - PACTLocation: DublinContract: Full Time, 2 Year Fixed Term ContractAs a Project Worker at Focus Ireland, your primary responsibility will be to deliver thorough assessment and case management services to individuals facing homelessness and complex needs, including housing, medical, mental health, and addiction-related support.Key Responsibilities:Adhere to the policies and procedures of Focus Ireland, including Health & Safety and Lone Working policies.Implement Standard Operating Procedures as directed by DRHE and HSE.Incorporate Focus Ireland’s values and best practices into daily operations.Provide support and establish therapeutic relationships with clients.Collaborate effectively with partner agencies and organizations engaged in the PACT initiative.Conduct assessments for couples in Private Emergency Accommodation (PEAs) and new referrals, identifying needs for appropriate case management or external referrals.Manage a caseload of up to 15 clients, ensuring high-quality, client-centered support.Refer clients to relevant external agencies for assistance with housing, health, mental health, addiction, education, employment, legal, or social needs.Maintain accurate and timely records, including PASS entries and necessary documentation.Participate in weekly team meetings, case reviews, supervision, and the Psychological Informed Environment (PIE) model.Engage in core and role-specific training and development as agreed with your line manager.Perform additional tasks as assigned and report any health, safety, or welfare concerns to your line manager or Health & Safety representative.

Focus Ireland is hiring a full-time, permanent Receptionist based in Dublin. This role serves as the first point of contact for customers, visitors, staff, and tradespeople, ensuring a welcoming and professional experience. The Receptionist manages a busy switchboard and supports daily front-of-house operations to help everything run smoothly. Key responsibilities Represent Focus Ireland’s mission and values in daily interactions. Work closely with various Focus Ireland services to support smooth operations. Answer incoming calls promptly and courteously, recording and forwarding accurate messages to staff. Direct individuals to external agencies when necessary. Receive and distribute deliveries to the relevant teams. Welcome and assist visitors at reception. Arrange taxi and courier bookings for staff, keeping thorough records. Manage stationery supplies for the organization. Coordinate outgoing post and maintain related records. Keep the reception area tidy and inviting at all times. Organize recycling and shredding services as required. Participate in meetings at team, section, divisional, and agency levels as needed. Take on additional duties as assigned by the Manager or Divisional Head. Requirements Experience in a receptionist or similar administrative role. Strong organizational skills and proficiency with Microsoft Office and Outlook. Ability to show initiative and seek guidance when appropriate. Proactive approach to identifying issues and suggesting solutions. Excellent interpersonal and communication skills. Comfortable managing multiple tasks and setting priorities. Confident communicating with people at all levels of the organization. Track record of building positive relationships and delivering high standards of customer care. Experience in an NGO or the homeless sector is an advantage. Focus Ireland is an equal opportunities employer.

CPM Ireland is seeking a Branding Marketing Manager based in Dublin to shape and deliver marketing strategies for Gas Networks Ireland. This position centers on leading branding efforts and crafting campaigns that strengthen the brand’s visibility and reputation in the market. Role overview The Branding Marketing Manager will guide the development of creative marketing initiatives. The role involves planning and executing campaigns designed to engage audiences and boost brand recognition. Collaboration with cross-functional teams is essential to ensure that all marketing activities align with broader business goals and maintain consistency across channels. What you will do Lead the creation and rollout of branding campaigns for Gas Networks Ireland Develop and implement marketing strategies to enhance market presence Work closely with colleagues across different teams to support unified marketing efforts Requirements Experience in branding and marketing management Strong ability to collaborate with diverse teams Skilled in developing and executing marketing campaigns

