About the job
Public Storage seeks a Customer Service Self Storage Manager for its Durham location. This position manages the daily operations of a self storage facility, with a focus on providing helpful, responsive service and maintaining a secure, orderly environment for customers’ belongings.
Role overview
The manager acts as the main point of contact for customers, handling inquiries and resolving issues as they arise. Keeping the facility clean and organized is a key part of the job, along with following established policies to support safety and compliance.
What you will do
- Respond to customer questions and concerns in a timely, professional manner
- Work to resolve problems so each customer has a positive experience
- Ensure the facility remains clean, organized, and well maintained
- Apply company procedures to help maintain a safe and compliant operation
Requirements
- Commitment to providing excellent customer service
- Ability to run daily operations independently
- Keen attention to detail, especially in keeping the facility in top shape
- Comfort adapting to changing situations and tasks

