Tier 2 Technical Support Engineer (m/f/d) at Quantum Systems | Gilching, Bayern

Quantum Systems GmbH stands at the forefront of advanced UAV technology, seamlessly integrating cutting-edge flight capabilities with intelligent mission software. Our latest systems exemplify the next generation of aerial operations:Twister: A compact tactical UAV engineered for swift deployment and versatile missions.Nexus: Our fully integrated Drone Port that facilitates remote, autonomous operations with up to three Twister aircraft.Reliant: A high-end endurance platform tailored for demanding, long-range missions.These innovative solutions create a cohesive ecosystem that transforms persistent aerial capabilities. To further bolster our global support team, we are on the lookout for a Tier 2 Technical Support Engineer who possesses robust engineering knowledge to ensure the reliability and performance of our systems in the field.Your Daily Mission Includes:Governmental Support: Provide expert technical assistance to government and defense clients, guaranteeing the reliable operation of Twister, Nexus, and Reliant systems across diverse mission scenarios.Technical Ticket Management: Manage customer inquiries using Jira Service Management, create thorough documentation, and partner with R&D and Engineering to tackle complex technical issues.Flight Data Analysis: Analyze flight logs, telemetry, and diagnostic data to identify problems, confirm system integrity, and propose corrective actions.Team Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales, and Training teams to align on customer requirements, optimize processes, and enhance the overall service experience.Continuous Learning: Keep abreast of new features, components, and operational capabilities to continuously enhance your technical expertise and the quality of support.Process Improvement: Contribute to internal knowledge repositories, craft troubleshooting guides, and recommend process improvements to boost efficiency and support quality.

Join us as a Senior Data Engineer at Quantum Systems GmbH, where you will spearhead the advancement of our comprehensive flight data platform. This pivotal role involves shaping the methodologies for collecting, processing, storing, and analyzing flight logs across Research & Development, production, testing, and customer support.As a member of our Data Engineering & Cloud team, which currently consists of five skilled engineers, you will take ownership of the data platform, guiding its direction, establishing best practices, and influencing architectural choices.Working collaboratively with teams in Ukraine and Germany, you will empower stakeholders to derive trustworthy insights from extensive flight telemetry, pushing the limits of drone technology.This hands-on leadership role combines system design, implementation, and technical mentorship, making a significant impact on our technology and workflows.Your Daily Responsibilities:Lead the development of the flight data platform, overseeing processes from ingestion to analytics.Design, construct, and sustain scalable backend systems for tool-based flight data analysis utilized across R&D, production, and support.Architect and manage resilient, high-performance database solutions for vast amounts of time-series and telemetry data.Define and implement data pipelines, APIs, and cloud infrastructure to facilitate automated analysis and testing.Consistently enhance system reliability, performance, and observability.Develop and maintain automated test suites and data quality checks.Collaborate with cross-functional teams to convert domain needs into effective technical solutions.Serve as a technical mentor, advocating engineering best practices within the team.

Join our dynamic infrastructure team as an IT Administrator (m/f/d) at Quantum-Systems GmbH, where you'll play a crucial role in maintaining efficient and secure operations across Germany and Europe. We seek a versatile technology enthusiast eager to contribute to innovative projects and collaborate with a dedicated team that delivers exceptional IT support and solutions.Your Daily Responsibilities:Administer and optimize Windows and Linux servers to ensure peak performance.Oversee and support virtualization environments, particularly with Hyper-V.Implement and manage Mobile Device Management (MDM) solutions, including Intune and Jamf.Safeguard the security and integrity of our company infrastructure.Perform system hardening on ground control stations.Troubleshoot and resolve networking issues to ensure seamless connectivity throughout the organization.Provide daily helpdesk support and resolve technical issues for end-users.Support and maintain three operating systems: Windows, Apple, and Linux.Effectively communicate technical solutions to non-technical users, ensuring understanding and implementation.