At Vanta, our mission is to empower businesses to earn and demonstrate trust. We believe that security should be continuously monitored and verified, enabling companies to implement better security practices effortlessly. Our team at Vanta is both kind and talented, with a mix of members possessing prior security experience and those who have thrived without it.As a Customer Success Manager in the Mid-Market segment at Vanta, you will play a crucial role in guiding customers through their security and compliance journeys using our specialized solutions. By blending your customer-focused mindset with your knowledge of Vanta's products and security best practices, you will help ensure the success and satisfaction of our clients in achieving strong security and compliance outcomes, fostering customer retention and the health of our business.Following a period of rapid growth, Vanta is now focused on delivering a world-class customer experience to an increasing number of security-conscious software companies. In this role, you will serve as the voice of Vanta, dedicated to keeping our customers on track toward their goals, ensuring their ultimate success and happiness.Key Responsibilities of the Customer Success Manager in the Mid-Market segment at Vanta:Oversee all post-sales activities for Vanta’s customers, including onboarding, implementation, product expertise, renewal, and identifying upsell opportunities.Collaborate with Account Managers to drive renewal and expansion opportunities within your portfolio.Act as the customer advocate within Vanta.Serve as the primary contact for your customers, guiding them toward specific business outcomes in alignment with their timelines.Become an expert on Vanta’s platform and its capabilities to enhance security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solutions.Provide insightful technical guidance and recommend efficient strategies for customers to achieve compliance using our platform.Develop strong advisor relationships with key accounts, customer stakeholders, and executive sponsors to foster renewals, expansions, and advocacy.Influence Vanta’s strategy and product priorities by being the voice of the customer to enhance adoption and retention.

Who is Tenable?Tenable® is a leading company in Exposure Management, trusted by over 44,000 organizations worldwide to comprehend and mitigate cyber risks. Our dedicated global team supports 65% of Fortune 500 companies, 45% of the Global 2000, and various large government entities. Join us on our exciting journey!Why Work at Tenable?When you ask our team members what makes Tenable a fantastic workplace, their answer is usually, “Our people!” We collaborate to create and innovate top-tier cybersecurity solutions for our clients while fostering a culture of belonging, respect, and excellence. As a member of our #OneTenable team, you will partner with some of the industry's most talented individuals and enjoy the support and resources necessary to make a meaningful impact. Together, we not only meet but exceed expectations!Your Role:We are looking for a dynamic, results-driven Technical Support Manager who can inspire our exceptional support team to elevate customer satisfaction to new heights. With a current global satisfaction rating exceeding 93%, your leadership will play a crucial role in further enhancing this metric. You will coach and mentor a talented team of support professionals, ensuring their growth while they provide outstanding support to our expanding customer base.Your Responsibilities:Lead and manage Support Engineers across multiple shifts and locations in the EMEA region.Continuously assess and improve the technical support experience for our customers to achieve optimal results.Evaluate and refine the experience for technical support staff to maximize efficiency while keeping morale high.Establish and monitor KPIs for capacity planning and escalation management.Ensure the team consistently meets or exceeds service level agreements (SLAs).Collaborate closely with colleagues in other regions to align on operational changes.Investigate escalated cases and direct them to the appropriate resources.Engage with R&D and Product Management teams to resolve escalated issues effectively.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Join Focus Ireland as an Accounts Assistant specializing in Payroll!Based in Dublin, this full-time and permanent position offers a competitive salary ranging from €42,589 to €45,816. You will play a crucial role in supporting our Finance Department by managing payroll processes and collaborating with various stakeholders to ensure accurate and timely payroll administration.Your Responsibilities:Administer and oversee the Softworks Time & Attendance system, including managing user access, rosters, audits, and onboarding new starters.Supervise the Continia Staff Expense App and Portal, handling user setups, expense validation, and processing ERRs.Provide backup support for payroll and accounts team members as needed.Assist in monthly payroll reconciliations and other finance-related functions.Ensure compliance with Health, Safety, and Welfare standards, promptly reporting any issues.Engage in relevant training and development activities in conjunction with the Head of Finance.Perform ad-hoc duties as assigned by the Head of Finance to help achieve departmental objectives.Collaborate effectively with your colleagues, maintaining accurate financial records.

