Senior Systems Administrator – Level 3

Position Overview: We are seeking a highly skilled Systems Administrator – Level 3 who excels in complex problem-solving and innovative thinking. The ideal candidate will research and assess advanced concepts and processes aimed at enhancing operational performance. They will demonstrate the ability to analyze cross-functional issues, identify root causes, and implement effective solutions. Additionally, this role includes mentoring junior technicians, specialists, and managers. The successful candidate will be adept at working independently, collaborating in integrated teams, and guiding multiple teams toward successful project completion. Performance oversight and issue resolution will be key responsibilities.To ensure the continuous availability of INSCOM’s Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 3 Systems Administrator will:Support the dispatch system and hardware issues, actively participating in the resolution process.Utilize extensive troubleshooting experience in IT systems; configure and manage UNIX and Windows operating systems and install operating system software.Troubleshoot and maintain network components' integrity and implement enhancements to improve reliability and performance.Provide detailed analysis and feedback on escalated tickets to agency management and internal customers.Administer desktop and server systems connected to local and wide area networks, including account monitoring, security, operating system installation, and local area system administration tasks.Support the implementation, troubleshooting, and maintenance of IT systems.Manage IT system infrastructure and associated processes.Oversee day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices and mobile devices.Handle Tier 1 and Tier 2 problem identification, diagnosis, and resolution.Communicate escalation and status updates to agency management and internal customers.Integrate new technologies into existing systems, ensuring seamless transition and compatibility.