Join our dynamic global support team as a Technical Support Manager (Tier 1), where you will be the primary contact for our customers addressing their technical questions and concerns. In this role, you will efficiently resolve most inquiries utilizing our extensive knowledge base and manuals. Your responsibilities include accurately categorizing issues in our ticketing system (Jira), and recognizing when an issue needs to be escalated to Tier 2 support. Additionally, you will oversee the support mailbox, assist with license management, support Return Merchandise Authorization (RMA) processes, and conduct basic log analyses based on the Reseller UI manual.Your approach is pragmatic and structured, focusing on data-driven solutions and documentation to tackle recurring issues swiftly, without delving into intricate crash analyses or complex engineering challenges.Your Daily Responsibilities:Prioritize and manage support requests via email, our ticketing system, and occasionally by phoneFollow structured troubleshooting processes based on our knowledge base and technical documentationCoordinate basic RMA, shipping, and replacement operationsPerform basic log analyses adhering to established standardsClarify licensing issues and manage system access verificationWork closely with Customer Success, Sales, Fulfillment, Repair, and Training teamsDocument and maintain accurate ticket records in JiraContinuously monitor the support mailbox to ensure prompt response timesContribute actively to internal projects and the fulfillment of OKRs

Join our dynamic System Architecture team as a Linux Software Engineer at Quantum-Systems, where you'll play a pivotal role in the development and maintenance of the Linux-based systems that power our cutting-edge unmanned aerial vehicles. Collaborating with a world-class team, currently comprising three skilled members, you will be instrumental in pushing the boundaries of drone technology.Your work will involve close collaboration with stakeholders from the Avionics, Systems Engineering, and Flight Testing departments to seamlessly integrate hardware, third-party software, and onboard applications into a high-performance Linux platform.At Quantum-Systems, providing a reliable, scalable, and mission-critical software environment is of utmost importance – your contributions will have a significant impact.Your Day-to-Day Responsibilities:Maintain existing and develop new Linux applications for unmanned aircraft.Design and coordinate interfaces between teams, documenting architectural and design decisions.Integrate hardware and third-party software into the Linux system, collaborating with suppliers and other teams.Test both existing and new applications, including writing unit tests, integration tests, functional tests, and acceptance tests.Analyze logs from test flights and real-world customer issues.Debug and resolve software and hardware issues related to the Linux system.Maintain and enhance the build system, pipeline, and tooling, including creating releases with release notes.Work in an agile environment while adhering to defined development processes.

As a Production Test Engineer (m/f/d) at Quantum Systems, you will play a crucial role in our Production Engineering Team, where you will be responsible for designing, implementing, and maintaining automated testing systems for electronic assemblies in our high-volume production environment. Join our world-class team and contribute to advancing drone technology.You will collaborate closely with Research and Development stakeholders to enhance production quality and boost output. By developing automation for testing, you will help Quantum Systems achieve its goal of setting the standard in aerial data collection solutions using unmanned aerial systems.Your Daily Responsibilities:Establishing and maintaining a test automation execution framework.Creating and updating library functions and interfaces for test automation.Designing automated tests for electronic assemblies to ensure quality during production.Developing automated tests for various test benches.Collaborating with Research and Development to define processes and support Development-for-Testing initiatives.