Communications Officer, AdvocacyLocation: DublinContract Type: Full-Time, PermanentThe primary objective of this role is to play an integral part within the Communications and Advocacy teams, focusing on leading communication efforts for Focus Ireland’s Housing First service.Key Responsibilities:Assist in implementing Focus Ireland’s Housing First programme, aligning with broader objectives.Promote the positive impact of the Housing First Programme among various stakeholders such as funders, media, and community representatives.Lead the organization's response to crisis communications related to Focus Housing, especially concerning Housing First tenancies, ensuring timely and accurate information dissemination.Collaborate with the Focus Housing Property Team and Housing Support staff to foster positive relationships with tenants and communities.Engage individuals with lived experience of homelessness in projects involving media, research, and advocacy.Support the Communications team in addressing urgent media inquiries related to homelessness, as part of the crisis communication strategy.Work with front-line staff to enhance support and understanding for customer participation initiatives, particularly in crisis scenarios.Perform additional duties as needed, including database updates and reporting.Represent Focus Ireland at external events and in collaborations with other organizations.

Join Focus Ireland as a Compensation and Benefits Specialist!Location: Dublin, HybridContract: Full Time, Specific Purpose ContractThe primary objective of this role is to become an integral part of the HR Team, embodying the core values of Focus Ireland and contributing to our mission and strategic vision.Your Responsibilities:Act as the primary contact for all payroll, compensation, and benefits-related inquiries, offering timely assistance and support to People Managers and staff.Collaborate with Finance and People Managers to ensure accurate tracking, recording, and processing of payroll information for weekly and monthly payroll cycles within established deadlines.Coordinate with the Finance Payroll Officer to ensure all employees are correctly integrated into the Time & Attendance system (SoftWorks or equivalent).Generate precise payroll and compensation & benefits reports, including HR Board report inputs, monthly C&B Key Risk Indicators, employee data from SoftWorks/HRIS, sick absence reports, and parental leave arrangements.Oversee the dedicated payroll inbox, ensuring all queries are addressed promptly and professionally.Handle comprehensive pension administration, including onboarding new pension members, liaising with Finance and the pension provider, and preparing reports for pension renewals, Death in Service renewals, and quarterly audits.Organize pension information sessions and individual consultations with Focus Ireland’s pension provider.Monitor all protective leaves (sick leave, family leave, leave of absence), ensuring compliance with internal policies and legislation, while providing guidance to employees and People Managers.Assist in delivering HR workshops and refresher training on payroll processes, compensation and benefits, and protective leave for both new and existing People Managers.Lead the HR process for annual organizational salary increments and contribute to broader benchmarking, audits, and continuous improvement initiatives.Foster strong working relationships throughout the organization, advocating for best practices, supporting change, and participating in working groups, L&D programs, and other assigned tasks.Champion and uphold Focus Ireland’s values, while maintaining awareness of Health & Safety risks, demonstrating flexibility in working hours, and adapting to organizational changes and service needs.

Join Vanta as a Solutions Engineer specializing in Expansion, where you'll play a crucial role in driving our growth by providing innovative solutions to our clients. You will collaborate with our sales team to understand customer needs and deliver tailored solutions that enhance our product offerings. Your technical expertise will empower you to communicate effectively with both technical and non-technical stakeholders, ensuring that our customers receive the best possible service.

As a Client Service Manager at CPM Ireland, you will play a pivotal role in driving client satisfaction and enhancing service delivery. Your responsibilities will include managing client relationships, ensuring effective communication, and leading a dedicated team to meet and exceed client expectations. This position offers an exciting opportunity to work closely with a renowned brand, Diageo, and contribute to its success in the off-trade market.

Project Worker - Aftercare Support in DublinLocation: DublinContract: Full-Time, Specific PurposeThis role involves being an integral part of the Aftercare Team, working on a 7-day rota to provide essential care and support for young individuals residing in the project as they transition towards independent living.Key Responsibilities:Develop personalized care plans to guide and assist each resident in their journey to independent living.Provide holistic support to young people, addressing their practical self-care needs, health, budgeting, and domestic skills.Encourage and build the confidence and self-esteem of young individuals leaving care.Advocate for residents regarding housing, social work, social welfare, education, training, and legal rights.Collaborate with and make referrals to relevant external agencies.Deliver individual support and key-working to project residents.Facilitate group work sessions for the residents.Work on a 7-day rotating schedule.Assist in maintaining high hygiene standards within the project.Identify and report any Health, Safety, and Welfare risks in the workplace to your line manager or Health & Safety Representative.Maintain accurate case records and statistics.Regularly communicate with the Project Leader regarding individual case issues.Engage in regular supervision sessions with the Project Leader/Assistant Project Leader.Participate in relevant training, development courses, and project evaluations.Implement and adhere to existing project policies and procedures along with Focus Ireland's customer service standards.

