Technical Writing Manager

About the Opportunity Contentful is seeking an experienced Technical Writing Manager to lead our documentation strategy from inception to execution, enhancing the quality, consistency, and discoverability of our technical content. In this pivotal role, you will design processes and frameworks, streamline workflows, coordinate localization initiatives for our product's UI and documentation, and contribute to building an exceptional knowledge base for developers, marketers, and authors. You are someone who is proactive, inquisitive, and unafraid of ambiguity. You delve deep into issues, introduce structure in areas of uncertainty, and provide clarity in complex scenarios. Your contributions will significantly impact how customers adopt and scale with Contentful, directly influencing our success at the enterprise level. What to Expect? As the Technical Writing Manager, you will oversee a dedicated team of Technical Writers, ensuring our documentation meets high standards while fostering a passion for improving localization: Drive High-Quality Documentation Lead and mentor a team of Technical Writers. Develop a comprehensive documentation strategy encompassing processes, tools, delivery frameworks, and customer feedback loops for ongoing enhancement. Conduct regular evaluations and provide guidance to help writers evolve and maximize their customer impact. Create industry-leading technical content, including API documentation, release notes, how-to guides, and FAQs. Review, test, and edit contributions from non-writing team members. Identify gaps in Contentful’s knowledge base and collaborate cross-functionally to address them. Work alongside product managers, engineers, designers, and customer-facing teams to develop content as needed. Enhance the Help Center to make Contentful more accessible to developers, marketers, and editors. Establish repeatable checklists and process checkpoints for successful documentation releases. Build mechanisms for collecting customer feedback to guide documentation improvements. Own Localization Serve as the subject-matter expert on product UI and documentation localization, leading efforts to ensure our product is accessible to a global audience. Drive and implement the localization strategy for our product UI and documentation. What You Need to Succeed Qualifications: Proven experience in technical writing and managing teams. Strong understanding of documentation best practices and localization processes. Exceptional communication skills, with the ability to present complex information clearly. Ability to work collaboratively in a fast-paced environment. Experience with content management systems and documentation tools.

Join MongoDB as a Technical Writer and play a pivotal role in creating and enhancing documentation that empowers our users. In this position, you will work closely with engineers and product managers to produce high-quality content that simplifies complex technical subjects.

As a Manager in Technical Account Management at Stripe, you will lead a dedicated team responsible for ensuring customer success through exceptional technical support and account management. Your role will involve collaborating with cross-functional teams to resolve complex customer issues, optimize product usage, and drive customer satisfaction. You will also be responsible for developing and implementing strategies that enhance customer engagement and retention.

Discover OktaOkta is recognized as the world's foremost identity solution provider, empowering individuals to securely access any technology, from any location, using any device or application. Our versatile products, including the Okta and Auth0 platforms, are designed for secure access, authentication, and automation, placing identity at the center of business security and growth.At Okta, we embrace a diverse range of perspectives and experiences. We are not solely focused on finding candidates who meet every requirement; we value lifelong learners and individuals who can contribute to our collective growth through their unique backgrounds.Join us in creating a future where identity is truly yours.About the Okta Technical Account Management TeamThe Technical Account Management (TAM) team empowers our clients to implement secure, scalable, and innovative identity solutions, acting as trusted advisors in identity management. We foster lasting success through enhanced technical maturity, guiding clients in their identity strategies and long-term vision, while ensuring they derive maximum value from our suite of products and achieve high retention rates upon contract renewal.About the Auth0 Technical Account Manager RoleThis role presents an exciting opportunity for a seasoned technical professional to join our TAM team with a focus on the Auth0 platform. Auth0 is a versatile, easily integrated authentication and authorization solution tailored for consumer and SaaS applications. Essentially, we aim to enhance the login experience for users. In this position, you will partner with a diverse portfolio of prominent brands during their Auth0 implementation journey, serving as an identity coach. By developing strong relationships with technical stakeholders from the outset, you will gain insight into their business objectives, challenges, and technical environments, ensuring Okta delivers on a strategic plan to address these challenges effectively.