About Quantum-SystemsAt Quantum-Systems GmbH, we are at the forefront of revolutionizing aerial intelligence. As a distinguished global leader in pioneering UAV (Unmanned Aerial Vehicle) systems, we specialize in designing and manufacturing next-generation VTOL drones that integrate advanced AI-driven software with high-performance sensor technology. Our systems are utilized worldwide for defense, security, and commercial applications, empowering real-time aerial ISR capabilities that are critical.Your MissionIn the role of Solution Architect, you will spearhead the development of integrated system designs for our unmanned platforms, specifically tailored for demanding defense and security settings. Your responsibilities will encompass the design, evaluation, and development of comprehensive solutions that harmonize business requirements with technical excellence, security standards, scalability, and cost-effectiveness. You will ensure that our solutions are robust, scalable, and mission-ready.Daily Responsibilities:Lead and coordinate the architecture and design of ISR-focused aerial and other unmanned systems based on customer requirements, operational scenarios, and platform capabilities.Define and drive system-level solutions in alignment with military standards and interoperability requirements (e.g., NATO, BAAINBw).Collaborate cross-functionally with solution management, product management, software, and development teams to ensure technical coherence and mission effectiveness.Interface directly with internal and external stakeholders including defense customers, government bodies, and integration partners.Produce and maintain system models, architecture views, and documentation utilizing tools such as SPARX EA.Ensure compliance with pertinent frameworks and support certification and qualification processes.Mentor junior engineers and contribute to the ongoing enhancement of our systems engineering practices.

The Communications Team at Quantum Systems unifies all RF-related activities across communication and sensing technologies. This dedicated team oversees the entire RF system chain—from antenna integration to signal processing and software development—ensuring reliable, scalable, and mission-critical communication capabilities for our unmanned systems.As an RF Application Specialist, you will take comprehensive ownership of data links and communication behaviors, transforming RF capabilities into robust, scalable, and production-ready communication solutions.Your Daily Responsibilities:Develop and enhance data link architectures for single, multi, and swarm drone operations.Analyze and optimize data link performance across various operational concepts.Integrate, maintain, and enhance data link drivers (e.g., Silvus, Radionor, Zero-Phase, SatCom).Design and implement the data link management layer and hardware abstraction.Develop and integrate network management solutions supporting multiple communication channels (P2P, 5G, SatCom).Optimize data routing, prioritization, and bandwidth utilization in congested environments.Implement logging, diagnostics, and observability for debugging and post-mission analysis.Collaborate closely with embedded software teams to deliver production-ready communication software.

Your Daily Responsibilities:Prepare consolidated financial statements in compliance with IFRS.Consolidate financial data from subsidiaries, including capital, debt, expenses, and income.Provide technical support and advice on accounting issues to various entities.Develop and document IFRS accounting policies and guidelines.Assist in the preparation of monthly, quarterly, and annual financial statements.Collaborate with external auditors and internal stakeholders to ensure compliance and accuracy.Engage in special projects such as mergers & acquisitions and reporting enhancements.QualificationsWhat You Bring to the Team:A degree in Business Administration, Economics, or a related field.A minimum of several years of experience in group accounting, preferably within a public company.Strong knowledge of IFRS, with additional familiarity with HGB being a plus.Adept analytical skills with a structured and independent approach to work.Proficient in MS Excel; experience with ERP systems is advantageous.Why Choose Quantum-Systems?We harness the synergy of technical expertise and a customer-focused mindset.As industry innovators, we are ambitious, bold, and visionary.We challenge limits, think creatively, and aspire for technological excellence to shape the future of aerial data.We commit to being your platform for personal and professional development.Our Benefits:Company Pension Scheme: We assist you in preparing for your future.Flexible Working Hours: Enjoy trust-based hours that support your work-life balance.Mobile Work Options: Benefit from the flexibility of working remotely when needed.Bike Leasing: We promote environmentally friendly and healthy commuting.Corporate Discounts: Access attractive offers and discounts from renowned brands.Employee Events: Join us in celebrating our collective successes.Lunch Card: Enjoy a daily sponsored lunch budget to keep you energized.

