AML & Prohibited Activities Specialist Support

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) by streamlining their business operations. We provide not just business accounts and banking services, but also a robust suite of administrative solutions, including invoicing and accounting tools.With over 1.8 million members across the UK, India, Germany, and France, Tide is revolutionizing …

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) by simplifying their business operations. Our business accounts and banking services are complemented by an extensive suite of connected administrative solutions, from invoicing to accounting.Tide is revolutionizing the small business banking sector, boasting over 1.8 million members globally across the UK, India, Germany, and France.Leveraging advanced technology, our solutions are crafted with the needs of SMEs in mind. We focus on quick onboarding, low fees, and innovative features, driven by data to fulfill our mission: helping SMEs save time and money so they can concentrate on what they do best.Tide facts:Tide serves SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthSecured over $300 million in fundingMore than 2,500 Tideans globally, championing diversity!Our offices span Central London, with a member support and tech hub in Sofia, Bulgaria, tech centers in Serbia, Romania, Lithuania, and Hyderabad, and additional locations in Gurugram, New Delhi, Berlin, Paris, and Luxembourg. AS AN AML & PA (INVESTIGATIONS) ANALYST, YOU WILL:Investigate fraud and money laundering cases, uncovering potential connections with external accounts, including complex networks and account analyses.Achieve consistent 95% or higher in QA/QC checks across all aspects of the role.Engage with law enforcement by drafting Suspicious Activity Reports (SARs) within the NCA Database and conducting typology and sector reviews as needed.Manage your own caseload to meet performance objectives.Provide coaching and support to level 1 ongoing monitoring teams in identifying suspicious behaviors.Identify potential efficiencies and help implement them.Ensure adherence to new or updated standards and procedures in a timely manner.Assist the ongoing monitoring Team Leader and Senior Analysts with additional financial crime-related tasks and projects.Conduct phone consultations with Tide members under investigation.

Join Wise as the Regional Head of AML Investigations, where you will play a crucial role in leading our anti-money laundering efforts across the region. You will oversee investigations into suspicious activities and ensure compliance with regulatory requirements. Your expertise will be vital in shaping our AML strategy and enhancing our operational effectiveness.

Wise seeks a FinCrime Investigator specializing in AML Investigations to help safeguard customers and the financial system. This position is based in Hyderabad. Key responsibilities Review transactions to investigate potential financial crimes and identify suspicious activity Analyze data sets to spot unusual patterns or trends that may indicate risk Collaborate with law enforcement and internal teams as needed during investigations What helps in this role Success in this position comes from a strong commitment to financial security and anti-money laundering practices. Analytical thinking and close attention to detail are essential for effective investigations.

Join Wise as a FinCrime Operations Team Lead focusing on AML Investigations. In this pivotal role, you will lead a team of skilled professionals in conducting anti-money laundering investigations, ensuring compliance with regulatory requirements. Your leadership will foster a culture of excellence, where your team will utilize advanced analytical techniques to detect and prevent financial crime.

Join Tide as a Senior Product Manager specializing in KYC/AML solutions. In this pivotal role, you will lead product strategy and execution, ensuring our compliance systems meet the highest standards in the financial sector. Collaborate with cross-functional teams to deliver innovative solutions that enhance customer experience and streamline compliance processes.

Join Wise as a Senior Lead in FinCrime Operations with a focus on AML Investigations. You will play a critical role in safeguarding our operations against financial crime, ensuring compliance with regulations, and leading a team of investigators to tackle complex cases.Your expertise will help shape our strategies and drive our mission to create an environment where financial transactions are secure and trustworthy.

Role Overview Wise is hiring a Customer Support Specialist for the Hyderabad office. This role serves as the first point of contact for customers, helping them use Wise services and find solutions to their questions. What You Will Do Respond to customer inquiries across multiple channels Guide customers through Wise's products and services Resolve issues efficiently to ensure a positive experience Apply analytical thinking and a customer-first mindset to every interaction What Matters Here Clear, prompt communication Attention to detail when handling customer requests Commitment to building customer satisfaction and loyalty

As a Technical Support Specialist at Zeta Global, you will play a pivotal role in our mission to deliver exceptional customer service. Our Global Support team is dedicated to providing outstanding support for every client interaction.Role Overview:In this role, you will engage with clients through various channels including inbound calls, emails, and messages. You will be tasked with addressing client inquiries and performing basic troubleshooting on our platform issues. The ideal candidate will assess the nature of client requests, prioritize them effectively, and strive to resolve cases efficiently, all while aiming to exceed client expectations.Key Responsibilities:Deliver high-quality service and support across multiple platforms, providing expert advice in a professional manner.Prioritize and manage support cases efficiently within our ticketing system based on urgency and impact.Monitor and follow up on cases to ensure timely resolutions and client satisfaction.Understand customer needs thoroughly to address issues with empathy and professionalism.Adhere to team processes and best practices regarding case management.Stay updated on product knowledge through continuous learning of technological advancements.Communicate status updates and issues clearly and promptly to customers.Effectively escalate issues to Technical Support Engineers while maintaining documentation standards.