Role overview The Technical Project Manager - CMC at Sia leads projects focused on Chemistry, Manufacturing, and Controls. This position manages the full project lifecycle, working closely with teams across the organization to ensure objectives are met on schedule and within budget. What you will do Direct technical projects related to CMC from start to finish Coordinate with cross-functional teams to align on goals and deliverables Track project progress, deadlines, and financials Resolve challenges as they come up to maintain project momentum Location This position is based in Dublin.

Role: Technical Delivery ManagerDepartment: Data & AIContract Type: PermanentLocation: Dublin (Flexible Hybrid Model)Travel Required: OccasionalReporting To: Practice Director, Data & AIAbout Us:At Storm Technology, we are dedicated to unlocking the full potential of digital technology to drive business success. As a Microsoft Solutions Partner with over 30 years of experience, we excel in guiding organizations through their digital transformation journeys. Our talented team comprises business professionals, technology experts, and change management specialists, all committed to delivering solutions that yield a significant return on investment. We pride ourselves on crafting tailored Microsoft technology solutions that empower our clients to achieve their goals.In August 2024, Storm Technology became part of Littlefish, an award-winning managed IT and cybersecurity services provider based in Nottingham, UK. This acquisition enhances our service offerings for both new and existing clients in Ireland, particularly in managed IT services and cybersecurity, while facilitating our expansion into the UK market. Together, we will continue to deliver exceptional services across managed IT, cloud, and strategic consultancy, making this a pivotal moment to join our growth journey!We are on the lookout for a Technical Delivery Manager to oversee governance, coordination, and technical leadership across a comprehensive suite of enterprise applications, cloud platforms, and Data & AI programs. In this role, you will serve as the primary liaison between client leadership and our delivery teams, navigating multi-vendor environments and coordinating multiple workstreams.This is a senior position that requires a deep technical understanding to participate in architectural decisions, extensive delivery experience to manage complex programs, and the presence to engage credibly with senior stakeholders. If you have a proven track record of leading large-scale digital transformations in regulated or public-sector environments, this role will align perfectly with your expertise.

The Squarespace Technical Program Management team is seeking a Senior Technical Program Manager to drive our mission of enabling teams to efficiently deliver on top company priorities with predictability. In this role, you will be an integral part of the Commerce organization, fostering collaboration across Product Management, Engineering, and Design teams. Your key responsibilities will include developing clear program plans, maintaining transparent progress tracking, implementing risk mitigation strategies, and enhancing team processes for efficient delivery.This position is based in Dublin, requiring in-office attendance 2 days a week. You will report to the Senior Manager of Technical Program Management.Responsibilities include:Creating comprehensive and useful plans throughout product discovery and delivery phases, including defining scope, milestones, tasks, roles, and responsibilities, as well as risk mitigation.Breaking down silos and facilitating communication across teams and disciplines (Product, Engineering, Design, etc.).Driving discovery momentum from ideation to defined scope and requirements.Monitoring project statuses and reporting updates to stakeholders.

Join Primark as an Identity Technical Delivery Manager, where you will lead the implementation and management of identity solutions that enhance our customer experience. You will collaborate with cross-functional teams to ensure seamless integration of systems that uphold our commitment to security and efficiency.

Are you ready to embark on an exciting career in product management? Join Telnyx as a Junior Technical Product Manager. In this role, you will collaborate with cross-functional teams to drive the development of innovative products that enhance communication and connectivity solutions for businesses worldwide.You will have the opportunity to learn from experienced product managers and contribute to product strategy, roadmap planning, and execution. Your analytical skills and creative thinking will be essential in gathering and prioritizing product requirements while ensuring alignment with customer needs and market trends.

sia is seeking a Senior Technical Project Manager - CMC to join the team in Dublin. This role takes ownership of technical projects that are key to the company’s operations, ensuring progress stays on track and quality expectations are met. Responsibilities Lead technical projects from initial planning through to final delivery Collaborate with teams across different disciplines to maintain momentum and address challenges as they arise Utilize project management skills to solve complex technical problems Contribute to the company’s innovation efforts and help achieve business objectives Location This position is based in Dublin.