Join us as a Prototyping Technician in our dynamic System Test and Prototyping Department, where you will be instrumental in developing Quantum-Systems' groundbreaking products. Your primary focus will be on accelerating the prototype development process by assembling, testing, and refining innovative concepts. From the initial assembly to functional validation, your role will ensure exceptional quality and facilitate the transformation of ideas into tangible solutions.Located in Gilching, you will collaborate closely with a diverse team of engineers and technicians, embracing an agile and hands-on approach to innovation. Your meticulous attention to detail and technical prowess will play a vital role in speeding up development cycles and delivering high-impact results.Your Daily Responsibilities:Assemble and construct drone prototypes in accordance with engineering specifications and design documents.Integrate hardware components such as sensors, motors, and avionics into prototype systems.Prepare prototypes for customer demonstrations and real-world testing.Perform soldering and wiring for electronic components.Operate and maintain manufacturing tools and equipment, including CNC machines, 3D printers, and hand tools.Utilize 3D printing technology to create components for rapid prototyping.Conduct functional tests on prototypes to assess performance and identify potential issues.Collaborate with engineers and designers to support iterative design enhancements and troubleshoot prototypes.

As a Supply Chain Manager (m/f/d) at Quantum-Systems GmbH, you will play a pivotal role in ensuring the timely, reliable, and efficient delivery of our innovative UAV systems to our clients. You will be responsible for overseeing the entire value chain—from demand forecasting and planning to global logistics management. Your foresight and organizational skills will be essential in maintaining a seamless supply chain in a fast-paced market environment.Your Day-to-Day Mission:Analyze inventory levels, forecasts, and demand to derive actionable insights.Plan, control, and optimize the flow of goods and information.Coordinate activities between procurement, production, logistics, and sales.Monitor key performance indicators (KPIs) and prepare comprehensive reports.Manage risks associated with supply shortages, geopolitical uncertainties, and transport issues.Implement digital tools to enhance process efficiency.

As an RF Integration Specialist, you will assume both architectural and practical responsibilities for the physical RF layer of our innovative communication and sensing systems. Your expertise will ensure a robust, reliable, and production-ready RF performance.Your Daily Mission:Lead the selection, integration, and optimization of antenna systems for both airborne and terrestrial platforms.Assess and enhance antenna placement along with system-level RF performance.Assist in frequency up- and down-conversion for sensing applications exceeding 30 GHz.Choose, integrate, and fine-tune RF amplifiers and front-end components.Oversee and evaluate RF frontend hardware designs.Collaborate closely with signal processing and RF application teams for seamless integration.Validate RF performance via comprehensive measurements and system-level testing.

Join us as an Indirect Purchasing Manager (m/f/d) and play a pivotal role in ensuring the seamless procurement of indirect materials and services. You will be at the forefront of managing purchasing processes, from the initial processing of internal purchase requisitions to guaranteeing timely deliveries. Your methodical approach and exceptional communication skills will be vital in meeting internal demands efficiently and cost-effectively.Your Daily Responsibilities:Review and process internal purchase requisitions, transforming them into purchase orders.Create, maintain, and manage purchase orders within the ERP system.Solicit and compare quotations, engaging in operational negotiations with suppliers regarding pricing and delivery terms.Communicate with suppliers to secure order confirmations, monitor delivery timelines, and address any discrepancies.Track deliveries and follow up on any delays or inconsistencies.Maintain supplier, pricing, and master data within the system.Collaborate closely with internal stakeholders (e.g., requesters, accounting, logistics) to ensure a seamless purchasing process.Support the preparation of basic analyses and reports (e.g., open purchase orders, on-time delivery performance).QualificationsWhat You Bring to Our Team:A completed commercial education or a comparable qualification.Experience ranging from initial exposure to several years in operational purchasing, preferably in indirect procurement.Proficient in utilizing ERP systems and MS Office, particularly Excel.A structured, reliable, and independent working style with keen attention to detail.Excellent communication skills, paired with a friendly and service-oriented approach when interacting with internal and external partners.Foundational negotiation skills and a solid understanding of costs and processes.Fluency in German and good command of English.Why Work at Quantum-Systems:We harness the power of collaboration: merging technical expertise with a focus on customer satisfaction.As industry pioneers, we are ambitious, bold, and forward-thinking.We challenge boundaries, innovate beyond conventional limits, and strive for technological excellence to revolutionize aerial data.We promise to be your launchpad for both personal and professional development.Our Benefits:Company pension scheme: We offer support for your future financial security.Flexible working hours: Enjoy trust-based working hours that foster a balanced work-life integration.