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

About InvoiceCloud:InvoiceCloud is an innovative leader in the fintech sector, recognized with 20 prestigious awards in 2025, including accolades from USA TODAY and Boston Globe for Top Workplaces, as well as multiple wins at the SaaS Awards for Best Solution in Finance and FinTech. Our national customer service excellence has also been acknowledged by Stevie and the Business Intelligence Group. Our mission is centered around reducing digital exclusion and simplifying essential service payments, all while showcasing leadership in AI maturity and responsible innovation. Join us in our award-winning, purpose-driven environment where top talent flourishes. For more information, visit InvoiceCloud.com.Job Summary:As a Payer Support Specialist, you will play a crucial role in addressing support needs from end users/payers for our clients (billers). This position leverages your enthusiasm for tech-driven business solutions to deliver an exceptional experience for our customers. We are looking for entry-level, customer-oriented individuals who are eager to grow alongside our organization. This role provides an opportunity to delve into the Bill Presentment and Payment (EBPP) domain within the SaaS industry. Recent graduates are highly encouraged to apply.Responsibilities:Handle inbound calls and respond to inquiries from payers.Maintain a comprehensive understanding of the InvoiceCloud platform to effectively address issues and provide solutions to payers via phone or email.Be knowledgeable about all InvoiceCloud products to document or escalate issues to billers as necessary.Utilize the PSN’s Agent Connect Portal to facilitate payments.Document or escalate issues to the Manager when required.Work Arrangement & Shift DetailsWork From Office (WFO): This role is stationed at our Hyderabad office.Shift Timing: US Eastern Time business hours, which translates to evening to night hours in IST.Candidates must be comfortable with regular night shifts.Transportation: InvoiceCloud offers two-way transportation for employees working night shifts.

Join Zenoti as a Senior Product Support Specialist and play a vital role in enhancing customer experience by resolving product issues and providing top-notch support. You will be responsible for addressing complex queries, troubleshooting product challenges, and collaborating with cross-functional teams to improve our offerings. Ideal candidates will exhibit a passion for customer service and a commitment to continuous improvement.

Join our dynamic team as an Oracle L2 Support Specialist, where you will play a crucial role in providing high-level technical support and solutions for our Oracle systems. You will be responsible for troubleshooting complex issues, optimizing system performance, and ensuring seamless integration of the Oracle applications. If you have a passion for technology and a commitment to excellence, we invite you to apply!

Role overview The Senior Product Support Specialist role at Zenoti centers on assisting customers in Hyderabad with complex technical challenges related to Zenoti’s software. This position emphasizes troubleshooting and problem-solving to ensure customers can use the platform effectively. Daily work involves guiding users through issues and helping them achieve the best possible outcomes with the product. What you will do Diagnose and resolve advanced technical issues for Zenoti customers Provide clear, step-by-step solutions in response to support requests Work to ensure a smooth and positive experience for users Support customer satisfaction and encourage long-term loyalty

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system helps businesses manage daily operations from a mobile device, covering online appointment bookings, point-of-sale, CRM, staff management, inventory, and marketing tools. Clients use Zenoti to streamline workflows, cut costs, and build customer loyalty. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries rely on Zenoti. Well-known brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY trust the platform to run their businesses. Zenoti has reached a unicorn valuation of over $1 billion, was named a Next Tech Titan by GeekWire, and received an $80 million investment from TPG. Deloitte’s 2020 Technology Fast 500™ ranked Zenoti as the 316th fastest-growing company in North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system covers online appointment booking, POS, CRM, employee and inventory management, and integrated marketing. Businesses use Zenoti to streamline daily operations, control costs, and build customer loyalty. More than 30,000 clients in over 50 countries trust Zenoti, including brands such as European Wax Center, Hand & Stone, and CorePower Yoga. The company recently surpassed a $1 billion valuation, earned recognition as a Next Tech Titan by GeekWire, and secured an $80 million investment from TPG. Zenoti is also certified as a Great Place to Work for 2021-2022. Learn more at zenoti.com. Location Hyderabad, Telangana, India

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

About Zenoti Zenoti delivers cloud-based software designed for the beauty and wellness sector. The platform helps businesses manage daily operations through a mobile solution that covers online appointment booking, point of sale, CRM, staff management, inventory, and marketing tools. With Zenoti, clients can streamline processes, cut costs, and improve customer loyalty and revenue. The technology supports reliability and scalability for organizations of any size. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries use Zenoti. Customers include brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY. Zenoti has reached a valuation over $1 billion, earning unicorn status. Recent milestones include being named a Next Tech Titan by GeekWire, receiving an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™ for North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

Join Cyara, the global frontrunner in AI-driven customer experience assurance, dedicated to eliminating poor customer experiences. As the sole unified platform facilitating continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers numerous top-tier brands worldwide to enhance over 350 million customer journeys annually. With businesses swiftly integrating adaptive AI systems that learn and make autonomous real-time decisions, Cyara offers the vital assurance that transitions pilots into production-ready rollouts—testing AI agents with AI agents to uncover what scripts may miss. From comprehensive journey visibility to AI governance, trust validation, and compliance, Cyara ensures that every interaction is seamless and every AI engagement effectively addresses customer needs while providing an enjoyable experience. Our mission is to help organizations deliver secure, frictionless, and high-quality customer experiences at scale. Interested in learning more? Visit: www.cyara.com

Join our team as a Service Specialist where you will play a crucial role in providing exceptional customer service and technical support. You will be responsible for handling customer inquiries, troubleshooting issues, and ensuring the highest level of satisfaction. This is an exciting opportunity to develop your skills and advance your career in a dynamic environment.