As a Technical Director for Water Management at AECOM, you will lead innovative projects that shape the future of water infrastructure. You will leverage your expertise in engineering and project management to deliver sustainable solutions while mentoring a talented team of professionals.

Join MongoDB as a Senior Technical Program Manager, where you'll collaborate closely with pivotal Engineering, Product, and Product Design teams to spearhead the delivery of essential services and innovative features.This position is open to candidates located in Dublin for a hybrid work model or fully remote applicants within Ireland.

Join the dynamic team at Stripe as a Bilingual Technical Account Manager, where you'll play a pivotal role in bridging the gap between our technical capabilities and client needs. In this position, you'll utilize your expertise in account management to foster strong relationships with French-speaking clients, ensuring they receive optimal value from our services.Your contributions will directly impact customer satisfaction and retention, making you an essential part of our mission to simplify online payments for businesses globally.

Datadog is seeking a Technical Account Manager 3 to join the team in either London or Dublin. This role centers on helping customers realize the full potential of Datadog’s monitoring solutions by offering expert guidance and building lasting relationships. Key Responsibilities Guide customers through the integration of Datadog products within their technology environments. Provide tailored technical advice based on each client’s requirements and challenges. Serve as the main point of contact for ongoing customer relationships, ensuring consistent communication and support. Lead onboarding efforts for new clients, helping them get started smoothly with Datadog’s tools. Offer recommendations on best practices to promote effective product adoption and long-term customer success. Location This position is available in Dublin, Ireland or London, United Kingdom.

Cytokinetics is at the forefront of cardiovascular biopharmaceutical innovation, dedicated to the discovery and development of groundbreaking muscle activators and inhibitors aimed at addressing life-altering diseases related to compromised cardiac muscle performance. We are committed to advancing our expertise in muscle biology and mechanics, creating small molecule drug candidates designed to enhance myocardial muscle function and contractility.We are excited to announce an opening for a Senior Manager, Supply Chain and Technical Project Management within our Global Supply Chain & Technical Operations department.This pivotal role will drive the advancement of Cytokinetics' expanding portfolio of drug candidates and technology programs. The Senior Manager will ensure that project deliverables are achieved on time, within budget, and meet our high-quality standards by coordinating cross-functional teams.Reporting to the Director of Portfolio Management within Global Supply Chain & Technical Operations, this position will be responsible for developing and managing timelines, and deliverables that support the technical development, validation, and commercialization of drug substances, formulated drug products, and packaging, utilizing both internal resources and an external network of providers.

Who We AreAbout StripeStripe is the leading financial infrastructure platform for businesses, empowering millions—from vast enterprises to ambitious startups—to accept payments, boost revenue, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting you with a remarkable chance to contribute to the global economy while undertaking some of the most impactful work of your career.About the TeamAs a part of our Technical Account Management team, Technical Account Managers collaborate across various functions to support Stripe’s most intricate clients. We build trusted relationships, providing tailored strategic consultations and proactively identifying areas of opportunity to help businesses maximize value for their customers, refine their technical operations, and accelerate global growth with Stripe.Your RoleA Risk Technical Account Manager plays a pivotal role in partnering with Stripe’s platform users. They work closely with the Technical Account Management team to oversee a portfolio of platform users, concentrating on enhancing onboarding processes and risk experiences.This role requires a blend of technical acumen and operational risk expertise, delivering customized and scalable technical guidance, conducting risk health checks, and optimizing large platforms. Additionally, Risk TAMs collaborate cross-functionally with internal teams such as Risk Operations, Risk Product and Engineering, Stripe Connect, and Support to ensure an outstanding user experience. The goal is for Risk TAMs to emerge as the foremost subject matter experts within our TAM organization, enriching the internal team with their insights and sharing their expertise for the benefit of our users.