As the UAS Training Manager at Quantum Systems, you will serve as a pivotal member of our Training Demo and Documentation team. Your role will position you as a key representative of Quantum Systems, engaging directly with international clients during product demonstrations and training sessions. Your expertise as an instructor will be vital to ensuring the safe and effective utilization of our UAS product lineup. In your demonstrations, you will connect with prospective customers and influential decision-makers, leaving them with an exceptional first impression of our cutting-edge UAS technology. You will collaborate closely with the Governmental Sales team, enhancing our outreach efforts.Your Daily Responsibilities:Ensure the readiness and functionality of UAS equipment before traveling globally to deliver product demonstrations and training sessions.Develop engaging instructional materials, such as manuals, presentations, and practical exercises, and maintain this documentation in both German and English.Lead hands-on flight training sessions for fixed-wing UAVs, guiding pre-flight checks, flight planning, and post-flight processing.Evaluate trainee performance during both theoretical and practical sessions, providing constructive feedback to enhance their skills.Conduct captivating product demonstrations, utilizing your mission experience to showcase relevant use cases for various stakeholders, from operators to ministerial decision-makers.

Join us in our quest to become the "European Drone Champion." At Quantum-Systems, we continually seek passionate and innovative individuals. Even if you haven't found a specific position that fits your skills, we welcome and encourage your unsolicited application.Our Departments:Product & ProductionR&D - Hardware and Software DevelopmentFinance & AccountingSalesMarketingTechnical SupportAdministration (HR, Office Management, etc.)Supply Chain/Material ManagementWarehouse/LogisticsFulfillment

As a Facility Manager (m/f/d) at Quantum-Systems, you will play a crucial role in ensuring that our facilities are fully operational, secure, and meticulously maintained. Your dedication will significantly enhance the comfort of our employees and visitors, while facilitating seamless daily operations.Your practical skills, sharp attention to detail, and ability to work independently will be key in this role. By adopting a structured approach, you will ensure optimal maintenance of all technical systems and facilities.Your Daily Responsibilities:Conduct regular inspections and monitoring of building conditions.Independently manage minor repairs and maintenance tasks.Prepare and maintain meeting rooms to ensure functionality.Organize and execute material transport between buildings.Maintain cleanliness, order, and safety throughout the property.Timely report any major damages or necessary actions.

As a Project Associate at Quantum-Systems, you will play a vital role in executing strategic and transformation initiatives across the organization. Your core mission is to drive impactful projects by providing strong analytical support, ensuring clear organizational structure, and facilitating reliable coordination. You will collaborate closely with senior stakeholders and C-level executives, transforming complex issues into actionable insights that aid decision-making. Thriving in a dynamic start-up environment, you will learn swiftly, take early ownership of your responsibilities, and make significant contributions to the projects that matter most.In this role, you will not only support projects but also empower the leadership team to make informed, timely decisions.Your Daily Responsibilities:Coordinate and support cross-functional projects across the company.Prepare decision-making templates, status reports, and high-quality presentations for C-level executives.Conduct in-depth research and analysis on strategic and transformational topics.Monitor project progress, milestones, and dependencies using project management tools.Assist project leaders with structured documentation and following up on action items.Simplify complex information into clear insights and actionable recommendations.Help establish structure and transparency within dynamic project environments.Engage closely with stakeholders in strategy, operations, and management.

