Patient Inquiry Resolutions Representative

We are seeking a dedicated Patient Inquiry Resolutions Representative to investigate and resolve patient disputes effectively. This role involves handling inquiries from both patients and their representatives, as well as responding to requests from state and federal regulatory agencies with precision and timeliness. The representative will adhere strictly t…

Join our dedicated team as a Patient Case Coordinator, where you will play a vital role in enhancing patient care and facilitating communication between patients and healthcare providers. You will be responsible for coordinating patient cases, providing support throughout their healthcare journey, and ensuring a seamless experience for all involved.

Job Title: Patient Case Coordinator IJob ID: ABCXJP00008566Location: Frisco, TX 75034Duration: 6+ Months Contract (Possible Extension)Training Schedule: 8 AM - 5 PM for the first 2-3 weeksFlexibility required for shifts between 8:00 AM – 8:00 PM post-trainingJob Overview:This position primarily involves handling inbound calls to assist patients.Prior experience in healthcare is essential.Experience in a call center is advantageous, with a preference for candidates with healthcare call center experience.Responsibilities:Provide exceptional customer service and manage patient cases by answering clinical and program-related queries.Coordinate therapy access through healthcare providers.Schedule and conduct follow-ups based on individual patient needs.Facilitate access to support services like reimbursement counseling and nursing hotlines.Process incoming enrollment forms efficiently.Follow up via phone, mail, or fax for any missing enrollment information.Support payer research and maintain healthcare policy documentation.Identify alternative healthcare coverage options for patients using the PayerPlus database.Perform related duties as assigned, demonstrating effective communication skills both orally and in writing.Exhibit strong interpersonal skills and organizational abilities with keen attention to detail.Proficient in using computers and standard office equipment.Familiarity with Microsoft Office is required.Basic understanding of payer eligibility and benefits, along with healthcare research skills.Ability to resolve issues efficiently and effectively.

Job Overview:This position primarily involves handling inbound calls.Prior experience in healthcare is essential.Experience in a call center is advantageous, with a preference for candidates who possess both healthcare and call center experience.Key Responsibilities:Deliver exceptional customer service and manage case inquiries, addressing basic clinical and program-related questions. Facilitate access to therapies through collaboration with patients' healthcare providers.Organize and conduct timely follow-ups tailored to each patient's unique needs.Assist in connecting patients with relevant support services, including reimbursement counseling, nursing hotlines, and additional resources.Process incoming enrollment forms for the program efficiently.Conduct follow-ups via phone, mail, or fax to gather any missing enrollment information.Support payer research, healthcare policy documentation, and state management initiatives.Identify alternative sources of healthcare coverage for patients through straightforward queries and utilization of the PayerPlus database.Perform other related duties as assigned, demonstrating effective oral and written communication skills.Exhibit strong interpersonal and organizational skills, with meticulous attention to detail.Demonstrate proficiency in using computers and standard office equipment.Possess a working knowledge of Microsoft Office.Have a fundamental understanding of payer eligibility and benefits, along with healthcare research and analysis skills to support payer research and healthcare policy initiatives.Effectively and efficiently resolve associate issues.

Training Schedule: 8 AM to 5 PM for the initial 2-3 weeksFlexibility required to work any shift between 8:00 AM and 8:00 PM post-training.Position Overview:This position primarily involves handling inbound calls.Healthcare experience is essential.Prior experience in a call center is advantageous; candidates with both call center and healthcare experience will be preferred.Key Responsibilities:Provide exceptional customer service and manage patient cases by addressing basic clinical and program inquiries.Coordinate access to therapies through collaboration with patients' healthcare providers.Schedule and conduct follow-ups tailored to each patient's situation.Facilitate access to necessary support services such as reimbursement counseling and nursing hotlines.Process incoming enrollment forms for the program efficiently.Follow up through phone, mail, or fax for any missing enrollment information.Assist with payer research, healthcare policy library, and state management.Identify alternative healthcare coverage sources for patients using simple queries and the PayerPlus database.Perform related duties as needed.

Join our team as an Accounts Receivable Representative, where you will play a vital role in managing financial transactions and ensuring the timely collection of payments. Your expertise in billing and customer service will be essential in maintaining positive relationships with our clients.

Role overview Renesa Electronics seeks a Business Development Representative based in Frisco. The position centers on connecting with potential clients, understanding their business challenges, and offering solutions that support their goals. Building new relationships and identifying where Renesa Electronics can help are key parts of this role. What you will do Engage with prospective clients to learn about their needs and requirements Present tailored solutions that fit each client's objectives Create and implement strategies to expand the client base for Renesa Electronics Build and sustain strong professional relationships over time Who thrives here This role fits someone who enjoys meeting new people, approaches challenges with strategic thinking, and is interested in growing a career in business development.

Key Responsibilities:Oversee comprehensive follow-up and collections processes, including making phone calls and navigating payer websites.Identify and analyze issues and trends, providing actionable suggestions for resolution.Meticulously document all relevant collection activities conducted.Review account details and system applications to determine the next appropriate actions.Verify claims adjudication using suitable resources and applications, initiating contact with patients for additional information as needed.Execute billing functions effectively, including manual re-bills and electronic submissions to payers.Ensure claims are edited to comply with billing regulations for electronic submissions.Manage desk inventory efficiently, complete reports, and address high-priority and aged accounts.Engage in training sessions, meetings, and in-services to enhance job knowledge and participate in performance evaluation processes with supervisors.Respond promptly to emails and phone messages as necessary.Communicate relevant issues to management, including payer, system, or escalated account challenges.