Learning and Development AdministratorLocation: Dublin, HybridContract: Full-Time, PermanentThe Learning and Development Administrator plays a crucial role in facilitating the administration and support of the Focus Ireland Learning and Development (L&D) programme. You will collaborate closely with the L&D team to ensure the smooth execution of various training initiatives aimed at fostering professional growth within the organization.Key Responsibilities:Assist in planning, coordinating, and delivering the Focus Ireland L&D programme, maintaining accurate records and evaluations.Coordinate and help deliver the quarterly Corporate Induction for new employees, ensuring all materials and logistics are prepared in advance.Generate detailed reports on L&D activities based on established HR performance indicators, ensuring effective communication with trainers, facilities, and learners.Support internal training groups in the timely rollout of training programmes, particularly for Under 18 services, by sharing relevant information and maintaining accurate training records.Oversee the logistics of L&D events, including trainer bookings, venue arrangements, travel, accommodation, and invoicing.Serve as a primary contact for all learning and development inquiries, providing prompt and reliable support to staff and management.Identify and implement improvements to L&D administrative processes to enhance efficiency and quality.Assist in the coordination and execution of the Focus Ireland Graduate Programme, including recruitment, induction, training, and ongoing support.Establish and nurture partnerships with third-level institutions to bolster the Graduate Programme and develop a pipeline for future talent.Contribute to the development and management of the Student Placement Programme, including internal communication strategies and support for managers in student recruitment and supervision.Operate in alignment with Focus Ireland’s objectives and values, demonstrating flexibility in response to operational needs, organizational changes, and the occasional requirement to work outside standard hours.Perform other duties as assigned, remaining vigilant regarding Health, Safety, and Welfare, and promptly escalating concerns to the line manager or Health & Safety Representative.

Role Overview Focus Ireland is hiring a full-time Mediator for Youth Services in Dublin. This position centers on supporting young people who are at risk of homelessness due to family disputes or breakdowns with their primary caregivers. The Mediator will work to resolve conflicts and help prevent youth homelessness through structured mediation and collaboration with local agencies. Main Responsibilities Facilitate mediation sessions for young people in emergency accommodation because of family conflict. Support youth referred by local social work teams, addressing disputes that could lead to homelessness. Deliver mediation in a range of family conflict scenarios, always aiming to reduce the risk of homelessness. Manage a caseload in line with best practices and evidence-based approaches. Communicate regularly with Tusla social workers to share updates and discuss emerging issues. Prepare and submit written progress reports to referring social workers. Send monthly reports to the Head of Youth Services at Focus Ireland. Attend formal supervision sessions with the Head of Youth Services on a regular schedule. Keep accurate and confidential records and case notes for all work carried out. Work closely with other Focus Ireland services as situations require. Take part in relevant training, development activities, and project evaluations. Collaborate with Focus Ireland’s research and development team to monitor outcomes against key performance indicators. Location This role is based in Dublin.

Intercom is hiring a Technical Support Engineer based in Dublin, Ireland, to provide customer support from Saturday through Wednesday. This role centers on helping users resolve technical issues and navigate the Intercom platform. Role overview The Technical Support Engineer will handle customer inquiries, troubleshoot technical problems, and offer clear guidance on using Intercom’s products. The position involves regular interaction with users, aiming to deliver a smooth and reliable experience every day. Schedule Work days: Saturday to Wednesday Location: Dublin, Ireland What you will do Respond to customer support requests Diagnose and resolve technical issues Guide users on effective use of the Intercom platform