As the Lead HR Business Partner (m/f/d), you will play a pivotal role in shaping the evolution of our HR Business Partnering function at Quantum-Systems. Your focus will be on establishing clear standards, driving significant business impact, and developing a team that effectively supports and empowers our leaders.In addition to overseeing the overall HRBP framework, you will personally manage HRBP responsibilities for specific business areas, ensuring close engagement with the operations, visibility in execution, and setting high benchmarks for quality and effectiveness.Your Daily Mission:HRBP Leadership & Team Development: You will build and lead the HR Business Partner team, providing both disciplinary and functional leadership while establishing clear standards and an effective operational model.Role Model as HRBP: In addition to your leadership responsibilities, you will directly support selected business areas and establish the quality standards for advisory and execution.Business Partnership: Acting as a trusted advisor, you will guide leaders in organizational development, workforce planning, and addressing talent, performance, and change management issues.Employee Relations Management: You will handle complex cases (such as conflicts, performance issues, and terminations) in a methodical, pragmatic, and solution-oriented manner, in close collaboration with HR Operations and Legal.Strategic HR Collaboration: You will translate business objectives into actionable people initiatives and drive their execution in partnership with HR Operations, Talent Acquisition, and Talent Development.Operational Framework & Interfaces: You will ensure clear accountabilities and effective HR interfaces, allowing HRBPs to concentrate on genuine strategic business partnering.Data-Driven People Insights: Utilizing HR data and insights, you will facilitate informed decision-making and proactively manage priorities and team capacity.

As a pivotal member of our fulfillment team, you will manage communications with our global network of dealers. Joining our ambitious team of eight, you will significantly contribute to advancing drone technology.Your role involves close collaboration with Supply Chain Management, Production, and Warehouse teams to effectively organize and coordinate order and delivery processes. Utilizing your expertise in order processing and international logistics, you will assist Quantum Systems in its mission to set the standard for unmanned aerial systems (sUAV) in the realm of airborne data collection solutions.Your Daily Responsibilities:Act as the primary liaison with our international dealers to coordinate and streamline order and delivery processes, particularly with third countries.Independently generate order confirmations, invoices, and delivery notes within our internal ERP system.Ensure timely availability of materials for shipment and accurately document them in the ERP system.Assist our support team with managing returns and replacement deliveries.Work collaboratively with external logistics providers to ensure effective planning and execution of shipments to customers.Prepare all necessary documentation for export processes, including customs declarations and relevant documents such as EUR1, COO, ATR, and Carnet ATA.Apply for and liaise regarding export licenses with the BAFA (Federal Office for Economic Affairs and Export Control).

To enhance our operational capabilities across diverse environments, Quantum Systems GmbH is seeking a skilled UXS Training & Demo Manager specializing in air, ground, and sea domains. In this pivotal role within our Training, Demo & Documentation team, you'll focus on three main responsibilities: training, demonstrations, and documentation.As a UXS Training & Demo Manager, you will empower customers with the knowledge and skills necessary for proficient and safe operation of our unmanned systems, maximizing the effective use of the entire Quantum Systems product line. Acting as a primary representative of Quantum Systems, you will deliver professional demonstrations of our innovative UXS solutions, making a lasting impression on potential customers and decision-makers. Furthermore, you will play a key role in our documentation initiatives by gathering insights, identifying customer needs, and recording vital information that contributes to the continuous enhancement of our products and services. Working closely with our Governmental Sales team, you will collaborate with cross-functional stakeholders to facilitate international customer interactions.Your Daily Mission:Ensure the complete readiness and functionality of all assigned UXS platforms across air, ground, and sea by performing thorough system checks and preparing mission equipment prior to global travel for product demonstrations and training sessions.Create and maintain compelling, high-quality instructional materials—encompassing manuals, presentations, operational guides, and practical exercises—for various UXS platforms. Update all documentation regularly in both German and English, integrating lessons learned, customer feedback, and evolving operational needs.Lead engaging hands-on training sessions tailored to each domain (air, ground, and sea), guiding participants through system setup, mission planning, operational procedures, post-mission routines, and data processing.Evaluate trainee performance during theoretical and practical training modules. Provide actionable, constructive feedback to enhance operational competence, safety, and mission effectiveness across all UXS types.Conduct impactful product demonstrations for a diverse array of stakeholders—from system operators to high-level government decision-makers—drawing on your operational experience to highlight domain-specific capabilities, real-world applications, and mission success.