Join the Abercrombie & Fitch team as a Brand Representative at our Stonebriar location in Frisco, TX! We are looking for enthusiastic individuals who are passionate about fashion and customer service, eager to represent our iconic brand. In this role, you will engage with customers, assist with their needs, and help create a welcoming shopping environment. Your contribution will be essential in promoting our brand values and driving sales.

Join Advancial Credit Union, honored as one of USA TODAY’s Top Workplaces and a proud recipient of the Best and Brightest Companies to Work For award for eight consecutive years. Established in 1937, we are among the oldest credit unions in the nation, dedicated to delivering exceptional value to our members through outstanding service, high-quality products, and innovative solutions.At Advancial, we embody a culture of passion and teamwork, where every day offers an opportunity to make a positive impact. Our environment fosters creativity and positivity, ensuring that work is not just a job but a fulfilling journey.Key ResponsibilitiesProvide exceptional service to members while maintaining high satisfaction ratings.Recruit new members and enhance relationships with existing ones through proactive sales and service initiatives.Identify and act on opportunities to improve members' financial health.Achieve set goals for product penetration and monthly sales metrics.Accurately and efficiently process member transactions in-branch and via phone.Resolve member inquiries by utilizing in-depth product and procedural knowledge.Follow all policies and utilize sound judgment to mitigate risks.Perform daily branch operations and address account or transaction discrepancies.Assist with branch operations, including Saturday shifts and opening/closing responsibilities.Promote a positive and collaborative culture across the organization, nurturing strong relationships among staff, departments, branches, and external partners.Hiring Process OverviewInitial phone screening to get acquainted.Virtual interview with the team via Zoom.Short assessments to reveal your strengths and work style.In-person interview at our Frisco branch.Upon signing your offer letter, we will initiate background and credit checks.

Join our dynamic team at Abercrombie Kids as a Brand Representative in Frisco! In this role, you will be the face of our brand, engaging with customers and creating memorable shopping experiences.We are looking for enthusiastic individuals who are passionate about fashion and customer service. As a Brand Representative, you will assist in maintaining store presentation and providing unparalleled support to our customers.

As a National Account Representative, you will play a crucial role in providing exceptional sales and service support to our National Account customers. You will engage with clients via telephone, addressing inquiries related to orders, resolving discrepancies, and managing product delivery timelines. Your responsibilities include verifying customer order details for accuracy, identifying solutions to challenges, and ensuring a positive customer experience. It is essential to maintain the confidentiality of customer and company records while documenting any pricing errors, product discrepancies, or service issues to keep your supervisor informed. You will also be expected to stay informed about vendor products and relevant information.

Join our dynamic team at Hollister Co. as a Brand Representative in Frisco, Texas! We are looking for enthusiastic individuals who are passionate about delivering exceptional customer service and embodying the Hollister brand. In this role, you will engage with customers, promote our brand values, and create a welcoming environment that encourages sales and customer loyalty.

Role overview The A. O. Garcia Agency is hiring a Part-Time Client Services Representative. This remote role is based in Frisco, Texas and offers flexible hours, making it a good fit for those managing both work and personal commitments. What you will do Act as the first point of contact for clients Answer client questions and provide support Help resolve issues to maintain a positive client experience Team and work style The team focuses on supporting clients within the insurance sector. This part-time position suits individuals who appreciate flexibility and enjoy working with others from a home office.

Join our dynamic team at renuity as an Entry-Level Retail Sales Representative! Whether you are seeking full-time or part-time opportunities, this role offers the perfect chance to kickstart your career in retail sales. You will be responsible for engaging with customers, providing exceptional service, and assisting in product selection to drive sales and enhance customer satisfaction.

In collaboration with the project Team Coordinators and management, the Benefits Verification Specialist is responsible for reaching out to insurance providers to confirm patient-specific benefits on behalf of the physician’s office. The specialist will ask targeted questions to understand the patient's benefits and accurately record this information through data entry and necessary forms.KEY RESPONSIBILITIES:· Gather and assess all necessary patient insurance data to carry out the benefits verification process efficiently.· Confirm patient-specific benefits and meticulously document details for various payer plans, including coverage options, cost-sharing, and access to providers, all in accordance with program-specific SOPs.· The verification process may involve electronic confirmation of pharmacy coverage and medical eligibility.· Identify any limitations and provide guidance on expediting patient access.· May require initiating the prior authorization process, claims appeals, and other related tasks.· Conduct quality reviews of work to ensure accuracy before finalization.· Report any reimbursement trends or delays to the supervisor.· Engage in additional tasks and special projects as assigned.· Ability to thrive in a dynamic office environment.· Work demands focus, adaptability, and flexibility in response to evolving work conditions.· This position requires prolonged periods of sitting.

Join our team as a Front Office Specialist!As a Front Office Specialist at Clarksoneyecare, you will be the first point of contact for our patients, setting the tone for a world-class Total Patient Experience. This role involves performing essential administrative duties to ensure a seamless check-in and check-out process for our patients.

Join our dynamic team as a Customer Service Representative! In this role, you will be the frontline support for our valued clients, ensuring their needs are met with professionalism and efficiency. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we would love to hear from you!

Join our team as an Accounts Receivable and Collections Representative, where you will play a crucial role in managing outstanding claims. Your responsibilities will include contacting government agencies, third-party payors, hospitals, physicians, and patients/guarantors through phone, email, or online channels. You will continue collection efforts until each account is resolved, ensuring a seamless process.

Join our dynamic team at Healthcare Support Staffing as a Customer Service and Collections Representative. We are seeking a motivated individual who excels in communication and problem-solving to handle customer inquiries and manage collection processes effectively. If you are passionate about providing exceptional service and ensuring client satisfaction, this role is perfect for you!