Join Stripe as a Technical Account Manager where your expertise in client relations and technical support will empower our Spanish-speaking customers. You will build strong relationships, provide tailored solutions, and ensure our clients achieve their goals using Stripe’s suite of financial tools.

Who is Tenable?Tenable® is a leading company in Exposure Management, trusted by over 44,000 organizations worldwide to comprehend and mitigate cyber risks. Our dedicated global team supports 65% of Fortune 500 companies, 45% of the Global 2000, and various large government entities. Join us on our exciting journey!Why Work at Tenable?When you ask our team members what makes Tenable a fantastic workplace, their answer is usually, “Our people!” We collaborate to create and innovate top-tier cybersecurity solutions for our clients while fostering a culture of belonging, respect, and excellence. As a member of our #OneTenable team, you will partner with some of the industry's most talented individuals and enjoy the support and resources necessary to make a meaningful impact. Together, we not only meet but exceed expectations!Your Role:We are looking for a dynamic, results-driven Technical Support Manager who can inspire our exceptional support team to elevate customer satisfaction to new heights. With a current global satisfaction rating exceeding 93%, your leadership will play a crucial role in further enhancing this metric. You will coach and mentor a talented team of support professionals, ensuring their growth while they provide outstanding support to our expanding customer base.Your Responsibilities:Lead and manage Support Engineers across multiple shifts and locations in the EMEA region.Continuously assess and improve the technical support experience for our customers to achieve optimal results.Evaluate and refine the experience for technical support staff to maximize efficiency while keeping morale high.Establish and monitor KPIs for capacity planning and escalation management.Ensure the team consistently meets or exceeds service level agreements (SLAs).Collaborate closely with colleagues in other regions to align on operational changes.Investigate escalated cases and direct them to the appropriate resources.Engage with R&D and Product Management teams to resolve escalated issues effectively.

About Us Who We Are At Stripe, we are redefining financial infrastructure for businesses worldwide. From leading enterprises to innovative startups, millions rely on Stripe to facilitate payments, drive revenue growth, and unlock new business opportunities. Our mission is to enhance the GDP of the internet, and we have a monumental journey ahead. Join us and be part of a transformative experience that empowers the global economy. The Team As a Senior Technical Account Manager, you will collaborate across teams to support Stripe's most significant and intricate clients. By fostering trusted relationships, you will provide tailored, strategic consultations, proactively identifying areas for improvement to help businesses maximize value for their customers, streamline technical operations, and accelerate international growth with Stripe. Your Role Key Responsibilities Deliver an exceptional Gold Standard Experience to key stakeholders within your assigned accounts. Collaborate with the broader Operations team to equip users with the necessary resources and knowledge to ensure a seamless experience across all support channels. Build and nurture long-term relationships to enhance client loyalty to Stripe and its offerings. Work cross-functionally to devise and implement operational solutions related to fraud, disputes, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to holistically support users on Stripe. Facilitate user-facing meetings, both in person and via video conferencing. Contribute to the ongoing design and enhancement of our support offerings. Develop user-centric content that addresses long-term solutions.

Role overview Toast, Inc. seeks a Principal Technical Product Manager in Dublin to focus on cloud native infrastructure. This role guides the development of scalable, reliable cloud solutions and partners closely with engineering teams and business stakeholders. The work centers on setting a clear product vision and strategy while supporting Toast’s broader business goals. What you will do Define and refine the product vision for cloud native infrastructure projects Shape and maintain a product roadmap, prioritizing features that bring real value to customers Collaborate with engineering and business teams to align technical solutions with company objectives Drive efficiency and scalability improvements across Toast’s cloud platforms Requirements Proven experience as a product leader in cloud native infrastructure Comfortable setting direction and making impactful decisions for large-scale systems Strong collaboration skills with both technical and non-technical stakeholders Adaptable in rapidly changing, high-growth environments